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Hilton Garden Inn San Antonio Airport

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Hilton Garden Inn San Antonio Airport
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435 Reviews from our TripAdvisor Community

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Showing 421: English reviews
tucker
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Walking in the door was an unfresh smell. I asked how old is the property and was told about 20 years old. The clerk said why do you ask I said it smells really bad walking thru. I added you need some air freshener or something. It was a late check in and I had an early morning flight. In... More 

Helpful?
Thank arjones3
Lisa L, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We would like to apologize for the inconvenience you experienced while visiting us here in San Antonio. Our management team is working together on making sure this does not happen again. This is not an excuse, however because of the humidity here in San Antonio we get unwelcome... More 

Allen, United States
1 review
5 of 5 stars Reviewed 1 week ago

Nice, clean hotel that offers a great value without giving up amenities. Hotel has been updated and has the appearance of a more expensive place to stay. The complimentary internet was fast and easy to connect to.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Craig F
Lisa L, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are so pleased to hear you were able to enjoy our hotel amenities. We look forward to your return back with us here in San Antonio. More 

Miramar, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Unfortunately, the smell of the room, the A/C freezing up, bad drainage in the tub, stained comforter and smelly linen made this stay uncomfortable. The staff changed the linen but the smell stayed. It is hard to see at first sight as soon as you enter the room you have been assigned and find a white comforter stained with red... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Marilaura A
Lisa L, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We would like to apologize for the inconvenience you experienced while visiting us here in San Antonio. Our management staff is working together on getting things in order so no one will experience anything like this. More 

Spokane, Washington
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice staff, nice rooms and I am sure the food is good. The workout room is a little small, but its a hotel. The check-in process was very efficient. This should have been an ordinary and unremarkable business stay. Finding this place though was **very difficult**. GPS took me in different directions - none of which was to the hotel.... More 

Helpful?
Thank trilete
Lisa L, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We would like to apologize for the inconvenience you experienced while visiting us here in San Antonio. Unfortunately the city is working very hard on the construction near our location. More 

Houston, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

Very friendly and accommodating staff. Great front lobby area with plenty of seating options. Breakfast buffet is awesome and has several delicious options. Rooms are kept clean. Common areas were just a bit warm, maybe due to the ceilings. Every customer service experience that we had was exceptional.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 90tamekay
Lisa L, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are pleased to hear how much you enjoyed your visit with us here. Breakfast is always wonderful with awesome customer service from all staff members. We look forward to your return back with us here in San Antonio. More 

St. Louis, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

It is unique in the way it was built- not what you expect and it is a nice surprise. I have been here 8-10 times and everything is always the same. Very clean rooms, very comfortable beds and pillows. Friendly employees, from the shuttle drivers to housekeeping. The restaurant is always very clean and the food, especially breakfast is great.... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Steven S
Lisa L, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. Our staff does an amazing job, our guests always leave happy as if they never left home. We are so glad you continue to come back and stay with us here. We look forward to your next return back with us here in San Antonio. More 

Richardson, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay at the Hilton Airport Hotel in San Antonio. The staff were very friendly and helpful and the hotel is nice. The hotel is also very conveniently located for visiting the famed Riverwalk as well as other points of interest in the city. We will stay here again.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Stephen H
Lisa L, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are pleased to hear you had a wonderful stay with us here. Our staff does an awesome job ensuring all of our guests feel right at home. We look forward to your next visit with us here in San Antonio. More 

Vienna VA, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice location, room, lobby staff, and amenities. Terrible housekeeping service and cleanliness. Rooms were not made up on time, not well cleaned, toilet paper was not fully re-stocked and our forth towel kept disappearing. When my father in law called to have his room made up at 9PM the last night, he was asked "aren't you leaving?"

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Daniel H
Lisa L, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We would like to apologize for the inconvenience you experienced while visiting us here in San Antonio. Our management team will be taking action on how our team is to speak with our guests. More 

Mt Pleasant, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel staff was friendly and helpful. The hotel room was clean and the bed was very comfortable. I did not use their facilities but looking at them, they seemed to be very nice. The only negative was the hotel was a little dated.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Chad K
Lisa L, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are pleased to hear how well the staff treated you while visiting us here in San Antonio. Our property will actually be going through a renovation sometime in November this year. We hope to have you come back and visit us after the renovation is done. More 

Wichita, Kansas
Level Contributor
79 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was very impressed with a number of things at this hotel. First, they are super friendly & accommodating. They used their airport shuttle van to drive my daughter & I to a mall/theater because we didn't have a rental car the last day of our stay. Very kind! The lobby is enormous & divided into many ( 8 -10... More 

Helpful?
Thank JalapenoJane
Lisa L, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are so pleased to hear how much you and your family enjoyed your visit with us here. Our staff has been doing an amazing job working together on ensuring all of our guests feel right at home. We are so glad you were able to enjoy all... More 

Questions? Get answers from hotel staff and past guests. Ask a question

22 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Relax at the Hilton Garden Inn San Antonio Airport hotel, the only Hilton Garden Inn in all of San Antonio, located just five minutes from San Antonio Airport via complimentary shuttle service. Set in area attractions including San Antonio River Walk, the Alamo, and North Star Mall.Situated near a variety of businesses, this hotel boasts 1,100 sq. ft. of meeting space. Host a meeting or event for up to 65 guests and enjoy professional planning advice. Work in the 24-hour business center and make use of complimentary WiFi throughout the hotel.Savor delicious American specialties at Great American Grill or unwind with an evening drink in the inviting Lobby Lounge. Snack on treats from the 24-hour Pavilion Pantry convenience store. Re-energize with an invigorating workout in the modern fitness center or plunge into the pool. ... more   less 

Additional Information about Hilton Garden Inn San Antonio Airport

Address: 12828 San Pedro Avenue, San Pedro Avenue, San Antonio, TX 78216
Location: United States > Texas > San Antonio
Price Range: $97 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn San Antonio Airport 3*
Number of rooms: 117
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hilton Hotels, Hotwire, Odigeo, Travelocity, Priceline and Expedia so you can book your Hilton Garden Inn San Antonio Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn San Antonio Airport Hotel San Antonio
Hilton San Antonio
San Antonio Hilton
Hotel Style:
#32 Best Value Hotel in San Antonio
#46 Business Hotel in San Antonio
#67 Family Hotel in San Antonio
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