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Hilton Garden Inn San Antonio Airport

Certificate of Excellence
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12828 San Pedro Avenue, San Pedro Avenue, San Antonio, TX 78216
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1 room 1 adult
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Hilton Garden Inn San Antonio Airport
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355 Reviews from our TripAdvisor Community

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Austin, Texas
Level Contributor
4 reviews
4 of 5 stars Reviewed yesterday NEW

I would say that we got more than we expected from this reasonably priced hotel chain. It certainly wasn't fancy, but the room was comfortable, and it had all the amenities we needed and then some: refrigerator, microwave, large closet, good-sized room, nice bathroom. Neutrogena bath supplies were nice.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mialeighs
San Antonio, Texas
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I have come to expect a nice stay anytime we visit a Hilton hotel. The Hilton Garden Inn near the airport in San Antonio is no exception. In fact the hotel was one of the nicest of any Hilton we have stayed in. The staff from top to bottom were extremely nice and seemed to care if we were having... More 

Helpful?
Thank Montyguitar
Staten Island, New York
Level Contributor
91 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

First the rating has nothing to do with th staff. Front desk and restaurant staff are very welcoming and accommodating. I was in room 332 for reference purposes. This is a king room with a jetted tub in the shower. The room appeared to have been through some major damage. You could see what was black stains all over the... More 

Helpful?
Thank kuuru
Lisa L, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We would like to apologize for the inconvenience. We do hope you were able to speak with one of our Management team members, as they would have made this right for you immediately. If there is anything we would be able to do, please contact hotel. More 

Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Ac/Heater in room did not work. You could tell it had been broken for weeks. Hotel manager gave us a space heater. She also offered us some Hilton points for our inconveince. Never saw the point. I am. Loyal Hilton customer but i will not stay at this hotel again.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kathie H
Lisa L, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We would like to apologize for the inconvenience. If you would please contact the hotel direct I would be more than happy to look into your missing points. More 

San Antonio, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

On this recent stay, I found a few things that could have been better compared to other establishments that I have stayed in. The first thing I noticed that there was some pink stuff in my carpet that I had no idea what it was so I made sure that I kept my shoes on in the room. The second... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jennifer O
Lisa L, General Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for letting us know about your recent experience with us. We work diligently to ensure all of our guests have an enjoyable stay. I sincerely apologize your stay wasn't acceptable. More 

Littleton, New Hampshire
1 review
5 of 5 stars Reviewed 2 weeks ago

Clean rooms, great service and an all around pleasant experience. We will be back! We have stayed in numerous hotels. while we travel and have always ended up back at Hilton hotels. We feel like we belong to one big family of fellow travelers.

Helpful?
Thank westgay
Lisa L, General Manager at Hilton Garden Inn San Antonio Airport, responded to this review

We are delighted that your recent stay at Hilton Garden Inn, San Antonio Airport was a great experience. Please stop by and see us again soon. More 

Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I first walked into the hotel and was so impressed. It is a beautiful hotel which is really geared for travelers since it is close to the airport. There are so many places for you to sit and relax, work, or just hang with friends. The front desk clerk was very nice and extremely helpful offering us bottles of water... More 

Helpful?
Thank Mushmom2
Lisa L, General Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your recent review for our Hilton Garden Inn, San Antonio Airport. On behalf of the entire team, we are grateful you have pointed out fantastic points and also areas we need to focus on so that you have only a flawless experience when staying with us. Thank you again for allowing us the opportunity to serve you... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Great Hotel, come to this area for business several times a year. This hotel is my "home away from home" love Garden Inn's. Close to airport. Room service is great, friendly staff "thanks Mr Reyes dinner was great!

Helpful?
1 Thank Bob W
Lisa L, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are so pleased our staff is able to make you feel right at home. Zach has been with the team for a short while now and has been amazing. We look forward to your return back with us here in San Antonio. More 

Natchitoches, Louisiana
1 review
5 of 5 stars Reviewed 4 weeks ago

Overall warm friendly atmosphere. Rooms were great. Quality Fitness room, lounge was very good. We had a basketball party of 26 with 15 rooms and everyone really liked the hotel for all 3 nights we stayed. Breakfast was outstanding and the cooks and service people really made you feel at home. The lounge had free cookies, tea, and USA Today... More 

Helpful?
Thank William L
Lisa L, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are so glad you and your team was able to stay with us. Our staff does an amazing job making sure all of our guests feel welcomed and at home. We look forward to your next booking with us here in San Antonio. More 

Austin, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

the staff is welcoming and polite, very clean , breakfast and dinner were amazing eveyday of my stay. Housekeeping on point. would reccommend this hotel chain to all my friends and family. i will definetly be coming here more often .

Helpful?
Thank jg52016
Lisa L, General Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for selecting Hilton Garden Inn San Antonio Airport! I am so excited that we were able to make your stay comfortable and enjoyable. The team really appreciates it that you enjoyed us enough to let your friends and family know to chose us. That's what we strive for and we are all delighted you have selected us as... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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