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Extended Stay America - San Antonio - Colonnade

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Traveler (21)
Room & Suite (21)
Dining (1)
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Overview
  • Excellent33%
  • Very good19%
  • Average16%
  • Poor13%
  • Terrible19%
Travelers talk about
“sitting area”(3 reviews)
“clean towels”(2 reviews)
“great room”(3 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness center
2 Star Hotel
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Rooms
Jul 1Jul 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (109)
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1 - 5 of 103 reviews
Reviewed 6 days ago via mobile

Have stayed in extended stay in spectrum one (in San Antonio), amazed by the way I was treated by the staff and hospitality was awesome. I would love to come and stay in this extended stay again and will recommend to my friends, definitely 5...More

Thank Mohan R
Response from 00esa, Manager at Extended Stay America - San Antonio - ColonnadeResponded 5 days ago

Mohan, thanks so much for recommending us to future travelers. It is important for our guests to have a great experience, and we are delighted to know our hospitality and great service exceeded your expectations. Reviews such as yours mean a lot! Thanks again, we...More

Hotel's Favorite
Reviewed August 6, 2017

When I arrived was greeted by Dennis and was fast courteous service the bed was very comfortable motel is just far enough from interstate 10 to be quiet yet close the manager Rochelle and assistant Marlena always give you a good morning and make you...More

Review collected in partnership with Extended Stay
Thank james s
Response from 00esa, General Manager at Extended Stay America - San Antonio - ColonnadeResponded August 6, 2017

James, thank you for choosing Extended Stay America - San Antonio - Colonnade - Medical. It was a pleasure to read about the excellent service you received from our professional staff. I will share your wonderful compliments with my entire team. Reviews such as yours...More

Reviewed 4 weeks ago

Staff has always been courteous and friendly. The rooms are adequate in size for our family of 6. It's in a great location. They need to add more to their kitchenette supplies as there was very little available to us on our last visit due...More

Thank TxMom_to_6
Response from 00esa, Manager at Extended Stay America - San Antonio - ColonnadeResponded 3 weeks ago

Thank you for reviewing your stay at Extended Stay America. It’s great to know that you loved the spaciousness of our room and enjoyed the service provided by our friendly staff. We appreciate your feedback and look forward to seeing you and your family again...More

Reviewed April 25, 2018 via mobile

We had a confirmed reservation. We arrived late at night with a 5 year old and were told they couldn't find our reservation, even though we showed the email confirmation. The place reaked and was very, very dirty. We were told to call customer service....More

Thank Anaition
Response from 00esa, Manager at Extended Stay America - San Antonio - ColonnadeResponded April 25, 2018

Anaition, thank you for sharing a review about your visit to our hotel. It is clear from your comments that service was lacking when you stayed with us. Please accept our apologies for the mistake with your reservation, and know that we are working with...More

Reviewed April 22, 2018 via mobile

First of all check-in was a nightmare. Upon waking in I could plainly see the rug in the waiting area hadn’t been vacuumed in who knows how long, there was grass and dirt everywhere. The front desk attendant was new. There was an issue with...More

Thank Corey S
Response from 00esa, Manager at Extended Stay America - San Antonio - ColonnadeResponded April 22, 2018

Corey, thanks for evaluating your stay. We apologize for the service issue you encountered while here. We have shared your concern with our front desk team and have taken actions to ensure we do not repeat these issue in the future. We are reviewing the...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Center with Gym / Workout Room
Breakfast included
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Self-Serve Laundry
Dry Cleaning
Business Center with Internet Access
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Fitness Center with Gym / Workout Room
Outdoor pool
Details
Price range
$73 - $116 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
$73 - $116 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveler (21)
Room & Suite (21)
Dining (1)
Pool & Beach (1)
Questions & Answers
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Jenn C
January 19, 2018|
Answer
Response from amariah1980 | Reviewed this property |
I do not remember being charged with additional fees.
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Room Tips
"If you get a room that is at the end of the hallway, its faster to walk the stairs than to wait for the..."
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"The top floor was pretty quiet as there isn't anyone above you walking around but you can still hear..."
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"Stay here if you are broke and there is no other place available."
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"We had rooms on third floor and first and all were great"
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