We love La Cantera! This was our second visit to celebrate our 33rd anniversary and it was the perfect place to relax and enjoy our time together. The staff is excellent and the spa is the most beautiful one we’ve visited.
Third time staying here. The previous two time met expectations. The Resort this time was below average to average at best but comes with a very high-end price. Rooms were on par with any average hotel stay. 3rd floor was warmer than other floors. Course was in bad shape with high price tag. All things in spa were not working. Food/beverages were not very good but came with high-end pricing. Service with food/drink was not very good. Pool had many areas with missing tile and mold. Overall high price tag for this resort but average to below average quality in all areas.
My 3 year old son had a blast at the kids pool. All he wanted to do was go down the water slides. The pool food is a little overpriced for the quality. But we loved having the option to eat by the pool. He enjoyed doing S’mores the first time as well. Everything felt clean and well maintained.
We came with 4 teenagers for our daughter’s 15th birthday. Everyone had a great stay and enjoyed the property. Making 4 teenagers happy isn’t always easy but they loved it! Thanks for the memories, we will be back soon!
Second time staying (not including day spa visits) and continues to be phenomenal. Terrific property, spa, food options and service. The spa is a great getaway itself. Villas and Seven floor are great options for couples to avoid families but something for everyone at the resort. Love it all.
Worst experience ever when I was injured on one of the large glass doors when we stayed there a few months ago. Nobody on site had any clue about what to do or offered any assistance. I staggered down a very long hall to the front desk where I tried to get help. Staff just stared at me, clueless. Told me to sit down and wait for security while my forehead was bleeding. Fortunately my family found me and brought me to a local emergency room. Clear case of premises liability. I contacted the hotel manager, who initially pledged to cover my ER bill. But now nobody will return my calls and I am stuck with medical bills. Horrible management. We have been staying here for years and now they really let me and my family down.
My wife and I were super excited to spend a few days apart from our 3 kiddos for our 15th year anniversary and really getting solid rest and relaxation here. Because we dont have family in state, the last time we celebrated our anniversary away from kids was our 10th. So this was a big deal and well anticipated for both of us. Unfortunately it didnt go as we hoped. Here I go from the start. Upon driving up to the check-in we noticed a huge crane blocking the driveway ( a few days before Thanksgiving). Interesting I thought. My attention was quickly diverted when we were handed each a glass of champagne by a gentleman who quickly whisked us away to a special part of the hotel called SEVEN. This floor (7th) of the hotel is regarded as adult-only (no kiddos) and touted as having unremarkable panoramic views and simply put, a more quiet floor to be on. There's also free hors d’oeuvres and drinks (beer/wine) during certain hours of the day and a private elevator that goes direct to the floor, as well as a private concierge. Our first concierge Joseph was great and accommodating. He originally put us in a room that overlooked the check-in drive, the big crane and the two construction workers wearing bright orange colored vest looking up at us. I noticed the attic access door hanging open just a few feet from our room door and various construction workers walking the halls. Interesting I thought. My first impression was "wow this place is dated!" The window overlooking our crane view looked very dirty. On closer inspection it was not only dirty but fogged up in between the panes. We kindly asked Joseph for a room change away from the crane. He immediately moved us to another room that overlooked the garden area which was much appreciated. Again, the interior was very dated. It was clean and smelled ok. That evening we decided to check out the "complimentary food and wine" which consisted of cold cuts and cheese, nuts and beer and wine to a name a few. Was really not that impressed. We ended up ordering take out (burger and salad) from SureFire grill and it was good. We were looking forward to a good night of sleep. Not exactly. Just before 6am we were shaken out of our sleep by the blaring smoke alarms. What the....? My wife jumped out of bed in a panic and yelled at me to get up. She ran to the door and opened it to look into the hallway and witnessed a man dressed in hotel uniform carrying a radio remote sprinting down the hallway with a look of death on his face. He did not say a word. What the...? We got half dressed and slowly walked down stairs to the registration lobby looking around at other thoroughly confused visitors. I counted only two employee's both not saying any empathetic or reassuring words. After what felt like an eternity I heard someone yell "clear"! and another employee say "it's ok, you can go back to your rooms". What the...? There still was no common courtesy or apology or even and explanation to reassure us that it was indeed ok to go back to our rooms. We did smell smoke on our floor and later found out it was a kitchen fire, on our floor. Back in the room we both needed to use the bathroom and realized there was no water! The water was turned off so no flushing or showering or brushing of teeth could happen. There was not, at that time or any other time, any courtesy explanation or acknowledgement of what happened. Kind of just swept under the rug. What the..? Well, it's close to 7am now and we both were too amped to go back to sleep. The complimentary breakfast was closed due to the fire so we ended up getting a coffee from the coffee shop. We were so tired we decided to head back up to the room to get some sleep. After a few minutes of getting settled into bed the tapping noise of hammering and of an electric drill screwing became louder and louder. We focused in on the noise and realized it was in the attic just above our room! We thought to ourselves this is just a one-off and will end quickly. Umm.. it actually lasted throughout the ENTIRE day and into the night. No exaggeration. A call to the front desk was met with a nice woman who said they were "doing repairs" and that she could switch us to another room. We didnt want to switch rooms again since we had already unpacked and settled in so that was not an option. She was actually one of the more empathetic and accommodating employees that we dealt with which I appreciated. We decided sleep was not an option and headed over to the Spa. I give the receptionist there a C as she was not very informative. After a bit of poking around I realized that robes and slippers were in the lockers however the 3 that I opened when I changed were empty. Wish I would have known that prior. I will say that the view from the negative edge pool in the spa was relaxing as well as from the top floor of the spa. We both ordered a drink and hung out in the jacuzzi. It was a good thing there was still daylight when we left because when I picked up my towel that I left on the side of the jacuzzi it was covered in small ants. Over the next 24 hours we became more and more upset. We decided to take the shuttle to the local mall there to have dinner at one of the restaurants. Before we exited the shuttle at the mall the driver said the shuttles pick up every half hour. We ended our dinner at about 15 minutes to 7 and rushed over to the pick up location. It was definitely a bit chilly and windy that night. Well, at 7:05 still no shuttle. We called to the front desk and they said he would be there in 5 minutes. It is now 7:15 and no shuttle. We called again and they said he would be there in a few minutes. Over 30 minutes later here comes the shuttle. Ugh. We returned to our floor and noticed the complimentary food and drink room was closed early due to smoke in the kitchen again. We returned to our room and again no water. OMG. At this point we had had enough. We had planned for a nice dinner at Signature the next day which was our Anniversary day but decided it just wasnt worth it. The next morning, after our morning massage, we decided to leave. I called down to the front desk and explained to him that we were leaving a day early and wanted a refund. Do you blame me? I was not satisfied with what was offered and decided to speak with the manager. He would not accommodate my request. I think the worst part of this was that both employees showed no real remorse or empathy to our specific occasion and experience. Like I said neither showed accountability or remorse for how things transpired on such a special occasion as ours. I don't think I will be returning. Not only because of how things were handled but also because, aside from the new Spa structure, the hotel looked and felt dated, and the service was poor and inconsistent. It just didnt feel like it was well run. Listen, if you are going to make repairs, you cant say you didnt schedule them in advance. So you knew when it all was going to take place. And if you are scheduling repairs that disrupt water service and cause construction noises that last for hours and hours you should at least let your paying customers know this prior to their stay. It's just the "right" thing to do and also more professional.…
Pool area very nice, room needed improvement. Chipped and worn furniture, stained curtains. Front gate greeter was exceptionally friendly. Only one person working front desk which made for a line and lengthy check-in/out process
This was our second stay here. Everything was clean and relaxing! Cayden was the best server at the pool. Sweet Fire Cafe has really good food. They even have an adorable ice cream shoppe. We had a great time!
Property was nice. Stayed in Villas. Non villa guests crowded the pool. Pool drink service was average. Bugs crawling on room floor. Pre ordered food not ready on arrival. 50 birthday not recognized at Signature restaurant.