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Fairfield Inn & Suites San Antonio Airport/North Star Mall

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Traveler (21)
Room & Suite (22)
Dining (4)
Overview
  • Excellent39%
  • Very good26%
  • Average19%
  • Poor10%
  • Terrible6%
Travelers talk about
“mary helen”(25 reviews)
“waffles”(28 reviews)
“front desk”(46 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Free Airport Transportation
2 Star Hotel
All hotel details
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Reviews (256)
There are newer reviews for Fairfield Inn & Suites San Antonio Airport/North Star Mall
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47
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17
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90
63
47
27
17
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All reviewsmary helenwafflesfront deskthe breakfast areabreakfast ladyfriendly hotelindoor poolbreakfast servicerestaurants within walking distancefree breakfastsan antonio airportmorning breakfastroom was clean and comfortableevery staff memberhotel is locatedstayed one nightminute drive
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111 - 115 of 244 reviews
Reviewed January 10, 2015

Very disappointed in Fairfield. Room was dirty, toilet ran all night long. Management would not assist or fix. Front desk manager was very rude and unprofessional. I'd rather sleep on the street than stay at this Fairfield inn again. Very poor quality hotel.

1  Thank 69dodge
Response from Kirk A, Courtyard GM at Fairfield Inn & Suites San Antonio Airport/North Star MallResponded January 27, 2015

Thank you for your feedback. I am incredibly sorry your stay at the Fairfield was so poor. I will be sure to address all of your concerns with the staff and all management within the hotel.

Reviewed January 3, 2015 via mobile

This was suppose to be a small relaxing get away and it was anything but. We are so disappointed. We have stayed at a few Marriotts in San Antonio, never ever have had a problem. We decided to stay at one away from our normal...More

1  Thank Stephanie R
Response from Kirk A, Courtyard GM at Fairfield Inn & Suites San Antonio Airport/North Star MallResponded January 27, 2015

Thank you for your feedback. I am incredibly sorry your stay at the Fairfield was so poor. I will be sure to address all of your concerns with the staff and all management within the hotel.

Reviewed January 2, 2015 via mobile

Just got done syaying at this hotel. We planned a family vacation for over the New Year To Sea World to see the fireworks. The room itself was a decent room. Bed was ok. Breakfast was good. Staff in breakfast area was great. However front...More

1  Thank Lorri C
Response from ThankYouForStaying, General Manager at Fairfield Inn & Suites San Antonio Airport/North Star MallResponded January 29, 2015

Dear Guest, Thank you for taking the time to offer feedback on our hotel. I can only imagine how upsetting the conditions were for you during your recent stay with us and I sincerely apologize for failing to meet your expectations. The pool issues have...More

Reviewed November 29, 2014 via mobile

We stayed here for 3 days for Thanksgiving and it was just what we needed. The best thing was the people who work there. The front desk was always available and the free breakfast was wonderful with a lady who was always on hand to...More

1  Thank Juliet M
Reviewed November 3, 2014

We were greeted with a very friendly employee at the front desk, checked us in rather quickly. Rooms were clean and comfortable. Entrance to hotel is a bit tricky since it's shared with another hotel. Indoor pool /spa was a plus since weather this late...More

Thank shae1217
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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Laundry Service
Multilingual Staff
Self-Serve Laundry
Meeting Rooms
Business Center with Internet Access
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
$105 - $172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Green Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
$105 - $172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Green Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveler (21)
Room & Suite (22)
Dining (4)
Pool & Beach (1)
Business Center & Event Rooms (1)
Questions & Answers
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Brandon B
March 26, 2018|
AnswerShow all 2 answers
Response from fitos v | Reviewed this property |
Not sure if it was a smart TV. Can’t remember.
0
Votes
Michael W
December 20, 2016|
AnswerShow all 4 answers
Response from elswells | Reviewed this property |
Yes, it does, and they'll also take you to the surrounding area.
1
Vote
Room Tips
"Close to all attractions and airport"
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"I prefer top floor near the stairwell. Much quieter."
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"Very clean, quiet cool A/C Unit for those hot days with a workout room and indoor swimming pool."
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"We had a room on the top floor which was quiet"
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