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All reviewsmary helenwafflesfront deskthe breakfast areabreakfast ladyfriendly hotelindoor poolbreakfast servicerestaurants within walking distancefree breakfastsan antonio airportmorning breakfastroom was clean and comfortableevery staff memberhotel is locatedstayed one nightminute drive
Very disappointed in Fairfield. Room was dirty, toilet ran all night long. Management would not assist or fix. Front desk manager was very rude and unprofessional. I'd rather sleep on the street than stay at this Fairfield inn again. Very poor quality hotel.
1 Thank 69dodge
Response from Kirk A, Courtyard GM at Fairfield Inn & Suites San Antonio Airport/North Star MallResponded January 27, 2015
Thank you for your feedback. I am incredibly sorry your stay at the Fairfield was so poor. I will be sure to address all of your concerns with the staff and all management within the hotel.
This was suppose to be a small relaxing get away and it was anything but. We are so disappointed. We have stayed at a few Marriotts in San Antonio, never ever have had a problem. We decided to stay at one away from our normal...More
1 Thank Stephanie R
Response from Kirk A, Courtyard GM at Fairfield Inn & Suites San Antonio Airport/North Star MallResponded January 27, 2015
Thank you for your feedback. I am incredibly sorry your stay at the Fairfield was so poor. I will be sure to address all of your concerns with the staff and all management within the hotel.
Just got done syaying at this hotel. We planned a family vacation for over the New Year To Sea World to see the fireworks. The room itself was a decent room. Bed was ok. Breakfast was good. Staff in breakfast area was great. However front...More
1 Thank Lorri C
Response from ThankYouForStaying, General Manager at Fairfield Inn & Suites San Antonio Airport/North Star MallResponded January 29, 2015
Dear Guest,
Thank you for taking the time to offer feedback on our hotel. I can only imagine how upsetting the conditions were for you during your recent stay with us and I sincerely apologize for failing to meet your expectations. The pool issues have...More
We stayed here for 3 days for Thanksgiving and it was just what we needed. The best thing was the people who work there. The front desk was always available and the free breakfast was wonderful with a lady who was always on hand to...More
We were greeted with a very friendly employee at the front desk, checked us in rather quickly. Rooms were clean and comfortable. Entrance to hotel is a bit tricky since it's shared with another hotel. Indoor pool /spa was a plus since weather this late...More