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Fairfield Inn & Suites San Antonio Airport/North Star Mall

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#141 of 354 Hotels in San Antonio
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Fairfield Inn & Suites San Antonio Airport\/North Star Mall
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201 Reviews from our TripAdvisor Community

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Showing 193: English reviews
Rochester, Michigan
Reviewed 1 week ago

I honestly cannot figure out how this hotel has such high ratings. The hotel is so dirty. The room wasn't somewhat clean - but the common areas - just gross. Front desk person doesn't seem to know how to do her job. Cable is awful. Wifi barely works and the gym is minuscule. I stay in Marriott's including Fairfield exclusively....

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Helpful?
Thank Sara V
Andrew C, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We apologize for the issues you experienced with the cleanliness, service, television, wifi and workout facility. Your comments will be passed onto our staff to ensure these problems are fixed going forward.

Corpus Christi
Reviewed 2 weeks ago

Spent two nights here on a short Christmas vacation and attending the Alamo Bowl. We like to stay in this location - it's accessible to shopping, downtown events and northside things. Typical Fairfield property. Good service and appreciated having the keys ready when upon arrival after Marriot Rewards early check-in. Only negative is the size of the Dining Room. With...

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Helpful?
Thank bkisn
Andrew C, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Thank you for reviewing our hotel. We are glad you enjoyed your time with us, and apologize for the size of our dining area. We hope to see you again in the future!

Reviewed December 13, 2016 via mobile

Overall our stay was perfect. Great price, Friendly staff and clean rooms. Nice indoor pool, and good breakfast. Even the computer and printer available were quick. I would definitely stay here again. Only downside is there is only 1 elevator.

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Helpful?
Thank Samantha O
Andrew C, Front Office Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We are so glad that you enjoyed your stay with us and we are so proud to say that our customer service lived up to your standards! We hope to see you again soon!

Reviewed December 13, 2016 via mobile

We stayed one night before flying out to Vegas I would highly recommend this hotel- it was clean comfortable and the bed was fabulous- I don't usually sleep the first night I'm somewhere but this was great! The continental breakfast was well prepared and we used the shuttle service to go to the airport- the service was great!!!

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Helpful?
Thank Dianna H
Andrew C, Front Office Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We are so glad that you enjoyed your stay with us and we are so proud to say that our customer service lived up to your standards! We hope to see you again soon!

Houston, Texas
Reviewed December 4, 2016 via mobile

Chris the guy that checked us in was super kind. Gave use information about the hotel and the surrounding area. The hotel on the other hand did not impress.The hallways had a wet musty smell and the room had a pet smell. I always carry Lysol so I sprayed that and it helped. When I took a shower I noticed...

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Helpful?
Thank Dovealove
Andrew C, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We apologize for the cleanliness and condition issues you encountered. Your comments will be passed on to the rest of the team to ensure these problems are fixed going forward.

Jackson, MI
Reviewed December 2, 2016 via mobile

The staff here went out of their way to make this an unforgettable stay in the most humble, sincere and genuine caring manner. They truly love their jobs. Rooms were clean, looks newly renovated. Full breakfast and they'll do a "to go" with hugs if you want. No one you walked past didn't say hello, how's it going (and mean...

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Helpful?
Thank marathonmomof4gmaof3
Andrew C, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Thank you for reviewing our hotel. We are very pleased to see that our staff was able to make your stay a memorable experience. We hope to see you again on your next trip to San Antonio!

Carlsbad, CA
Reviewed November 10, 2016 via mobile

This Fairfield Inn is convenient to the airport and to the North Star Mall. Every person on the staff bent over backwards to be friendly and helpful, especially Mary Helen at breakfast. We have stayed at many hotels, and have never seen anyone like Mary Helen. She is busy every second, helping each get breakfast, putting utensils on the table...

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Helpful?
Thank elswells
Andrew C, Front Office Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Thank you so much for taking the time to review our hotel! We are so happy that you were pleased with your stay. We love Mary Helen and we thinK she is amazing as well! We look forward to seeing you again in the future! Have a great day!

Reviewed October 2, 2016 via mobile

I arrived to San Antonio early and called to see if I could get into my room early... I was warmly greeted by phone and a room was ready for me when I arrived! Geneva at the front desk was so welcoming and kind. She greeted multiple guests by name and made sure everyone was having an excellent stay. The...

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Helpful?
1Thank Lee M
Andrew C, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We are very pleased to see that you enjoyed your time with us. We hope to see you again in the future!

Reviewed October 1, 2016 via mobile

Great clean room. All staff friendly. Had the pool to myself. Very helpful staff. A bistro and small bar. Close to a big mall we walked. About a mile to the airport.did not have all the beers advertised. Ate at pappadeuax restaurant and a Texas steak house was also very close.

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Helpful?
Thank Deanna B
Andrew C, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We are very pleased to see that you enjoyed your time with us. We hope to see you again in the future!

Reviewed September 26, 2016 via mobile

Nice and clean room with great breakfast. The staff was nice and friendly. Only stayed one night and everything was good, no problems. The beds were comfy and bathroom was clean. Would stay here again definitely.

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Helpful?
Thank rosey p
Andrew C, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We are very pleased to see that you were able to enjoy your time with us. We hope to see you again in the future!

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
  • Breakfast included
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
NEWLY-RENOVATED! The Fairfield Inn San Antonio Airport/North Star Mall hotel features renovated rooms and lobby just a half mile from the terminal. Guests appreciate our free perks including airport shuttle, WiFi and hot breakfast. Rest peacefully in redesigned rooms with flat-screen TVs, blackout curtains and plush bedding. Take a dip in our pool or get in a workout at our 24-hour fitness center. Join us every morning for a complimentary breakfast buffet where we’re serving up hot and cold favorites. Why hassle with downtown options when you can choose the newly-renovated Fairfield Inn San Antonio Airport/North Star Mall? ... more   less 

Additional Information about Fairfield Inn & Suites San Antonio Airport/North Star Mall

Address: 88 NE Loop 410, San Antonio, TX 78216-5801
Location: United States > Texas > San Antonio
Price Range: $88 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites San Antonio Airport/North Star Mall 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Fairfield Inn San Antonio Airport/North Star Mall Hotel San Antonio
Fairfield San Antonio
San Antonio Fairfield Inn
Hotel Style:
#8 Green Hotel in San Antonio
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Questions & Answers

Here's what travelers have asked, with answers from Fairfield Inn & Suites San Antonio Airport/North Star Mall staff and other travelers.
1 question
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South Padre Island, Texas
29 days ago

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Questions? Get answers from Fairfield Inn & Suites San Antonio Airport/North Star Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Walked to best seafood restaurant both nights, Pappadeaux Seafood Kitchen”
 of 5 bubbles 859myinfod, May 13, 2016 | Read review
“Top floor is suggested, then you will no one walking on top of you”
 of 5 bubbles yvr1, May 10, 2016 | Read review
“Free Meals! Make sure to bring an extra Suitcase Like I Did”
 of 5 bubbles 238mw, Jan 6, 2016 | Read review
“Choose another motel”
 of 5 bubbles r00sterc, Dec 22, 2015 | Read review
“Request a middle floor. The upper floor - you tend to hear the airport planes since the airport is so close to here.”
 of 5 bubbles JOSE-PMDJS, Nov 25, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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