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Corporate travel. I'm not fond of hotels near the airport, but I stayed here because I like Residence Inn hotels. I previously stayed here and determined that they had a cleaning issue (which generally amounts to laziness of cleaning staff). However, this time, they had...More
Response from Genaralmanager19, General Manager at Residence Inn San Antonio Airport/Alamo HeightsResponded 6 days ago
Thank you for taking the time to fill out a review about your experience at our hotel. We appreciate your feedback. Please know that the hotel has an extensive pest elimination program in place and does everything possible to eliminate unwanted guests. I apologize that...More
I was greeted right away by David who was so friendly. The place appears new. They have a free shuttle which was nice. The place is secure with a gate which we love. Crystal from the dinning service was friendly and prepared nice social hours....More
Began staying at Residence Inn because they are PeT FrIendlY!! Now, Residence Inn is all I stay at! San Antonio Airport is my favorite! I travel a lot for my job and I love staying here! All of the staff is so sweet and helpful....More
In to San Antonio for business and to speak at a conference. Stayed at the Residence Inn the day of arrival. Nice, clean room with plenty of room. The location of the TV was a bit problematic, but nothing that twisting the dresser is was...More
We’re loyal Marriott Platinum Elite members and have seen some great Marriott hotels and some not so great ones. Our reviews and ratings are based on our actual experiences, not other reviews.
Arrival and check-in: Small parking area near front for check-in. Prompt check-in with...More
Response from Genaralmanager19, General Manager at Residence Inn San Antonio Airport/Alamo HeightsResponded April 23, 2018
Thank you for writing such a detailed review on my hotel. I am glad that there are some positive comments along with some not so positive and it is these that I am most disappointed in. I have reviwed your comments with my staff and...More
Response from Genaralmanager19 | Property representative |
Thanks for the question! Our pool is not heated but the weather in San Antonio has been very warm lately. Depending on which part of the country or world you are from you might find the pool temperature pleasant.
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"Choose a hotel with strict cleaning requirements!"