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Residence Inn San Antonio Airport/Alamo Heights

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1014 NE Loop 410, San Antonio, TX 78209 (Formerly Residence Inn San Antonio Airport)
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Residence Inn San Antonio Airport\/Alamo Heights
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128 Reviews from our TripAdvisor Community

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Showing 125: English reviews
Austin, Texas
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Friendly staff, great breakfast, good value. Older property that will soon be undergoing a renovation. Hot shower and clean, comfortable bed, but a little scruffy. Free, gated parking. Exercise bike in gym was worn out and wouldn't maintain tension. Roomy two-bedroom, two-bathroom suite.

Helpful?
Thank bonuspoints2016
Dallas, Texas
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I usually stay at the Marriott hotel when I travel...so, I've come to expect certain things. We got what we expected...clean and comfortable room. The thing about this place was a superlative front desk staff...Pat was awesome! Very personable and knowledgeable. All things being equal, she tips the scales in your favor.

Helpful?
Thank wermoving_purchases
Genaralmanager19, General Manager at Residence Inn San Antonio Airport/Alamo Heights, responded to this review

We strive to deliver service so memorable you feel compelled to write a review about it! I have informed Pat of your comments who was thrilled to hear them. Hope to see you again soon should your travels bring you back to San Antonio. More 

Arlington, Texas
2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

The staff was excellent, handled every concern with urgency no master how small The rooms where clean and maintained in good shape, it's a little dated but schedule for remodel soon. It's was not as noisy as I thought it would be, being by the airport.

Helpful?
Thank Clark J
Genaralmanager19, General Manager at Residence Inn San Antonio Airport/Alamo Heights, responded to this review

It is our pleasure to serve you and your fellow travelers and we are thrilled you enjoyed your stay. Please be sure to check us out on your next trip as our renovation will be completed and we will be shiny and new. Thanks for making our day. More 

Richmond, VA
Level Contributor
73 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed June 6, 2016

Be careful if you are coming from the airport. The exit for the hotel literally puts you right at the front driveway and you have to make an illegal lane change to get all the way over to the front entrance. Either get off an exit early and take the access road or go down to the next light and... More 

Helpful?
Thank swingerhead
Genaralmanager19, General Manager at Residence Inn San Antonio Airport/Alamo Heights, responded to this review

Thank you for your honest and detailed review. The exit off the freeway is very scary! We prefer our guests to do as you mentioned, get off at an earlier exit or take the turnaround, but crossing a white line makes it illegal and we never advise our guests to do that! Also please be aware that July 1st Residence... More 

Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed June 3, 2016

Well Marriott finally did it -- they managed to lower their standards to those of a Motel 6. This older hotel clearly needs to be refurbished -- which they plan to start on this summer. However....when we checked in at 4:00 pm we found cereal spilled across the floor of the main dining room from the morning's breakfast. Our room... More 

Helpful?
Thank Habs F
Management response:

Thank you for sharing your experience at our hotel with us. I would like to apologize for the issues you encountered while staying with us. As the cleanliness of our hotel is a key priority, I am disappointed that we fell short of your expectations. Please know that your comments have been shared with the housekeeping team in an effort... More 

FINGER LAKES
Level Contributor
148 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed May 25, 2016

We needed a base near the airport for an early departure. We also like having a sleeping area seperated from the TV/living area. Our room had a partition and a door between these two areas, but not all rooms have this. We had room 323, on the back side away from the freeway and very quiet. The staff was great,... More 

Helpful?
Thank PINKIE_9
Genaralmanager19, General Manager at Residence Inn San Antonio Airport/Alamo Heights, responded to this review

Thank you for taking the time to write a review. I am pleased to know that my staff were great and I apologize you found the hotel only adequate and not amazing which is what we always strive for. You will be pleased to know that the hotel is set to go through a major renovation later this year and... More 

Key West, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 9, 2016

Once again I have spent several,weeks at Resudence Inn. I enjoy returning to the same friendly faces and they always are SO sweet and accommodating! I can not say enough about this dedicated staff. They are also all very happy about the renovations coming Fall of 2016!

Helpful?
Thank Kristal W W
Little Falls, New York
1 review
5 of 5 stars Reviewed April 29, 2016

Currently staying in this area for a couple of weeks working with a friend. Cleaniness is beyond belief. Staff is super friendly. There is not a person in this hotel that doesn't greet you every time that they see you. Brakfast is awesome. They have events three nights a week in the main lobby. Would come back. My only negative... More 

Helpful?
Thank Jim S
San Antonio, Texas
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 20, 2016

The hotel itself seemed to be a little older, but that in no way took away from the overall feel from it! I did like that there was a gate to enter the hotel to keep out the guests who were not staying there, just another added feature to ensure guest safety. The rooms are plenty spacious! I love the... More 

Helpful?
Thank PinkPower2005
San Antonio, Texas
Level Contributor
73 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed April 14, 2016

Not the best Residence Inn I have stayed in and they lowered the Residence Inn standard for me because this is not the Residence Inn standard and I have stayed in a lot of Marriott properties. First off parking in the front is not very adequate and there is no signs to say park at the front and come in... More 

Helpful?
Thank Stanley_Adjabeng
Genaralmanager19, General Manager at Residence Inn San Antonio Airport/Alamo Heights, responded to this review

Thank you for your review. If there is no adequate parking in the registration area upon check in we will buzz you in through our gates where we have ample parking. Sometimes if we know of a heavy check in time we will leave the gates up to accommodate issues such as you experienced. Sorry this was not the case... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service

Additional Information about Residence Inn San Antonio Airport/Alamo Heights

Address: 1014 NE Loop 410, San Antonio, TX 78209 (Formerly Residence Inn San Antonio Airport)
Location: United States > Texas > San Antonio > Uptown Broadway
Price Range: $138 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn San Antonio Airport/Alamo Heights 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Residence Inn San Antonio Airport Hotel San Antonio
San Antonio Residence Inn
Hotel Style:
#101 Business Hotel in San Antonio
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