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BEST WESTERN Alamo Suites

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423 Reviews from our TripAdvisor Community

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Showing 399: English reviews
Colorado Springs
Reviewed 1 week ago

This hotel has excellent service, breakfast and rooms. It is not right on the River, but a bus stop is just three blocks away and you can buy a ticket for about $3 and ride all day. The bus will take you to the Alamo, or stops to get down to the River.

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Helpful?
Thank Mikel Ann P
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

I am glad you were able to utilize our trolley buses. They are a very convenient way to move around. I am glad to know your stay was welcoming. Thank you for staying with us.

Reviewed 1 week ago

This hotel was a great place to stay for us. It is very close to downtown sightseeing locations (i.e. Alamo, Riverwalk, etc.). The room/hotel was very clean and the beds were comfortable. The staff was nice as well. Overall, a great place to stay.

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Helpful?
Thank Michelle A
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for staying with us. It is great to know you had an enjoyable stay. I am glad you were able to visit our beautiful city.

Stephenville, Texas
Reviewed 1 week ago

I've stayed at better BWs. Breakfast was severely lacking. Pool area and anything close to the pool reeked of chlorine in other words the whole downstairs reeked of chlorine. Room was ok for shabby. Not my best stay.

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Helpful?
Thank catherinerF2189ZI
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for letting us know about your stay. I apologize your stay was not comfortable for you. We keep our pool levels gauged, I understand if you felt it was too strong. Thank you for your feedback and staying with us,

Bandon, Oregon
Reviewed 2 weeks ago

We stayed here so we could attend our son's Air Force graduation. Booked October 19th-23rd, 2016. The first day we chose not to have housekeeping clean our room. The second day, we did request a turn down. We picked up everything, so that the room could be cleaned without them having to maneuver around our things. The only thing done...

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Helpful?
Thank Suzan-Jim A
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

I appreciate you bringing me the issues you encountered to my attention. Our strive is always to assure guests have a welcoming stay. I have addressed your issues to my staff. I understand you came for a graduation, a memorable occasion and you had to encounter so many issues. Thank you for giving me your feedback so I may take...

Albuquerque, New Mexico
Reviewed 2 weeks ago via mobile

We stayed at this hotel for 5 nights during a family vacation. The rooms were nice and updated and at a reasonable price. The staff were all incredibly nice and helpful. The free breakfast included waffles, oatmeal, pastries, fruit, boiled eggs and yogurt. They have free parking and a nice indoor pool. The only thing that would have made it...

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Helpful?
Thank ss3737
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for taking the time to give us a great review. it is great to hear when a guest had a welcoming and comfortable stay. Appreciate you staying with us.

South Padre Island
Reviewed 3 weeks ago

This hotel ois located on the West fringe of downtown San Antonio, close to Mi Tierra restaurant ( a must visit in S.A.). Cross I 35 and you are in the old westside, in the past, 20 Yrs ago not very safe at night. Now a lot better. The faciility has a 2 lane access to the parking in the...

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Helpful?
Thank Juan F
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for staying with us. We are looking into having a full hot breakfast. I am glad to know you had an enjoyable stay. It is great to know you were able to move around easily. Thank you for your feedback.

Arlington, Texas
Reviewed 4 weeks ago

The hotel is not in the best part of town, I got to the motel about 5 min to 3 on a Sunday the attended looked at his watch before he even checked to see about the rooms I asked if he was going to send me away. but our check-in time is 3 pm sometimes our room may not...

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Helpful?
Thank Mrtex57
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

I apologize you encountered so many issues during your stay. At no time do we want a guest to feel not welcomed. Our front desk staff communicate with housekeeping through cells which still at no point should we keep a guest waiting. I have addressed the issues with the staff. Thank you for your feedback and staying with us.

Kerrville
Reviewed October 28, 2016

The staff was wonderful and kind and very willing to help! Breakfast was offered, the room was clean, the beds were comfortable, nice seating area and the location was perfect for downtown Market Square.

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Helpful?
Thank Leticia S
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

I am glad to know the staff was helpful and accommodating. We take great pleasure knowing when a guest had a welcoming stay. Thank you for staying with us.

Taiwan
Reviewed October 24, 2016 via mobile

Very good front desk customer service and very quick. The room is big with sofa and table. Bathroom is clean. Balcony gives fresh outside air. Parking is free and very bright and safety parking lot. The indoor pool with jacuzzi is nice.

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Helpful?
Thank sar77107
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

I am glad to know you had an enjoyable stay. It is always our strive to assure our guest have a welcoming and secure feeling. Thank you for staying with us.

Arlington, United States
Reviewed October 24, 2016

Perfect location to downtown San Antonio - free parking - hotel was clean and the staff was nice. The breakfast is continental but offered hot oat meal and hot waffles. The indoor pool was freezing but the hot tub was perfect.

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Helpful?
Thank Samantha B
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

I am happy to know you had a welcoming visit. I apologize for the pool being cold it has been repaired. Thank you for staying with us,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Business Center with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
This hotel offers king beds in all rooms whether 1, 2, or even 3! Less than a mile to downtown attractions, shopping, and restaurants. Five blocks to Market Square. One mile to Riverwalk, Alamo, Alamo Dome, Convention Center, LaVillita, Institute of TX Cultures, and Tower of America. Free high-speed Internet access, fitness room, and indoor pool on property. 100 Percent non-smoking hotel. ... more   less 

Additional Information about BEST WESTERN Alamo Suites

Address: 1002 S Laredo St, I-35 Exit 155A, San Antonio, TX 78204-3212
Location: United States > Texas > San Antonio
Price Range: $83 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Alamo Suites 2.5*
Number of rooms: 72
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Also Known As:
Best Western Alamo Hotel San Antonio
Best Western San Antonio
Comfort Suites San Antonio
San Antonio Comfort Suites
Hotel Style:
#67 Romantic Hotel in San Antonio
#96 Business Hotel in San Antonio
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Alamo Suites staff and other travelers.
5 questions
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Questions? Get answers from BEST WESTERN Alamo Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay somewhere else!”
 of 5 bubbles Suzan-JimA, 2 weeks ago | Read review
“Rear of hotel away from highway.”
 of 5 bubbles 570juanf, 3 weeks ago | Read review
“There are some rooms where you hear faint barking because there is a Dog Hotel accross the street.”
 of 5 bubbles 531brendaa, Sep 29, 2016 | Read review
“We had a room with 2 king beds and a pull out couch. There was A LOT of space in the room and we really liked that!”
 of 5 bubbles Lucy557, Sep 20, 2016 | Read review
“My room was absolutely huge (Room 301)”
 of 5 bubbles txcotton55, Aug 16, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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