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BEST WESTERN Alamo Suites

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405 Reviews from our TripAdvisor Community

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Showing 384: English reviews
Berkshire
Level Contributor
196 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

From the outside this BW does not look promising. However, our room is very spacious with a very nice, recently refurbished, bathroom. The bed is very large and comfortable. The laundry room is on the 3rd floor and I did 2 washes without any problem at all. Not the best breakfast we have had but there are 3 waffle machines!... More 

Helpful?
Thank CocoaBerkshire
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

We do appreciate your feedback. I am glad to know you had an enjoyable stay with us. It is nice to hear you were able to take use of the VIA pass. As for the housekeeping we do have the peace and quite tags card that can be placed on the door. I apologize if yours didn't have one. We... More 

San Antonio, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Clean, comfortable and professional. This is my first time to live in BW and it's excellent service gives me a very deep and nice experience. I will put it in my top hotel list and introducing it to my family and friends.

Review collected in partnership with Best Western

Helpful?
Thank Haoxuan L
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for staying with us. I am excited to know you are a first time guest and we met all your expectations. It is nice to know when a guest leaves us feeling welcomed and enjoyed their stay. Word of mouth is always the best recommendations for all hotels. More 

Seattle, Washington
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed at BW Alamo Suites during our son's graduation from Lackland. It took us about 12 minutes to get to Base in the morning traffic. Some attention to detail in cleaning could be improved upon. For instance, vacuuming up next to the edges of the bed and under the bathroom vanity there were items left by previous guests so... More 

Helpful?
Thank Lucy557
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for your son's service. I am glad to know your stay was enjoyable. I do apologize for the inconvenience of the issues you encountered, they have been addressed. Our guests safety is always a priority. Any issues addressed to staff are resolved as quickly as possible. Thank you for your staying with us. More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is great. Perfect location just outside the city. About a 15-20minute walk and you can pretty much walk along the river the whole way which is really lovely. Staff were very friendly upon checkin and throughout our stay. Breakfast was really good as well, even better that it was on till 10am most places it's 9am. So that... More 

Helpful?
Thank Phoebe C
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for taking the time to let us know of the great stay you had. It is always good to know when our guests felt welcomed to our hotel. Thank you for choosing us for your stay. More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Room very spacious and clean. My coffee pot didn't work. Check in was fast with no issues. Pool was dirty and intense smell of chlorine. Breakfast was too crowded and we decided to eat elsewhere. Very close by to downtown San Antonio.

Helpful?
Thank Sandra R
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Appreciate you taking the time to let us know about your stay. I apologize you came across some issues during your stay. I have addressed them to our departments. It is always our strive to assure our guests have a comfortable stay with us. Thank you for staying with us. More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

I chose this hotel for the swimming pool. The pool was so cloudy and reeeked of chlorine which resulted in not being able to swim. My kids were so disappointed. The breakfast was the WORST I have ever seen at a Best Western. I was told they are serving what was required by Best Western so I guess they are... More 

Helpful?
Thank Alisha W
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for letting us know about your stay. Per our conversation I understand the frustration for your kids in feeling they were not able to go swimming. We are in process of looking to expand our breakfast as we discussed. I understand your frustration that housekeeping is not here through the evening. I have addressed the issue to all... More 

Livonia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Excellent quality for the price. The suite was very large and comfortable. Breakfast area was clean and complimentary food was good. Parking on site. I would highly recommend this hotel. It is close to the downtown activities of Riverwalk and the Alamo.

Review collected in partnership with Best Western

Helpful?
Thank Brenda B
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for taking the time to let us know about your stay. We continue to strive on assuring guests have a welcoming and comfortable stay. It is great to know when a guest enjoyed their stay and room. Thank you for staying with us. More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

My cousins and I decided to come out to San Antonio for the night and I can truly say that we had a blast. As soon as I got to the hotel I was greeted and checked in right away with no hiccups. The room was beautiful and cozy. Thanks to the staff at Best Western Alamo Suites.

Helpful?
Thank Breanna S
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Mom's weekends are great. It is always good to know when our guests had a "blast" during their stay. The Riverwalk is a great getaway to enjoy the night. Thank you for staying with us. More 

Scunthorpe
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for three nights and found, even though under renovation, it was clean, spacious and had friendly and helpful staff. The pool is indoor and was good. We were lucky to have a room with a small balcony which was an added bonus. We found the area to be quiet and we had no issue walking home in the... More 

Helpful?
Thank Laura M
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for letting us know about your stay. I am glad to know you enjoyed your room. It is good to know you were able to tour our wonderful city. It is always nice to know a guest left feeling welcomed. Thank you for giving us your feedback. More 

Edmonton
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 22, 2016

Enjoyed spending the afternoon downtown around the Alamo and riverwalk district. We found it very easy to get to from our morning drive from Houston. Able to park in from of our unit. The hotel was convenient for this purpose.

Review collected in partnership with Best Western

Helpful?
Thank Ron S
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Appreciate you taking the time to let us know how nice your stay was. It is always good to know when a guest had a great stay. Thank you for staying with us. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Business Center with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
This hotel offers king beds in all rooms whether 1, 2, or even 3! Less than a mile to downtown attractions, shopping, and restaurants. Five blocks to Market Square. One mile to Riverwalk, Alamo, Alamo Dome, Convention Center, LaVillita, Institute of TX Cultures, and Tower of America. Free high-speed Internet access, fitness room, and indoor pool on property. 100 Percent non-smoking hotel. ... more   less 

Additional Information about BEST WESTERN Alamo Suites

Address: 1002 S Laredo St, I-35 Exit 155A, San Antonio, TX 78204-3212
Location: United States > Texas > San Antonio
Price Range: $65 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Alamo Suites 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Best Western Alamo Hotel San Antonio
Best Western San Antonio
Comfort Suites San Antonio
San Antonio Comfort Suites
Hotel Style:
#67 Romantic Hotel in San Antonio
#96 Business Hotel in San Antonio
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