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Hotel Indigo San Antonio Riverwalk

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Hotel Indigo San Antonio Riverwalk
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846 Reviews from our TripAdvisor Community

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Showing 826: English reviews
Reviewed November 25, 2015 via mobile

Ended up staying here since it was a good deal on a hotel app I have. The rooms are decent, but the bathroom was full of cracked tile, very basic shower with nowhere to hang towel or shampoo. Not to mention the lack of little things like no complementary water bottles and very thin walls that you can hear person...

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Helpful?
1Thank Porfiriopicante
RWIndigo, Front Office Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review on our hotel. It is our goal to ensure that our guest are comfortable and are getting the best accommodations while staying with us. We have passed on your comments to the necessary departments to ensure that our rooms are up to par to what our guest deserve. Thank you so much for...

Leesville, Louisiana
Reviewed November 24, 2015

My family and I stayed here this past weekend and it was wonderful! The hotel is lovely, you can walk right down and relax on the river. The room was very spacious, and the Keurig in the room was a nice bonus. The beds were AMAZING, very comfortable, and I loved that the rooms did not have carpet but instead...

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Helpful?
Thank ErikaG83
RWIndigo, General Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you for such a nice review! I have passed along your comments to all of the staff - including Skeesha - who is one of our many shining star employees! Feel free to tell your friends and family about our hotel and we look forward to having you stay with us again on future trips to San Antonio. Holly...

Pasco, Washington
Reviewed November 24, 2015 via mobile

I got a Groupon for a room at this hotel on the River Walk for 2 nights. I should know by now that Groupons signal a problem facility, but couldn't resist the price and location. To be fair, there is a lot of good to say: it is a beautiful facility, the room was spacious, the people were super friendly,...

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Helpful?
1Thank LadyEngineer_1956
RWIndigo, General Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you for the kind words and for bringing some of our short comings to our attention. The service issues will be addressed immediately so as not to happen again. I assure you we will correct the negative concerns you brought to our attention. Thank you for staying with us.

Fort Lauderdale, Florida
Reviewed November 17, 2015

It's a Holiday Inn no matter how you package it. No help with luggage. I had to drag giant suitcases around loooooong hallways. No water when you are dying of thirst. No safe, no clock, no desk, nowhere to put all your things, remote didn't work, the pillows were rocks. Place is a fake, corporate packaged "boutique" failure. Have another...

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Helpful?
4Thank Lexieluvsfood
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

All of your comments will be taken into consideration and passed along to appropriate departments for review or corrective action. We will honor your request and not apologize for a brand that obviously did not meet your expectations. We appreciate that you gave us a try. Have a wonderful day.

Corpus Christi, Texas
Reviewed November 10, 2015

First room was clean and spacious. When my wife sat on the bed, it broke down with a dip in the middle on her side. We reported it, and they sent a nice maintenance man. They claimed it was fixed. As soon as she went to lay down, it broke again. We had an uncomfortable and sleepless night. Next morning...

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Helpful?
1Thank John T
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you for taking the time to leave this review. We always appreciate hearing from our guests as it is how we grow and improve. We were so sorry to hear that your recent time with us did not quite meet your standards. We always strive to ensure that our guests thoroughly enjoy their time with us and we apologize...

Reviewed November 7, 2015 via mobile

The hotel is not on the River Walk it's at least a mile and a half to two miles away from the actual Riverwalk very disappointed with the price I paid I wanted to stay on the Riverwalk where I can walk out the door

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Helpful?
3Thank Kevin M
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

We were so sorry to hear that you felt our location was too far from the main attractions on the Riverwalk. We strive to ensure that all of our guests enjoy their time with us and we apologize that this was not the case for you. We certainly hope to see you again the next time you are in the...

Lewisville, Texas
Reviewed November 2, 2015 via mobile

We had an amazing stay wry relaxed . .customer service was spectacular ! Jonathan and The front desk team awesome ! Very clean rooms ! Complimentary breakfast was delicious . And the service in the dining was very friendly and really nice . Hats off to Adam Jeremy Angie and Ruben . Thank you ! Coming back for sure !😄

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Helpful?
Thank dailynvaldez
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for this incredible review! Your compliments will certainly be passed along to Jeremy, Adam, Angie, Ruben and Jonathan! We were so happy to hear that you enjoyed the rooms and the restaurant and we look forward to seeing you again the next time you are visiting the San Antonio area!

Glasgow, United Kingdom
Reviewed October 28, 2015

Stayed here in October for five nights, and everything was absolutely fine. I didn't really require much looking after, but when needed, the staff were very friendly. As with all hotels these days (or so it seems), noise does easily bleed through from the corridors and adjoining rooms, and the room I was given had a very squeaky bed. Added...

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Helpful?
1Thank greig1297
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you for taking the time to leave this review regarding your recent stay with us. We appreciate your feedback as it is how we grow and improve. We were so happy to hear that you found our staff to be friendly and we certainly hope to see you again the time you are in the San Antonio area!

arkansas
Reviewed October 22, 2015

We were greeted by the sweetest and most helpful young lady the second we hit the door. Her name is Nia. What an asset to this hotel. Awesome customer service. She could not have been any kinder. As others have said, this is situated further down from the action. It is perfect if you want peace and quiet. If you...

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Helpful?
Thank Beachdream1983
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

We were so thrilled to hear that you enjoyed our location so thoroughly! Your compliments will certainly be passed along to Niya! We look forward to seeing you again the next time you are in the San Antonio area and we thank you for taking the time to leave this review!

Edmond, Oklahoma
Reviewed October 21, 2015

Only got to stay 1 night but the room was huge, bed was comfy, shower was wonderful, had a keurig coffee maker and frig in the room. The rooms over the River Walk had large patios and there was a concert just across the river. We ate at the hotel and the food was great, didn't go to the bar...

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Helpful?
Thank Debbie A
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you for taking the time to leave this review. We always appreciate hearing from our guests as it is how we grow and improve. We were so pleased to hear that you enjoyed your time with us so thoroughly and we look forward to seeing you again the next time you are visiting the San Antonio area!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Welcome the Hotel Indigo San Antonio Riverwalk, an intriguing branded boutique hotel delivering peace and renewal to people who are tired of mundane cookie-cutter hotels. Meandering along the threshold of the Riverwalk in the downtown area you will find yourself close by the Museum of Art, Alamo, El Mercado, Southwest School of Arts & Crafts, Rivercenter Mall, Henry B. Gonzales Convention Center, Alamodome, Municipal Auditorium, and Majestic Theater. Local businesses include AT&T, Baptist Hospital, Methodist Healthcare Systems, Fort Sam Houston, Brooke Army Medical Center, Kelly USA, and Lackland AFB. Imagine a 100% smoke free, sophisticated boutique hotel, whose focus is delivering guest peace, serenity and renewal. Experience true Texas hospitality at this jewel just a short stroll to restaurants and bars. Hotel Indigo offers a blend of modern contemporary living with the best in hotel hospitality. Curl up in our over-sized beds with plush bedding, duvets, pillow shams and fluffy pillows. Complimentary WiFi is at your fingertips. Relax and enjoy our Bridges Bar & Bistro for cutting edge cuisine or grab a latte where we proudly brew coffee from a local company. The Hotel Indigo San Antonio Riverwalk has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a fitness center, pool and restaurant. ... more   less 

Additional Information about Hotel Indigo San Antonio Riverwalk

Address: 830 N. St. Mary's Street, San Antonio, TX 78205 (Formerly Hawthorn Inn & Suites)
Location: United States > Texas > San Antonio > East Side
Price Range: $132 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo San Antonio Riverwalk 3.5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Hawthorn Suites San Antonio
San Antonio Hawthorn Suites
Hotel Style:
#48 Romantic Hotel in San Antonio
#67 Business Hotel in San Antonio
#72 Family Hotel in San Antonio
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Indigo San Antonio Riverwalk staff and other travelers.
16 questions
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San Antonio, Texas
over a year ago
Toronto, Canada
1 month ago

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Questions? Get answers from Hotel Indigo San Antonio Riverwalk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get riverview if possible”
 of 5 bubbles DonW760, 1 week ago | Read review
“The River Suites are superb.”
 of 5 bubbles roberthD1938ZZ, 2 weeks ago | Read review
“ask for the river side - beautiful views”
 of 5 bubbles Melissa_H687, 3 weeks ago | Read review
“every room has a great view but the balcony suites at the end on the top floor are amazing”
 of 5 bubbles michellenV659GZ, Feb 10, 2017 | Read review
“Ask for one of the rooms facing the River Walk with a balcony.”
 of 5 bubbles 2fridad, Feb 6, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question