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Hotel Indigo San Antonio Riverwalk

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Hotel Indigo San Antonio Riverwalk
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819 Reviews from our TripAdvisor Community

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Showing 799: English reviews
Magnolia, Texas
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 days ago NEW

My family and I had 4 rooms. Two of us have Spire Elite status. I will start with the positive. The rooms were clean and the young man at breakfast was very helpful. The bad: Pillows are huge and hard. No other pillows are offered as an alternate. Rooms are paper thin and loud. In all 4 rooms no towels... More 

Helpful?
Thank Dwolfe52
Pearland, Texas
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

What a nice hotel, at the end of the river walk....peaceful and relaxing...we had a ride a the water taxi into downtown main strip and had a nice dinner...beds very very comfortable and amazing shower...definitely come back again

Helpful?
Thank checktwice2309
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for the review! We appreciate the feedback! We will be sure to share you comments with the rest of the team. Come back and see us soon! More 

Green Valley, Arizona
Level Contributor
5 reviews
Reviewed 2 weeks ago

Very nice room with a balcony overlooking the river. The staff is friendly and responsive to requests. We had a 2 queen bed room and paid for parking which is important as there is very limited on street parking in the area. The room has a refrigerator but no microwave oven, there is one available for guests in the lobby... More 

Helpful?
Thank jim2golf
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for the review! We appreciate the feedback and positive reinforcement! We will be sure to share you kind words with the rest of the team. Come back and see us soon! More 

Durham, California, United States
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

Staff was friendly and helpful. We were with family members but because it was a busy weekend did not all end up at the same hotel. The patio by the river was a great place for all of us to be together and the staff was helpful in making the possible. Room was nice but fairly basic and because is... More 

Helpful?
Thank Margaret S
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for the review! We appreciate the feedback! We will be sure to share you comments with the rest of the team. Come back and see us soon! More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

We had high expectations after a few great stays at Indigos in other cities. Check-in was smooth and reception friendly; they acknowledged our platinum status with a pair of drink vouchers, but that was about the pinnacle of the experience. Our room was quite spacious, though it had a surprisingly small bathroom, given how big the rest of the room's... More 

Helpful?
2 Thank rct415
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review. We appreciate the feedback and sincerely apologize for any issues you experienced during your stay! It is our goal to exceed every guest's expectations, every time and it seems as though we failed you. Thank you so much for your sincere and honest feedback. You have given us as a team a lot... More 

Seattle, Washington
1 review
Reviewed 3 weeks ago

Hotel is dusty, noisy, and dirty. Do yourself a favor and stay elsewhere. Pool is closed until at least end of 2016. We are in an upgraded room but it lacks basic cleanliness. Housekeeping staff is not courteous to guests with loud conversations in the hall. Fresh make up on white linens. I asked for clean linens now they have... More 

Helpful?
Thank jne2016886
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review. We appreciate the feedback and sincerely apologize for any issues you experienced during your stay! It is our goal to exceed every guest's expectations, every time and it seems as though we failed you. Thank you so much for your sincere and honest feedback. You have given us as a team a lot... More 

sevilla
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 4 weeks ago

The hotel is being partially reconstructed with many of the public areas excluded, workers actually in the hotel as well as outside Noise, smell and dust that accompanies building work and the pool is not available. Construction is taking place next to guest rooms with workers and rubbish left in corridors – starting at 8.00 am and still going at... More 

Helpful?
3 Thank mike r
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review. We appreciate the feedback and sincerely apologize for any issues you experienced during your stay! It is our goal to exceed every guest's expectations, every time and it seems as though we failed you. Thank you so much for your sincere and honest feedback. You have given us as a team a lot... More 

Baltimore, Maryland, United States
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 weeks ago via mobile

This is a beautiful hotel in a prime location on the Riverwalk. The rooms are gorgeous and very comfortable. The staff was all very friendly and helpful but the front desk person, Johnathon was exceptional. He went way out of his way to clear up a mistake that I had made and then checked on us regularly, making sure that... More 

Helpful?
Thank Ellen B
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for the review! We appreciate the feedback and positive reinforcement! We will be sure to share you kind words with Jonathan. Come back and see us soon! More 

1 review
Reviewed 4 weeks ago

Great staff and nice roooms they also have a bar and a restaurant good food .also if you want to water taxi to down town or you can drive or walk to downtown it will not take you to long also the ghost tours is one of the best

Helpful?
Thank Kris H
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for the review! We appreciate the feedback and positive reinforcement! Come back and see us soon! More 

Houston
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago via mobile

This is a nice hotel. We were greeted with a friendly staff. They gave us two free drink tickets for the bar because it was our anniversary. When we opened the door to our room it smelt like sweat. the sheets on the bed smelt like sweat like they have never been washed and there was hair on the sheets.... More 

Helpful?
Thank Sholi1
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Welcome the Hotel Indigo San Antonio Riverwalk, an intriguing branded boutique hotel delivering peace and renewal to people who are tired of mundane cookie-cutter hotels. Meandering along the threshold of the Riverwalk in the downtown area you will find yourself close by the Museum of Art, Alamo, El Mercado, Southwest School of Arts & Crafts, Rivercenter Mall, Henry B. Gonzales Convention Center, Alamodome, Municipal Auditorium, and Majestic Theater. Local businesses include AT&T, Baptist Hospital, Methodist Healthcare Systems, Fort Sam Houston, Brooke Army Medical Center, Kelly USA, and Lackland AFB. Imagine a 100% smoke free, sophisticated boutique hotel, whose focus is delivering guest peace, serenity and renewal. Experience true Texas hospitality at this jewel just a short stroll to restaurants and bars. Hotel Indigo offers a blend of modern contemporary living with the best in hotel hospitality. Curl up in our over-sized beds with plush bedding, duvets, pillow shams and fluffy pillows. Complimentary WiFi is at your fingertips. Relax and enjoy our Bridges Bar & Bistro for cutting edge cuisine or grab a latte where we proudly brew coffee from a local company. The Hotel Indigo San Antonio Riverwalk has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a fitness center, pool and restaurant. ... more   less 

Additional Information about Hotel Indigo San Antonio Riverwalk

Address: 830 N. St. Mary's Street, San Antonio, TX 78205 (Formerly Hawthorn Inn & Suites)
Location: United States > Texas > San Antonio > East Side
Price Range: $110 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo San Antonio Riverwalk 3.5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Hawthorn Suites San Antonio
San Antonio Hawthorn Suites
Hotel Style:
#48 Romantic Hotel in San Antonio
#67 Business Hotel in San Antonio
#72 Family Hotel in San Antonio
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Indigo San Antonio Riverwalk staff and other travelers.
14 questions
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San Antonio, Texas
over a year ago
Winnipeg, Canada
6 months ago
Kokomo, Indiana

See all questions (14)

Questions? Get answers from Hotel Indigo San Antonio Riverwalk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a river view.”
 of 5 bubbles jim2golf, 2 weeks ago | Read review
“Ask for river view. We had a view of the parking lot next door. Not so pretty.”
 of 5 bubbles 26margarets, 2 weeks ago | Read review
“AC unit is a below the window unit (i.e., not central); you'll either end up freezing or with a damp/humid room consistently, so be advised.”
 of 5 bubbles rct415, 3 weeks ago | Read review
“River view rooms have construction going on either side and most of terrace is used for materials preparation and movement.”
  • Half inch gap between closed door and frame - security and fire risk
 of 5 bubbles 865miker, 4 weeks ago | Read review
“Get a room with a terrace and inspect the view before accepting the room.”
 of 5 bubbles Hank_In_AL, Oct 5, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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