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Wyndham San Antonio Riverwalk

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1,953 Reviews from our TripAdvisor Community

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There are newer reviews for Wyndham San Antonio Riverwalk
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Showing 1,944: English reviews
Emory, Texas
Reviewed May 26, 2016 via mobile

We stayed here for a training I had to go to for work but stayed longer as a family trip. It's not a far walk to the Riverwalk or the Market Square. Hotel is nice, and the room were clean and majority of the staff was pleasant and helpful. My only issues was the roller coaster/ airplane sound I heard...

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Helpful?
Thank Stefaniec304
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

Stefaniec304, The noise you were hearing was related to a temporary elevator challenge that has since been corrected. I was concerned about your impressions of our restaurant offerings and services provided. We have or are taking corrective actions on all the concerns mentioned. Thank you.

Victoria, Texas
Reviewed May 26, 2016

Shopped around for the best nightly rate of hotel and found it through the actual hotel. Had some questions about additional fees/costs that weren't disclosed on hotel website so called specific hotel to get those answers. Person assisting wasn't very knowledgeable and I ended up spending more than I should have which was discovered when we checked-in. Check-in person was...

Review collected in partnership with Wyndham Hotel and Resorts
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Helpful?
Thank V2545WJrebeccag
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

V2545WJrebeccag, Thank you for your visit with us at Wyndham. I am uncertain to what you are referring to about any fees/costs that are noted on our website. There would be no reason or advantage to us to do so. If you would be kind enough to send me a direct email at Kevin.Latone@sawyn.com I would appreciate the understanding. I...

WestPoint
Reviewed May 26, 2016

The bathroom floor and glass cups were dirty. When the shower was on, the pipes actually shook the wall, and it seriously sounded as if a helicopter was coming through the bathroom. Dealt with a rude employee and heard someone else complaining about her as well. Not very impressed and will probably stay elsewhere next time.

Review collected in partnership with Wyndham Hotel and Resorts
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Helpful?
Thank 496christinek
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

I was disappointed to read about your impressions of your guestroom. If you would be willing, I would like to hear specifics regarding the sound of pipes and your employee interaction. I would like to improve upon these situations you shared, for others. My direct email is Kevin.Latone@sawyn

Weslaco, Texas
Reviewed May 26, 2016

Had an excellent stay at this hotel with quiet rooms and very comfortable beds. The staff here do everything possible to make sure you have a memorable stay. The vallet crew with Mr. Genaro are always on their toes making sure you get your vehicle as soon as possible with a smile and a helping hand. Need a place to...

Review collected in partnership with Wyndham Hotel and Resorts
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Helpful?
Thank Adolfo P
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

Adolfo P, I want to thank you for your personal recognition of Genaro and his valet team, in how attentive they were to you during your recent visit to the Wyndham San Antonio Riverwalk Hotel. We look forward to welcoming you back.

Dallas, Texas
Reviewed May 26, 2016

Review collected in partnership with Wyndham Hotel and Resorts
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Helpful?
Thank 832candyr
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

Peoria, Illinois
Reviewed May 25, 2016

I contracted the Wyndham for a corporate event for approximately 130 people. The meeting was three days and we utilized meeting space; a/v; and f&B. The staff was wonderful and did everything they could to give us the best experience. The food was very good and everyone had only complementary things to say to me about the hotel. Our sleeping...

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Helpful?
Thank Angela B
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

Angela B, It was our distinct pleasure to have both you and your attendees as our guests at the Wyndham San Antonio Riverwalk hotel. I speak for our complete hotel team and want to thank you for choosing us as your meeting/convention choice. We appreciate your partnership.

Worcester, Massachusetts
Reviewed May 25, 2016

I recently stayed at this hotel for a conference. It was not what I expected. Pros: Reasonable price Valet, Front Desk & Dining Staff very nice Gift Shop on location Concierge very helpful Cons: Very run down Bathrooms were not clean... not even close Linens were old and pillows were stained. Pillows were all small like throw pillows on a...

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Helpful?
Thank Marie N
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

I appreciate your time to share with us your feedback. Clearly we did not provide the services as effectively as we normally do, and for that I apologize. I have followed up on these concerns with my team for corrective action. I want to be very clear, we do not water drinks down. We do use fresh juices as well.

South Houston, Texas
Reviewed May 25, 2016 via mobile

This Wyndham is a beautiful hotel. Room was spacious, plenty of storage in bathroom, very clean. Room service was prompt. Did not eat in restaurant, but bar is nice. Check- in and check- out was speedy as well as valet service. Overall, all the staff we came in contact with was very friendly and helpful. Only drawback was because it's...

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Helpful?
Thank skydiver0731
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

Hello, Thank you so much for your five star review of the Wyndham San Antonio Riverwalk Hotel. Each team member strives to provide excellent customer service , so it's really nice to hear about it when we succeed. I am really glad to hear that you enjoyed your stay and we look forward to seeing you again on a future...

Montgomery, Texas
Reviewed May 24, 2016

The hotel is nice but even though checkout time was 11 the maid was goin down the halls loudly banging on doors waking pwople up like it was a by the hour motel. Will not stay there again.

Review collected in partnership with Wyndham Hotel and Resorts
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Helpful?
Thank pennyw766
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

Hi Penny, Thank you for taking the time to post your thoughts about your recent stay with us. I am so sorry to hear about your unfavorable experience with our housekeepers. This issue has been addressed with the housekeeping staff. Again please accept my apologies.

Alpine, California
Reviewed May 24, 2016

Okay, you're on vacation. You expect to break out the old credit card and give it plenty of exercise. You have to understand that I am.....well.... frugal. What I was hoping for, I did not find. An in-room refrigerator would be nice. Free WIFI would be nice. A reasonably price breakfast would be nice. On the up side, the hotel...

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Helpful?
Thank Ray H
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

Hi Ray, thank you so much for staying with us and taking the time to share your thoughts. We are a full service hotel and our prices on our amenities our in line with other full service properties in the area. I am glad that you found your room to be nice and comfortable

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Wyndham San Antonio Riverwalk ***Centrally located on the historic Riverwalk*** Enjoy all the excitement, charm and culture of San Antonio while at the Wyndham San Antonio Riverwalk hotel, a AAA 4-diamond hotel. Enjoy all the amenities of a full service hotels with the convenience of being near AT&T, Frost Bank, Toyota, Boeing, General Electric and USAA. The hotel is within walking distance of the Alamo, Hemisfair Park and Tower, El Mercado Marketplace, the San Antonio Convention Center and the RiverCenter Mall. We are a short drive to Fiesta Texas, the Six Flags Amusement Park, Sea World, Schlitterbahn Water Park, the San Antonio Missions and the San Marcos Outlet Center. In addition the hotel is conveniently located to Brooks Army Base, Kelly Air Force Base, Randolph, Lackland and Ft. Sam Houston bases. This 410-room hotel features 37,000 square feet of meeting space, with a grand ballroom and exhibit hall. All rooms are wired with high-speed Internet access with WiFi (wireless) access in the public areas. We feature valet and self parking for all guests and meeting attendees. The hotel features a roof top pool, sauna, whirlpool and a complimentary full fitness center. We are a 'pet friendly' hotel; please go to hotel features for additional information and fees. ... more   less 

Additional Information about Wyndham San Antonio Riverwalk

Address: 111 E Pecan St, San Antonio, TX 78205-1530 (Formerly Crowne Plaza San Antonio Riverwalk)
Location: United States > Texas > San Antonio
Price Range: $167 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Wyndham San Antonio Riverwalk 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Crowne Plaza San Antonio Riverwalk Hotel San Antonio
San Antonio Crowne Plaza
Hotel Style:
#20 Luxury Hotel in San Antonio
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Questions & Answers

Here's what travelers have asked, with answers from Wyndham San Antonio Riverwalk staff and other travelers.
22 questions
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Questions? Get answers from Wyndham San Antonio Riverwalk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All three of the rooms we had were on different floors but all looked the same.”
 of 5 bubbles andreaj128, 1 week ago | Read review
“Higher up for a view”
 of 5 bubbles 542dannym, 2 weeks ago | Read review
“Our room was 19th floor and there were no problems”
 of 5 bubbles patk935, 3 weeks ago | Read review
“great location for downtown”
 of 5 bubbles cndywilliford, 3 weeks ago | Read review
“Motel 6 with a view”
 of 5 bubbles krisc2017, Jan 2, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question