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Wyndham San Antonio Riverwalk

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1,805 Reviews from our TripAdvisor Community

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There are newer reviews for Wyndham San Antonio Riverwalk
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Showing 1,796: English reviews
Dallas, Texas
Reviewed 1 week ago

My wife and I stay on the Riverwalk at least once a year. This year we stayed at the Wyndham because my wife attended the NSFA Conference. This property is far away from the Riverwalk as we know it. When we checked in we waited in a long line because all other employees were in a management meeting. This was...

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Helpful?
Thank James P
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

James P, Thank you for taking the time to provide us your feedback on a recent visit to San Antonio. I apologize for not having an adequate number of staff at front desk upon check in. We are always ready to assist when needed for any and all guest interaction. Unfortunately, our communication process was not effective. as it should...

Arlington, Texas
Reviewed 1 week ago

Very friendly and professional hotel. We booked ahead on hotels.com and opted for the included breakfast which was wonderful, well worth the extra money. It is about a quarter mile off the main part of the riverwalk, but well worth the stroll.

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Helpful?
Thank joedvet
Kipp K, Outlet Manager at Wyndham San Antonio Riverwalk, responded to this review

Hello joedvet, Thank you for taking the time to share your experience at the Wyndham River Walk on Trip Advisor. I’m pleased to read you were able to book a great deal online and you chose to include breakfast during your stay. I’m also happy to read you were able to enjoy the Riverwalk during your visit. We hope you...

Hondo, Texas
Reviewed 1 week ago

We are tax exempt, both state and local taxes. Even after providing the form stating that, they refused to credit the local taxes. Their solution was that they could charge me for all the taxes and I could request a refund directly from the state. Why do we have tax exemption forms if they are not handled the way they...

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Helpful?
Thank Jessica P
Management response:

Jessica P, Thank you for staying with us here at the Wyndham San Antonio Riverwalk Hotel. I apologize you felt our employees were rude and condescending. You stated on the form you provided us that you were with an Educational Organization which by Texas Law states that you would only qualify as Hotel State tax exempt only. You must be...

Fate, Texas
Reviewed 1 week ago

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Helpful?
Thank rebeccagL941EZ
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

Las Vegas, Nevada
Reviewed 1 week ago

It was a nightmare from the moment we arrived. Told to go one place then another. Phone in room didnt work, Spa broke. Welcome meeting was terrible, We were told we really were not owners!!

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Helpful?
Thank chuckm439
Management response:

chuckm439, Thank you for taking the time to review your most recent visit to the Wyndham River Walk. I would like to apologize for all the above mentioned areas that you listed as being a concern during your visit. We would like to apologize for any issues you experienced during your visit and we will make the areas you mentioned...

Arlington, Texas
Reviewed 2 weeks ago

We purchased a Groupon based on the price and the beautiful picture of the Riverwalk giving the impression we would have a good view. Wrong. We overlooked a concrete roof. When we walked into the room, the trim on the lamp was coming off and hanging down the pole. It was obvious, but obviously the cleaning staff did not notice...

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Helpful?
Thank happytraveler4209
Francisco C, Manager at Wyndham San Antonio Riverwalk, responded to this review

Thank you for your response. Please rest assured that by way of your comments we are educating our staff to be more proactive in finding challenges that occur due to heavy occupancy at our hotel and are empowering them to be more engaged in the reporting process to prevent experiences like yours. I do sincerely apologize for the inconvenience you...

Hammond, Louisiana
Reviewed 2 weeks ago

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1Thank kaylac292
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Cleveland, Ohio
Reviewed 2 weeks ago

This hotel was in a nice location, very clean, and the valet staff was incredibly helpful, but those are the only nice things I can say. Other staff were not friendly, many looked away to avoid eye contact, one evening I waited 15 minutes at the bar before I was ever acknowledged. Front desk staff were brief in all interactions...

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Helpful?
1Thank alicia893
Francisco C, Manager at Wyndham San Antonio Riverwalk, responded to this review

I appreciate the response on Trip Advisor and apologize first and foremost for the unfriendly welcome and atmosphere presented to you by our staff. I do appreciate your observations and have already taken steps to engage with our team so that a more personable and welcoming atmosphere can be created. As for the challenges with lack of hot water; at...

Fort Wayne, Indiana
Reviewed 2 weeks ago

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Thank 838kristap
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Irving, Texas
Reviewed 2 weeks ago

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Thank 657paigeq
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Wyndham San Antonio Riverwalk ***Centrally located on the historic Riverwalk*** Enjoy all the excitement, charm and culture of San Antonio while at the Wyndham San Antonio Riverwalk hotel, a AAA 4-diamond hotel. Enjoy all the amenities of a full service hotels with the convenience of being near AT&T, Frost Bank, Toyota, Boeing, General Electric and USAA. The hotel is within walking distance of the Alamo, Hemisfair Park and Tower, El Mercado Marketplace, the San Antonio Convention Center and the RiverCenter Mall. We are a short drive to Fiesta Texas, the Six Flags Amusement Park, Sea World, Schlitterbahn Water Park, the San Antonio Missions and the San Marcos Outlet Center. In addition the hotel is conveniently located to Brooks Army Base, Kelly Air Force Base, Randolph, Lackland and Ft. Sam Houston bases. This 410-room hotel features 37,000 square feet of meeting space, with a grand ballroom and exhibit hall. All rooms are wired with high-speed Internet access with WiFi (wireless) access in the public areas. We feature valet and self parking for all guests and meeting attendees. The hotel features a roof top pool, sauna, whirlpool and a complimentary full fitness center. We are a 'pet friendly' hotel; please go to hotel features for additional information and fees. ... more   less 

Additional Information about Wyndham San Antonio Riverwalk

Address: 111 E Pecan St, San Antonio, TX 78205-1530 (Formerly Crowne Plaza San Antonio Riverwalk)
Location: United States > Texas > San Antonio
Price Range: $129 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Wyndham San Antonio Riverwalk 3.5*
Number of rooms: 414
Reservation Options:
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Also Known As:
Crowne Plaza San Antonio Riverwalk Hotel San Antonio
San Antonio Crowne Plaza
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Questions & Answers

Here's what travelers have asked, with answers from Wyndham San Antonio Riverwalk staff and other travelers.
18 questions
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Questions? Get answers from Wyndham San Antonio Riverwalk staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“On the edge of the Riverwalk, not that far to walk to the restaurants.”
 of 5 bubbles jimkJ7457VH, 5 days ago | Read review
“Don't expect to control the temp in your room, and don't expect a hot shower!”
 of 5 bubbles 1vinces, 5 days ago | Read review
“Stay at the other end of the Riverwalk where it actually exists.”
 of 5 bubbles jamesp261, 1 week ago | Read review
“At least ask if any of the rooms have good views.”
 of 5 bubbles happytraveler4209, 2 weeks ago | Read review
“Either side is a city view. The riverwalk side is just the end of the riverwalk.”
 of 5 bubbles caroleh159, 3 weeks ago | Read review
5 of 5
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