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148 Washington St, Salem, MA 01970-3508
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Room & Suite (71)
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#4 of 9 B&Bs / Inns in Salem
Travelers' Choice
Our Salem boutique hotel offers an exquisite stay in the heart of historic Salem, Massachusetts, The Merchant is a stunning federal style building that once hosted President Washington. It now offers luxurious guest rooms that retain much of the original woodwork and exquisite detail while offering the best of today's amenities.
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Room & Suite (71)71
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Non-smoking hotel
Room features
Air conditioning
Seating area
Flatscreen TV
iPod docking station
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
Centrally Located
318Reviews6Q+A91Room tips
Traveler rating
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Popular mentions
Maury wrote a review Apr 5
1 contribution
The Merchant is a beautiful boutique hotel located in the heart of Salem. The rooms are all uniquely designed. It's quiet and charming. My daughter lives in Beverly and I will definitely be back and tell others to stay here as well.
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Date of stay: April 2021
Sleep Quality
Brent C wrote a review Oct 2020
8 contributions4 helpful votes
Property's Favorite Review
The Merchant is perfectly located near everything you'd want to see in Salem. Each room is unique and the staff was incredibly warm. The little details make this hotel a wonderful place to stay. Even during pandemic they went out of their way to communicate, prepare food safely, take care of us, and help us make our trip enjoyable. Can't wait to return.
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Date of stay: October 2020Trip type: Traveled as a couple
1 Helpful vote
Response from Hollie Greene, Marketing at The Merchant
Responded Dec 9, 2020
We're thrilled you enjoyed your stay! During such a difficult year, we've had to make a lot of adjustments to keep our guests and staff safe, so it makes us very happy to know you felt comfortable. We hope to see you again soon!
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Alan F wrote a review Mar 2021
Westfield, Massachusetts1,382 contributions675 helpful votes
This small inn has a lot going for it. The location is ideal. The public and lodging rooms are charming and immaculate. The staff, when you find them, are cheerful and helpful. The hotel's website and their "virtual concierge" will enhance your stay. A small number of close in parking spaces are worth a premium (at least it was for us), but first you have to figure out how to get there-it's not the Dunkin Donuts lot pictured on Google Maps. While the hotel has a fair map of downtown on its site, directions to the parking lot need to be received by phone, text or e-mail. As much as we enjoyed the hotel, they could do with a few tweaks. Our bed was on the soft side and disappointing. The "complimentary" breakfast to go was underwhelming and perfunctory. Despite Covid, many B&Bs and small inns of this caliber are doing a better job with this important meal. On the second day, we just headed for a restaurant. If you do choose to have coffee, etc. in their main sitting room, make sure there is a piece of cardboard under your table. With the uneven floors, it is easy to spill your beverage if you are unaware, which we did. The "infotainment" system with the large flat screen television was both a blessing and a curse. A wide range of options, but difficult to operate, at least for this old codger. We did manage to find some local news without the help of a teenager. Fortunately, our main interests were outside of the room and the weather cooperated. We were told "the desk" is only manned until 4:30. Afterwards, we were given a phone number, and someone could be reached and even on scene in a short time if needed. I guess i am a bit old-fashioned. How can you be an innkeeper if you aren't at the inn? We are independent folks and rarely ask for help. I suppose the doctor on call routine works for them. Today, everyone is being asked to do more with less. Even in the hotel business. We would stay here again, with a different mattress, and probably with breakfast down the street. This old and characterful building is pre-OSHA. There are a few rooms on the ground floor. Ours was up a short but steep staircase. We managed, but some probably couldn't or shouldn't. If you want to avoid the hill steps in the front of the building, walk up the side alley ramp to the back door. You will need the entrance code for front and/or back, which should be texted or sent to you. Again, perhaps due to Covid, they are operating with a skeleton crew. Contact less payment is on offer. Masks are required in public areas and on the street in downtown. The town has a lot going for it, and this is a good base from which to explore.
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Date of stay: March 2021
1 Helpful vote
debcer5 wrote a review Mar 2021
Millville, MA27 contributions27 helpful votes
The location of the Merchant is prime. There are tons of shoppes and restaurants within walking distance and all of the historic sites are right there. Even the waterfront is within walking distance. The hotel is quaint and the owners are very attentive. The reason I give it 4 stars rather than 5 is just the age of the building. When people are walking around it is creaky and loud. However during the nighttime hours it was quiet and peaceful so this was not an issue during our stay. The rooms themselves could use a private refrigerator and microwave, I missed this feature and just expected it because most hotels have in room appliances, but this was not advertised so it’s my fault for missing it. The room could also use extra blankets and pillows but I’m sure we could have easily gotten some from the wonderful hosts if we had asked but it was late by the time I realized they didn’t have any in the room. There was an unappealing old rug stain which appeared to be bleached. The building has some history and tons of character.
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Date of stay: March 2021Trip type: Traveled as a couple
LizzyLooHoo wrote a review Mar 2021
Millbury, Massachusetts9 contributions3 helpful votes
We stayed at this beautiful boutique hotel for one night (Mass residence "staycation" promotion) and let me tell you how fabulous it is. The staff is warm, friendly, engaging and so helpful. The hotel is IMMACULATE without being stuffy. Our room (Washington room) was equally tidy and they even left a personal welcome note for us in the room. The décor has just the right balance of modern meets history meets comfortable meets high end...I can't put my finger on it but it's so lovely, and it is kept impeccably. They have a small kitchen where you may help yourselves to small snacks/coffee/bevs, and you may even leave an item or 2 in their fridge if need be. The hotel "right there" downtown, so we were able to enjoy the sights of Salem, have some food, then be back in our room in no time flat. Really, this hotel really IS that good! Highly recommend!
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Date of stay: March 2021
$178 - $323 (Based on Average Rates for a Standard Room)
United StatesMassachusettsSalem
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Frequently Asked Questions about The Merchant
Which popular attractions are close to The Merchant?
Nearby attractions include Crow Haven Corner (0.3 miles), Hex: Old World Witchery (0.08 miles), and Omen: Psychic Parlor and Witchcraft Emporium (0.1 miles).
What are some of the property amenities at The Merchant?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
Which room amenities are available at The Merchant?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at The Merchant?
Guests can enjoy free breakfast during their stay.
Is parking available at The Merchant?
Yes, free parking is available to guests.
What are some restaurants close to The Merchant?
Conveniently located restaurants include Village Tavern, Turners Seafood, and Red's Sandwich Shop.
Is The Merchant located near the city center?
Yes, it is 0.1 miles away from the center of Salem.
Are there any historical sites close to The Merchant?
Many travelers enjoy visiting The House of the Seven Gables (0.6 miles), Phillips House (0.4 miles), and Salem Maritime National Historic Site (0.5 miles).
Is The Merchant accessible?
Yes, it offers reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.