We stayed here for one night as a part of our anniversary weekend. There was great communication from the staff even before we arrived. I received a voice-mail the morning of check in outlining parking options, check in, etc and I also opted in to text alerts, which was super convenient. I always got a quick response whenever I texted. Upon checking in, the ladies who helped us were very friendly and helpful. Our room was on the second floor and we found it to be cute and comfortable. The fireplace was nice especially since it was so cold during our stay. The building is old so the floors creek and we could hear when people would walk past our door. Initially I was concerned that we would hear people all through the night but luckily the other guests, which there didnt seem to be many at the time- I'm guessing because its the dead of winter, were respectful and quiet. Location was great, within walking distance of lots of good restaurants, cute little shops, bars, etc. There is a kitchen on the main floor that is stocked with complimentary goodies for the guests. We grabbed a homemade scone on our way home, it was delicious! All in all we had an enjoyable stay and would definitely stay there again. …
The Merchant is perfectly located near everything you'd want to see in Salem. Each room is unique and the staff was incredibly warm. The little details make this hotel a wonderful place to stay. Even during pandemic they went out of their way to communicate, prepare food safely, take care of us, and help us make our trip enjoyable. Can't wait to return.
Highly recommend for travelers looking for a B&B or an inn-type experience. Absolutely charming rooms that are comfortable and colorful. Soft bedding, heated floors in the bathroom, and a fireplace to greet you nightly. The staff was sweet and helpful with recommendations and maps. Definitely make sure you check in before they leave for the night if you need assistance. The parking must be reserved separately and is accessed via Barton Place.
The hotel is wonderful! Clean, great spot, and kind staff. They have been very helpful and sweet! Great little coffee set up and a few snacks. We will stay here again for sure. Rooms are super clean and well kept!
Beautiful hotel with excellent decor-location perfect to walk and see all salem sights-all restaurants within walking distance-rooms lack clocks and phones which is a drawback for me but maybe not for others-morning baked goods are yummy and a lovely touch-the contemporary first floor kitchen allied free access to water/coffee/snacks 24/7….there is no counter space in the bathroom-and the lights flickered often in room 6(perhaps a ghost?Perhaps they need an electrician)?I do wish staff was there a bit more and that I could have called down with a few queries.But the lavender and calming balm left at bedside to help ease in to slumber is just such an amazing personal touch!If ever back in salem,would only stay here!