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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Beautiful boutique hotel right in the heart of Salem. Wonderful decor very bold colors for a traditional hotel. Staff were very friendly and helpful. Small breakfast included help yourself to coffee, scones etc. Nice sized rooms and modern walk in shower.
Hi DrTedLondon,
We love being able to provide guests with a unique Salem experience and are thrilled that you had such a wonderful visit. It was truly a pleasure to serve you.
Until next time!
Written September 12, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We've stayed at a few hotels in Salem over the years and were excited to give The Merchant a try as we both love historic buildings and early American history. We had a little trouble figuring out where to park for check in, but found it on the second pass. We were greeted by a super friendly manager and they weren't busy so we were able to reserve one of their on-site parking spaces for the duration of our stay, which I highly recommend. There was freshly made fruit-infused water and cookies in the kitchen, which was also stocked with beverages and snacks.
The room was cozy, with a gas fireplace, and felt updated and modern while still showcasing the historic details. The king size bed was extremely comfortable as were the pillows. Our room was just off of the outdoor second floor deck, which we didn't get to fully enjoy because it was still chilly out. The room came with Lark branded playing cards, which was a unique touch, and so we were able to entertain ourselves in front of the fireplace on one of the rainy evenings.
The breakfast spread each morning was varied and always delicious. We are both vegetarians and never had any issue finding plenty to eat. The main lounge area was comfortable to hang out in and the bar was stocked with mixers that was useful after we took a trip to the nearby Deacon Giles distillery and came back with a couple bottles.
Overall this is one of the best hotels we've stayed at, of any size, and we can't wait to return on our next trip to Salem.
Charming bed and breakfast with great ambiance and friendly staff
I loved the house, with its typical old American architecture. The room was cozy and spacious, maintaining “old-world” ambiance with modern conveniences. The bathroom is good size, has heated floor; the shower is old ambiance yet modern, and spacious; I like that the shower tap is on the other end so that when you turn the water on, you are away from the initially-cold spray, very few places have such a thoughtful design. The room has a gas fireplace. The common room/bar is beautiful and cozy. It is centrally located, walking distance to shops, restaurants and historical objects.
Love, love to hear that you had such a wonderful time with us at The Merchant. From your cozy room and the old-world ambiance (we love that description!) to the modern conveniences, and more, it sounds like you had everything you needed to have a perfect time in Salem. So glad you were able to get out and explore as well. We hope to welcome you back soon!
Written September 8, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Date of stay: August 2020
Traveled solo
Written September 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Where to start.. location is fantastic, the common room/ coffee bar are just amazing and the second floor patio is nice too. Staying in room #1 was awesome, great feel, great views, great bathroom and a fantastic bed. If you think you should stay here the answer is yes!
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Date of stay: August 2023
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Location
Service
Trip type: Traveled as a couple
Room Tip:The staff is super helpful, so definitely ask them for tips and info.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A C, Guest Services / Front Office at The Merchant
Responded 2 weeks ago
Hi Erichough154, We are happy to have offered you your own private Salem escape and we are thrilled to read that you loved the view from the second-floor patio as well. Looking forward to your return. Come back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful boutique hotel right in the heart of Salem. Wonderful decor very bold colors for a traditional hotel. Staff were very friendly and helpful. Small breakfast included help yourself to coffee, scones etc. Nice sized rooms and modern walk in shower.
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip:Parking is bookable nearby by the hotel at $10 per night
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A C, Guest Services / Front Office at The Merchant
Responded Sep 12, 2022
Hi DrTedLondon, We love being able to provide guests with a unique Salem experience and are thrilled that you had such a wonderful visit. It was truly a pleasure to serve you. Until next time!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful building, rooms are clean and comfortable. I stayed in room 10 which was nice but located in the back of hotel so there is absolutely no view of anything but side of building next door and parking lot.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled solo
Room Tip:Parking onsite is good up until 1pm day of check-out. Request room in front if you want view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A C, Guest Services / Front Office at The Merchant
Responded 3 weeks ago
Hi Kristine, We are stoked that you loved the visit and that you felt so comfortable during the stay. It is our hope that you will explore one of our other room types the next time you are in Salem which offers the same great convenience alongside a new view you are sure to love. All the best!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We did a quick overnight in Salem on a whim. When we tried booking Hotel Salem, our normal go-to, they informed us they were blocked for a wedding but to try their sister lark location, The Merchant. Priced slightly higher we decided to try something new. We LOVED it! The boutique Hotel/Inn was beautiful. Sharp and modern design with a splash of the Colonia style from its time. Size was generous and comfortable. Upon entry there was a handwritten note card (sweet touch) and had minor needs such as win opener and glasses. The shared common areas have treats to take, coffee, etc. The full place was immaculately clean in common areas and room. Location is perfect and walkable to all restaurants , Bars, and shops. It was truly near perfect. Our only not as perfect was the mattress could have been a little comfier however it was fine for the single night stay!…
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Date of stay: August 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A C, Guest Services / Front Office at The Merchant
Responded 4 weeks ago
Hi kristinerhartic, Thanks for settling in during your overnight visit to Salem and we appreciate this review. Although we love your loyalty to our Hotel Salem family, we love that we were able to accommodate you at The Merchant this go around. We appreciate your kind words and we hope to welcome you again the next time you're in town. Warm regards!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The cost of our one night stay with parking was nearly $500. For that amount, we received zero service. After parking our car (at any extra cost) on a blazingly hot day, we texted the front desk to alert them of our arrival so they could let us know when our room was ready. They never contacted us to let us know the room was ready. We did get a text that the front desk was only staffed until 5:00 (which seemed odd as check in was at 4 - what a small window). At 5:15, I sent a text inquiring if our room was ready which it was. No apology was offered when we arrived sweaty and exhausted. The room was lovely, but poorly designed. There was no where to put your toiletries in the bathroom. The AC unit was positioned directly over the bed and blew on us all night. The coffee station for the hotel floor was against our bedroom wall so we got to enjoy that noise in the morning. When we left a little after nine, no staff was to be found. No help with bags, no fresh coffee, not a single breakfast pastry. For $500, I expected more. Most disappointing stay of our trip.…
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Date of stay: July 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A C, Guest Services / Front Office at The Merchant
Responded Aug 9, 2023
Hi Erin, Greetings from Salem! We understand that the cost of your stay, along with the parking fee, caught you by surprise. However, we do continuously assess our pricing to remain competitive in the area while doing our best to ensure that guests enjoy a phenomenal experience. Thank you for bringing this perspective to our attention and we hope to one day share a more proper visit to our hotel with you. All the best!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our first time in Salem and one of the main reasons we will be coming back is because of how wonderful our stay here was. The rooms were immaculately clean, staff was very accommodating, and it was such a nice distance from the main shops. We were able to go back to our room multiple times throughout the day to cool down or shower before heading back out for more fun. 100% would recommend staying here.
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Date of stay: July 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A C, Guest Services / Front Office at The Merchant
Responded Jul 29, 2023
Hi mamelia0307, Good times and great vibes are the exact experience that we hope for all of our guests and we are thrilled that you loved the stay. Our housekeeping colleagues are especially thrilled that you appreciated their efforts in detailing the accommodations and our entire team is anxiously awaiting your return. Hurry back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Best fines on the East Coast. Hotel is beautiful and has a neat history. The manager is friendly, knowledgeable, and helpful. George Washington himself stayed in this hotel. Worth a stop. The rooms are spacious and amenities are nice.
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Date of stay: July 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A C, Guest Services / Front Office at The Merchant
Responded Jul 5, 2023
Hi Bo B, What a treat it is to stay in a piece of local history and we are thrilled that we had the opportunity to share this experience with you. We miss you already. Until next time!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So impressed with this hotel. The decorating is stunning. It has so much character. Super comfy beds and couldn't believe how quiet it was. It is an incredible location- head out and walk to everything!
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Date of stay: July 2023
Value
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A C, Guest Services / Front Office at The Merchant
Responded Jul 3, 2023
Hi SoraciSauce, Stoked to read that you fell completely in love with the design of our hotel and we trust that you found rest and relaxation to be a breeze. Join us again anytime. We miss you already!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff was friendly and helpful. The room was clean and welcoming. The water was hot. The bed was comfortable. The scones were delicious and appreciated the snacks! It is centrally located and walking distance to everything!
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Date of stay: May 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A C, Guest Services / Front Office at The Merchant
Responded Jun 4, 2023
Hi Mary, Hosting you was an absolute delight and we are elated that you appreciated the cleanliness and comfort of our accommodations. We take pride in the fresh baked treats and goodies that we are able to offer our guests throughout the day and are happy that you enjoyed them as well. It would be a joy to welcome you back and we invite you to settle in again anytime. See you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff was wonderful. They were in constant contact with us to make sure our stay was perfect. The room was clean and comfortable with beautiful decor. The location is perfect. Its right in the middle of everything but it's also quiet and peaceful. They included breakfast to go with a Nespresso machine for your use. The kitchen was also stocked with wonderful healthy snacks. We parked on site for an extra charge. Do not hesitate and book the parking spot along with your reservation because parking in Salem is awful. One of the best things about the hotel were the guests who were staying there. Everyone was friendly and pleasant and it and created such a wonderful atmosphere. The Merchant has become our new getaway spot.
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Date of stay: May 2023
Value
Location
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Trip type: Traveled as a couple
Room Tip:Book a parking spot.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A C, Guest Services / Front Office at The Merchant
Responded May 26, 2023
Hi anthonyg67, As you have discovered, our team are true masters of hospitality and it is a joy to read that you felt so well taken care of during this visit. We trust that you took full advantage of the complimentary breakfast and snacks that were available throughout the day and hope that it was the perfect fuel to keep you going during your daily adventures in Salem. We can't wait to welcome you again and hope that you are already planning your return. Hurry back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
THE MERCHANT - Updated 2023 Prices & Hotel Reviews (Salem, MA)
Frequently Asked Questions about The Merchant
Which popular attractions are close to The Merchant?
Nearby attractions include Crow Haven Corner (0.3 miles), Hex: Old World Witchery (0.08 miles), and Omen: Psychic Parlor and Witchcraft Emporium (0.2 miles).
Are there any historical sites close to The Merchant?
Many travelers enjoy visiting The House of the Seven Gables (0.6 miles), Phillips House (0.4 miles), and Salem Maritime National Historic Site (0.5 miles).