We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
7 Summer St, Salem, MA 01970-3315
E-mail hotel
COVID-19 update: See the added health and safety measures this property is taking.Read more
5 people are viewing this hotel
Booking.com
$169
View Deal
Agoda.com
$169
View Deal
Hotels.com
$169
View Deal
Expedia.com$169
Travelocity$169
Orbitz.com$169
View all 9 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (367)
Room & Suite (34)
Dining (19)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Read more
Updated 07/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 9 B&Bs / Inns in Salem
Location
Cleanliness
Service
Value
Travelers' Choice
Three elegantly restored historic homes in heart of downtown Salem. Just a few minute's walk to restaurants, attractions, museums and waterfront. We offer forty charming, unique guest rooms with private baths. Family Suites with kitchenettes are perfect for families or extended stays. Complimentary breakfast (including an omelet bar), sherry night cap, free wi-fi, and YMCA passes available.
Read more
Full view
Property amenities
Free parking
Street parking
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Baggage storage
Non-smoking hotel
Private check-in / check-out
Wifi
Breakfast buffet
Vending machine
Outdoor furniture
Show more
Room features
Air conditioning
Fireplace
Housekeeping
Telephone
Bottled water
Flatscreen TV
Walk-in shower
Bath / shower
Private bathrooms
Wake-up service / alarm clock
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Centrally Located
837Reviews9Q+A100Room tips
Traveler rating
  • 356
  • 251
  • 96
  • 60
  • 74
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
nursejackieoh wrote a review Sep 9
Shelby, Iowa43 contributions16 helpful votes
Let me start by saying my girlfriend and I are planning a trip for her birthday in November of 2020, amid COVID. We did our research. After reading the reviews about the terrible customer service, my friend and I discussed it, and decided this was the place we wanted to stay due to location and price, and decided to roll the dice. I made the original reservation with The Salem Inn, on line 09/08/20, and used my credit card. This morning, 09/09/20, I received an email that my card was declined due to it being maxed out. I thought okay no big deal I’ll go through Agoda and use my debit card. I did this and immediately received a notification through my bank that the charges had gone through directly to The Salem Inn. I then received a missed call from The Salem Inn. I called back and had the misfortune of speaking with Yuscenia. Yuscenia was asking me questions about my booking, ( on the original booking I had added I wanted to do something for my friends birthday) she asked if I was the one who made the booking and did I add an inquiry. It was confusing because her statements and manner were very abrupt, accusatory and quite frankly rude. She asked if my friend was my significant other on more than one occasion which quite frankly is none of anyone’s business. She advised me, quite directly, that they offer champagne and chocolate and that’s it. My response was simply this is earlier than I anticipated planning this, we had time and I would call back at some point in the future, while not at work and we could plan something. Yuscenia then advised me my card was declined, and was not kind about it. I stated I was aware of that and had rebooked with Agoda using a different card. I was hardly able to get that information out before she was yelling at me with aggressive verbiage, not allowing me to complete a sentence or explain. While treating me very badly, Yuscenia continued talking over me, not allowing me to barely speak. I was able to get out to cancel my reservation to which she abruptly and aggressively responded I didn’t have a reservation my card was declined, and hung up. About to cry because my card was indeed charged 201.00$ I called back to be hung up on two more times before she finally answered. I asked who I was speaking with and she said “ Ms. Vacek we just spoke and I already told you and spelled my name for you” I asked to speak with her manager which I barely got out, when I was again, being yelled at that her manager was busy, so was she, and she didn’t have time for this conversation she already told me my card was declined. I asked what her managers name was and she very rudely spelled out Jennifer. I had to ask several times about the last name for which she responded she already told me and the number was the same number I called. It sounded like McCalister. At this point I was so upset and at work. I’m An RN. I’m busy at work and really wasn’t expecting to have this experience. I called my friend and said I’m not staying with these people who just treated me so bad!!! I called Agoda and they explained the funds had already been transferred to the merchant directly; they would email me and we would cancel and contest payment. This has all occurred today. We will see if they do what’s right and refund my money. I will never support this business. During a global pandemic where all small businesses need support ( one of the reasons we wanted to stay there and NOT a corporate hotel chain) I am astounded at how I was treated. It felt like a spit in the face from someone who wanted to support a small business. Heed to the warnings you have read previously as I should have. My friend called and was able to talk to Jennifer. I will let her share her story on her own. What I will say is Jennifer stated she would refund all of my money except a 15$ cancellation fee, which is fine, and it may take a few days. I will update this review to advise others if this vendor does what they say they will do. Happy travels.
Read more
Date of stay: September 2020Trip type: Traveled with friends
1 Helpful vote
Helpful
Share
Karen B wrote a review Aug 2020
Cranston, Rhode Island30 contributions24 helpful votes
I booked the room for two nights, I was unable to get any hot water to take a shower either night, we reported it early the next morning never heard from anyone no text message no phone call. I believe that the coronavirus has become an excuse for everything for any kind of service, they did say they couldn’t get into our room because of that. Totally disappointed unprofessional customer service, they actually argued with us over the situation. Will not be returning to that Inn and will pass the word along. Shame on them.
Read more
Date of stay: August 2020Trip type: Traveled with friends
3 Helpful votes
Helpful
Share
Jeanne J wrote a review Aug 2020
5 contributions4 helpful votes
I had reservations for the end of October. Being in the military, and having to respond to the Covid crisis, I didn’t know what was to come- so I decided that I would have to cancel -(in case obligations came up to assist with Covid again ect..). They are taking $350 out of my payment- even though I canceled three months ahead of time. This is a particularly cruel thing to do to an average person-no matter the fine print.
Read more
Date of stay: August 2020
Helpful
Share
KLois27 wrote a review Jul 2020
Kingston, Canada3 contributions3 helpful votes
Our toilet broke at midnight. The maintenance guy was sent in and tried to fix it while we were in bed. They moved us to another room, which was in another building of the hotel, so we had to go outside and move our car and all our stuff. We were also moved again the next night because the hotel was full. The receptionist apologized for all this and said I would be refunded for the first night (the day receptionist said the same thing the next day). All this was unfortunate but would have been fine if the owner/manager would apologize and provide the partial refund and we go our separate ways. However the owner phoned me and blamed me for their toilet breaking, instead of apologizing and taking responsibility, and was extremely rude, aggressive and unprofessional. She did not honour the refund that I was promised, rather gave a partial refund of 20%, while still saying what happened was our fault. She said she'd only process the partial refund if I didn't leave a review online. Well here's my review. Oh and, the hotel is very nice, but not worth it knowing the way you might be treated by the owner/manager.
Read more
Date of stay: August 2019Trip type: Traveled as a couple
1 Helpful vote
Helpful
Share
sharon J wrote a review Jun 2020
Maidstone, United Kingdom55 contributions22 helpful votes
Was disappointed as booked Salam inn but was in Curwen house round the corner. It was a lovely old house but felt like we were the only ones staying there. Heard noises but didn’t see anyone!! Was perfect for the surroundings. We changed rooms as 1st one smelt of stale smoke and was very small, we were upgraded and had a bigger room with lovely open fire and four poster bed. My only bad comment was breakfast in the main inn and as the weather was not good we didn’t bother.
Read more
Date of stay: November 2019
Value
Service
Sleep Quality
Room Tip: Very good location
See more room tips
Helpful
Share
Previous
PRICE RANGE
$139 - $306 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMassachusettsSalem
NUMBER OF ROOMS
40
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about The Salem Inn
Which popular attractions are close to The Salem Inn?
Nearby attractions include Hex: Old World Witchery (0.1 miles), Omen: Psychic Parlor and Witchcraft Emporium (0.3 miles), and Phillips House (0.2 miles).
What are some of the property amenities at The Salem Inn?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
Which room amenities are available at The Salem Inn?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at The Salem Inn?
Guests can enjoy free breakfast during their stay.
Is parking available at The Salem Inn?
Yes, free parking and street parking are available to guests.
What are some restaurants close to The Salem Inn?
Conveniently located restaurants include Turners Seafood, Red's Sandwich Shop, and A&J King Artisan Bakers.
Is The Salem Inn located near the city center?
Yes, it is 0.2 miles away from the center of Salem.
Are pets allowed at The Salem Inn?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to The Salem Inn?
Many travelers enjoy visiting Phillips House (0.2 miles), The House of the Seven Gables (0.7 miles), and Old Burial Hill (2.8 miles).