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Westin La Paloma Resort and Spa

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#16 of 128 Hotels in Tucson
Certificate of Excellence
GreenLeadersBronze level
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Westin La Paloma Resort and Spa
Westin La Paloma Resort and Spa
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2,655 Reviews from our TripAdvisor Community

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Showing 2,628: English reviews
Reviewed 3 days ago NEW

This was an amazing place to say with a very relaxing atmosphere! They have so many activities and even a lap pool! Great service and close to the airport. You will NOT want to leave! Will go back again!

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Helpful?
Thank BaldSerb
Austin, Texas
Reviewed 5 days ago NEW

On check in I was told that I would be upgraded because of my platinum status. To an especially nice room with a view of the golf course. Which needs to be cleaned but that she would expedite that being done. I told her that was nice of her but I did need to leave in an hour or so...

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Helpful?
Thank 652arnold
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for sharing your experience with us and I want to apologize for the multiple problems you encountered. The details you have shared are appreciated as we are constantly training our teams. The arrival experience is very important to us and our staff did not execute yours well at all. I have shared this with our Rooms and Food...

Reviewed 5 days ago NEWvia mobile

The hotel is absolutely beautiful The people that work at the resort are super friendly and accommodating I decided to have a spa day the last day of my business trip The entire package was rushed It was not relaxing at all. The massage Was OK except for it was abruptly ended And gave no time to wake up and...

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Helpful?
1Thank Wendy K
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for sharing your feedback about the Resort and Spa. I am thrilled that your experience with the Resort staff was outstanding. I am very disappointed that the Spa staff and services did not perform in the same way. I am sharing this feedback with the leadership team of the Red Door and apologize for the disappointment. Stay Well.

Lancaster, PA
Reviewed 6 days ago NEW

Pool areas is one of the best in Tucson, love the slide and pool bar! Was there for the gem show, a little far from the shows but worth the drive. Nice restaurant but breakfast was cold and service was poor.

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Helpful?
Thank freespiritbb
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for staying with us during the gem show. We appreciate the opportunity you gave us and the feedback about the breakfast service and quality of food. Stay Well.

Carlsbad, California
Reviewed 6 days ago NEWvia mobile

You don't get what you pay for. The suite I was in wasn't adequately prepared for guests even though I checked in late that night due to a delayed flight. Several power outlets were not working. Cabinet doors were falling off and barely hanging on. Room service food was absolutely horrible with the exception of their breakfast omelette. Trying to...

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Helpful?
Thank Sandra G
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for taking the time to share your experience with us. I apologize that your stay, quality of the room and the service was poor overall. I am sharing the billing concerns with our Accounting team immediately in order to rectify any outstanding holds on your card.

Washington
Reviewed 6 days ago NEW

Stayed here for 3 nights. Older but well maintained hotel, beautiful grounds, pleasant surroundings, efficient staff - for the most part. Not inexpensive in itself and then we find there was a resort fee of $25 per day. It was certainly written in small print which we neglected to read but it was not mentioned at check-in. We had no...

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Helpful?
Thank EMA47
Bangkok, Thailand
Reviewed 6 days ago NEW

This is a beautiful location. The infrastructure may be in need of a bit of attention, but it could be fantastic as it is. Sadly, attention to detail is totally absent. Our laundry was not picked up, we had one robe for one day in the room and none the rest of our 11 day stay. Very bizarre. Bathroom was...

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Helpful?
Thank Wayne N
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for taking the time to review your stay. I do apologize that your experience with us did not meet your, or our, high standards of customer service and attention to detail. I want to assure you that your experience and comments have been shared with our leadership team and will be addressed accordingly. As for your experience in...

Tucson, Arizona
Reviewed 1 week ago via mobile

Our group of 8 adults stayed in this beautiful property for the third year running, but it's just not good enough. The bar service is really very slow and at times haphazard. We didn't try Azul restaurant for dinner after a bad experience last year. But Contigo, the independent restaurant on site was great, and they have a fun happy...

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Helpful?
Thank caroline K
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for sharing your experience and where the Resort needs to improve. We will be sharing your insight with our food and beverage team and leadership. The inconsistencies with housekeeping and the amenities will also be addressed immediately. Thank you and Stay Well.

Eugene, OR
Reviewed 1 week ago

I stayed here two nights using SPG points because it was close to family during a sad time. I made no use of the "resort" facilities as such. I was just seeking a quiet, comfortable place to sleep. The front desk cheerfully accommodated my request for a quiet location, away from road noise. The room was comfortable and well-equipped. The...

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Helpful?
Thank FishingPastor
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for the feedback about our Front Desk accommodating your requests. The "odd gripes" do add up to an overall less than exceptional stay. We appreciate the detail on what you experienced and will share this with the maintenance and housekeeping staff to improve on. Thank you for your loyalty and Stay Well.

Carmel, Indiana
Reviewed 1 week ago

The hotel is nice but needs a makeover as it is pretty dated. I arrived at 8pm and there was one person working at the front desk and three people in line. It took awhile to get checked in and the rooms are a good walk from the front desk. Bellman was nice enough to give me a ride on...

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Helpful?
Thank Matt B
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for your honest feedback and comments regarding your stay. I will be sharing your concerns and experiences with our leadership so they may be addressed accordingly. I do apologize that you did not receive our signature Westin service during both your time with our restaurant and check- in service. I do hope that you will consider giving us...

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Experience the newest level of luxury in the Southwest at Tucson's iconic Westin La Paloma Resort and Spa. This AAA Four-Diamond resort, beautifully situated in the lush foothills of the Santa Catalina Mountains, has undergone a $305 million resort-wide rejuvenation. The result is a more contemporary, personalized flare to the resort's renowned elegance that exceeds expectations and fulfills every guests needs. Each of the 487 spacious guest rooms (including 25 expansive suites) have been meticulously reappointed, with attention to the smallest details, to provide the most relaxing and convenient space to unwind. A perfect getaway for couples, families or corporate retreats, The Westin La Paloma Resort offers world-class amenities including five re-imagined resort swimming pools and the 177a€™ Sidewinder water-slide; 27 holes of Jack Nicklaus Signature golf; the full-service, restorative Elizabeth Arden Red Door Spa; WestinWORKOUT Fitness Center; Kids Club; and 8 exceptional dining options. Just 25 minutes from the Tucson International Airport, The Westin La Paloma Resort is conveniently located near art galleries, shopping, and a wide variety of signature destination attractions and dining. Courtesy transportation is provided for guests via new Mercedes Sprinters to the upscale La Encantada shopping center. ... more   less 

Additional Information about Westin La Paloma Resort and Spa

Address: 3800 East Sunrise Drive, Tucson, AZ 85718-3302
Location: United States > Arizona > Tucson
Price Range: $171 - $439 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin La Paloma Resort and Spa 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Westin La Paloma Hotel Tucson
Westin Tucson
Westin La Paloma Tucson Arizona
Tucson Westin
Hotel Style:
#2 Business Hotel in Tucson
#6 Top resorts Hotel in Tucson
#7 Green Hotel in Tucson
#7 Spa Hotel in Tucson
#9 Luxury Hotel in Tucson
#11 Romantic Hotel in Tucson
#15 Family Hotel in Tucson
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Questions & Answers

Here's what travelers have asked, with answers from Westin La Paloma Resort and Spa staff and other travelers.
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Questions? Get answers from Westin La Paloma Resort and Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“A bldg was close to parking, Starbucks, lobby, and restaurant.”
 of 5 bubbles freespiritbb, 6 days ago | Read review
“Top floors = best view”
 of 5 bubbles 581waynen, 6 days ago | Read review
“I followed other reviews to ask for room away from road noise.”
 of 5 bubbles FishingPastor, 1 week ago | Read review
“Get a room on the top floor of your building for sure as there is quite a bit of noise from people walking outside on the paths at night.”
 of 5 bubbles mattbU2202RF, 1 week ago | Read review
“It better be the TOP floor; but there is no guarantee you'll get it.”
  • The quality of this 5 star resort
 of 5 bubbles 1lornie, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question