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3800 East Sunrise Drive, Tucson, AZ 85718-3302
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 01/28/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin La Paloma Resort & Spa
Updated 01/28/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#42 of 142 hotels in Tucson
Location
4.6
Cleanliness
4.5
Service
4.4
Value
4.2
GreenLeaders Bronze level
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Tennis court
Children Activities (Kid / Family Friendly)
Valet parking
Paid wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Fitness classes
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Swimup bar
Poolside bar
Patio
Waterslide
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Makeup services
Massage
Pedicure
Waxing services
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Interconnected rooms available
Private balcony
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English
Hotel links
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3385Reviews65Q+A100Room tips
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TravelLove886 wrote a review Yesterday
Philadelphia, Pennsylvania166 contributions57 helpful votes
+1
This was the second time I've had the pleasure of staying here. The first time (2019), I was right near the pool which was a fabulous location. This most recent time I was in the San Xavier Suite because the resort was at 98% capacity. Let me tell you.... I've traveled all over the world and this resort is terrific. Everyone I've encountered here has been fabulously helpful - front desk, bar tenders, those in the golf carts who have gotten us to/from rooms. You can't beat the views of sunrise, sunset, and the beauty of the surrounding areas. Parking is free and ample here. The grounds are well manicured and cared for. The pool area is beautiful and expansive, and in mid-September I had it basically all to myself despite the high occupancy. I can't wait to come back. It's really one of my favorite places!
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip: September is great for pool availability
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ReneeOfNY wrote a review Aug 2022
Coxsackie, New York41 contributions38 helpful votes
+1
Hotel's Favorite
Chose this hotel for the pool and we weren’t disappointed. The pools were divided into Adult and Kid sections that were separated by landscaping and stairs/ramp, but still very close to each other. Adult: bath-water temp large pool, hot tub, and cooler mineral pool that had a waterfall you could sit under if you dared. Kid: a shallow pool for the littlest ones, a couple of hot tubs, and (I think) 2 larger pools. Food/drink cabana was in the Kid section. Wonderful experience! Landscaping throughout the property was beautiful. The rooms were also excellent. Good size. We were in room A-225. Building A is the closest one to the lobby with a pool view. Warning: Rooms on the first level (100’s) in Bldg A are basement type, with the walk out balcony being below the sidewalk. So while you do still have the balcony with seating area, you’ll be looking at people’s knees and/or bushes. I’m a Platinum member so they upgraded me to the 2nd level (200’s) for free. We had a nice view of the pool and the walk to the lobby took about 45 seconds. The next closest building was on the other side of the lobby and faced the mountains. Check in was easy and pleasant. Check out person had a bit of an off-putting attitude but it was fine since we were leaving. Food was good. The continental breakfast was amazing: the freshest of fresh fruit, thick slices of sourdough bread, and plain yogurt with more fresh fruit and granola. The young man who met us at our car for valet parking was amazing. I kick myself for not getting his name. He drove us in a golf cart with our luggage to our room and was quick to action when I said I didn’t want to be “in a basement room”. Pleasant, accommodating, quickly contacting the front desk and getting us the better room while we waited just a few minutes in the golf cart. I would definitely stay here again.
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Date of stay: August 2022
Value
Cleanliness
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Room Tip: Bldg A is closest to the lobby bldg—any rooms in the 200’s or 300’s—has the pool views.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Levy, General Manager at The Westin La Paloma Resort & Spa
Responded 4 weeks ago
We are honored by your many compliments for our resort setting, pool oasis, guestrooms, and your overall experience. Thank you for sharing your appreciation for our associates. It was our pleasure to welcome you. Your enthusiasm to return as our guest means the world to us. We look forward to your next stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eckhoffia D wrote a review Sep 2022
24 contributions2 helpful votes
+1
We have offered this feedback to corporate and property general management via email with no reply. Sadly, due to the issues that we experienced we probably won't be visiting again. Its a beautiful property but the staff and issues we experienced don't allow us to highly recommend. (+)At check-in my wife had a helpful and excellent experience with Jaime Ortiz. He took the time to help her get our family and our luggage to the room since I had not arrived yet. He is to be commended for his genuine attention and how truly eager he was to help. (-)My wife enjoyed cocktails from the Azul lounge and unfortunately received very aloof service from the female bartender with dark hair and glasses. I also experienced this same level of dissatisfactory service from this particular bartender on a separate occasion on Saturday. (-) Saturday morning our room was covered by black ants. My wife called the front desk and asked that housekeeping or maintenance please come to the room to address the issue. The issue was not taken care of until a few hours later while we were at the pool. (+) Saturday, we spent our breakfast at Azul and Tommy was our server. He was warm, friendly, and very helpful. He made recommendations for entrée selections and interacted with our children in a genuine way. (+) We spent Saturday late morning and early afternoon at the pool and Andrea helped us with our alcohol and food order. She was very sweet and checked on us as she saw us around at the different pools. (+) We booked our 2 children into the Kids Club from 5:50pm-7:50pm on Saturday. Hannah was efficient in the reservation and check in process. Our children detailed that they had fun. (+) We wanted to enjoy some tapas from Contigo while our kids were in the Kids Club but didn’t know how to get there. We went to the front desk and Andrianna actually came around the desk and walked us to the door to ensure we had correct directions. She was the 2nd employee, from Jaime (mentioned earlier) that went above and beyond to help my family. (+) At Contigo our experience was perfection, which we hadn’t experienced at La Paloma up to the point unfortunately. My wife made sure to ask for the manager, Jorge, and share that Erin O and our server Danny V were such great staff members throughout our meal! (-) We returned to our room to see that the ants were still prevalent now having gotten into all of my children’s snacks and a dozen cookies we had delivered to the hotel for our children as a Saturday night surprise. Ants were in my son’s shoes and our carryon bags. It was a mess and my wife had to spend some time on her staycation cleaning our room and hotel furniture, and throwing out so much food! (-) We went to breakfast again at Azul on Sunday morning and Michelle was our server. She forgot to fulfill some of our small requests and our drinks were not refilled in our meal. When she came to bring our bill she open mouthed coughed onto my son and his pancakes. This is appalling! She made no attempt to use a hand or elbow to cover her mouth or turn the other way. As you can imagine, this was shocking to me and my wife and I believe that the looks of disgust on our face showed to her the mistake. She quickly but dismissively said “I am sorry for my cough” and took the bill and walked away. (-) Our daughter’s high chair looked like it was going to fall apart. See Picture. (-) The smaller kid’s pool and the back spa water was green-tinged and cloudy. The kid’s pool had been cloudy since Saturday, and the back spa was cloudy by Sunday. The pictures show the contrast in the cloudy green kid's pool and the main family blue pool. See Pictures. (-) The guest shuttle golf carts use unsafe speeds around the corners and at walkway junctions. As we were walking to the pools with our 2 small children on the designated pathways, 2 carts almost hit us. This was frustrating and stressful as a guest. (+) Enrique, landscaping, is friendly and drove safe.
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Date of stay: September 2022
Rooms
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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peter g wrote a review Sep 2022
14 contributions9 helpful votes
We had just relocated from the excellent Marriott at Desert Ridge, Phoenix and were looking forward to a further weeks R&R at this Marriott hotel. On arrival the reception staff could not find us a room as they were fully booked for there weekend with a number of conventions. After an hour we were found an ambulant room, perversely far away from the hotel and pool. The hotel continued to let us down. We received a printout on check-in saying our room would be fully serviced daily. This did not happen and we were eventually told room service would be by request. Over the 7 nights we were there we had our room serviced twice. We were told to collect our own towels and to put our trash in the trash bins by the elevators. We ended up buying our own coffee and milk for our morning drink and we bought soap for our showering. We were there for a week and intended to get some pool side in. The pool loungers were the worst in the world and had no toppers. It was impossible to spend more than a couple of hours on them before feeling the ache in ones back. Mr Sudan, the man in charge of the pool, was excellent, but one of his reliefs would have benefitted from a spell in care. The hotel is showing signs of lack of care and general cleanliness with bags, old towels and general dirt showing on balustrades, in elevators and around the complex. Conversely the gardens surrounding the hotel were excellent. This hotel is clearly going through some pain and I suspect largely caters for weekenders and conventions. For those who want to stay a little longer this hotel is not for you. Stay away.
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Date of stay: September 2022
Value
Rooms
Service
Room Tip: Ask for block by the pool
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from David Levy, General Manager at The Westin La Paloma Resort & Spa
Responded 5 days ago
First and foremost, we are sorry to hear you were disappointed in your overall experience. We greatly value your feedback as our guest, and your comments have been shared with all team leaders. Meeting and exceeding your expectations is our greatest goal. We sincerely hope that your future travels will include a more superb stay in our resort.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
KTL wrote a review Sep 2022
Coram, New York1 contribution
I've stayed in a fair share of Marriott properties. I'm currently a gold elite member. This is my first negative review of a Marriott Hotel. I was disappointed in my stay at the Westin La Paloma 9/11/22 - 9/15/22. The grounds and pool area are nice. The towels they give out in the pool area are old and dingy though. The rooms are outdated but I had a nice view of the mountains. On my last day I came back to a room with ants all over. They came in from the balcony door gap. There were ants on the floor, bed, and bathroom. At least they were nice enough to move me to a different room. For the inconvenience, I got a down graded room with no ants. Lol. The room was 504. Avoid this room if you could.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Trevor Curran, General Manager at The Westin La Paloma Resort & Spa
Responded 6 days ago
Thank you for taking the time to provide your feedback. We sincerely apologize for missing your expectations for your room and pool area experience. It is our hope that a future stay in our resort would be truly excellent in every way. Please reach out to the property directly for any future stay plans.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John G wrote a review Sep 2022
Houston, Texas40 contributions56 helpful votes
They have a food menu in bar that says a dozen wings and they serve you 8 and when complain the Director of Outlets very rude and never apologized. Yes I did ask if the chef was Mathematically challenged and never got an apology. The valet and Bell Staff was the only positive thing as the rooms are very old and need update I fact the Sofa that converts to a bed did not have a mattress. My nephew had to get cushions from the chairs to try to sleep on!!!
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Date of stay: September 2022
Rooms
Location
Service
Room Tip: Pick a different property!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from David Levy, General Manager at The Westin La Paloma Resort & Spa
Responded 1 week ago
Thank you for taking the time to provide your feedback. We sincerely apologize for missing your expectations for your dining service and guestroom experience. We greatly appreciate your positive mention of our front drive associates. It is our hope that a future stay in our resort would be truly excellent in every way.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FairVacation4Us* wrote a review Sep 2022
2 contributions
Did a quick weekend stay with friends, by far the worst "Westin" I've ever stayed and experienced. I have traveled a great deal for work and personal life, 3-5 trips a year and I have always been a fan of Westin's, but they need to remove their name from this hotel. The worst part was the rooms, after waiting almost 30 minutes in line to get checked in I had to go back to the front desk and get a new room 2 times before I realized they all just smell of sewer, or fecal matter, or old lady house or something I could not quite put my finger on. These were in both bldg E and H. It was hard to sleep in there. We had spider webs and spiders in our 3rd room. The first room gave me bits on both of the legs, I'm sure it had flees. I have two small children so this was not the way to start our first day there. The service was terrible, took over an hour to get our drinks at dinner at Azul and we had a reservation. Breakfast the next day took over an hour as well. Coffee bar closes at 11am and no other way to get coffee to-go on the property. I tried once with the host at Azul and it was a nightmare. He had NO IDEA how to make coffee so why give a host that responsibility? The manager came out and did a worse job, I basically got a large cup of warm milk, and I ordered an ice coffee with vanilla syrup which they first told me they didn't have and then then did. This took about 20 minutes and I left with no coffee. The pool bar looks like it's about to fall over, just overall a very dated property. The Valet pulled my car out and ran over a white cone. I have a 2022 Porsche. She didn't apologize or anything. They started to do room renovation but should absolute close the resort until they are done. It was an insult to be put in those rooms and receive that type of terrible service at what was supposed to be a 4 star hotel. It felt like a bunch of kids running around trying to work a hotel with ZERO management or leadership. Very sad. The only positive experience that came from that stay was the food and service at Contigo Latin Kitchen which is probably run separate from the hotel.
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Date of stay: September 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Levy, General Manager at The Westin La Paloma Resort & Spa
Responded 3 weeks ago
We are very disappointed to read about your recent experience. Thank you for taking the time to share your thoughts so we may review your feedback with our team leaders. Please accept our apologies for missing expectations for your guestroom, dining, service, and overall satisfaction. We sincerely hope to have a chance to welcome you for a more truly enjoyable stay in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christina M-V. wrote a review Aug 2022
1 contribution
The entire resort was relaxing and the Catalina Mountains is the centerpiece of this resort. If you are looking for views, good food, and great services don’t miss your chance staying at La Paloma! Also Contigo is a must don’t forget to reserve your table! The Spa had an extensive list of services and amenities like the sauna that were available before/after our spa appointment. Lastly, Richard was phenomenal. He shuttled us around to La Encantatdo a shopping Mall within 3miles which had a fresh market, shopping stores and many places to eat!
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Levy, General Manager at The Westin La Paloma Resort & Spa
Responded 4 weeks ago
Thank you for taking the time to recommend our resort to other travelers. We are delighted that you enjoyed our beautiful views, spa service, amenities, and a variety of dining experiences. Your compliment for Richard is being celebrated with all associates. It would be our pleasure to welcome you for another memorable stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SD_Family2012 wrote a review Aug 2022
San Diego, California, United States83 contributions27 helpful votes
I'd been wanting to visit this resort for a while, and finally had the chance this week. It's a lovely resort, with beautiful grounds and a nice pool area, with a slide and swim up bar. (The drinks and food were pretty good, too!) The highlight for me was a trip to the spa. I enjoyed one of the best spa treatments/deep tissue massage I've ever had. Melanie was amazing - request her if you can. The rooms are clean and quite spacious - we enjoyed having a small patio, too. There were a few minor things that required a call to the front desk (the TV streaming service wasn't working, the in-room safe wasn't working), but both were rectified within a few hours. And the front desk was always friendly and helpful. Ample self parking (or valet if you prefer). Near a lovely shopping mall with nice restaurants, too.
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Date of stay: August 2022
Location
Cleanliness
Service
Room Tip: It's a large resort. G building is close to lobby/parking - but doesn't have a pool...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Levy, General Manager at The Westin La Paloma Resort & Spa
Responded Aug 18, 2022
We are honored by your lovely review. Thank you for taking the time to share your compliments for your experience in our resort. Your recognition of our associates for friendly service is greatly appreciated. We look forward to your next stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laura T wrote a review Aug 2022
1 contribution
We stayed for a long weekend and had a really great time. The pools are fantastic, great gym, and delicious restaurants. The staff is terrific- Barbara at the front and Saul in room service were stand-outs. So kind, friendly, and really great at what they do. Can’t wait to visit again!
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Levy, General Manager at The Westin La Paloma Resort & Spa
Responded Aug 16, 2022
We are honored by your great feedback about our resort. Thank you for sharing your appreciation for our associates, and your special mentions of Barbara and Saul. It is our pleasure to go above and beyond for you. Your plan to return is the best compliment. We look forward to your next stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$286 - $420 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin la paloma hotel tucson, westin tucson, westin la paloma tucson arizona, tucson westin
LOCATION
United StatesArizonaTucson
NUMBER OF ROOMS
487
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Frequently Asked Questions about The Westin La Paloma Resort & Spa
Which popular attractions are close to The Westin La Paloma Resort & Spa?
Nearby attractions include Madaras Gallery (3.9 miles), DeGrazia Gallery in the Sun Museum (1.5 miles), and The Mini Time Machine Museum of Miniatures (3.7 miles).
What are some of the property amenities at The Westin La Paloma Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Westin La Paloma Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin La Paloma Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin La Paloma Resort & Spa?
Yes, valet parking is available to guests.
What are some restaurants close to The Westin La Paloma Resort & Spa?
Conveniently located restaurants include Frost Gelato, Frost Gelato, and Bobo's Restaurant.
Are there opportunities to exercise at The Westin La Paloma Resort & Spa?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at The Westin La Paloma Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin La Paloma Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin La Paloma Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin La Paloma Resort & Spa?
Many travelers enjoy visiting Saint Philip's in the Hills Episcopal Church (2.5 miles) and Plaza de las Armas (3.8 miles).