The Westin La Paloma Resort & Spa
3800 East Sunrise Drive, Tucson, AZ 85718
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Avg. $249 /night, 1/15 - 1/16
$502
per night
$373
per night
$244
per night
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About
#5 of 14 resorts in Tucson
Location
4.6
Rooms
4.3
Value
4.1
Cleanliness
4.5
Service
4.4
Sleep Quality
4.5
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Nestled in the breathtaking Sonoran Desert of Tucson, Arizona, The Westin La Paloma Resort & Spa offers the perfect blend of adventure and tranquility. Marvel at the stunning views of the Santa Catalina Mountains, explore the rugged beauty of Sabino Canyon, or immerse yourself in local wildlife at nearby museums and Saguaro National Park.
Enjoy amenities such as our six sparkling pools, four soothing hot tubs, pickleball courts, the La Paloma Spa and over 100,000 square feet of versatile meeting space. Savor culinary delights at La Luz Restaurant, sip handcrafted cocktails at Casa 71 Tequila Bar, or enjoy the Sip & Shop experience at La Vista Caffé. Elevate your stay with a private dining experience or play a round at the Topgolf Swing Suite.
After a day of exploration, retreat to your private balcony or patio to soak in the Tucson sunshine, and recharge in the comfort of your Westin Heavenly® Bed. Discover your next adventure with us at The Westin La Paloma Resort & Spa.
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Property amenities
Electric vehicle charging station
Free internet
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Golf course
Tennis court
Children Activities (Kid / Family Friendly)
Valet parking
Wifi
Paid wifi
Fitness / spa locker rooms
Fitness classes
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Swimup bar
Poolside bar
Patio
Waterslide
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Makeup services
Manicure
Massage
Pedicure
Steam room
Waxing services
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Park View
Family Resort
Languages Spoken
English, Spanish
Location
3800 East Sunrise Drive, Tucson, AZ 85718
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 40 out of 100
40
Tucson Intl Airport
14.3 mi•
See all flights
Rental Cars
447 Restaurants
within 5 miles
Reviews
4.0
3,684 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Westin La Paloma Resort & Spa offers a dynamic experience where guests can enjoy both the lively pool scene and tranquil moments amidst jasmine-scented air. While some guests have reservations about the value due to additional fees and dated amenities, others find the pricing fair. Cleanliness generally receives high marks, with the well-kept grounds making a positive impression, though the hotel's location garners mixed reviews for its proximity to downtown.
Room opinions vary, with the spaciousness being a plus but some noting maintenance concerns. The amenities are frequently commended, even with occasional service hiccups, and the staff is often recognized for their professionalism.
Location
Picturesque
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Well-appointed
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Detailed Reviews
I have stayed at this Westin many times for short staycations. Titanium Elite member. Everyone is expecting changes due to Covid but while they are trying to figure that out they are missing other key things. STayed on a Saturday than went back to stay again during the week a week later and had very inconsistent experience. Weekend was a little more put together than completely fell off a week later.
Check in process - glass shields are placed at the counters and employees are wearing masks. Check in process was super easy , was able to check in early and you get 4 pool bracelets per room. No mention of me being a titanium member at all , offer of breakfast voucher or points. Not even a mention of being a member .. Very shocked. Typically you would get a thank you for being a member, we don't have breakfast but you will receive points, etc. Very odd
Rooms - I didn't see that they were more clean than any other time I have stayed in a room. No water, no sanitizing wipes, no plastic cups in the bathroom, no plastic bag for ice. There was a dead bug on the floor as soon as we walked in to the room so it made me question the cleanliness of the room.
Fridge same as the week before didn't work (different room) .
Pool- all the employees wore masks and the service by the pool was great. You can walk up to the side of the pool bar and order drinks and food or someone will come to your chair. We just had chicken tenders and burgers but they were pretty tasty.
Usually you cant bring food and drinks to the pool but people were bringing boxes of pizza hut, coolers, etc. Seemed a lot more relaxed this time than previous years
Complementary bottles of water by the towel stand. It was really great so you don't have to mess with the water dispenser that they usually have.
The slide is awesome and the kids must have gone 100 times on it that day.
We came to the pool next day at 9am and all the side tables were still dirty and covered with spilled drinks. I guess no one cleans the chairs and tables after the pool closes.
The property is beautiful. I cant wait to return when things are more normal. I would expect a little more on the detail cleaning but I know they are running with limited resources.
Check in process - glass shields are placed at the counters and employees are wearing masks. Check in process was super easy , was able to check in early and you get 4 pool bracelets per room. No mention of me being a titanium member at all , offer of breakfast voucher or points. Not even a mention of being a member .. Very shocked. Typically you would get a thank you for being a member, we don't have breakfast but you will receive points, etc. Very odd
Rooms - I didn't see that they were more clean than any other time I have stayed in a room. No water, no sanitizing wipes, no plastic cups in the bathroom, no plastic bag for ice. There was a dead bug on the floor as soon as we walked in to the room so it made me question the cleanliness of the room.
Fridge same as the week before didn't work (different room) .
Pool- all the employees wore masks and the service by the pool was great. You can walk up to the side of the pool bar and order drinks and food or someone will come to your chair. We just had chicken tenders and burgers but they were pretty tasty.
Usually you cant bring food and drinks to the pool but people were bringing boxes of pizza hut, coolers, etc. Seemed a lot more relaxed this time than previous years
Complementary bottles of water by the towel stand. It was really great so you don't have to mess with the water dispenser that they usually have.
The slide is awesome and the kids must have gone 100 times on it that day.
We came to the pool next day at 9am and all the side tables were still dirty and covered with spilled drinks. I guess no one cleans the chairs and tables after the pool closes.
The property is beautiful. I cant wait to return when things are more normal. I would expect a little more on the detail cleaning but I know they are running with limited resources.
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Date of stay: June 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trevor Curran, General Manager at The Westin La Paloma Resort & Spa
Responded Jul 13, 2020
We are grateful you took the time to share your thoughts with us. We sincerely appreciate your frequent stays as well as your Titanium Elite status, and we are sorry it was not recognized upon your arrival. Please accept our apologies for the areas of your recent experience that missed expectations. Thank you for your detailed feedback, as it will give us an opportunity to address each of these issues with every department you have mentioned. We are honored by your desire to return to our beautiful property, and hope your next stay is excellent in every way. Sincerely, Trevor Curran—General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We planned a statecation in Tucson and saw many of the nice resorts were offering unbelievably low rates. This was my preferred resort due to the amenities offered. I was concerned because of the negative reviews that were appearing. I just couldn’t believe it was as bad as described, after all, it is a Westin. This brand has a great reputation. On arrival, we were met by a bellman who offered to help with our luggage and drive us in an electric cart to our room. Check in with Mariam was efficient and friendly. Valet parking was not available during COVID but a parking structure was close and lightly used. The room we booked was the lowest priced and the one they gave us might have been the least desirable in the resort, but it was very nice. It was on the lower level of Building D which was close to the pool and lobby. Although it did have a balcony, it did not have a view since it looked onto the backside of the cold spa waterfall. The room was clean and modern. At check in we were told that housekeeping was not provided but we could ask for new towels and supplies as needed. Some paperwork we were given said that housekeeping would be provided after four nights. Since we were there for six nights, we were confused and had to go to the front desk during our stay for clarification. We were told that supplies were being provided on demand only. We did not dine at the resort other than the only weekday breakfast option which was a Starbucks-like counter with coffee, pastries, cereals. It was inexpensive and quick. We did drink, often, at the adult pool. Lounge chairs were plentiful during the week but filled up during the busy weekend. We were still able to secure the four chairs we needed together. The pools were great and even made a trip down the waterslide. The poolside service was friendly and frequent for our drinks. The only complaint there was the pool service ended around 5:30pm and would have stayed out a bit later if this was not the case. I hope if you read this that you understand this resort continues to be a great place to stay under COVID and the Westin reputation is intact.
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Date of stay: September 2020
Value
Location
Service
Room Tip: Building D a good location
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trevor Curran, General Manager at The Westin La Paloma Resort & Spa
Responded Oct 1, 2020
Thank you for your heartwarming comments about your recent experience in our beautiful resort. Your encouraging feedback will be celebrated with our entire team. It is our greatest desire to exceed your expectations, and we are honored by your generous praise. We look forward to the privilege of greeting you for another memorable staycation in our lovely setting. Sincerely, Trevor Curran—General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
We stayed at the Westin La Paloma Resort for one night as we made a quick trip down to Tucson. I have stayed at this property 10+ years ago.
The property is very large and the rooms are spread out. It can be quite a walk to get from your room to the main lobby area. They do have golf cart shuttles to take you to and from your room which is especially helpful when you are checking in or out with your luggage.
The rooms are spacious and most offer views of the golf course or pools. The furnishings are in good condition and the bathroom in our king room was very spacious with a separate tub and shower.
We spent the morning at the pool which there are several of. We found the staff to be attentive and helpful.
If you are looking for a relaxing resort, this may be the place for you.
The property is very large and the rooms are spread out. It can be quite a walk to get from your room to the main lobby area. They do have golf cart shuttles to take you to and from your room which is especially helpful when you are checking in or out with your luggage.
The rooms are spacious and most offer views of the golf course or pools. The furnishings are in good condition and the bathroom in our king room was very spacious with a separate tub and shower.
We spent the morning at the pool which there are several of. We found the staff to be attentive and helpful.
If you are looking for a relaxing resort, this may be the place for you.
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Date of stay: October 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trevor Curran, General Manager at The Westin La Paloma Resort & Spa
Responded Dec 24, 2020
It is always an honor when our guests choose to return, and we are delighted that you enjoyed your recent stay. We will share your kind recognition for attentive service with our associates. Thank you for sharing your review and comments. We look forward to our next opportunity to welcome you. Sincerely, Trevor Curran—General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Let's begin with the positives. The staff was friendly and... Sadly that's about it. This is a tired, rundown and poorly maintained hotel. It's apparent from the cracked sidewalks, multiple pathway lights burnt out, trash left in stairways, etc, that Westin is squeezing every dollar it can out of the place and not putting a penny into its up keep.
We stayed over Valentine's weekend paying a premium for a room that was anything but quality. Rips in the carpet, peeling wall paper, holes in the sheets and no toiletries beyond basic tissue paper and single ply toilet paper. Staff also seems to be spread thin as any request for help took significant time for a response. Even the most basic of services, cleaning our room, couldn't be done properly and timely. Management justified not having our room cleaned until after 4 p.m. as their "policy" that allows them to clean a room up to 6:30 p.m. That detail, of course, was not shared with us when we booked the room nor when we checked in.
Save your money and avoid the frustration. You can do much better than this Westin in Tucson.
We stayed over Valentine's weekend paying a premium for a room that was anything but quality. Rips in the carpet, peeling wall paper, holes in the sheets and no toiletries beyond basic tissue paper and single ply toilet paper. Staff also seems to be spread thin as any request for help took significant time for a response. Even the most basic of services, cleaning our room, couldn't be done properly and timely. Management justified not having our room cleaned until after 4 p.m. as their "policy" that allows them to clean a room up to 6:30 p.m. That detail, of course, was not shared with us when we booked the room nor when we checked in.
Save your money and avoid the frustration. You can do much better than this Westin in Tucson.
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Date of stay: February 2020
Rooms
Cleanliness
Room Tip: Don't pay extra for a room with a view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trevor C, General Manager at The Westin La Paloma Resort & Spa
Responded Feb 20, 2020
Thank you for sharing your review and detailed comments. First and foremost, we are very sorry to hear you were not entirely pleased with your experience as our guest. We apologize for missing an opportunity to exceed your overall expectations, especially for the timing of servicing your room. Your positive mention of our friendly associates is greatly appreciated. We sincerely regret your disappointment in your recent visit, and hope we might have a chance to welcome you for a more enjoyable stay in the future. Sincerely, Trevor Curran—General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had just relocated from the excellent Marriott at Desert Ridge, Phoenix and were looking forward to a further weeks R&R at this Marriott hotel. On arrival the reception staff could not find us a room as they were fully booked for there weekend with a number of conventions. After an hour we were found an ambulant room, perversely far away from the hotel and pool. The hotel continued to let us down. We received a printout on check-in saying our room would be fully serviced daily. This did not happen and we were eventually told room service would be by request. Over the 7 nights we were there we had our room serviced twice. We were told to collect our own towels and to put our trash in the trash bins by the elevators. We ended up buying our own coffee and milk for our morning drink and we bought soap for our showering. We were there for a week and intended to get some pool side in. The pool loungers were the worst in the world and had no toppers. It was impossible to spend more than a couple of hours on them before feeling the ache in ones back. Mr Sudan, the man in charge of the pool, was excellent, but one of his reliefs would have benefitted from a spell in care. The hotel is showing signs of lack of care and general cleanliness with bags, old towels and general dirt showing on balustrades, in elevators and around the complex. Conversely the gardens surrounding the hotel were excellent. This hotel is clearly going through some pain and I suspect largely caters for weekenders and conventions. For those who want to stay a little longer this hotel is not for you. Stay away.
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Date of stay: September 2022
Value
Rooms
Service
Room Tip: Ask for block by the pool
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Levy, General Manager at The Westin La Paloma Resort & Spa
Responded Sep 27, 2022
First and foremost, we are sorry to hear you were disappointed in your overall experience. We greatly value your feedback as our guest, and your comments have been shared with all team leaders. Meeting and exceeding your expectations is our greatest goal. We sincerely hope that your future travels will include a more superb stay in our resort.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Having grown up in Tucson this was always known as the Premier resort. I have stayed here several times and never had much of an issue, and the service is always been excellent. However it seems like with the times that things have changed a bit. We had planned to come down for the July 4 weekend and spend it close to my mom who likes to see her grandkids. We brought our two year old daughter. Having visited here and stayed here many times having her come up and visit has not been an issue before. Today things are a lot different. Upon arrival they were issuing wristbands and I had asked for one for my mother when she arrived because she would be visiting a registered guest. We were told they were no guests allowed this weekend. My previous stays we have never experienced a zero guest policy so we were not expecting this.
Since my mother lives 20 miles away we started to realize staying at this property was going to be a real problem. She was not planning to use the pool, but be able to watch my two year old while the rest of us were in the pool. But the staff was making it real clear they were not going to accommodate any guests this weekend. My only comment to this is that if you’re going to change what is the publish gas policy from before then I need to be very clear with people make reservations. Had I known when I made the reservation that I would not be able to have a guest stop by the hotel and visit with us as I had in the past, I never would have booked the state. Additionally when I made the reservation there was no information in the confirmation that I received that was also a change in the policy.Lastly a hotel staff member emailed me a couple of days prior welcoming me to the hotel. There was no information in that email either that this was going to be a policy being instituted during our stay. There were many opportunities to let guests know and then let us be able to make a decision.
we sat outside for a while debating what we should do after we checked in and while we were sitting there the entire resort got rained on. Not the hotels fault but when I mentioned that this was going to be our only day to have use the facilities and did not want to pay the resort fee because now the resort facilities were closed and the grounds were evacuated due to the rain, it didn’t make sense that we should be charged a resort fee. That also didn’t seem to be something the staff wanted to do either. In the end having never actually gone into the room, we checked out and left. This weekend was supposed to be relaxing. It ended up being a lot of running around with cancellations and having to make last-minute changes to plans that we could’ve accommodated before we even drove down to Tucson. they’re only suggested option for us to be able to have my mother visit was to have us pay an additional $200 to move into a suite room because a suite would allow for multiple guests. I didn’t feel it was worthwhile to spend $200 so my mother can visit her granddaughter. We ended up leaving
I wish I had better things to say about my experience, but it was clear the staff was OK with people leaving And holding to their guns on their policies, policies that weren’t in place in our stays before and were not communicated.
Will not stay here again. Not upset, I just Think the hotel needs to improve its communications. This whole situation could have been averted by just letting us know.
Since my mother lives 20 miles away we started to realize staying at this property was going to be a real problem. She was not planning to use the pool, but be able to watch my two year old while the rest of us were in the pool. But the staff was making it real clear they were not going to accommodate any guests this weekend. My only comment to this is that if you’re going to change what is the publish gas policy from before then I need to be very clear with people make reservations. Had I known when I made the reservation that I would not be able to have a guest stop by the hotel and visit with us as I had in the past, I never would have booked the state. Additionally when I made the reservation there was no information in the confirmation that I received that was also a change in the policy.Lastly a hotel staff member emailed me a couple of days prior welcoming me to the hotel. There was no information in that email either that this was going to be a policy being instituted during our stay. There were many opportunities to let guests know and then let us be able to make a decision.
we sat outside for a while debating what we should do after we checked in and while we were sitting there the entire resort got rained on. Not the hotels fault but when I mentioned that this was going to be our only day to have use the facilities and did not want to pay the resort fee because now the resort facilities were closed and the grounds were evacuated due to the rain, it didn’t make sense that we should be charged a resort fee. That also didn’t seem to be something the staff wanted to do either. In the end having never actually gone into the room, we checked out and left. This weekend was supposed to be relaxing. It ended up being a lot of running around with cancellations and having to make last-minute changes to plans that we could’ve accommodated before we even drove down to Tucson. they’re only suggested option for us to be able to have my mother visit was to have us pay an additional $200 to move into a suite room because a suite would allow for multiple guests. I didn’t feel it was worthwhile to spend $200 so my mother can visit her granddaughter. We ended up leaving
I wish I had better things to say about my experience, but it was clear the staff was OK with people leaving And holding to their guns on their policies, policies that weren’t in place in our stays before and were not communicated.
Will not stay here again. Not upset, I just Think the hotel needs to improve its communications. This whole situation could have been averted by just letting us know.
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Date of stay: July 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trevor Curran, General Manager at The Westin La Paloma Resort & Spa
Responded Jul 5, 2021
Thank you for taking the time to share your experience so we may review your feedback with associates. We sincerely apologize for missing expectations for your family in our pool oasis and regret the negative impact it had on your overall satisfaction. We hope to have a chance to welcome you for a more enjoyable stay in the future. Sincerely, Trevor Curran—General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed 2 weekday nights after Labor Day for business trip, so hotel was not as busy, but still had quite a lot of children esp at the pool area during the day. Room was comfortable; AC worked well even in AZ heat. Enjoyed walking around the resort and learning about the indigenous plants and animals (which had information posting along the walkway). Pools were nice; there are pools for children and adults and a water slide. Workout gym has limited hours and tight regulations due to Covid (wear mask, no water dispenser, closed 15 minutes for cleaning 4-5 times/day); there are exercise class in the morning.
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Date of stay: September 2020Trip type: Traveled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trevor Curran, General Manager at The Westin La Paloma Resort & Spa
Responded Sep 14, 2020
We truly appreciate your wonderful review. Thank you for taking time to mention the amenities of our lovely resort, and your impression of your experience as our guest. It would be our privilege to have an opportunity to welcome you again. Sincerely, Trevor Curran—General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sorry for bad rating. Was disappointed in room service being limited to only making the bed and slight touch up in bathroom plus garbage removal.
Recommend the hotel add microwave in rooms and also try to remove insects (ants).
They were all over our desk and in the floor. We will have to be careful not to bring them home with us.
Nice view and beautiful layout, just some extra care needed.
I am sure it will comeback to normal after the COVID is finished.
Recommend the hotel add microwave in rooms and also try to remove insects (ants).
They were all over our desk and in the floor. We will have to be careful not to bring them home with us.
Nice view and beautiful layout, just some extra care needed.
I am sure it will comeback to normal after the COVID is finished.
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Date of stay: October 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trevor Curran, General Manager at The Westin La Paloma Resort & Spa
Responded Nov 2, 2020
We are very sorry to hear your recent visit to our resort fell short of expectations. Thank you for taking the time to share your feedback, so we may address your comments. Microwaves are available upon request, and we regret missing an opportunity to add this convenience to your guest room experience. We sincerely hope a future stay will be excellent in every way. Sincerely, Trevor Curran—General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel seems very understaffed and unable to provide "4 Star Hotel" service. The employees who do work there are friendly and helpful. One of the pools has a large slide; however, the pool with the slide is broken. So many families were disappointed. The website said it was to be fixed by 4/19; we left on 5/1 and it was not even close to being repaired. Pina Coladas at the pool bar were $17 which had an automatic tip included in that price. I had a tiny Margarita on the rocks for $16 at the hotel lobby area bar. I used a straw and drank it in 5 sips. We ordered 3 entrees. One came right away, the person ate it. 45 minutes later the other 2 never arrived, so we asked that they instead box them up as it was about 9pm. When we got to our room to eat them, I had ordered a chicken sandwich and instead was given a double cheeseburger. After our 2nd night, they never cleaned our room. We called them at 3:30 and they came and dumped the trash and brought fresh towels. This could be a very nice hotel if the service was 4 Star service.
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Date of stay: April 2023
Value
Location
Service
Room Tip: Some rooms on the "first floor" have views that seem like you are slightly underground. Rooms on...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Levy, Owner at The Westin La Paloma Resort & Spa
Responded May 4, 2023
We sincerely appreciate you taking the time to share your thoughts. Our waterslide in our pool area is definitely a favorite amenity among our guests, and we are very sorry it was not available for you and others to enjoy during your recent stay. Please accept our apologies for missing expectations for prompt and attentive service in your dining and guestroom experience. We greatly value your feedback, and thank you for kind mention of our friendly associates. It is our sincere hope to have an opportunity to welcome you for a more excellent overall stay in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff was not trained in customer service. No towels at the pool. Difficult to order a drink at the pool. After requesting more coffee and towels for the room, I'm back in Chicago still waiting. A wrist band is required to enter the pool area. I recieved four wrist bands for my room. However, families of six to eight people arrive in the parking lot dressed in their swim wear and enter the pool. They have wrist bands they said they recieved from their"friend". No worries, they were nice families and I enjoyed meeting them. Why am I paying for a room and a wrist band?
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Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trevor Curran, General Manager at The Westin La Paloma Resort & Spa
Responded Aug 19, 2020
Thank you for giving us the privilege of welcoming you to our resort. We are sorry to hear about your overall disappointment in your stay, and appreciate you taking the time to share your review. Our wristband policy is intended to ensure our pool oasis is enjoyed by our guests, and we sincerely regret any negative impact on your experience for service issues or other guest activity. If you are ever in Tucson in the future, we hope to have an opportunity to greet you for a more memorable stay. Sincerely, Trevor Curran—General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When I was there in March, there was no one monitoring the pool area. I don't believe you would have any issues with bringing a guest with you. When you check, just tell the reservation clerk that you have 2 or 3 people in your party. That way your guest would considered a guest by the hotel's standard. Hope this helps. Enjoy your stay.
We took our own metal water bottles and didn’t have any issues using them at the pool.
We were there mid-August of 2022 and the room we were in was nice. Nothing appeared old or worn out. Was clean too.
When I was there the hotel was still in heavy covid mode so there was no shuttle that I saw. Not sure about now but if it is an airport shuttle, I would doubt it as the hotel is a solid 30 -35 minutes from the airport.
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"The surrounding area is really beautiful. Lots of good food bring good walking shoes."Read full review
"This property feel luxurious in the lobby and exterior areas but once you enter the rooms, total disappointment. "Read full review
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PRICE RANGE
$266 - $369 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin la paloma hotel tucson, westin tucson, westin la paloma tucson arizona, tucson westin
LOCATION
United StatesArizonaTucson
NUMBER OF ROOMS
486
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingTHE WESTIN LA PALOMA RESORT & SPA - Updated 2025
Frequently Asked Questions about The Westin La Paloma Resort & Spa
Which popular attractions are close to The Westin La Paloma Resort & Spa?
Nearby attractions include Madaras Gallery (3.8 miles), Tucson E-Bike Adventures (2.5 miles), and DeGrazia Gallery in the Sun Museum (1.5 miles).
What are some of the property amenities at The Westin La Paloma Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Westin La Paloma Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin La Paloma Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin La Paloma Resort & Spa?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Westin La Paloma Resort & Spa?
Conveniently located restaurants include Frost Gelato, Frost Gelato, and Vivace Restaurant.
Are there opportunities to exercise at The Westin La Paloma Resort & Spa?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at The Westin La Paloma Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin La Paloma Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin La Paloma Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin La Paloma Resort & Spa?
The staff speaks multiple languages, including English and Spanish.