Everything was first-rate. Great service. Excellent food. Fantastic view from the balcony of our room. Had a three day stay to celebrate my wife's birthday. The overall experience was 5-star all the way. We were both extremely happy with our stay.Already thinking about a return trip next year.
Exceptional Tucson resort. Like all Loews properties, well run with great style and amenities. Tucked up against the Catalina mountain range overlooking the downtown Tucson skyline. Friendly and accommodating staff. Our "go to" Tucson resort choice. Try it!
We had the pleasure of staying once again at Loews Ventana Canyon Resort. It's our favorite staycation location for special occasions. This time was to celebrate our 53rd wedding anniversary. I had stayed a few weeks before on a "girls trip" and spoke to the front desk to request a room with a specific view for the anniversary trip. We received an outstanding room in 4205. We overlooked the flowing stream and koi pool and Catalina Mountains to the north. Anaya at the front desk and Peter, the bellman, were outstanding and their warm, welcoming personalities made the stay extra special. Thank you to them both.
We spent 3 days at Loews Ventana Canyon Resort and wish we could have stayed longer. The hotel and conference facility staff were all friendly and helpful. The food was excellent and our accommodations were clean, comfortable and beautiful. The landscape around the resort was absolutely beautiful and the grounds were immaculate. The pool was beautiful and enjoyable.
I have stayed at the Loews Ventana Canyon over 6 times since 2004. It was always one of my favorite resorts. Unfortunately, it is not what it used to be. -They promote the Telescope show on their webpage, but now only offer it on 1 or 2 days a week. -Yesterday there were no chairs available at the pool. -Today it is sunny. But they won't open the pool. Because they are expecting rain. That is a lie. -Food for our BBQ was not grilled at the event, but served like convention style. - Our entire floor smells like a backed up sewer. - TV didn't work - refridgerator didn't work. -Animal feces all over our balcony. I could live with everything if they would just open the pool. Nobody cares here.
For staff, food and accommodations this hotel is my favorite. They just recently renovated the main Canyon Cafe and it is beautiful. The location is gorgeous. There is even a short hike to a waterfall to get some exercise after their unbelievable Sunday Brunch.
This is an incredibly beautiful hotel. Wonderful view of the mountain, great natural landscaping, lovely decor and very well maintained. The staff however is terrible. They were unhelpful, on several occasions gave us incorrect information (for example, they gave very poor instructions about trails and walking paths; the signage is poor and we actually got lost and overheated). There was a wedding going on; the guests were loud and rude and partied loudly. Our room view was awful- we were right above the restaurant and our view was a roof with vents. We could smell the food cooking. The wedding reception was right outside our room, with a DJ, and the party lasted till midnight- I had to get up at 3:30 am for my flight and ended up sleep deprived. They were also very unhelpful at checkout (we wanted to split the charges 50/50 and this was somehow difficult; I had to call from the airport to deal with this). Sad that it had to be this way as the hotel/property is just amazing. …
Business being what it is I needed a room at 10AM for two nights. Having no reservation I walked up to the front desk and Holly let me know they did have rooms but she couldn't check me in -- I'd have to go online and set up a res. Weird. Ok. I did that. Back at the front desk, Holly located the res, but had no room. You'll recall I asked if they had rooms available. If not, I would find a hotel that did. Holly called Heather over to help her. Heather wanted to make sure I knew she was "waiving the penalty for early checkin." I let her enjoy her thrill of being rude to customers because if they weren't doing early checkin -- as I'd asked of Holly --- I'd have gone down the road to La Paloma or the El Conquistador or wherever else. This "conversion" of two empty room night into $1000 was hers to lose, and she was quite about there. Loews -1. The room was fine. King bed. The view I'd been offered to pay $330/night for ($275+$30 resort fee + $15 self-parking fee) Was the furthest room in the resort, and had an unfiltered view of the ... parking lot. Loews -2. I ordered room service. It took three calls because they didn't answer, and eventually the front desk (Heather again) "explained" to me they were busy with real customers. Loews -3. Got my call back from room service and George was attentive, professional, polite, perfect. He said 20 minutes but 10 minutes later I had my food and all was good. Thank you, George. Later that evening I went to Bill's Bar and got a burger and some chips and salsa. It's supposed to be "sit down and be served" but my server Theo thought that meant "sit down and be ignored for over five minutes until Antonio the cook happened to notice me and told him." Lowes -4. The food was great and I went back to my room where I had a lovely night's sleep. I'm sure the view of the parking lot contributed well. Exiting my room in the AM, Roger with a golf cart did me a solid and gave me a huge lift from the room they put me in (all the way at the west side of the property) to the parking lot I was in (all the way to the east side of the property). Day 2, I thought "hey, I might stay a bit longer." Call 1 - central reservations. Call 2 - front desk - transferred me to central reservations. Call 3 - front desk called back and I said I'd like to stay another night but not at the weekend rate. Young lady (didn't catch name) offered $250. That's $250 + $30 resort fee + $ 15 self parking.. in other words, same rate. Loews - 5. People that should continue to be employed, promoted, nurtured, respects, and appreciated: Holly at the front desk. George in room service. Roger who gave me that golf-cart ride. People who should be removed immediately from this and any Loews property: Heather for thinking she's doing me a favor by being rude about not charging me for checking in and providing revenue to the property. Front desk people for not handling a call and just "punting" to central res. Hotel General Manager Antonio, who's been here 5 years and needs to focus on clients but instead hides in his cubbyhole. I have a place in my heart for this property. I had my 2000 millenium party here December 31st, 1999 in one of the two pres. suites. (Linda Rondstadt had the other.) I've stayed here twice in the last few months. My disappointment is real. Incompetence and whining are not a part of hospitality. Best wishes to the next GM and his staff. Keep Holly, George, and Roger. Get rid of Heather, possibly Stephanie (evening front desk), and GM Antonio. I hear he goes by Tony now.…
The local staff at Lowes Ventana is absolutely fantastic! But the central operator system is a huge negative. We called guest services numerous times for bell service, valet parking retrieval, housekeeping requests and Never did the team receive these requests from the operator. The hotel is in Tucson and the operator is a call center that has been centralized in Memphis (I believe)
Loews motto is "Welcoming you like Family" and this particular resort takes this to heart! Every single staff person truly wants you to have a relaxing visit at their beautiful resort and their excellent service certainly reflects their pride in sharing their hotel. Bellhops, front desk, any food or bar service, housekeeping all offer cheery greetings and willingness to make your visit the best they can. We were all out of state visitors and we thoroughly enjoyed this visit to Tucson. All food at the resort was absolutely delicious and we were impressed with all dining areas Valet offered our littles fish food and shared their "favorite" spot enjoyed to feed the koi and turtles. That was an unexpected delight to the children, but especially appreciated by their parents and grandparents. The kids loved the balloons too. The cribs are very nice and each crib includes a Hello Bello welcome sampler with samples of baby shampoo, wash, wipes, etc. Its these little touches that leaves a lasting impression. If you are traveling as a family with children I would definitely recommend the Canyon suites with living area and small kitchenette Your bedroom can have a king or 2 queens, but the real extra is the large Murphy bed in the living area. Two children can have an" adventure sleepover" on that bed.…