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JW Marriott Tucson Starr Pass Resort & Spa

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3800 W Starr Pass Blvd, Tucson, AZ 85745-5115
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$429
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Free cancellation until 02/15/22
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1383)
Room & Suite (332)
Pool & Beach (126)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 04/13/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Tucson Starr Pass Resort & Spa
Updated 04/13/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 143 hotels in Tucson
Location
Cleanliness
Service
Value
GreenLeaders Silver level
JW Marriott Tucson Starr Pass Resort & Spa blends seamlessly into its tranquil yet animated mountaintop setting, as natural as the surrounding desert itself. Our resort in downtown Tucson, Arizona merges surpassing luxury and personal service with ample family-friendly recreation, an incredible array of dining options, three nine-hole desert golf courses, entertaining traditions, free Wi-Fi in the lobby and patio, plus supreme indulgences such as our Hashani Spa. Complementing the natural surroundings, our fabulous array of multi-level swimming pools, waterslides, lazy rivers, and dancing fountains are fun for all ages. With spectacular views, exciting activities for the entire family, and a landscape laced with nature trails throughout for hiking and biking, you'll make memories that will last a lifetime. Immerse yourself in our resort near Old Tucson and the Arizona-Sonora Desert Museum.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Hiking
Babysitting
Children Activities (Kid / Family Friendly)
Valet parking
Paid public parking on-site
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Kids club
Kids pool
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Hand massage
Head massage
Manicure
Massage
Pedicure
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Refrigerator
Flatscreen TV
On-demand movies
Radio
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, Spanish
2664Reviews63Q+A100Room tips
Traveler rating
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Popular mentions
JimRiesterer wrote a review Jan 16
Edina, Minnesota4534 contributions535 helpful votes
A pricey chain resort set in the hills above Tucson. We stayed for two nights in mid January. Our room on the 7 th floor had a tiny patio and a view of the valet parking stand. Size-wise the room and bathroom were decent and everything was clean and comfortable. For me the circa 90's bathroom was due for a refresh with slightly outdated fixtures and tiny cramped and dark shower. These massive places are really configured for the corporate meeting crowd with plenty of rooms for the sales meetings or incentive trip. They've got a big golf course which I'm sure is a draw and a nice big pool area although it was too cool to use during our brief visit. Like all these places they have an outrageous "resort fee" that is just another revenue driver-$35/nt. I've long maintained that these should be outlawed by congress as they are a form of bait and switch pricing, pretending to have a lower daily room rate then they do. It's really time for the big chains to eliminate this nonsense; saying it's for parking (an inconvenient ramp at the end of the property-valet cost an extra $29/nt), internet ( even the lowest budget motels know wifi is a cost of doing business) and use of the gym (then don't put these things at the property if you can't afford them). Ridiculous. My rant about resort fees aside, if you are looking for a big, chain hotel in a pretty setting, this could fill the bill. They took Covid seriously (at least the staff did) too. Every time I stay at these big places I’m reminded why I try to find adult-only boutique places. A nearby soccer tournament had the hotel filled with young athletes (like grade school aged) despite the $400/night rates (including about $50/night of local taxes per room).
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Date of stay: January 2022Trip type: Traveled as a couple
Room Tip: The parking garage for “free” self parking is so far from most rooms that people just park on the...
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Response from Jorge Hernandez, Guest Services / Front Office at JW Marriott Tucson Starr Pass Resort & Spa
Responded today
JimRiesterer, thank you for taking the time to share your experience with us. We are always looking for opportunities to improve our guest experience, and we appreciate you taking the time to share your thoughts about your experience. Providing the highest levels of hospitality is always our number one priority during your stay, and I am sorry to hear your stay did not meet your expectations. Should your travels bring you back to Tucson, I hope you will consider our resort so we may show you the hospitality and JW treatment which makes our resort unique, and which you should have had the chance to experience during your stay.
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Jay wrote a review Jan 2
3 contributions2 helpful votes
My wife and I recently stayed at this hotel to celebrate our 10th Wedding Anniversary and Christmas! I had communications with Management well before our arrival to ensure everything was perfect! Mary Ann curated our entire stay and everything about our visit was amazing. The Presidential Suite is one of the most Beautiful suites I have ever stayed in and the view of the Sunrise from our balcony every morning was breathtaking! Again, just and outstanding property and the customer service from every associate we can across was top notch. Each individual experience was amazing, from the food, couples massage, drinks and food beside the fires at Salud, an amazing hike starting at a trail head right across the street from the hotel! They also put on an exquisite Christmas day Brunch! Just delicious! All the staff were amazing, some that stuck out were, Mary Ann the Executive Assistant, Celina, Karen and Joe at Signature Grill, Michael, In room dinning, Massage Therapists Terri and Mira, Maryann at Salud, Damien at Primo. Just an unbelievable property and one of the best Hotel/Resort experiences we have ever had. Can't wait to return! Thanks JW Tucson very much!
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Date of stay: December 2021Trip type: Traveled as a couple
2 Helpful votes
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Linda J wrote a review Dec 2021
6 contributions4 helpful votes
+1
It was spectacular… the staff and the view are simply amazing. There are no words or pictures to do it justice. It honesty feels like the best version of a home away from home if such a thing exists. The people become like your family and they attend to your every need.
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Date of stay: December 2021Trip type: Traveled with friends
1 Helpful vote
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Collectmemories wrote a review Nov 2021
Vancouver, Canada70 contributions67 helpful votes
We stayed at the JW Starr Pass for 5 nights this past week. We were consistently met with substandard service. The front desk is lacking experience : not welcoming, acknowledging status, or giving useful resort information. The room we were given was dated, with old banged up furniture stained carpet and in need of a fresh coat of paint. Cleaning service was skipped two days, in spite of being off property for hours at a time. The one restaurant that was open was overwhelmed with a full hotel all wanting to eat. This left the bar, which has a limited menu. The only reason I give this property 2 stars is its excellent location for hiking and a couple of very hard working servers on the patio and at breakfast. Clearly this property is in need of training, and a serious refurbishment to live up to JW standards. This should have been done prior to charging guests full price.
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Date of stay: November 2021
Rooms
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Response from Jorge Hernandez, Guest Services / Front Office at JW Marriott Tucson Starr Pass Resort & Spa
Responded Nov 25, 2021
Collectmemories, thank you for taking the time to share your experience while visiting our resort. I will be sharing your experience with our team here at the front desk as a teachable moment, as well as working with our housekeeping and engineering teams to identify and prevent the experiences you had while with us from occurring in the future. We hope you will consider giving us another chance in the future should your travel plans bring you back to Tucson.
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GKlangley wrote a review Nov 2021
Vancouver, Canada2 contributions4 helpful votes
This property is not anywhere near where a JW Marriott should be from a quality of facility, service or cleanliness. I will give the individual staff members a lot of credit as they definitely try their best but clearly this property has a management and leadership issue. If you are not ready to be open for guests then you shouldn't be charging full prices or at least advising guests that service levels will be low and restaurants are closed prior to booking. As an Ambassador Elite member I have received better quality and service levels at a Courtyard Marriott.
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Date of stay: November 2021Trip type: Traveled as a couple
2 Helpful votes
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Response from Jorge Hernandez, Guest Services / Front Office at JW Marriott Tucson Starr Pass Resort & Spa
Responded Nov 21, 2021
GKlangley, thank you for taking the time to share your experience at our resort, and for your loyalty to the Marriott Bonvoy program. We greatly appreciate your prospective as we are always looking for opportunities to improve our guest experience. Providing the highest levels of hospitality is always our number one priority during your stay, and I would like to give my deepest apologies for your experience at our resort. We hope you will give us another chance in the future to show you the JW treatment which makes our resort unique, and which you should have had the chance to experience during your stay.
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PRICE RANGE
$223 - $547 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott starr pass hotel tucson, jw marriott starr pass resort and spa, jw marriott tucson, marriott starr pass hotel, marriott tucson, tucson marriott
LOCATION
United StatesArizonaTucson
NUMBER OF ROOMS
575
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Frequently Asked Questions about JW Marriott Tucson Starr Pass Resort & Spa
Which popular attractions are close to JW Marriott Tucson Starr Pass Resort & Spa?
Nearby attractions include Gates Pass (2.8 miles), Fox Theater (4.6 miles), and Arizona Theater Company (4.7 miles).
What are some of the property amenities at JW Marriott Tucson Starr Pass Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Tucson Starr Pass Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Tucson Starr Pass Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Tucson Starr Pass Resort & Spa?
Yes, a parking garage, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to JW Marriott Tucson Starr Pass Resort & Spa?
Conveniently located restaurants include 5 Points Market and Restaurant, Café à La C'Art, and Cup Cafe in Hotel Congress.
Are there opportunities to exercise at JW Marriott Tucson Starr Pass Resort & Spa?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at JW Marriott Tucson Starr Pass Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Tucson Starr Pass Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Tucson Starr Pass Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to JW Marriott Tucson Starr Pass Resort & Spa?
Many travelers enjoy visiting A Mountain (Sentinel Peak) (3.3 miles), Barrio Historico (4.6 miles), and Pima County Courthouse (4.5 miles).