JW Marriott Tucson Starr Pass Resort & Spa

JW Marriott Tucson Starr Pass Resort & Spa

Traveler (1577)
Executive Suite - Balcony
Room & Suite (446)
Hashani Spa Pool
Pool & Beach (162)

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About

4.5
#5 of 14 resorts in Tucson
Location
4.5
Cleanliness
4.6
Service
4.4
Value
4.0
JW Marriott Tucson Starr Pass Resort & Spa offers uncomplicated relaxation amid the city's most compelling attractions. Hike and bike on spectacular trails of Tuscon, AZ, or explore the Arizona-Sonora Desert Museum, Kino Sports complex, and Old Tucson Studios. Test your swing on the Arnold Palmer-designed desert golf courses, pamper yourself at our spa or take a dip in our multi-level pool and lazy river. Whatever your reason for visiting, we want to make your stay memorable at JW Marriott Tucson Starr Pass Resort & Spa.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Hiking
Babysitting
Valet parking
Paid public parking on-site
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Outdoor dining area
Poolside bar
Bowling offsite
Patio
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Manicure
Massage
Pedicure
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Soundproof rooms
Bathrobes
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Family Resort
Hidden Gem
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Earn points toward free nights.
4.5
4.5 of 5 bubbles2,777 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The JW Marriott Tucson Starr Pass Resort & Spa offers scenic views and is conveniently located near hiking trails, as appreciated by many guests. While the hotel boasts clean, spacious rooms and a range of praised amenities such as pools and dining options, some visitors feel that it falls short on value, pointing to high resort fees and pricey extras. The atmosphere strikes a balance between dated and comfortable, with certain areas flagged for refurbishment. Guests are divided on service quality and room updates, noting both commendable and subpar experiences.
Location
Convenient
Atmosphere
Scenic
Rooms
Dated
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Well-appointed

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2,777Reviews65Q+A100Room tips
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Detailed Reviews
Norman L wrote a review Jan 2020
Gainesville, Florida154 contributions75 helpful votes
5.0 of 5 bubbles
The No. 1 reason to stay at this wonderful resort is its location, at the edge of the park and with hiking trails that start 100 feet from the hotel entrance. in such a natural setting, the hotel itself is a spa for the mind. Oh, and there's a physical spa, which wife and daughter loved. The Signature Grill, Salud cafe, Starbucks, and Catalina BBQ (free on-demand shuttle) were all excellent, though a bit pricey as is typical of hotel restaurants. The 6:30am free guided hike was terrific. The fitness center is good. Guests have access to two free washing machines with free detergent and dryer sheets. Self-parking is easy; it's an underground garage under the wing where conferences are held. The staff were all kind and responsive. Our simple 2-queen room in building 6 was so quiet we did not hear any noise, even on New Year's Eve. We would stay here again, without hesitation.
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Date of stay: December 2019
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Pool views are seen as more desirable, but we liked seeing the saguaro-laden hillside behind the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at JW Marriott Tucson Starr Pass Resort & Spa
Responded Jan 4, 2020
Dear proflewis, Thank you for the generous rating of our hotel, the JW Marriott Tucson Starr Pass Resort & Spa. We are delighted you loved everything our hotel has to offer, including our distinctive dining restaurants, revitalizing Hashani Spa, stunning desert location, dedicated associates as well as our accommodations and fitness center. It was a pleasure welcoming you and your family to our quiet luxury resort, and we look forward to your next visit. Wishing you and everyone around you a very Happy New year. Best Regards, Eric H. McDonald Director of Room Operations
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RoseBowlTraveler wrote a review Dec 2020
Cincinnati, Ohio381 contributions122 helpful votes
4.0 of 5 bubbles
I knew from previous visit to the hotel that this is an attractive resort - this time we stayed in the timeshare/condo's and really enjoyed the experience. The 2-BR is large and well accommodated with everything you need - including nightly entertainment when the javelina's come out!
Furnishings are fine, kitchen is modern and well equipped, beds are good.
We stayed over Thanksgiving so some of the F&B outlets were running on limited hours and it was a little challenging but most cooking was done in our unit. Pool usage was on a reservation basis and they cleaned regularly. Beautiful grounds to walk and from our unit right to the Tumamoc Hill Trail.
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Date of stay: November 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Lotte1970 wrote a review Aug 2020
Los Gatos, California7 contributions13 helpful votes
5.0 of 5 bubbles
Hotel is clean and has great service.
ALL of the staff are helpful and courteous. Although not all of the restaurants and facilities are open, considering the Covid situation. The hotel enforces mask wearing well and provides many hand sanitizing stations. Would recommend.
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Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James B wrote a review Jul 2021
2 contributions1 helpful vote
3.0 of 5 bubbles
After being told we could not have guests over to the hotel on July 4th (even though we were told 4 guests were included in our daily resort fee when we inquired re this on July 3rd with Front Desk,) , we were not enthused with the additional 400 people that appeared at the hotel today on July 4th. The pool, jacuzzi, lazy river, and restaurants were all basically unusable on July 4th due to overcrowding. We had to change our July 4th plans last minute to see our friends because of these problems. On the long long walk to the self parking from our room, we found the trash was overflowing in the lobby and public space garbage cans we passed. We did plan to return to the hotel for the fireworks and tried to get food but the Plunge restaurant staff told us they closed at 735pm "last call" when I tried to order food to take back to the room at 745pm. Front desk had told us a few minutes earlier restaurant was open to 8pm. Spoke to front desk 745pm to complain and front desk seemed surprised by my concerns but did not really provide any remedy or help. Got managers email and am writing complaint once I get this posted.

Addtl concerns : Beds are quite firm and my shoulder bothered me after first night but a little better after 2nd night. Firework show was quite good at 830pm. . No maid service including no refills on coffee and cups and no new linens unless prescheduled with housekeeping. Trash piled up in our room until we figured out the no cleaning policy on day #2.
We had an executive suite and high windows let lots of light in starting at 6am so beware. View is nice.
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Date of stay: July 2021
3.0 of 5 bubblesValue
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M&A2012 wrote a review Feb 2020
Toronto, Canada984 contributions181 helpful votes
+1
5.0 of 5 bubbles
Our family stayed at the JW Marriott Tucson in February for 4 nights, in 2 rooms, and highly enjoyed our stay. Initially, we were disappointed with our standard mountain view rooms which were on the ground floor so you couldn’t really see the mountain (just the street). We went back to reception right away and were upgraded to two beautiful rooms in the furthest wing of the hotel which overlooked the golf course and spa pool. We were thrilled with our new rooms which were spacious, with large bathrooms and a gorgeous view. The patio was nice to have, but we did not use it (other than for hanging wet swimsuits) since the view was blocked by the solid wall when you were seated.

The gym is very nice with cardio machines facing the beautiful property and a good selection of weight machines, free weights, etc. The room where fitness classes are held also overlooks the property through large windows. I did two ‘Total Body’ and two different yoga classes (flow and Hatha) and all were excellent with fantastic instructors.

The grounds are stunning with many different species of cacti, and the beautiful golf course wrapped around it. Right behind the hotel is the gorgeous Tucson Mountain park with lots of trails with varying levels of distance and difficulty.

There are two large main pools, two hot tubs, and tons of loungers with umbrellas if desired (besides the saltwater spa lap pool, for spa guests or those who pay $25pp for a day pass, which we didn’t do). We ordered poolside one day, and the others we got takeout flatbread pizzas and salads from the JW Marketplace, which we brought to the pool. This was a nice inexpensive and healthy option. We also enjoyed several meals at the Signature Grill which was very good, though on the pricier side which is typical of resorts. Tip: the Chef’s special has more generous portion sizes. Also: Bring your water bottle or buy one there and fill it with the various flavoured waters around the hotel. There is also an on-site Starbucks that upsizes your drink for free if you bring your own cup.
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at JW Marriott Tucson Starr Pass Resort & Spa
Responded Feb 24, 2020
Dear MandA2012, It was a pleasure welcoming you and your family to the JW Marriott Tucson Starr Pass Resort & Spa. We are delighted you were enriched and inspired by our stunning desert location and that you particularly loved the stellar views of our surroundings from your elegant rooms. Your praises about our well-equipped fitness center, relaxing pool, and your experience at our restaurant, Signature Grill, were flattering to read as well. We are grateful for the perfect rating and hope you choose us again the next time you visit Tucson. Best Regards, Eric H. McDonald Director of Room Operations
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Collectmemories wrote a review Nov 2021
Vancouver, Canada68 contributions73 helpful votes
2.0 of 5 bubbles
We stayed at the JW Starr Pass for 5 nights this past week. We were consistently met with substandard service. The front desk is lacking experience : not welcoming, acknowledging status, or giving useful resort information.
The room we were given was dated, with old banged up furniture stained carpet and in need of a fresh coat of paint.
Cleaning service was skipped two days, in spite of being off property for hours at a time.
The one restaurant that was open was overwhelmed with a full hotel all wanting to eat. This left the bar, which has a limited menu.
The only reason I give this property 2 stars is its excellent location for hiking and a couple of very hard working servers on the patio and at breakfast.
Clearly this property is in need of training, and a serious refurbishment to live up to JW standards. This should have been done prior to charging guests full price.
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Date of stay: November 2021
1.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jorge Hernandez, Guest Services / Front Office at JW Marriott Tucson Starr Pass Resort & Spa
Responded Nov 25, 2021
Collectmemories, thank you for taking the time to share your experience while visiting our resort. I will be sharing your experience with our team here at the front desk as a teachable moment, as well as working with our housekeeping and engineering teams to identify and prevent the experiences you had while with us from occurring in the future. We hope you will consider giving us another chance in the future should your travel plans bring you back to Tucson.
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Robbie O wrote a review Mar 2020
4 contributions4 helpful votes
2.0 of 5 bubbles
This "resort" was a huge overpriced disappointment. It is run down. The wallpaper in the hallways coming loose, scraped and stained, stains on the hallway carpets and baseboards. Windows were dirty. Half the plants in the lobby near death. The grounds not manicured (weeds) as you would expect at a resort. When the pool slide opened, the pool guy was operating some kind of power washer...electrical cords to be stepped over by kids. That work should have been done before opening. On food. No choices for moderately priced food. Your breakfast options limited...$27.00 for a breakfast buffet, $17.00 continental. We (3 adults, 2 kids) requested the kids' $8.00 breakfast and were denied. No senior options. No other breakfast options on the property. The market where you could buy snacks only open on Friday and Saturday. The only positive interaction with staff was the room service guy, everyone else eyes to the ground. The poolside drinks are seriously overpriced...with tip about $15.00 for one tropical cocktail. The casino hotel a much better value.
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Date of stay: February 2020
3.0 of 5 bubblesRooms
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at JW Marriott Tucson Starr Pass Resort & Spa
Responded Mar 4, 2020
Dear Robbieo239, Thank you for staying with us and for sharing your feedback. Polished and inspiring accommodations are essential for crafting an exceptional stay, and we are disappointed to hear about your family's recent experience at our resort. It is also regretful to learn that your dining experience did not deliver the value you were expecting. We always welcome insight that will tailor revitalizing experiences so we have shared your feedback with the appropriate individuals to ensure proper adjustments are made. Please accept our sincere apologies, and we hope to have the opportunity to welcome you again in the future. Best Regards, Eric H. McDonald Director of Room Operations
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zooche wrote a review Mar 2022
Denver, Colorado42 contributions87 helpful votes
3.0 of 5 bubbles
We were excited to visit this hotel because we have had great experiences with the JWM brand and the surroundings in Tucson are beautiful. But a string of disappointments, most within control of the resort, leaves us with a negative impression and we will never return.
After numerous interrupts in our room being ready we walked into our room where there was an air sanitizer machine running. Not exactly a confidence builder for cleanliness. The manager was aghast and he removed the hotel fees from our bill which we appreciated. The rooms are bland, beige, zero wow factor which is not on brand. We went to the pool, it was on a Saturday, the the music was extremely loud as the hotel seems to be trying to create a Saturday “club scene”. I confirmed that this was purposeful. My entire family found it unbearable and the other pool with the lazy river was packed with no available chairs. Day one was shot. There are three restaurants, two are closed Sunday and Monday and sometimes Tuesday. That leaves one mediocre restaurant and a bar area.
The views from the rooms and really nice and that is pleasing. The bell staff is top notch! Fast and with great attitudes. The wait staff also have good attitudes but understaffed. To the hotel’s credit they never used “understaffed” as an excuse. The gym is poor, no spin bikes but two recumbent bikes, what? Small gym. And finding it is hard when the spa is closed which is a lot of the time. Also it’s very tough to get an Uber at this hotel but that is not their fault - but it is part of the experience. Overall it was a 3 star experience worth of a Sheraton not a JW.
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Date of stay: March 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jorge Hernandez, Guest Services / Front Office at JW Marriott Tucson Starr Pass Resort & Spa
Responded Apr 3, 2022
Daniel Z, I'm sorry to hear about your disappointment with our resort and the issues you encountered during your stay. Please know this is not the experience we strive to deliver to our guests. I hope you will consider visiting us again in the future so we may show you the warmth and hospitality for which our resort and brand are known.
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Andy603 wrote a review Aug 2021
Windham, New Hampshire65 contributions63 helpful votes
3.0 of 5 bubbles
While the location outside the city is beautiful, the resort desperately needs a refresh. It simply put, run down. Carpets, hallways, fixtures, etc. Not what I would have expected of a Marriot property. Having to pay a resort fee AND for self parking is ridiculous. Having to be a member of rewards for wi-fi is over the top. Just make the stupid wifi easy and open to all guests! Food at 9pm was very limited to small items and snacks. We used the self checkin with Envoy app and went right to the room. The door was so hard to open we had to kick it to get it open..but it worked. Room was clean and quiet with no smells, etc. When we returned, the room was not made which surprised us. Only upon calling the front desk did they indicated due to COVID, rooms are only serviced every 3 days unless you specifically request it. Check in staff inform all guests of this but because we checked in directly, we did not. I'm okay with this but there should be notices in the room informing guests. Lastly, virtually NO GUEST was wearing a mask (guess about 20%). It was busy and seems full. There were conferences being held. All employees were masked as far as we could tell. This property is not worth the money we paid. Set your expectations accordingly.
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Date of stay: August 2021
2.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
gil123 wrote a review Mar 2021
Philadelphia328 contributions307 helpful votes
2.0 of 5 bubbles
If you've ever stayed at a JW Marriott, you kow the level of service and accomodations the brand is supposed to have. This place has almost none of it. What they do have, is a lovely location up on a hill in the desert, adjacent to some Tucson Mountain Park trails, and good views of the desert and the city. Some nice pools and golf course, neither of which we used. That's about where it ends. Service is completely unlike JW or any similar caliber hotel. No help with luggage offered (we can carry our own but one would expect it for almost $400 a night). No welcome drink. Indifferent and somewhat unfriendly checkin. Minimal upgrade for Platinum status. We had mentioned in our correspondence that we were celebrating our anniversary, and they accordingly surprised us by.....doing absolutely nothing. Why even ask the question if you are not going to treat the guest to anything special? Whole place is sterile, too crowded and it feels more like a cheap all-inclusive than a supposedly upscale resort. The lobby is nice but rooms are totally dated and obviously haven't been upgraded for many years. There is some discolored thick marble and other hints of a certain luxury that may have existed decades ago when this place was built, but currently it just feels like a neglected old Marriott, three star at best. Glass shower door looked like it hadn't been cleaned in ages. No robes or slippers, no evening turndown, no welcome amenity, nothing you would get at a real JW. No USB ports (they are very cheap and easy to retrofit in an old hotel so really no excuse for that) though there is a network cable on the desk just in case you wake up from a 30-year slumber and want to plug in your new Apple IIe. Beat up, fugly furniture that your Gradma would treasure for a lifetime. Chair cushion was squished up and covered with feathers, and I was afraid to sit on it for fear of what might come out. Grossly overpriced and mediocre food. Resort fee is a shameless moneygrab and you get nothing for it. Oh we did have a auarter shot of tequila in a tiny plastic specimen cup and the privilege of parking on the side of the road a quarter mile away. Breakfast was excruciatingly slow; almost an hour from the lime we ined up until we were seated and ctually received our beverages. Chaotic and stressfully slow service. Really there was nothing we liked about this place other than the location, and that was too isolated for a prolonged stay. Fairly astonishing that anybody willingly ponies up so much $$$ for this place and could be satisfied with what they are offering. If this place were a $100-$150 midrange resort I'd call it average, as a supposedly high end JW with an accordingly high price tag, it is just unacceptable.
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Date of stay: March 2021
2.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah P wrote a tip Apr 2024
Brookline, Massachusetts100 contributions13 helpful votes
5.0 of 5 bubbles
"Valet was great."
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Ralph Wilhelm wrote a tip Apr 2024
Carmel, Indiana792 contributions253 helpful votes
5.0 of 5 bubbles
"Best to use the pool earlier in the day before it gets crowded. Also, if you plan to use your car during day, consider using valet parking."
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kev1438 wrote a tip Apr 2024
Oakland, California229 contributions205 helpful votes
4.0 of 5 bubbles
"Pool rooms unless noise doesn’t bother you."
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ResuCigam wrote a tip Mar 2024
Chicago, Illinois1 contribution2 helpful votes
3.0 of 5 bubbles
"You don’t have to valet or pay to park. There is street parking"
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Pete L wrote a tip Mar 2024
Erie, Colorado2 contributions
4.0 of 5 bubbles
"Make sure your room is not near an elevator and that you are ok with hearing air traffic as the military jets are loud."
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PRICE RANGE
$207 - $354 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott starr pass hotel tucson, jw marriott starr pass resort and spa, jw marriott tucson, marriott starr pass hotel, marriott tucson, tucson marriott
LOCATION
United StatesArizonaTucson
NUMBER OF ROOMS
575
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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JW MARRIOTT TUCSON STARR PASS RESORT & SPA - Updated 2024

Frequently Asked Questions about JW Marriott Tucson Starr Pass Resort & Spa
Which popular attractions are close to JW Marriott Tucson Starr Pass Resort & Spa?
Nearby attractions include Gates Pass (3.0 miles), Fox Theater (4.6 miles), and Tumamoc Hill (1.8 miles).
What are some of the property amenities at JW Marriott Tucson Starr Pass Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Tucson Starr Pass Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Tucson Starr Pass Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Tucson Starr Pass Resort & Spa?
Yes, a parking garage, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to JW Marriott Tucson Starr Pass Resort & Spa?
Conveniently located restaurants include 5 Points Market and Restaurant, Cup Cafe, and Café à La C'Art.
Are there opportunities to exercise at JW Marriott Tucson Starr Pass Resort & Spa?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at JW Marriott Tucson Starr Pass Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Tucson Starr Pass Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at JW Marriott Tucson Starr Pass Resort & Spa?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to JW Marriott Tucson Starr Pass Resort & Spa?
Many travelers enjoy visiting A Mountain (Sentinel Peak) (3.3 miles), Barrio Historico (4.6 miles), and Pima County Courthouse (4.5 miles).
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