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AC Hotel Tucson Downtown

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Traveler (15)
Dining (22)
Room & Suite (12)
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Rooms
Dec 23Dec 24
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1 room, 2 adults, 0 children
Standard Room
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About
  • Excellent29%
  • Very good22%
  • Average10%
  • Poor9%
  • Terrible30%
Discover AC Hotel by Marriott Tucson Downtown, a hotel in Tucson, Arizona inspired by European style and our city's Spanish roots. Set in the heart of the action, in Tucson's Downtown Entertainment District, we offer a stunning downtown setting that embraces the local culture. Our hotel feature spacious, sleek and beautiful guestrooms near shops, art galleries, nightclubs, University of Arizona and more. Enjoy the refreshing artwork in the lobby of our hotel and an iconic view of the sun setting over Tucson's Catalina Mountains. Please note, we are located in Downtown Tucson. There may be noise from outside sources.
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Property amenities
Pool
Bar/Lounge
Public Wifi
Free High Speed Internet (WiFi)
Meeting Rooms
Business Center with Internet Access
Fitness Center with Gym / Workout Room
Banquet Room
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Room features
Non-Smoking Rooms
Air Conditioning
Good to know
HOTEL STYLE
Trendy
Centrally Located
HOTEL CLASS
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Reviews (79)
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78 results
Traveler rating
22
17
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24
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LanguageEnglish
22
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24
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All reviews rooftop bar night club next door hang clothes ve stayed here modern design usb ports self park closet space corner room north side bars and restaurants fantastic hotel parking garage hotel bar within walking distance pool side central location
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1 - 5 of 78 reviews
Reviewed 4 days ago

My wife and I are an older couple (late 50's). We enjoy checking out cities that have rejuvenated their downtown areas. Tucson's downtown area has great restaurants and live music all within easy walking distance of the AC Hotel by Marriott. First off, many have...More

Thank John H
Response from Gregg J, General Manager at AC Hotel Tucson DowntownResponded 3 days ago

John H, Thank you so much for the detailed review. I really enjoyed hearing what your thoughts were about the hotel and downtown Tucson. We hope to see you and your wife again soon! Salud! Gregg Joyal General Manager

Reviewed 4 days ago via mobile

The toilet didn’t work in my room, they didn’t fix it Quickly when requested, so I had to use the bathroom downstairs. They lost my Fed ex package. Other than that it was fine Downtown Tucson has transformed some absolutely nothing to do to a...More

Thank LouisSullivan
Response from Gregg J, General Manager at AC Hotel Tucson DowntownResponded 3 days ago

LouisSullivan, I would like to apologize about the bathroom issues. That is something I will be talking with my engineering team about. As far as the FedEx package, I have not been aware of any packages going missing. I have also reached out to my...More

Reviewed 1 week ago via mobile

Club music was so loud, we could hear every word to every song and felt vibration until 2am, even with a room on the top (8th floor). Reception was not compassionate or apologetic when I called at midnight or complained again at check out. They...More

1  Thank Compass64578961034
Response from Gregg J, General Manager at AC Hotel Tucson DowntownResponded 1 week ago

Compass64578961034, Thank you for your feedback and we do apologize that the nightclub next door was loud. We are continually working with the management over there to try and find a happy medium. Salud! Gregg Joyal General Manager

Reviewed 1 week ago via mobile

Do not stay here unless you intend to go to the outdoor club next door until 2:30AM. I thought it was weird that there were complimentary earplugs in the bathroom, right next to the shampoo and soap. Now I know why...although they didn’t help. The...More

Thank Navigate30585387442
Response from Gregg J, General Manager at AC Hotel Tucson DowntownResponded 1 week ago

Navigate30585387422, Thank you so much. We appreciate your feedback. The night club is independent owned by a few local people here in Tucson and is in no way owned by Marriott. The hotel isn't even owned by Marriott, it is a franchise. We are located...More

Reviewed 2 weeks ago via mobile

I am a Marriot customer who has stayed at many of their chains, this hotel gave me by far my worst experience. The customer service here is very poor. If you have any issues with the service they look at your Marriot points, in my...More

Thank Jefferson M
Response from Gregg J, General Manager at AC Hotel Tucson DowntownResponded 2 weeks ago

Jefferson M, Thank you for taking the time to review us on TripAdvisor.com. We love to hear feedback. I was very concerned with your review and reached out to my team to see if there were any issues. We do have our Broadway doors locked...More

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Questions & Answers
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Chelle B
I paid $250 and booked a king bed. I booked this trip specifically for work. When I arrived, I was checked in. When I arrived at my room I was provided 2 queen beds. When I called to inquire, the front desk informed me my room was given away, no manager was on duty, and there were no rooms to transfer me to. I was charged the same rate for the queens as my king . The beds are not comfortable and I was given the room right by the elevator, and I could hear the bar music downstairs. Terrible customer service to give away a kimg bed to someone who paid full price (not discount website reservation) and not even have the courtesy to tell them at check in. Then tell them there is nothing that can be done to remedy the issue. Marriott should provide a better experience. Thank you for ruining my stay. I will never book with Marriott again. Furthermore, the light rail and surrounding bars are noisy and it is not a peaceful stay. Stay elsewhere.
December 5, 2017|
Answer
Response from Gregg J | Property representative |
Dear Michelle, On behalf of the entire AC Hotel Family I would like to apologize for the inconvenience you experienced during your stay last night. It was an unfortunate situation where we were unable to honor the King room... More
0
Votes
kovitss1965
August 31, 2017|
Answer
Response from Gregg J | Property representative |
Dear Kovit S, We have just a few rooms with balconies and they do have a chair or two (based on which room) where you can sit outside. Please feel free to call the hotel directly and we can help answer any further questions... More
0
Votes
Room Tips
"Way from the outdoor patio Club..."
Tourist21875174206
3 weeks ago
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"Higher floors, obviously, for less noise and better view."
TheGipper411
Sep 12, 2018
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"Stay away from the rooms that face the club on the north side of the building!"
carolmT9552JS
Sep 10, 2018
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"We had a center room on the 6th floor, very quiet."
JKMacAZ
Aug 31, 2018
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PRICE RANGE
$211 - $467 (Based on Average Rates for a Standard Room)
LOCATION
United StatesArizonaTucson
NUMBER OF ROOMS
136
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