horrible, dated, rooms are horrible, old and, dirty, elevators are old and late. smells like 1950 died in the hallways. lacking any technology, they don't have any premium channels. the parking is awful, and its expensive with no bellhop. The bar smells like dirty old and decaying lard. the entire experience was remedial, vapid and low budget for what you pay- premium, which is not.
The images and reviews I perused before booking a room at The Graduate in Providence hinted that I was in for a colorful and history-rich experience, but my stay there ended up delivering far more than that. The place (the former Biltmore Hotel) delighted from the moment we walked in the door until the moment we left. The lobby was grand without being fussy, and there was a definite quirky vibe going on. The staff--front-desk, bellman and housekeeping--were, to a one, professional, friendly and engaging. The room--a junior suite in our case--was lovely. Well appointed and creatively decorated (read: eclectic, multi-textured and just plain fun!), the suite was amply sized, comfortable and nicely furnished. The beds and linens were first-rate and dreamy, and the sitting room was just right: large enough to accommodate our foursome family and inviting as a place to hang out and watch a movie. The bathroom could have used a little boost (replace the dated granite vanity top, folks, to keep the cool note going), but other than that, I can't find a single fault. Do ask about history of the hotel and request the associated print-out. It's a good read! As I mentioned to the front-desk staff on departing, on August 22, 2022, we were already envisioning a second, longer stay that would permit more time for enjoying the hotel and the lively city of Providence! Bonnie D …
Having seen a friend's post about their stay at a Graduate hotel, I was excited to try the brand. I've been struggling with this writing this review. It is an older hotel (formerly the Biltmore as mentioned by others) so I should have known to adjust my expectations a bit in terms of infrastructure. Pros: Kelli at the front desk was wonderful. She was helpful answering my questions when I arrived early, helped me with parking validation, gave me some options for where to wait until my room was ready. She answered every single one of my questions patiently and graciously. The first floor and mezzanine had received new carpeting and were beautiful. The location of the hotel is excellent for walking around downtown. The view from my room was lovely. Adorable shops nearby and the in-hotel coffee shop was very good plus the team working there were also very nice. Challenges for me: to be fair, I visited during a heatwave. The hotel a/c couldn't keep up. I was sweating bullets waiting in the mezzanine for my room to be ready. My hotel room never went below 80 degrees even at night. Again, I'm realistic, this is New England and it isn't normally that hot. This is an older hotel so while every effort has been made for cosmetic changes (thick wallpaper in the rooms, new carpeting, new paint), it's still an older hotel and this showed in the air duct work in the bathroom and in little nooks and crannies in the bathroom. No fault of housekeeping. The bathroom and room were clean, this is just an older hotel. All in all, knowing better about the brand and able to set my expectations better for next time, you can't beat the location of the hotel. Rooms were clean and the staff was very friendly and helpful. I had a good experience.…
We stayed for three nights in a king suite. It was worth the small additional cost. The suite was clean and well-appoiinted. Desk staff was friendly and helpful. But service staff was limited -- I don't know if they are trying to save money or staffing is hard to come by.
Asked them to clean the room multiple times during my stay and nothing. Contacted the manager and asked for a call back and still nothing. One week later and still nothing from hotel manager. Disappointed and don’t recommend this hotel.
I want to start out by saying that I am excited at the Graduate chain of hotels. I had a great experience at the one in East Lansing MI. This hotel in Providence was a let down. The room was lacking general cleanliness (hair in shower, no toilet paper) and staff in general was annoyed to be contacted. No one was helpful or apologetic.
Could be 48 hours on a train and super tired, but I’m in love with this hotel. Ive stayed a lot of places but this one just feels good. Super clean, really nice eclectic mix of vintage furniture. Lots of cool touches, great coffee shop, and Emma Watson on the key card 😁. Also Downtown Providence is impeccably clean and inviting. #graduateprovidence #wewantedatraintrip
There is no bellman to help at the check in. So if you have a lot of luggage and you have injuries or need help don’t stay here. I stayed for 4 nights they only cleaned my room once, by last days I had no clean towel , and no toilet paper to use.
Hotel is too cute but unfortunately they have horrible customer service they don’t do housekeeping even though you ask them they will make your bed. I don’t take out the trash. You don’t remove your towels. They don’t wash the toilet or the shower overall very unsatisfied
Beautiful, funky hotel with lots of seating to relax with a glass of wine and have good conversation. Third floor has a big outside patio that was lovely to relax and enjoy the weather and sights! Thoroughly enjoyed the ambiance, and would have stayed an extra day, however hotel was fully booked.