We looked for this hotel because it is a historic building with an excellent location in Providence and we were not disappointed...

...Location is great in downtown Providence, walking distance to everything...

...The bathrooms have a stale smell as well due to poor ventilation The location is very good...

I'm really disappointed to say the only nice thing about this hotel is the location: conveniently located off I-95 and walkable to many restaurants...

...The property is in a good location with restaurants, RISD and Brown University within walking distance...

...The location is great as well if you need to stay in the City of Providence!...

Great name, good location but very expensive...

...Good location with a park across the road which had a festival on whilst I was there...

We stayed at the hotel for two nights and chose the hotel due to its location, on arriving we found the staff so unhelpful, they literally could not be bothered to answer any of our questions, the customer service is so appalling which made our stay very disappointing...

...The location was easy to find, parking was behind the hotel for $25...

...The location was perfect and the view of the city at night from the room was spectacular...

...The location is perfect for exploring Providence on foot...

...The location provided a beautiful home base as we enjoyed walking to dinner, a play, and touring Providence...

The Graduate possesses many great qualities including charm, location, courteous and competent staff and amenities...

Great location in heart of downtown...

...The mix of old school architecture and up to date amenities is just right 😊 the location is ideal in the heart downtown...

...The Location ia perfect for visiting the entire city...

Good location but restaurant has limited menu and hours...

...Good food options and awesome location...

...The location of the hotel is excellent for walking around downtown... All in all, knowing better about the brand and able to set my expectations better for next time, you can't beat the location of the hotel...

...The hotel is located in a beautiful, historic building from 1922 and, in every detail, presents good taste and care. The apartment doors are original, as are the switches, the ceiling is beautiful, and, at the same time, everything is modern and renovated...

The hotel is decorated with an old feel but with modern taste. Rotary phones, brightly colored carpets in the hallway, furniture touches, etc...

The theme made us take a step back and think...

...I thought the decor of our room was fun and full of color yet classy. The double king beds and pillows were very comfortable...

...The staircase in the lobby was impressive, we had coffee and a light breakfast in the lobby cafe, and cocktails in the bar area, both were good. The room was clean, the bed was comfortable, the shower worked well and the design representing the “Graduate” theme were fun...

This is a nice hotel which takes you back in time to like the 50s. I prefer more modern flair, but that being said it was certainly comfortable...

...We loved the decor of the 2 room 2 king beds - super spacious, very clean with cool furnishings and stylish decorations... The lobby had so many cozy uniquely decorated sitting areas... This hotel was like traveling back in time in grand style...

A well located hotel with a fantastic history and amazing decor... While you can see that this is an old hotel, the decor is amazing and makes it pop...

...The staff was very helpful and the history of the hotel was very apparent with furnishings looking like they did in the “old days” without feeling old...

...The decor is so fun and well done!... We brought a sound machine with us, which was great, as our room was located next to the elevators; we didn’t notice a thing...

We loved the furniture in the lobby and our suite... The lobby is an amazing space: the fancy old elevator, original stamped ceiling 3 stories up, 100 year old huge chandelier...

...The rooms and hotel has a fun collegiate theme and both times we stayed here the rooms were completely different...

...Everything was so clever and fun, the public areas were nice and our room was comfortable and well-appointed...

...There is nothing like "old elegance" with modern updates and that is what this hotel provides... I hope you consider staying at The Graduate so that you too can enjoy their updated ambiance that respectfully pays homage to its prestigious history...

...The entry is absolutely grand, I adore all the fun colors, wallpapers, couches and all of its "extra"-ness...

...The suite was marvelous, the beds were so comfortable and made up to perfection... The room was designed so fabulously, there was so many great touches added to the rooms design... The hotel was decorated for Christmas and the decorations were amazing...

...The lobby is lavishly decorated with Christmas; nutcrackers, trees & wreaths...

...Loved the size of the rooms and the decorations in the rooms. It was enjoyable reading the book titles on the wall-paper in the sitting rooms and trying to determine who was in the many photo frames in the bedroom was a challenge...

...The ceiling fan in my room is set up backwards, no air downforce The bed is comfy and the rooms are clean The decor although “eclectic “ could use some new furniture...

...The rooms continue the university and graduate theme with pop and whimsical art and expensive wall papers. Mostly the décor is pleasing, but a few things just are not keeping with the theme...

...Our first night, the temperature in our room reached 86 degrees and we didn't get a wink of sleep. The front desk sent engineers up to our room 4-5 times, to no avail - we asked for a new room over the course of 12 hours, and were consistently told there were no rooms to give us... Finally, after pressing for long enough, we got moved to a different room which was slightly cooler, but not by much... We were there for a wedding and many guests had similar issues with their AC not working properly / their rooms being incredibly hot...

...I was in room 1012 from 8/30-9/2/23 and even the ladies in housekeeping were incredibly attentive...

...We were in town for a wedding and amongst 7+ couples, nobody's rooms had working air conditioning... Being that the known issue has not been remedied, I find it borderline unethical to not advise current reservations and to continue to allow patrons to book rooms...

...Two hour wait to check into our room... No washcloths in the room and the air dryer only blew cold air!...

...The original room we were assigned did not have working AC. We were eventually moved to another room but nobody ever apologized and the process was very stressful...

...The only drawback was that the hotel was moving from heat to A/C so there was no way to control temperature in the room...

My first time in Providence, booked the Graduate as I like staying in historic properties... The room was clean, the bed was comfortable, the shower worked well and the design representing the “Graduate” theme were fun... It would have been appropriate to notify us of this when reservations were made rather than at check in...

...Makes use you check your room card for the elevator at night. Complete joke and staff just stayed behind the counter and re-did room key instead of getting off their lazy ass and assist you...

The Graduate hotel is stunning and simply delightful... The room was small, but not surprising for a hotel built in 1922 that probably didn’t have a King sized bed in it originally...

...The regular king bedrooms are on the smaller side, the bathroom is tiny, soundproofing is poor, TV is on the smaller side. Do yourself a favor and stay at one of the newer hotels in town...

...We received an upgrade for our room but the "upgrade" only had one king size bed instead of the two king beds which we reserved initially...

...The rooms and hotel has a fun collegiate theme and both times we stayed here the rooms were completely different. Beds are comfortable, views of the city are lovely, you can get room service and drinks, and the bath products also seem higher end to me and smell really good... Our hotel of choice when we stay in Providence...

Great hotel, stayed in the junior suite on Christmas Eve. The suite was marvelous, the beds were so comfortable and made up to perfection... The room was designed so fabulously, there was so many great touches added to the rooms design...

...The window can be opened slightly but it was not enough to cool or ventilate the room...

...The ceiling fan in my room is set up backwards, no air downforce The bed is comfy and the rooms are clean The decor although “eclectic “ could use some new furniture...

...Ancient boiler prevents heating or cooling hotel when unseasonably cold or hot... Our friends got locked out of their room for an hour- eventually staff resorted to breaking the to gain entry...

...Visited on a cold rainy week in October and there was no heat in the rooms in a drafty 100 year-old building. When asking about heat in the room, they said they don't turn on the heat until November...

...Upon check in the room was stifling hot in the 80s (at least we were warned upon check in) and I got a fan... Then the next day the AC kept blowing and the room was a chilly 52 and could not be shut off...

...No room service except in the evening, and it is delivered take out style. No housekeeping, despite requesting it upon being asked at check-in, as well as calling on numerous occasions and being assured someone would clean our room... (Our room was only cleaned once during our 4 day stay.)...

...She was helpful answering my questions when I arrived early, helped me with parking validation, gave me some options for where to wait until my room was ready... The first floor and mezzanine had received new carpeting and were beautiful... I was sweating bullets waiting in the mezzanine for my room to be ready... My hotel room never went below 80 degrees even at night... This is an older hotel so while every effort has been made for cosmetic changes (thick wallpaper in the rooms, new carpeting, new paint), it's still an older hotel and this showed in the air duct work in the bathroom and in little nooks and crannies in the bathroom... The bathroom and room were clean, this is just an older hotel... Rooms were clean and the staff was very friendly and helpful...

...Self parking is extra $33 in a secured covered parking lot steps away from the hotel...

The hotel is beautiful but the service makes it not worth the price... My recommendation is to stay somewhere else and just stop in and walk through the lobby to take in the incredible architecture...

...No room service and no coffeemaker in the room!... So gorgeous, but more like staying at a kitchen less airbnb than at a full service hotel...

...The toilet was unstable, when you sat on it you didn't know if it was going to fall off it's base, there was no ice on the floor where I stayed, called for extra towels and hangers that never arrived...and I paid in full when I booked to get a discount but was hit with a $10 per night "facility" fee. Bottom line, find some place else to stay when you visit Providence...

...Corporate needs to put money into room AC's or this place will not make it...

...However, if you’re visiting in summer and it’s going to be hot, move to another hotel... For me, no matter how great the location, rooms, staff are, this is a deal breaker... Glad we were only booked one night...

...Lastly didn’t expect to be charged a $10 Facility Fee at checkout but I did not complain...

...Don’t waste your money or your time at throw hotel... Also , if you do decide to stay there you pre pay for parking which no one explained... The pass they give you is already paid...

Nice historic hotel, nice room, but not worth it... You pay $25 per day to drive around the block and park your car in a public garage...

Beautiful building and nice rooms, but terribly run... Paid $33 for overnight parking, but RFID code on ticket the front desk gave me wouldn't work to let me out of the garage 3 minutes later - took ten minutes to resolve...

...Value was reasonable if staying weekdays however the weekend rates are overpriced for what you get...

Prices were jacked up for the night I stayed because of events in downtown...

...Essentially, I felt your hotel tricked me into booking, did not deliver, and was smug about it. The late night front desk person was lovely and personable, but those three that were there upon arrival, ensured that I will never stay at your hotel again... It was a bummer, and I was so embarrassed that I picked your hotel for our stay...

...Speaking of driving, parking is $25 a night to self park at a garage located right behind the hotel...

...The extra fees are a huge downer... But it would cost an additional $25 fee... The Graduate adds fees to the reservation that I did NOT agree to... They add these fees without disclosure or approval and just assume you won’t have a problem paying them... Their website indicates complimentary wifi, but there is an additional daily “facilities fee” for the complimentary wifi... I spent most of the night fighting that and sleeping on the gross mattress cover...

...Cheap space heaters get passed out at the front desk because the old building doesn’t get heat on until near Nov. 1st. You can’t charge bar or restaurant tabs to your room... Staff seems nice, but you know you’re not staying in a well-trained Westin brand... This hotel needs a $40 million remodel (could even be more) but my hunch is that it will get only a little here and a little more here...

...$309 plus taxes and too late to find another room in a different hotel...

Unfortunately we were very disappointed by our experience at the Graduate. Given the price of the suite we stayed in the lack of cleanliness was surprising...

horrible, dated, rooms are horrible, old and, dirty, elevators are old and late... lacking any technology, they don't have any premium channels... the parking is awful, and its expensive with no bellhop... the entire experience was remedial, vapid and low budget for what you pay- premium, which is not...

...No valet parking -pay to park in a sketchy garage out back and lug your belongings around the homeless and beggars to get to the front door... I think the key is to set your expectations low - this is a budget friendly hotel in downtown with well appointed rooms and a great lobby... It is not a full service luxury hotel... For me, the parking situation is a deal breaker and I wont return...

...The hotel is located in a beautiful, historic building from 1922 and, in every detail, presents good taste and care. The apartment doors are original, as are the switches, the ceiling is beautiful, and, at the same time, everything is modern and renovated...

...Nice bathroom with good toiletries, the separate sink area was unusual and could do with better lighting but was fine. The room was spotlessly clean and we loved the decoration...

...Incredibly clean, spacious room, far beyond my expectations, well equipped and in good condition...

...No washcloths in the room and the air dryer only blew cold air!...

...The hotel claims to be green but lacks simple cleanliness...

...Water temp/pressure sporadic while showering...

...Clean, safe, great location with convenient garage parking right next door...

...The room was clean, the bed was comfortable, the shower worked well and the design representing the “Graduate” theme were fun...

They have an extremely soft bed and linens...

...We loved the decor of the 2 room 2 king beds - super spacious, very clean with cool furnishings and stylish decorations. Convenient to have the sink and mirror outside of the bathroom...

...Attempted multiple time to get hangers, wash cloths, and soap brought to room...

...Everything is so clean and beds are sooo comfortable I had the best 2 nights of sleep I’ve ever had...

...Clean, interesting and welcoming Kelly at the front desk is a rock star...

...2 towels 2 wash cloths for a suite...

...Additionally, it is spotless (a critical component for this reviewer!)...

...Housekeeping, in fact, never made an appearance to refresh towels or anything else...

The bathroom needs updating in the room I stayed in... If they would remodel the bath, it would be a great place...

...parking next door was easy to get in and out of...

...No housekeeping, despite requesting it upon being asked at check-in, as well as calling on numerous occasions and being assured someone would clean our room. (Our room was only cleaned once during our 4 day stay.)...

...The first floor and mezzanine had received new carpeting and were beautiful... The bathroom and room were clean, this is just an older hotel... Rooms were clean and the staff was very friendly and helpful...

...The front desk sent engineers up to our room 4-5 times, to no avail - we asked for a new room over the course of 12 hours, and were consistently told there were no rooms to give us... One guest had a newborn baby and the hotel showed them 0 empathy - would not provide a refund, switch their room, etc... It was a very cool location, hotel, etc., but was completely ruined by poor customer service...

...We were given an ample corner suite in the 8 floor with nice views... Self parking is extra $33 in a secured covered parking lot steps away from the hotel... Overall a very good experience, I will definitely return if going back to Providence...

...Air conditioning aside, this behavior makes me believe there are some fundamental customer service issues that need to be addressed...

...Hotel clerk told me twice she had no rooms available despite my confirmation... You pay $25 per day to drive around the block and park your car in a public garage...

We had the pleasure of staying at this hotel for a local wedding... During our stay the air conditioning stopped working but a repair man came up and fixed it as best he could... Although there is a coffee machine in the room, I decided to enjoy the coffee at the coffee shop attached to the hotel... They also had pastry and breakfast eats to purchase...

...Front desk staff were rude and dismissive and too uncaring to even answer a friendly question about the events going on nearby...

...It was the main reason I chose your hotel. The front desk staff was really unapologetic and slightly snippy... Essentially, I felt your hotel tricked me into booking, did not deliver, and was smug about it... The late night front desk person was lovely and personable, but those three that were there upon arrival, ensured that I will never stay at your hotel again... There are about 4 employees standing outside the hotel to tell you to go in and get instructions so you can park yourself...

We stayed at the hotel for two nights and chose the hotel due to its location, on arriving we found the staff so unhelpful, they literally could not be bothered to answer any of our questions, the customer service is so appalling which made our stay very disappointing... I would have given a great review but the staff and customer experience lets this hotel down...

...When we walk in I was told the AC was broken and I was unable to refund my stay... I later had to fix the toilet after every use because the seal on the plunger inside the toilet was broken...

...The staff was very helpful and the history of the hotel was very apparent with furnishings looking like they did in the “old days” without feeling old...

...The front desk staff at the Graduate need further training on customer service and conflict resolution. Attempted multiple time to get hangers, wash cloths, and soap brought to room...

...Used the guidance to text to contact staff... Text again to get guidance on finding the ceiling fan switch... no response... Finally after 8 someone sent a message that they would send up engineering to look at the situation... For a 4-star hotel I expect anything better than what was provided...

...We walked from the train station to the hotel upon arrival, and during our stay found it easy to walk to restaurants, a stores, the ice rink, and movie theater in the mall... The staff were helpful and friendly and I found myself chatting and laughing with several folks on staff during our long weekend stay...

...We received an upgrade for our room but the "upgrade" only had one king size bed instead of the two king beds which we reserved initially...

...There was only one person on hand to help us at the front desk and no one to help us carry in our luggage... In the morning we had to order Uber Eats from IHop, as the breakfast option at the hotel was pre-prepared, cold food...

...Restaurant not open for breakfast even when hotel is at max capacity . Dinner there was mediocre at best When we asked about sauces for our dinners we were told sorry , we don’t have any...

...There’s a lot to like, but maybe even more to dislike... I asked on arrival date if I could get a 2 pm check-in... But it would cost an additional $25 fee... Their website indicates complimentary wifi, but there is an additional daily “facilities fee” for the complimentary wifi... The next day I told housekeeping AND the front desk about the short=sheet problem...

...After I asked about the A/C, the hotel provided a large and noisy fan...

...Cheap space heaters get passed out at the front desk because the old building doesn’t get heat on until near Nov. 1st. You can’t charge bar or restaurant tabs to your room... Staff seems nice, but you know you’re not staying in a well-trained Westin brand...

...The front desk folks are trying but I think they field so many complaints that they're frazzled...

...Rotary phones, brightly colored carpets in the hallway, furniture touches, etc. We were given an ample corner suite in the 8 floor with nice views... Location is great in downtown Providence, walking distance to everything... Self parking is extra $33 in a secured covered parking lot steps away from the hotel... Overall a very good experience, I will definitely return if going back to Providence...

The lobby and suite were gorgeous, but service was non-existent. No room service and no coffeemaker in the room!... Instead, there were packets of instant coffee and 50's style "creamer."... You can't even order Grubhub because of the need for an elevator card... When I asked about the lack of decent breakfast (to the text number because the front desk doesn't answer the phone,) I was told that the restaurant was a separate entity - what kind of a lame excuse is that?... Such a large hotel, but no way to borrow or purchase an umbrella, a Tylenol or a banana like you are able to do at any midling chain hotel... So gorgeous, but more like staying at a kitchen less airbnb than at a full service hotel...

...The toilet was unstable, when you sat on it you didn't know if it was going to fall off it's base, there was no ice on the floor where I stayed, called for extra towels and hangers that never arrived...and I paid in full when I booked to get a discount but was hit with a $10 per night "facility" fee...

...We had the pleasure of staying at this hotel for a local wedding. We had a large 2 room suite on the 15th floor... The hotel is beautiful with so much history and architectural details and for that I would give it a 5 Stars!... The double king beds and pillows were very comfortable... I like that the hotel is in the heart of downtown so we could walk everywhere... We especially enjoyed walking to Nicobella Restaurant to our breakfast, lunch or dinner or to a local brewery... Although there is a coffee machine in the room, I decided to enjoy the coffee at the coffee shop attached to the hotel... They also had pastry and breakfast eats to purchase...

...Valet and outside staff ignored efforts to park and pay—they were too busy eating wings and ogling passersby...

...Turned air cooler and auto-fan kicked in blowing air in excess of 85 degrees- quickly made the temp rise... Text again to get guidance on finding the ceiling fan switch... no response... For a 4-star hotel I expect anything better than what was provided...

...Walking to food and drink locations and potential new neighborhoods including Brown University was great. Our room had plenty of space with an entryway/foyer and a comfortable living room and a separate bedroom with 2 king beds... It would be an especially fun place on NFL game days in the adjacent bar or in the summer when outside spaces could be utilized...

The Graduate hotel is stunning and simply delightful. It is now our favorite hotel to stay in in Providence!... We brought a sound machine with us, which was great, as our room was located next to the elevators; we didn’t notice a thing... Bed & pillows are super comfy, we had a nice view of the city from the 14th fl, the Malin & Goetz bath products felt & smelled incredible and I might just need to buy the body wash!...

If you're visiting Providence or any where within 50 miles driving, this is a awesome place to stay. Even if you're not driving, it's super convenient... The metro is a stones throw away... Graduate staff are friendly, extremely helpful and make you feel appreciated as a guest...

...The regular king bedrooms are on the smaller side, the bathroom is tiny, soundproofing is poor, TV is on the smaller side. Do yourself a favor and stay at one of the newer hotels in town...

We had a room on the eighth floor of The Graduate and found it to be very cozy. The building is located in a very convenient area of Providence that allows for easy walks to restaurants & shops... We walked from the train station to the hotel upon arrival, and during our stay found it easy to walk to restaurants, a stores, the ice rink, and movie theater in the mall... But it’s also super comfy and welcoming... The staff were helpful and friendly and I found myself chatting and laughing with several folks on staff during our long weekend stay... We really enjoyed our visit and will definitely return on future RI trips!...

We absolutely love the Graduate hotel - solely because of their amazingly friendly front desk staff and spacious rooms. Alazay at the front desk is so accommodating and personable…she remembers us every time... Highly recommend thr Graduate for couples who want to enjoy the city and feel like they’re coming “home” when they get back to their hotel...

...We received an upgrade for our room but the "upgrade" only had one king size bed instead of the two king beds which we reserved initially...

Stayed at the graduate a few times and we really like this hotel... Beds are comfortable, views of the city are lovely, you can get room service and drinks, and the bath products also seem higher end to me and smell really good... Really close to some great restaurants and clubs and such so it’s easy to walk back and forth if you are planning on having drinks and not driving... Our hotel of choice when we stay in Providence...

...The entry is absolutely grand, I adore all the fun colors, wallpapers, couches and all of its "extra"-ness. In the winter, you are right across the street from the ice skating rink... I saw there was room service, but no easy way to order it... No room book with things to do / see, just a QR code with a link to the website (even for a millennial, I prefer a physical book to page through)...

Great hotel, stayed in the junior suite on Christmas Eve. The suite was marvelous, the beds were so comfortable and made up to perfection... The room was designed so fabulously, there was so many great touches added to the rooms design...

...There’s a lot to like, but maybe even more to dislike... The rooms continue the university and graduate theme with pop and whimsical art and expensive wall papers... I asked on arrival date if I could get a 2 pm check-in... But it would cost an additional $25 fee... Their website indicates complimentary wifi, but there is an additional daily “facilities fee” for the complimentary wifi... Lastly, when I crawled into the big, comfy bed on my first night, I noticed that it was a queen size fitted sheet on a king size bed... Housekeeping, in fact, never made an appearance to refresh towels or anything else...

...After I asked about the A/C, the hotel provided a large and noisy fan...

...You can’t charge bar or restaurant tabs to your room... Graduate hotels plays with the notion that clever signs and graphics take the place of actual service, systems and quality...

The Graduate (the former Biltmore) is an excellent choice for a downtown Providence hotel... My friend and I were in Providence for the weekend to see a 2-play theater experience at the great Trinity Rep. We were literally a 5-minute walk from the theater...