Our stay was okay, and we were satisfied. Although everything was neat and decorated fairly nicely, we thought it was not as great as the pictures portrayed online. Maybe the overall masculinity did not appeal to me as a female, and it lacked coziness not only to me but also to my husband. The service was not overly friendly, and the amenities were spars with no early morning coffee, etc.
Stylish hotel, thoughtful hospitality, gorgeous bathroom products, great central location — and doing a cracking job of innovating through covid. Very comfortable bed, although I’m not a fan of their pillows.
I writing this from the cozy lobby of The Dean, where I am enjoying a hot tea and a small batch, specialty donut. The music, art and books that surround me are very well curated. I am looking forward to an event in the hotel parking lot this afternoon featuring the work of local artisans offering food, arts and crafts. The rooms are a bit small in this “hipster hotel”, but still a good value. They are thoughtfully appointed with personally chosen, eclectic art and furniture. In my three day stay, I have encountered no one over 35. I’m 65 and love it because I want to stay ahead of the cultural curve. If you frequent Radisson or Ramada, you may be disappointed. I love it! Great personal service from GM Sosothabna Ngin.
I stayed here a few years ago and gave it a great review at the time, and recommended it to friends. We were looking forward to returning - this visit however, was sorely lacking. Upon arrival (6:00pm), the front door was locked and another guest was already standing outside with his luggage. He said he had called the number on the door but was still waiting - and that he felt like he was checking into a youth hostel. After another five+ minutes, someone comes to let us in. I'm not sure what she had been doing - it's not as though anyone offers to help with your luggage. Upon check-in we were informed that they would be locking the front door and that we should use the keyed side door if we went out. We left and re-entered twice that evening (before 9pm), and both times, the sole staff member was not at the front desk, but was sitting back on the lobby sofa, with her feet up on the table, deeply immersed in her lap top. So much so, that she barely acknowledged us each time we passed. We were amazed at the lack of any attempt at customer service. I understand that due to Covid the staff has been pared down, but that is no excuse for the one person on staff to be hanging out on the sofa like a teenager. Why could she not sit at the front desk, enabling guests to enter that way, at least until later in the evening?! Regarding their supposed "Covid Protocol" as stated on their website: "After a quick temperature check at reception, you’re on your way to your room. High-touch items will be handed to you in your arrival bag at reception. This is to ensure we have properly disinfected these items.". None of this occurred. If you're not actually going to do it, please don't state it on your website. It seems like during Covid times, when many are reluctant to travel at all, hotels should be making an extra effort to make guests feel welcome and to ensure that their stay is as pleasant and comfortable as possible. To still be paying full rate, with none of the usual amenities, like an open coffee bar and restaurant, or even front door, is one thing - to also be treated with complete indifference is another. Next time we come to Providence we'll be looking elsewhere.…
We loved everything about our stay at The Dean. This was our first hotel stay during the pandemic, and we felt entirely safe with the precautions that the staff were taking. The staff were warm and welcoming, and so helpful throughout our stay. We eloped during our visit, and received so much love and joy from everyone we interacted with. The location was perfect for being able to traverse the city on foot with our photographer as we looked for the perfect place to say "I do!" The accommodations were beautiful and comfortable, and we loved that we were able to bring our pup along with us! The Dean will hold a special place in our memories forever, and we look forward to returning in the future.