About

4.5

Excellent

1,621 reviews

#4 of 25 hotels in Providence

Location

4.5

Cleanliness

4.6

Service

4.4

Value

4.1

Travelers' Choice

Hotel Providence is located in downtown Providence’s arts and theater district. This diamond boutique hotel boasts an artistic atmosphere, an onsite restaurant, and the city’s best location – within walking distance to shops, restaurants, art galleries, and theaters. We all have a passion…discover yours at Hotel Providence.

Location

139 Mathewson St, Providence, RI 02903-1806

Hotel Providence, Trademark Collection by Wyndham

Getting there

Great for walkers

Grade: 100 out of 100

100

T.F. Green Airport

6.9 mi•

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New Bedford Airport

25.5 mi•

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Providence Station

10 min

Rental Cars

See rental cars from $48/day

See all nearby hotels

112 Restaurants

within 0.3 miles

Providence Coal-Fired Pizza

374

2 min•$$ - $$$•Italian

See all nearby restaurants

47 Attractions

within 0.3 miles

The Great Escape Room

288

2 min•Escape Games

Providence Performing Arts Center

615

3 min•Architectural Buildings

Johnson & Wales University - Providence, RI

49

4 min•Educational sites

Lovecraft Arts & Sciences

8

5 min•Speciality & Gift Shops

See all nearby attractions

Traveler Insights

This summary was created by AI, based on 29 recent English reviews.

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The Hotel Providence, part of the Trademark Collection by Wyndham, garners mixed feedback. Many guests commend its central location, perfect for exploring the city on foot, and professional, friendly staff. However, some travelers argue that the hotel's atmosphere feels outdated and the rooms lack maintenance. Cleanliness is generally praised, but a few guests have had issues with housekeeping. Additional fees and limited parking have led some to question the value for money. Despite this, the convenient location and welcoming staff are frequently highlighted positives.

Location

Central

Atmosphere

Outdated

Rooms

Dated

Value

Overpriced

Cleanliness

Meticulous

Service

Inconsistent

Amenities

Satisfactory

Location

Central

Guests have called out the hotel's location as central and convenient, ideal for walking to many parts of the city, with a variety of interesting shops and restaurants nearby.

Christine P
Sep 2023 • 2 contributions
...The hotel was in a good location with some great restaurants nearby...
janet L
Aug 2023 • 1 contribution
...The downtown location, with many interesting shops and restaurants nearby, is a short distance from the Riverwalk...
340merrygoround
Jul 2023 • 24 contributions
...Location is pretty central and walkable to a variety of restaurants, shops and other destinations...
Lacey R
Jul 2023 • 1 contribution
...The location is excellent to walk almost anywhere you want to go...
Brittany H
May 2023 • 2 contributions
...The location is perfect for walking to several different places too...
Sally K
Oct 2022 • 7 contributions
...The location is great for walking to most parts of the city...
NYDoc
Oct 2022 • 36 contributions
...Great location in the center of restaurants and shops, although the block on which the hotel is located is a bit dicey...

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Atmosphere

Outdated

The hotel's atmosphere received mixed reviews, with some finding it outdated and gloomy, while others described it as welcoming and elegantly appointed.

V T
Aug 2023 • 1 contribution
...From check-in to check-out I found the atmosphere welcoming... The public areas and my room were well appointed, clean, and welcoming...
Making trips happen
Jul 2023 • 2 contributions
...The guest room has old furniture, brocaded drapes, sheets not highest quality... The only plus was bathroom was totally updated... It’s a gloomy, dark place from the moment you walk into lobby area...
340merrygoround
Jul 2023 • 24 contributions
The lobby area was well lit and nicely appointed... Room seemed a bit shabby but acceptable...
Deborah
Mar 2023 • 2 contributions
The Hotel Providence is a lovely blend of elegance and comfort. Our junior suite was uniquely decorated and had everything we needed... The hotel is right up the street from the Providence Performing Arts Center, where we saw a show...
donna M
Feb 2023 • 1 contribution
...Hotel providence is a great place to stay for a performance at ppac Donna Bob Newport RI...
Tracie
Nov 2022 • 16 contributions
...My biggest disappointment was how out of date the decor was...
Alyssa C
Nov 2022 • 9 contributions
...Loved the literary themes, the reception venue (especially the courtyard) and the King size bed...

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Rooms

Dated

Travelers have reported mixed reviews about the rooms at the hotel. While some appreciated the size and cleanliness, others criticized the dated decor, uncleanliness, and poor maintenance.

Christine P
Sep 2023 • 2 contributions
...The rooms were big and clean and the bathrooms were ok (grout could use some work) but limited places to place your things while getting ready...
V T
Aug 2023 • 1 contribution
...The public areas and my room were well appointed, clean, and welcoming...
janet L
Aug 2023 • 1 contribution
...My room was spacious with a view of the gorgeous church across the street...
340merrygoround
Jul 2023 • 24 contributions
...Room seemed a bit shabby but acceptable...
Making trips happen
Jul 2023 • 2 contributions
...The bedroom doors don’t fit property have cracks and you can see down hallway... The guest room has old furniture, brocaded drapes, sheets not highest quality... It all needs updated guest rooms to be 5 stars including the bar and restaurant area... There are better places to stay in Providence not here!...
Theresa K
Jul 2023 • 2 contributions
...Could not get the dolly to our room so had to carry luggage up those stairs and to our room...
Fearless33955584003
Jul 2023 • 1 contribution
...Boutique hotel posing as a Best Western...
carole
Jun 2023 • 2 contributions
...Our room had not been cleaned up after our first night stay until 7:30 PM...
Beth S
Jun 2023 • 1 contribution
...Our waiter was lovely but he was the server, the bartender and room service all by himself... The AC seems like it is spotty - hot in some rooms and cold in others...
Brittany H
May 2023 • 2 contributions
Really enjoyed our stay here, room and hotel were clean and comfortable...
Lesley D
Apr 2023 • 1 contribution
...When we visit Rhode Island again- we will stay at Hotel Providence to see Molly and Sofia again...
Leah B
Apr 2023 • 245 contributions
My family stayed recently at this beautiful, historic hotel before a tour of Brown University. We had a suite with two double beds and a fold-out couch... If our daughter ends up attending Brown, this will be our hotel of choice when visiting...
Deborah
Mar 2023 • 2 contributions
The Hotel Providence is a lovely blend of elegance and comfort. Our junior suite was uniquely decorated and had everything we needed...
Forrest W
Feb 2023 • 1 contribution
Stayed at the Hotel Providence for the PC Nova Game in Feb 2023...
Justina D
Jan 2023
Happy birthday Jonhs welcome to the 30’s Great venue very spacious Bar tender was great highly recommend Zack!...
Tracie
Nov 2022 • 16 contributions
...The room appeared clean considering the fact that the room was in much need of a facelift...
NYDoc
Oct 2022 • 36 contributions
Wonderful stay in Hotel Providence... Room was really nice and fairly spacious... Rates were good and they gave us a free upgrade because they had rooms available...
ResQLt
Sep 2022 • 180 contributions
...The room was OK, but dated and not as clean as one would hope... After I checked out there was an extra charge on my room which had been prepaid...
Nina W
Sep 2022 • 1 contribution
We stayed at Hotel Providence for my brother’s wedding...

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Value

Overpriced

Travelers often express dissatisfaction with hidden or unexplained charges, expensive amenities like parking, and a perceived lack of value for the price.

V T
Aug 2023 • 1 contribution
After reading some previous reviews of this hotel, I was a bit worried...
Making trips happen
Jul 2023 • 2 contributions
...It’s totally overpriced and should be 3 star place... Parking is no where except wherever they valet your car for $40/day... There is nothing 4-5 star about this place... The bedroom doors don’t fit property have cracks and you can see down hallway... There are better places to stay in Providence not here!...
Fearless33955584003
Jul 2023 • 1 contribution
...Very excited to stay here, but woeful experience...
Beth S
Jun 2023 • 1 contribution
...I hope that they value their front desk personnel...
Leah B
Apr 2023 • 245 contributions
...If our daughter ends up attending Brown, this will be our hotel of choice when visiting...
Laura W
Mar 2023 • 1 contribution
...However, I was charged a $45 “amenity fee” that wasn’t on the website or mentioned at check-in. I was only told about it because I asked at check-out why my card had been charged an additional fee... They agreed to take it off, but it’s pretty misleading and almost dishonest to charge a fee that’s not mentioned anywhere and I still don’t understand what it’s for...
Forrest W
Feb 2023 • 1 contribution
...When they finally figured out the issue, they opted to charge me in July 2023, 5 months later and gave zero notice. While I am fine with them charging me, I am not ok with zero contact notifying me as to what transpired...
Tracie
Nov 2022 • 16 contributions
...We did not use valet, as there was no space to pull in, so we found a pay lot very close by that was sufficient ($25 for overnight)...
NYDoc
Oct 2022 • 36 contributions
...Rates were good and they gave us a free upgrade because they had rooms available...
ResQLt
Sep 2022 • 180 contributions
I guess I expected more from a four star hotel and based on reviews... Also, I think they cold use a new mattress... After I checked out there was an extra charge on my room which had been prepaid...

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Cleanliness

Meticulous

The majority of travelers found the rooms and public areas clean and well-maintained. However, some guests mentioned issues with housekeeping and room facilities.

Christine P
Sep 2023 • 2 contributions
...The rooms were big and clean and the bathrooms were ok (grout could use some work) but limited places to place your things while getting ready...
janet L
Aug 2023 • 1 contribution
...More importantly, it was spotlessly clean and quiet...
V T
Aug 2023 • 1 contribution
...The public areas and my room were well appointed, clean, and welcoming...
340merrygoround
Jul 2023 • 24 contributions
The lobby area was well lit and nicely appointed...
Making trips happen
Jul 2023 • 2 contributions
...The only plus was bathroom was totally updated...
carole
Jun 2023 • 2 contributions
...I felt like I was bothering them Housekeeping appears to be poorly managed. Our room had not been cleaned up after our first night stay until 7:30 PM... We also had only 2 hangers in the closet and no wash clothes...
noura o
Jun 2023 • 1 contribution
...Very clean and amazing service and Zack is absolutely amazing!...
Brittany H
May 2023 • 2 contributions
Really enjoyed our stay here, room and hotel were clean and comfortable...
Tracie
Nov 2022 • 16 contributions
...The room appeared clean considering the fact that the room was in much need of a facelift...

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Service

Inconsistent

Many guests praised the hotel's service, frequently highlighting the staff's friendliness, helpfulness, and professionalism. However, a few found the service lacking or inconsistent.

Christine P
Sep 2023 • 2 contributions
The front desk staff was not friendly or engaging. We asked for a water and they acted like it was a chore...
janet L
Aug 2023 • 1 contribution
...Molly at reception welcomed me like family and made me feel like a VIP... Juan in the restaurant provided perfect service, just the right amount of attention without intruding...
V T
Aug 2023 • 1 contribution
...From check-in to check-out I found the atmosphere welcoming. Staff was personable, yet professional... The public areas and my room were well appointed, clean, and welcoming...
Lacey R
Jul 2023 • 1 contribution
...The entire staff were welcoming and friendly, and very helpful. Molly at the front desk and Juan at the restaurant bar are phenomenal at customer service... The weekend we were there the hotel had a pet adoption event with an animal shelter, while visiting the dogs we met Kate, director of sales and the event coordinator... From the top down the staff was so welcoming and professional...
Making trips happen
Jul 2023 • 2 contributions
...Parking is no where except wherever they valet your car for $40/day. Long time for them to get car to you when you need it... Staff is not professional know nothing about customer service... Look at you blank when you ask directions for TV, amenities in hotel, map of hotel, emergency exits... No ice available on floors it was in another section of hotel...
Theresa K
Jul 2023 • 2 contributions
...Front desk staff very pleasant and were very prompt to address requests. Molly at the front desk clearly loves her job and goes above and beyond to be accommodating... Makes everyone feel welcome!!... All staff I encountered was pleasant and helpful...
Fearless33955584003
Jul 2023 • 1 contribution
...Youthful staff tried to compensate, but weak...
Regine H
Jun 2023 • 2 contributions
...In fact, the front desk representative took great care of me and allowed me to get dressed in another room so that I can make it to the airport in time for my flight after being made extremely uncomfortable by a neighboring hotel guest...
Beth S
Jun 2023 • 1 contribution
The front desk is amazing - especially Molly. The restaurant was very casual and did not have enough staff... We ate there and the food was only fair and it took a long time... Our waiter was lovely but he was the server, the bartender and room service all by himself... I hope that they value their front desk personnel...
carole
Jun 2023 • 2 contributions
The only saving grace at this hotel was Molly, the evening desk person...
noura o
Jun 2023 • 1 contribution
...Very clean and amazing service and Zack is absolutely amazing!...
Brittany H
May 2023 • 2 contributions
Really enjoyed our stay here, room and hotel were clean and comfortable. Service was really amazing, Molly went above and beyond to make us feel welcome... She was so friendly and sweet and we thoroughly enjoyed chatting with her throughout our stay!...
Leah B
Apr 2023 • 245 contributions
...We were able to walk down the block to a pub for our evening meal, to a cute coffee shop for breakfast, and to the front gates of Brown University. The highlight of this stay was the front desk personnel... We dealt directly with 3 different people during our stay, and they were among some of the most helpful hotel staff I have ever encountered... If our daughter ends up attending Brown, this will be our hotel of choice when visiting...
Lesley D
Apr 2023 • 1 contribution
Molly and Sofia made the trip so memorable for me and my two young daughters! In a short two days they became like long-time friends; they anticipated needs, provided work class customer service well above and beyond expectations, and always were cheerful, despite whatever the situation...
donna M
Feb 2023 • 1 contribution
...Friendly and accommodating, Hotel Providence is fortunate to have an employee like her. Hotel providence is a great place to stay for a performance at ppac Donna Bob Newport RI...
Justina D
Jan 2023
Happy birthday Jonhs welcome to the 30’s Great venue very spacious Bar tender was great highly recommend Zack! Super friendly great service...
Sally K
Oct 2022 • 7 contributions
...The staff is very friendly and helpful, always ready to answer questions or suggest restaurants and activities. The beds are very comfortable, and they even supply robes!...
121Suzieq
Sep 2022 • 2 contributions
...Jairo and Lavi treated us as if we were guests in their home. They went out of their way to accommodate our large party no matter what we asked of them... The best part was we didn’t have to ask, they assessed our needs and got it done... Thank you so much for going above and beyond Jairo and Lavi!... Next time we are in town we will be sure to stop in and say hello!...
Nina W
Sep 2022 • 1 contribution
We stayed at Hotel Providence for my brother’s wedding... I was inclined to write this review because Lavi & Jairo treated us so well... They were attentive, personable, and continuously asked us how our stay was going... But these two really made our experience at Hotel Providence that much better!...
ResQLt
Sep 2022 • 180 contributions
...After I checked out there was an extra charge on my room which had been prepaid... You would think they would tell you that when you checked in, or at least when you checked out... I only saw it on my credit card bill after the fact...

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Amenities

Satisfactory

Guests appreciate the friendly staff, comfortable rooms, and good location. However, some were surprised by additional amenity fees and limited parking.

Christine P
Sep 2023 • 2 contributions
...We asked for a water and they acted like it was a chore... The hotel was in a good location with some great restaurants nearby... The rooms were big and clean and the bathrooms were ok (grout could use some work) but limited places to place your things while getting ready...
janet L
Aug 2023 • 1 contribution
...My room was spacious with a view of the gorgeous church across the street. More importantly, it was spotlessly clean and quiet... Molly at reception welcomed me like family and made me feel like a VIP... The downtown location, with many interesting shops and restaurants nearby, is a short distance from the Riverwalk... Juan in the restaurant provided perfect service, just the right amount of attention without intruding...
Theresa K
Jul 2023 • 2 contributions
Front desk staff very pleasant and were very prompt to address requests... Makes everyone feel welcome!!... Nice patio area to sit outside...
Making trips happen
Jul 2023 • 2 contributions
...Parking is no where except wherever they valet your car for $40/day... The only plus was bathroom was totally updated... It all needs updated guest rooms to be 5 stars including the bar and restaurant area... There are better places to stay in Providence not here!...
340merrygoround
Jul 2023 • 24 contributions
The lobby area was well lit and nicely appointed. Valet and front desk staff were friendly and helpful... Location is pretty central and walkable to a variety of restaurants, shops and other destinations...
Beth S
Jun 2023 • 1 contribution
The front desk is amazing - especially Molly... We ate there and the food was only fair and it took a long time... Our waiter was lovely but he was the server, the bartender and room service all by himself...
dshore1
Jun 2023 • 76 contributions
...Federal hill is a 10 minute walk with great food. We were only here for one night but would definitely stay here again...
noura o
Jun 2023 • 1 contribution
Came here with a few of my friends and absolutely loved it!! Very clean and amazing service and Zack is absolutely amazing!... Definitely going to book an event here soon and would definitely come stay here again anytime i’m in the area!!...
Brittany H
May 2023 • 2 contributions
Really enjoyed our stay here, room and hotel were clean and comfortable... The location is perfect for walking to several different places too...
Leah B
Apr 2023 • 245 contributions
My family stayed recently at this beautiful, historic hotel before a tour of Brown University. We had a suite with two double beds and a fold-out couch... We were able to walk down the block to a pub for our evening meal, to a cute coffee shop for breakfast, and to the front gates of Brown University... If our daughter ends up attending Brown, this will be our hotel of choice when visiting...
Lesley D
Apr 2023 • 1 contribution
Molly and Sofia made the trip so memorable for me and my two young daughters!... When we visit Rhode Island again- we will stay at Hotel Providence to see Molly and Sofia again...
Deborah
Mar 2023 • 2 contributions
The Hotel Providence is a lovely blend of elegance and comfort. Our junior suite was uniquely decorated and had everything we needed... The hotel is right up the street from the Providence Performing Arts Center, where we saw a show... Great restaurants for dinner and breakfast were within a five-minute walk of the artsy area...
Laura W
Mar 2023 • 1 contribution
...However, I was charged a $45 “amenity fee” that wasn’t on the website or mentioned at check-in...
Tracie
Nov 2022 • 16 contributions
...We did not use valet, as there was no space to pull in, so we found a pay lot very close by that was sufficient ($25 for overnight)... There was coffee available in the lobby in the morning... The hotel is in a convenient area, walkable shopping and restaurants...
Alyssa C
Nov 2022 • 9 contributions
My husband and I spent the night at the hotel after my brother's wedding reception at the hotel. Loved the literary themes, the reception venue (especially the courtyard) and the King size bed...
Sally K
Oct 2022 • 7 contributions
...The staff is very friendly and helpful, always ready to answer questions or suggest restaurants and activities. The beds are very comfortable, and they even supply robes!... The location is great for walking to most parts of the city... We highly recommend this beautiful hotel!...
NYDoc
Oct 2022 • 36 contributions
Wonderful stay in Hotel Providence... Room was really nice and fairly spacious... Rates were good and they gave us a free upgrade because they had rooms available... Great location in the center of restaurants and shops, although the block on which the hotel is located is a bit dicey...
121Suzieq
Sep 2022 • 2 contributions
...Jairo and Lavi treated us as if we were guests in their home. They went out of their way to accommodate our large party no matter what we asked of them... Thank you so much for going above and beyond Jairo and Lavi!... Next time we are in town we will be sure to stop in and say hello!...
Nina W
Sep 2022 • 1 contribution
...We ate multiple times at Backstage Kitchen & Bar. I was inclined to write this review because Lavi & Jairo treated us so well... They were attentive, personable, and continuously asked us how our stay was going... But these two really made our experience at Hotel Providence that much better!...
ResQLt
Sep 2022 • 180 contributions
...After I checked out there was an extra charge on my room which had been prepaid...

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HOTEL PROVIDENCE, TRADEMARK COLLECTION BY WYNDHAM $143 ($̶3̶1̶3̶) - Updated 2023 Prices & Reviews - RI

Frequently Asked Questions about Hotel Providence, Trademark Collection by Wyndham

Which popular attractions are close to Hotel Providence, Trademark Collection by Wyndham?

Nearby attractions include The Great Escape Room (0.10 miles), Providence Performing Arts Center (0.1 miles), and Johnson & Wales University - Providence, RI (0.2 miles).

See all nearby attractions.

What are some of the property amenities at Hotel Providence, Trademark Collection by Wyndham?

Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.

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Which room amenities are available at Hotel Providence, Trademark Collection by Wyndham?

Top room amenities include a flat screen TV, blackout curtains, and a desk.

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What food & drink options are available at Hotel Providence, Trademark Collection by Wyndham?

Guests can enjoy an on-site restaurant and a lounge during their stay.

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Is parking available at Hotel Providence, Trademark Collection by Wyndham?

Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.

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What are some restaurants close to Hotel Providence, Trademark Collection by Wyndham?

Conveniently located restaurants include Gracie's, The Capital Grille, and Ellie's.

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Are there opportunities to exercise at Hotel Providence, Trademark Collection by Wyndham?

Yes, guests have access to a fitness center during their stay.

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Is Hotel Providence, Trademark Collection by Wyndham located near the city center?

Yes, it is 0.10 miles away from the center of Providence.

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Are pets allowed at Hotel Providence, Trademark Collection by Wyndham?

Yes, pets are typically allowed, but it's always best to call ahead to confirm.

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Does Hotel Providence, Trademark Collection by Wyndham offer any business services?

Yes, it conveniently offers a business center, meeting rooms, and a banquet room.

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Which languages are spoken by the staff at Hotel Providence, Trademark Collection by Wyndham?

The staff speaks multiple languages, including English, Spanish, and Portuguese.

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Hotel Providence, Trademark Collection by Wyndham

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HOTEL PROVIDENCE, TRADEMARK COLLECTION BY WYNDHAM $143 ($̶3̶1̶3̶) - Updated 2023 Prices & Reviews - RI