The amenities and staff were incredible. Good food and fun games entertained the kids. The pool was fun and had some floats and noodles, and it was opened late as well (11pm). We didn’t get to hang out at the fire pits outdoors, but they look cool and relaxing.
The rooms are nice. We attended the rehearsal dinner there. The food was no less than excellent! The service was excellent! I would recommend the Ridgeline while staying in Estes Park. One odd service I noticed is housekeeping brought fresh towels daily but did not take the used towels.
The location is fine, the reception area is tidy, and the staff is polite. The hotel property, however, is in disrepair, and the result is rather sad. It was cheaply furnished, and that cheap furniture is now dated, broken, peeling, and covered with evidence of other guests. The floors and carpet are filthy and worn, and the ground floor rooms are inexplicably damp in a relatively dry climate, which is, I assume, the source of the place's unpleasant odor. The windows cannot be opened, the window unit air conditioners are in grave need of service, and the moldy bathrooms adorned with assorted body hair from previous occupants will make you want to shower elsewhere. The WiFi is spotty or nonexistent, and the prices are exorbitant because it's a tourist town and those unfortunate souls who reserved a room here will not find a vacancy elsewhere. Simple, no-frills, efficient... These are the things marketing is trying to evoke. This place is none of those.…
My family and I booked 3 rooms July 2-6 to attend my son’s wedding. The hotel was ok with no extra toilet tissue left in the bath. No services and it was understandable with short staff. I expected more of a rustic atmosphere according to the website. The worse part was our terrible eating experience at the attached restaurant. Poor service. Couldn’t handle a party of 6 people Will definitely not be back. I guess I expected too much from a Choice Hotel
Had a great 8 days at The Ridgeline. Reception staff were very friendly and helpful. Latitude 105 was brilliant especially the amazing barman Edward and waitress Sage, these two made our experience wonderful. Food was fantastic and the cooks were so helpful with my allergies and gluten intolerance. Our only downside was the housekeeping dept. In the eight days we stayed at the Ridgeline our beds were not changed and beds were not made. The only things done were towels changed and bins emptied, one day we saw one member of the housekeeping dept. in the corridor drinking wine left in the bin of another room.
The staff was friendly and the activities available for the kids were nice. They definitely need more bikes available if they are advertising that they offer it and are charging $15/night in an activity fee. The pool is nicer than the average hotel and the games available were fun! Great location!
This is a great place for families, but even as an older couple, we enjoyed the hot tub, pool, corn hole, ping pong, shuffle board, and pool table. Very friendly staff, clean, and an easy (beautiful) walk to downtown. We would highly recommend staying here!
Friendly, very helpful staff. Great environment. Can’t wait to see it after the renovation’s. We will be back. The room was comfy, clean, and as pictured. The facilities stayed open pretty late, the bar staff and restaurant were excellent.
Very friendly staff and nice property. The kids loved the fire pits and making s’mores. Very nice and clean. The check out process via text messaging is brilliant. The pictures on the website and the actual property match, unlike other experiences I have had.
Overall we enjoyed our stay here. Check-in was easy, room was clean. We loved the large pool and pool area, with kids' movies or shows playing. Fun atmosphere whether alone or with screaming kids all around. Nice hot tub as well. Staff (specifically Kayleigh) was very helpful recommending things to do around the area and even gave me a list she had made herself. And lent me her phone charger when I couldn't find mine! Cute lobby and rooms. The only complaint I have is that the bed was pretty hard.
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