First off we are on our anniversary trip and wanted to stay somewhere nice. Not the case with this hotel. The hotel staff was extremely rude upon check in and it went down hill from there. The rooms do not seem newly updated at all. They are small and the walls are paper thin. The bed is rock hard, and they only give you 3 pillows. Also the “comforter” is paper thin and we had to use an extra blanket we brought. We heard the room next to us all night and got a horrible nights sleep. We also asked for new towels as we are staying one more day. The staff informed us they put towels outside our room rather than in the room. My husband also called the manager and the manager left a extremely rude voicemail for my husband. He said they are always on site and there is NO ONE here. We knocked on the door 3 times and no one answered. Finally at 11 someone came and gave us towels. We asked why they didn’t answer the emergency phone number we called or the door and they informed us it’s because they were doing laundry. They also are claiming they didn’t have house cleaning clean our room because the do not disturb sign was up even though the housekeeper WATCHED us take the sign down. The staff here does not care about our stay and they are making our trip miserable. They are very overpriced for what they offer. I do not recommend this hotel to anyone looking for a relaxing stay. STAY AWAY. And now the manager is trying to kick us out of our room because we had an issue with them. So my husband called the cops to have a more civil interaction than we did the first time. The cops got there and the manager was no where to be found. The cops left and we decided we had had enough and were going to leave. My husband went back to the office to get a final receipt from them so they didn’t try to pull anything on us and they wouldn’t answer the door. So the cops finally called and got a hold of someone who is suppose to send us an email receipt. These people claim on other reviews I’ve read that they are “not interested in being right, I’m interested in a happy guest”. Well no happy guest here. VERY DISAPPOINTED in the poor management of this hotel.…
Staff was Nice, The room was clean and the Location is Great. I would not hesitate to recommend this place. Rocky Mountain National Park 5 minutes away and it is 5 minutes from downtown Estes Park with a beautiful view. Great eating choices near by.
Nice location and very clean. Check in process was quick and the lady was very friendly and welcoming. Bathroom was smaller than I had anticipated from the photos, a little too tiny in my opinion. The heater was also a little loud but the guy quickly came and adjusted it. The owners customer service was outstanding. It feels much more like a family bed and breakfast than a hotel in that respect. My kids felt so special that the owners remembered their names and said hi to them every time they saw them. The doors lock automatically behind you so we locked ourselves out at 3:30 in the morning when we went to go see the bugling elk, but the guy was there within minutes to let us back in. Overall a really great stay and highly recommend.
Newly remodeled rooms equipped with everything you would need. This is about a 10 minute drive from the entrance to RMNP and a 10 minute drive to town. There is also a great restaurant and shopping center within walking distance. Check in and checkout was easy. The one downside were the beds were really hard.
Stayed here a couple nights while we visited Rocky Mountain National Park. Very quiet motel. No early check in allowed. Office opens at 3:30 sharp to get keys. No frills place. Restaurant next door, but pricey. Not walking distance to main town shops.