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800 Rio Grande Blvd NW, Albuquerque, NM 87104-2007
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Traveler (665)
Room & Suite (427)
Dining (86)
What is Travelers’ Choice?
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What you can expect during your stay
  • Individually wrapped toiletries
Updated 10/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 10/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 153 hotels in Albuquerque
Location
4.6
Cleanliness
4.4
Service
4.5
Value
4.2
Travelers' Choice
The Hotel Albuquerque offers New Mexican hospitality in with Albuquerque sophistication. Adorned with a historic touch of contemporary furnishings inside its territorial-style exterior, the hotel is a one-of-a-kind experience. Comfort is melded with New Mexican elegance in every one of the 188 guest rooms. The hotel offers restaurants, bars and social venues on the property to satisfy the hungry, the high-class, and the ultra-chic. As a landmark to the city, the hotel sits quaintly in the historic Old Town area, where guests can conveniently walk to several attractions, parks, museums, and shops. After one experience at the Hotel Albuquerque, you’ll feel like calling Albuquerque your home."Hotels supporting cultural causes."
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Property amenities
Parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Hot tub
Outdoor pool
Heated pool
Coffee shop
Restaurant
Banquet room
Meeting rooms
Chapel / shrine
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Coffee / tea maker
Flatscreen TV
VIP room facilities
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Mountain View
Languages Spoken
English, Spanish
2298Reviews14Q+A100Room tips
Traveler rating
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Most Recent
MNFarmFamilyTravels wrote a review Aug 14
Blue Earth, Minnesota222 contributions57 helpful votes
The exterior of the hotel is beautiful and the lobby is as well, but I found our room to be bland and outdated. There was nothing special about it at all. The beds were small and uncomfortable. Only one elevator was working at the time and the other one was extremely slow so we had to carry our bags down multiple flights of stairs.
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Date of stay: December 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kelsey Harney, Other at Hotel Albuquerque at Old Town
Responded 2 days ago
Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed our hotel and lobby, but we apologize for the issues you experienced with us. We appreciate your honesty as this will help us to improve. We will share your feedback with our staff and we would love another chance to care for you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fading_Goalie wrote a review Jul 2022
Ottawa, Canada10 contributions5 helpful votes
+1
I stayed at this hotel as it was where a convention I attended was held. The room was first rate and the staff were friendly and knowledgeable. The facilities were second to none for any convention I had attended with places to visit (Old Town and Museum of Albuquerque) and some restaurants nearby.
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Date of stay: July 2022Trip type: Traveled on business
Room Tip: I didn’t have a car so would have needed to arrange other transportation to visit areas away from...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Kelsey Harney, Other at Hotel Albuquerque at Old Town
Responded 3 weeks ago
We are ecstatic to hear that you enjoyed your experience with us! Thank you for your kind review and support. We hope to care for you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lizzy Y wrote a review Jul 2022
1 contribution1 helpful vote
The most beautiful amazing hotel i have ever stayed at , wonderful room service, maintenance helped out so much and i would forever stay here if they keep up with the excellent work!! Thank you all!!!
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Kelsey Harney, Other at Hotel Albuquerque at Old Town
Responded 4 weeks ago
Thank you so much for your glowing review! We are elated to hear that you enjoyed your experience with us and your support is greatly appreciated. We hope to care for you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bobbie C wrote a review Jul 2022
Phoenix, Arizona9 contributions8 helpful votes
I’ve stayed at this hotel many times over the last 20 years. It was always nice, but since the remodeling it is really superb. The rooms are gorgeous, the staff is helpful, the restaurant food is delicious. I highly recommend Hotel Albuquerque.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Kelsey Harney, Other at Hotel Albuquerque at Old Town
Responded Jul 12, 2022
We are thrilled that you enjoyed your recent stay with us! Thank you so much for your kind words about our hotel and staff. We truly appreciate your support and high recommendation and we hope to care for you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Flying B wrote a review Jun 2022
1 contribution2 helpful votes
Had business in Albuquerque this morning, so I came into town with my wife last night and stayed at the Hotel Albuquerque Old Town. Could not have picked a better place to spend the night. From checking in with Shae at the front desk, to dinner at Gardunos, the folks here know how to make someone feel welcome. Our server at dinner, I think her name was Alysha, was working solo because somebody had called off, and even though she had 8 tables while we were eating, service never missed a beat! She was cool, calm and confident, and every Corona I had was cold and delicious, as was the food. Room was recently redone, bed was so comfortable, and I really loved the oversized bed pillows. Good sized bathroom, and plenty of hot water in my shower. Will definitely be returning, may not even wait for business to bring me back, the wife says we should come back for a weekend staycation, and I could not agree more! Just a fabulous hotel.
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Date of stay: June 2022
Rooms
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Ask for a room with a balcony, incredible views in all directions!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Kelsey Harney, Other at Hotel Albuquerque at Old Town
Responded Jul 1, 2022
Thank you so much for your incredibly kind review! We are elated to hear that you enjoyed many aspects of your stay with us and we truly cherish your support! We look forward to caring for you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jorge V wrote a review Jun 2022
Shelton, Washington1 contribution1 helpful vote
Great Hotel and customer service, particularly from Shae and Alex at the front desk. Cleaning staff was alos great. As a bonus, the little store was very well stocked with toiletries and most things tourists might need from nnadvertently having left behind. Great souvenirs for a very reasonable price. Highly recommended place to stay!!!!
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Date of stay: June 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Kelsey Harney, Other at Hotel Albuquerque at Old Town
Responded Jun 13, 2022
We are ecstatic to hear that you enjoyed many aspects of your stay with us! Thank you so much for your kind words and high recommendation. Your support is greatly appreciated and we hope to care for you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Butter Boy wrote a review May 2022
Windsor, United Kingdom3 contributions
No bell hop Unable to book a taxi Twin bed room, no assistance with cases. No room service No breakfast Bar shuts at 10pm no drinks for residents Empty mini bar Disinterested staff Utterly abysmal…. This hotel is a shambles, the only comment that brings promises is we are only here for one night.
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Date of stay: May 2022Trip type: Traveled with family
Room Tip: Drive past
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kelsey Harney, Other at Hotel Albuquerque at Old Town
Responded May 21, 2022
We are deeply sorry to hear that your stay with us was not a positive one. We sincerely apologize that we missed the mark on many aspects of your stay, but we appreciate your honest feedback as this will help us to become our very best! We are working diligently to get back to the care and accommodations that we are known and loved for and your feedback will be very helpful in our improvement. We again are so sorry that your experience was not the best, but we would love another opportunity to impress you in the future with our improvements.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GezenBey wrote a review May 2022
London, United Kingdom208 contributions262 helpful votes
Phoned for a rate as I was driving into town when I got to reception told a higher amount as I was staying a night didn’t want to argue. Hotel is being remodelled so a lot of works going on . Hotel itself has immense potential but when I arrived I did not notice one guest , given its a huge building that was a surprise. Garden was pleasant . Nothing to do in the area absolutely nothing . Don’t get talked into visiting Albuquerque DONT .
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Date of stay: May 2022
Value
Location
Service
Room Tip: Rooms here are very expensive and not worth it
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kelsey Harney, Other at Hotel Albuquerque at Old Town
Responded May 14, 2022
Thank you for taking the time to leave us a review about your stay with us. We are sorry to hear that you were not impressed. We are working hard to remodel our hotel and enhance our guests' experience so we can provide the best care and accommodations possible. We appreciate your honest feedback and although this stay was not the best, we would love another opportunity to impress you in the future with our improvements.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LisaB-fromBoi wrote a review May 2022
Boise, Idaho2 contributions
False Advertising! This hotel's website shows a romance special with a 2 pm late checkout. But the hotel does not offer a late check out! None of the codes for the specials work when you book online, so I called their reservations department (and I was talking to a hotel employee, not a booking company) and was told all I had to do was request that special when checking in. They put a request for the 2 pm checkout on our reservation. I called the hotel a week before arrival to confirm that they could see our request for the 2 pm check out and that it wouldn’t be a problem. That was another chance for them to tell me that they don’t offer late checkout, but they didn’t. We didn’t find out until day of arrival, which is too late to find other accommodations on a Friday night. The 2 pm check out was the only reason we booked this hotel, as our flight wasn't until 7 pm. We planned our day around it and had to change our schedule. The Manager was very nice and apologetic and said he has requested several times that the 2 pm checkout special be removed from the website, so that guests don’t falsely believe that the hotel offers late checkout. Shame on the owners for continuing to advertise a 2 pm check out special when they don’t offer late check out. FYI, the mini fridge is extra tiny - it’s not deep enough for a to-go container so don’t plan on keeping leftovers.
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Date of stay: April 2022
Location
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kelsey Harney, Other at Hotel Albuquerque at Old Town
Responded May 15, 2022
Thank you for taking the time to share about your experience, Lisa. We are again very sorry for the confusion regarding your checkout time. We are working to regrow our team and train our new members properly. We see how this inconvenience could have been addressed better and we will be sure to improve our communication. We also apologize that you felt we were falsely advertising, we did not mean for this to be the case and we are connecting with our associates to care for this advertisement properly. Thank you for speaking with management and for your kindness that you showed. We greatly enjoyed caring for you and we hope you can forgive us for the bumps in this stay and allow us another opportunity to care for you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JoanB wrote a review Apr 2022
3 contributions4 helpful votes
This should have been a five-star rating. The potential is there. We stayed at this hotel from 4/13-4/19. We booked through Member Travel Privileges (USAA Perks). My parameters were for a nice hotel within walking distance to Old Town with free parking and, of course, wi-fi. The listing at Member Travel Privileges stated that free parking was available as well as "complementary" wi-fi. We checked out before 5AM because we had an early flight. At that time, we were told that we were being charged a $20 (plus $1.58 tax) per night "Amenity Fee". We didn't have the time to discuss this. I have looked up what constituted the amenities for which we were charged. They apparently include parking and wi-fi, bottled water (two bottles per day), as well as the pool (we didn't use it) and the fitness center (which is actually at another facility). This facility is undergoing major renovations and only three floors (of eleven) are currently being used. The hot water is a problem. Some rooms don't have any. (We met a couple who had to change rooms because they had no hot water.) We had hot water in the shower but we had to run the water in the basin for at least 10 minutes to get it to run hot. In a land of little rain, this is extravagant. We had a balcony room on the eleventh floor overlooking the courtyard. The view was spectacular! The balconies are situated so that they are not in the direct sun. It wolud have been nice to have some seating available outside. The rooms have great potential that is not maximized. There are too few drawers, too little counter space in the bathroom, and no seating to enjoy a meal in the room. Overall, we enjoyed our stay. I love Old Town and it was a short walk away. Freeway access was easy. The staff was very nice. I am irritated about the “Amenity Fee”, particularly because it included features that I had been led to believe were included with our room. (I did want to contact them via e-mail but I could not find an e-mail address.) This facility left me feeling it wasn’t quite ready for prime time. I would like to stay there again when they are fully operational (and up front about charges).
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Date of stay: April 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Kelsey Harney, Other at Hotel Albuquerque at Old Town
Responded Apr 20, 2022
We are glad to hear that you enjoyed your visit with us, but we sincerely apologize that we missed the mark on some aspects of your stay. Although we strive to provide our guests with a five star experience, we understand we will always have room to grow and areas to improve upon and we truly value your honesty. This feedback will be very helpful in our growth and becoming our very best as we are currently working diligently to improve and provide the best accommodations for our guests! We will work with our teams to improve and we hope you will give us another shot to impress you in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$212 - $312 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
at old town albuquerque, at old town hotel albuquerque, hotel albuquerque old town
LOCATION
United StatesNew MexicoAlbuquerque
NUMBER OF ROOMS
188
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Frequently Asked Questions about Hotel Albuquerque at Old Town
Which popular attractions are close to Hotel Albuquerque at Old Town?
Nearby attractions include New Mexico Museum of Natural History and Science (0.3 miles), Albuquerque Museum (0.2 miles), and San Felipe de Neri Church (0.3 miles).
What are some of the property amenities at Hotel Albuquerque at Old Town?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Hotel Albuquerque at Old Town?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Albuquerque at Old Town?
Yes, parking is available to guests.
What are some restaurants close to Hotel Albuquerque at Old Town?
Conveniently located restaurants include D.H. Lescombes Winery & Bistro, High Noon Restaurant & Saloon, and Church Street Cafe.
Are there opportunities to exercise at Hotel Albuquerque at Old Town?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hotel Albuquerque at Old Town?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Albuquerque at Old Town offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Albuquerque at Old Town?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Albuquerque at Old Town?
Many travelers enjoy visiting Petroglyph National Monument (4.7 miles), West Mesa (2.7 miles), and The Whittlesey House (2.1 miles).
Does Hotel Albuquerque at Old Town have any great views?
Yes, guests often enjoy the mountain view available here.