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Hotel Albuquerque at Old Town

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Traveler (571)
Room & Suite (415)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Hotel Albuquerque offers New Mexican hospitality in with Albuquerque sophistication. Adorned with a historic touch of contemporary furnishings inside its territorial-style exterior, the hotel is a one-of-a-kind experience. Comfort is melded with New Mexican elegance in every one of the 188 guest rooms. The hotel offers restaurants, bars and social venues on the property to satisfy the hungry, the high-class, and the ultra-chic. As a landmark to the city, the hotel sits quaintly in the historic Old Town area, where guests can conveniently walk to several attractions, parks, museums, and shops. After one experience at the Hotel Albuquerque, you’ll feel like calling Albuquerque your home."Hotels supporting cultural causes."
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Property amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Free Parking
Spa
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Mountain View
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Spring Break in ABQ

Location

Full view
90Good for walkers
Grade: 90 out of 100
29Restaurantswithin 0.3 miles
42Attractionswithin 0.3 miles
2,117Reviews
1,014Photos
13Q+A
100Room tips
Traveler rating
  • 1,153
  • 617
  • 204
  • 84
  • 59
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Popular mentions
We stayed here for a conference recently. The staff was super nice and friendly and very helpful. The hotel is beautiful and in a great location within easy walking distance to Old Town. Our room was on the 10th floor and had a great view of Sandia Peak and, the morning we
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Response from Kelsey H, Social Media Coordinator at Hotel Albuquerque at Old Town
Responded yesterday
Thank you for your feedback, Joan. We are happy to hear that you enjoyed several aspects of your stay and that you had the opportunity to enjoy the view of hot air balloons on your last day. If you would like to see more of that, we highly recommend you come back again for the annual Balloon Fiesta! In reference to the other areas of your stay, we are disappointed to hear that there were some aspects that did not meet your expectations, and we apologize for any inconvenience these may have caused. Thank you for bringing these areas to our attention and we will use your feedback to improve for our future guests experience. We would love to have you stay with us again in the future for another opportunity to really impress you!
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Hotel's Favorite
The first thing that struck me was the friendliness and good cheer of every employee. The rooms are spacious with a balcony, and a lovely view. Also, there was immediate hot water for morning showers--no running the water for 2 minutes! The restaurant was good, and the fire in
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I was here for a conference. The convention and entry part of the hotel exude old time New Mexico. The rooms themselves felt like a 1970s sitcom layout. All the staff were extremely helpful and friendly. Despite the ongoing renovation, it was quiet in the rooms. Close to may
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Response from Kelsey H, Social Media Coordinator at Hotel Albuquerque at Old Town
Responded 3 days ago
Thank you for the kind review! We are so pleased that you enjoyed so many aspects of your stay with us. We apologize for any inconvenience you experienced due to our construction, but we are glad that it did not take away from your overall experience. We hope you will come stay with us again in the future, and enjoy the new updates that are in process.
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We had a grt stay at Hotel Albuquerque. The place was nice and different with beautiful old artifacts. The Room was comfortable. The meals were good and the staff was amazing. From the front desk to the maids. The staff took time out to greet us, to smile with us and were very
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Response from Kelsey H, Social Media Coordinator at Hotel Albuquerque at Old Town
Responded 6 days ago
Thank you for the review, Sherolin. We strive to give our guests great customer service, so we are so pleased that you felt well cared for from so many of our staff! We hope you will come and stay with us again for your next conference!
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The lobby is impressive and it *is* close to Old Town, but that's where the positives end. When we arrived in our room we found a half-eaten sandwich on the floor. This was interpreted by the front desk as "trash had not been emptied," which was hardly the case. We were given a
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Response from Kelsey H, Social Media Coordinator at Hotel Albuquerque at Old Town
Responded 1 week ago
Thank you for taking the time to let us know how we are doing, Wendy. We are deeply sorry that you did not find your stay to be a five-star experience. We always want our guests to feel relaxed and well taken care of; we apologize that there were aspects of your stay that interfered with this and caused some inconveniences. We will speak with our housekeeping staff about your experience and make the necessary adjustments to improve in the future. We would love to welcome you again in the future, for another chance to impress you!
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Album Categories
All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event RoomsFamily and Play Areas
Looking out.
The view over the wall.
I did not like the wall.
Not a walk-in shower.
The sink area is rather small.
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12345683
Is the pool heated?
No, I don’t think so.
0 votes
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I would suggest you call ahead. Most hotels will accommodate if you give them a heads up.
0 votes
Hi Kristen, We are working to have the pool open by the beginning of May.
0 votes
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123
"High floor with a balcony"
"Ask for as high a floor as possible to get good views. Often you seen balloons."
"Only stay on the top floor if you can"
"Ask for a corner"
"Top floor rooms will provide view of the air balloons in the morning, which the city is famous for."
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PRICE RANGE
$143 - $264 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
at old town albuquerqueat old town hotel albuquerquehotel albuquerque old town
FORMERLY KNOWN AS
Sheraton Old Town Hotel
LOCATION
United StatesNew MexicoAlbuquerque
NUMBER OF ROOMS
188
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