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Hotel Albuquerque at Old Town

Traveler (758)
Room & Suite (431)
Dining (87)

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About

#5 of 181 hotels in Albuquerque
Location
4.6
Cleanliness
4.4
Service
4.5
Value
4.2
The Hotel Albuquerque offers New Mexican hospitality in with Albuquerque sophistication. Adorned with a historic touch of contemporary furnishings inside its territorial-style exterior, the hotel is a one-of-a-kind experience. Comfort is melded with New Mexican elegance in every one of the 188 guest rooms. The hotel offers restaurants, bars and social venues on the property to satisfy the hungry, the high-class, and the ultra-chic. As a landmark to the city, the hotel sits quaintly in the historic Old Town area, where guests can conveniently walk to several attractions, parks, museums, and shops. After one experience at the Hotel Albuquerque, you’ll feel like calling Albuquerque your home."Hotels supporting cultural causes."
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Property amenities
Parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Hot tub
Outdoor pool
Heated pool
Coffee shop
Restaurant
Banquet room
Meeting rooms
Chapel / shrine
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Coffee / tea maker
Flatscreen TV
VIP room facilities
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Great View
Languages Spoken
English, Spanish
Traveler Insights
This summary was created by AI, based on 127 recent English reviews.
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Hotel Albuquerque at Old Town is praised by many travelers for its convenient location near the old town, Sawmill Market, and various museums. Guests have called out the hotel's cleanliness, particularly in the rooms, pool area, and bathrooms. The relaxing and charming atmosphere, enhanced by live music and local art, is popular among guests. The service, especially at the restaurant and front desk, earns rave reviews, while the wide range of amenities is appreciated. However, some travelers warn about overpriced accommodations and hidden fees.
Location
Convenient
Atmosphere
Charming
Rooms
Spacious
Value
Mixed
Cleanliness
Spotless
Service
Attentive
Amenities
Abundant
Location
Convenient
Travelers praise the hotel's location for its proximity to the old town, Sawmill Market, and various museums, noting its convenience for walking and easy parking.
  • Joanne410
    Joanne410
    Sep 2023 1 contribution
    ...Location is perfect for old town walking and I especially appreciated the morning coffee available in the lobby...
  • Rhi21
    Rhi21
    Sep 2023 451 contributions
    ...The hotel is in a great location to Old Town (walking distance) and Sawmill Mark!...
  • Gogi0418
    Gogi0418
    Sep 2023 41 contributions
    ...Beautiful grounds and great location for Old Town and Sawmill...
  • Kurtmj76
    Kurtmj76
    Jul 2023 11 contributions
    ...Location to old town has also been a huge plus!...
  • David P
    David P
    Jul 2023 1 contribution
    ...Great location, next t top notch food...
  • CEA63
    CEA63
    Apr 2023 90 contributions
    ...The hotel is in a great location, near the Sawmill Food Hall and just minutes walk from the old town...
  • Doug B
    Doug B
    Apr 2023 6 contributions
    ...Great location, few minutes walk to old town...
  • Anna S
    Anna S
    Apr 2023 1 contribution
    Great location for walking through old town...
  • Katherine J
    Katherine J
    Mar 2023 7 contributions
    ...You also can't beat the location, being so close to everything in the historic area...
  • Madd-traveler
    Madd-traveler
    Feb 2023 24 contributions
    ...This location was so easy to get to, parking in the north parking lot was easy and conveniently close to the restaurant entrance in the hotel ground floor mall...
  • Compass62269385046
    Compass62269385046
    Feb 2023
    ...The beds are super comfortable as well and the location has a lot of stuff within walking distance...
  • Andrew F
    Andrew F
    Feb 2023
    ...Tonight we decided to try the Hotel Albuquerque location...
  • Susan W
    Susan W
    Dec 2022 3 contributions
    The hotel has a great location -close to Old Town and several good museums...
  • Jan M
    Jan M
    Oct 2022 35 contributions
    The location of Hotel Albuquerque is perfect... just steps to Sawmill Market, which has over 20 restaurants of every type... I wish the rooms were a bit more soundproof... but, I would stay here again because the employees are very friendly and it's a perfect location...
  • Golfer142
    Golfer142
    Aug 2022 87 contributions
    ...Great location, free and easy parking and large rooms...
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Atmosphere
Charming
Travelers found the atmosphere at the hotel relaxing and charming with a warm ambiance, live music performances, and beautifully designed interiors adorned with local art.
  • Heather G
    Heather G
    Aug 2023 1 contribution
    ...Despite our later arrival, we were immediately welcomed...
  • Kurtmj76
    Kurtmj76
    Jul 2023 11 contributions
    ...The room is spacious and thoughtfully designed to include local art, robes and a full length mirror...
  • Kelly M
    Kelly M
    Jul 2023 6 contributions
    ...The hotel was incredibly charming, clean, and comfortable...
  • travelnchica
    travelnchica
    Jun 2023 78 contributions
    The exterior is plain but, the interior is old world, New Mexico style... Our room was nice with two low to the ground platform beds...
  • Bill P
    Bill P
    Jun 2023 18 contributions
    ...Our room was quiet, clean and comfortable... Lovely gardens and shade covering comfortable tables and chairs...
  • Linda H
    Linda H
    Apr 2023 2 contributions
    At the Q-Bar 4/7 and many Fridays recently for outstanding jazz music and excellent bar service from Jackson, very friendly, great mixologist and great bartender... Couches are not very comfortable and arrangement limits viewing musicians...
  • Emily S
    Emily S
    Apr 2023 7 contributions
    ...This review focuses on your QBar, and particularly Friday and Sat nights when John Funkhouser and friends are playing there. The bartender, Jackson, makes a huge contribution to the “scene” that’s developing there, and to the lovely atmosphere that he helps to create... Jackson is helping to create a “one of a kind” relaxing and lovely music opportunity in Albuquerque...
  • Laut
    Laut
    Apr 2023 3 contributions
    ...The musician sang beautiful music , including our requests - Volver Volver...
  • Jennifer H
    Jennifer H
    Apr 2023 1 contribution
    ...I enjoyed the live music and the beer and my friend loved the marg...
  • Brian Keith W
    Brian Keith W
    Apr 2023 12 contributions
    ...Cool atmosphere and vibe too, enjoyed it...
  • Pattie B
    Pattie B
    Mar 2023 4 contributions
    This hotel is walkable to Old Town area and has a beautiful southwest lobby with artwork and attentive staff... The room was perfect and very comfortable with nice furnishings and very comfortable bedding with a gorgeous bathroom and lovely bath products...
  • Rick W
    Rick W
    Mar 2023 49 contributions
    ...We had a clean, nicely furnished, recently remodeled room with a mountain view. The hotel has a laid back and warm ambiance, with many amenities including a fire in the lobby fireplace every morning, an excellent restaurant and and an awesome flamenco show on weekends...
  • Paul G
    Paul G
    Mar 2023 1 contribution
    ...Got to also enjoy live music of Pablo L. while we dined... Q bar (also on site) had live jazz music and very nice bartender...
  • bluhmr
    bluhmr
    Mar 2023 30 contributions
    ...Decor is impeccable, fixtures and furnishings are perfect, bed and linens are too-notch and provided a wonderful night’s sleep...
  • Dave A
    Dave A
    Mar 2023 15 contributions
    The food, drinks, and ambiance are truly worth the visit...
  • Scott W
    Scott W
    Mar 2023 1 contribution
    ...The ambiance was awesome, and the food was great...
  • Eliza B
    Eliza B
    Feb 2023
    ...George seated us right by a fireplace after we mentioned how cold we were ... (The sandwich was delicious by the way) After we ate my mom and I wanted more than anything to just sit and enjoy the atmosphere which George encouraged saying we were in no rush to pay or leave so we sat for a while then decided to order dessert ...
  • Brad B
    Brad B
    Feb 2023 26 contributions
    ...The lobby and rooms were spacious, and I particularly appreciated the central fireplace at night...
  • Susan W
    Susan W
    Dec 2022 3 contributions
    ...It is a classic New Mexico style and lovely to look at inside...
  • Penny S
    Penny S
    Oct 2022 382 contributions
    ...They have a large comfortable lobby including a working fireplace...
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Rooms
Spacious
Guests generally found the rooms spacious, comfortable, and well-appointed, though some noted issues with sound insulation and cleanliness.
  • Wendy M
    Wendy M
    Sep 2023 2 contributions
    ...Spectacular views from the many corner windows in our room...
  • Kurtmj76
    Kurtmj76
    Jul 2023 11 contributions
    ...The room is spacious and thoughtfully designed to include local art, robes and a full length mirror... Views from room are top shelf...
  • Kerrie R
    Kerrie R
    Jul 2023 1 contribution
    ...Nice, clean rooms and excellent staff were available to help with anything we needed with just a text...
  • Shelley R
    Shelley R
    Jun 2023 5 contributions
    ...We stayed one night at the Hotel Albuquerque. We were in a double queen room that seemed to have little or no insulation or sound proofing between the adjoining rooms... When we mentioned this to the front desk, their reply was “Well, that is the negative side, was there anything at the hotel that made up for it?” When we received a text message from the hotel asking for feedback, we texted back the information typed above in addition to the fact that they charged us $440 for this room and that we would like a partial refund for our partial night’s sleep... Their response was, “Unfortunately this is the case for our rooms with adjoining doors... All doubles with balconies are made this way as well.” When I pointed out that first and foremost, people expect to be able to sleep in a hotel, especially one that charges $440 per night and that NO ONE mentioned the problems with sound in these rooms, they asked us if we were planning to come back as they would give us a reduced rate on a future stay... To summarize, they overcharge for unacceptable accommodations that they know are a problem without warning their guests of the issue...
  • TLD
    TLD
    Jun 2023 3 contributions
    ...Our rooms have always been quiet and restful. We request the Junior suite facing the north...
  • travelnchica
    travelnchica
    Jun 2023 78 contributions
    The exterior is plain but, the interior is old world, New Mexico style... Our room was nice with two low to the ground platform beds... We had a nice view from our 7th Floor room...
  • Tashina F
    Tashina F
    May 2023 3 contributions
    ...The city views loved that so get a room with a balcony you won’t regret it!...
  • Brandon K
    Brandon K
    May 2023 1880 contributions
    I stayed here for a business meeting and the hotel was an excellent mix of comfort, history, and modern amenities... The room was comfortable and had a very modern bathroom but an old school feel to the building...
  • Doug B
    Doug B
    Apr 2023 6 contributions
    ...Great rooms and bed, all staff attentive and professional... Wasn't aware of the amenity fee but this is only to cover costs charged to your room, reimbursed what you don't spend...
  • Anna S
    Anna S
    Apr 2023 1 contribution
    ...Tony took my room service order, was really helpful with a food allergy I have and was cheerful and looked out for me!...
  • CEA63
    CEA63
    Apr 2023 90 contributions
    ...We stayed here with friends to celebrate a birthday, for which the hotel kindly provided cava... The rooms are modern and clean and the beds have very comfortable mattresses...
  • kurteg
    kurteg
    Mar 2023 475 contributions
    No sound insulation at all from adjoining room door and hallway, accentuated with young kids next door...
  • Pattie B
    Pattie B
    Mar 2023 4 contributions
    ...The room was perfect and very comfortable with nice furnishings and very comfortable bedding with a gorgeous bathroom and lovely bath products. To our surprise, champagne and chocolate dipped strawberries were waiting in our room to honor our anniversary with nice note from the staff...
  • Aaron M
    Aaron M
    Feb 2023 1 contribution
    ...Our suite had fantastic views of the Sandia Mountains, the entertainment at Tablo Falmenco was outstanding, and the five course meal was truly mouth watering...
  • Brad B
    Brad B
    Feb 2023 26 contributions
    ...The lobby and rooms were spacious, and I particularly appreciated the central fireplace at night... My room was spacious and the bed was worthy of taking home...
  • Compass62269385046
    Compass62269385046
    Feb 2023
    ...The beds are super comfortable as well and the location has a lot of stuff within walking distance...
  • Ron R
    Ron R
    Jan 2023 828 contributions
    ...My room, on the 11th floor, was very clean and comfortable and the bed provided a great sleep...
  • Susan W
    Susan W
    Dec 2022 3 contributions
    ...The room was spacious, but unfortunately had no place to sit... The room was spotless at the beginning but was not made up once during our four-day stay – no one even replenished the toilet paper or emptied the trash...
  • Jan M
    Jan M
    Oct 2022 35 contributions
    ...Our room had vinyl flooring, which is much easier to keep clean than typical hotel carpet... I wish the rooms were a bit more soundproof... but, I would stay here again because the employees are very friendly and it's a perfect location...
  • Golfer142
    Golfer142
    Aug 2022 87 contributions
    ...Great location, free and easy parking and large rooms. Housekeeping provided with 3+ night stay... Coffee maker and frig in room... This is a basic type hotel for comfort not for a high end get away...
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Value
Mixed
Travelers have mixed opinions about the hotel's value. Some appreciate the affordable room service and reasonable restaurant prices, but others criticize the overpriced accommodations and hidden amenity fees.
  • Shelley R
    Shelley R
    Jun 2023 5 contributions
    ...When we mentioned this to the front desk, their reply was “Well, that is the negative side, was there anything at the hotel that made up for it?” When we received a text message from the hotel asking for feedback, we texted back the information typed above in addition to the fact that they charged us $440 for this room and that we would like a partial refund for our partial night’s sleep... All doubles with balconies are made this way as well.” When I pointed out that first and foremost, people expect to be able to sleep in a hotel, especially one that charges $440 per night and that NO ONE mentioned the problems with sound in these rooms, they asked us if we were planning to come back as they would give us a reduced rate on a future stay... To summarize, they overcharge for unacceptable accommodations that they know are a problem without warning their guests of the issue...
  • Wayne S
    Wayne S
    Jun 2023 1 contribution
    ...George brought our chips and drinks promptly, and when we told him we were hungry but trying not to ruin our appetites for the flamenco dinner show later, he suggested the guacamole and chips...
  • garysJ3116GB
    garysJ3116GB
    Jun 2023 210 contributions
    ...The guitarist/singer, Luis, is perfect with a beaming smile...
  • EVAG B
    EVAG B
    May 2023 1 contribution
    ...Me and a couple friends went to gardunos for lunch and Sierra m was our server she took wonderful care of us and made sure our drinks were always full and the food was very good we love the silver coin margaritas was so yummy.really recommend this restaurant...
  • Ric G
    Ric G
    May 2023 1 contribution
    ...This was my first time and probably last time to eat at this restaurant... She first talked to George who ended up taking my order... , 5,5, long dark strait hair...
  • Paul L
    Paul L
    Apr 2023 1 contribution
    George provided outstanding recommendations on menu options, he answered questions and provided superior support which made our meal spledid...
  • Doug B
    Doug B
    Apr 2023 6 contributions
    ...Wasn't aware of the amenity fee but this is only to cover costs charged to your room, reimbursed what you don't spend...
  • Sierra C
    Sierra C
    Apr 2023 3 contributions
    ...Everything was fantastic but what really set this trip apart for me was surprisingly the room service and how amazing and affordable it was...
  • Anastazja D
    Anastazja D
    Apr 2023 1 contribution
    ...this girl deserves a raise or something!!!...
  • Dave M
    Dave M
    Apr 2023 1 contribution
    ...George served us very well despite the place being quite busy... A large portion at a reasonable price...
  • Paradise43570223361
    Paradise43570223361
    Mar 2023 1 contribution
    ...Grand gold margaritas excellent... Paid top shelf price for grand margaritas but had to get them.in plastic glasses...
  • Scott W
    Scott W
    Mar 2023 1 contribution
    ...Our waiter, George, was attentive and helped improve our experience...
  • Andrew F
    Andrew F
    Feb 2023
    ...George took great care of us - attentive, funny, and non-intrusive...
  • Eliza B
    Eliza B
    Feb 2023
    ...George seated us right by a fireplace after we mentioned how cold we were ...
  • Mark P
    Mark P
    Feb 2023 1 contribution
    George our waiter was freaking amazing... George was also very helpful and was very quick... George also brought us Sophia's...
  • Edward S
    Edward S
    Jan 2023 1 contribution
    I had the pleasure of dining at Garduños recently, and was served by George the waiter. George was an outstanding waiter - he was friendly, attentive, and professional...
  • A U
    A U
    Jan 2023
    Our server George went above and beyond...
  • cailanrobinson
    cailanrobinson
    Jan 2023 3 contributions
    ...Thank you George and thank you Gardunos!...
  • Susan W
    Susan W
    Dec 2022 3 contributions
    ...It is a classic New Mexico style and lovely to look at inside... Unfortunately, being there in December it was a bit cold to venture outside to look for someplace more acceptable... All in all, it did not fit my concept of a “luxury hotel.”...
  • Golfer142
    Golfer142
    Aug 2022 87 contributions
    ...Coffee maker and frig in room... This is a basic type hotel for comfort not for a high end get away...
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Cleanliness
Spotless
Travelers generally view the hotel as clean, praising the cleanliness of the rooms, pool area, and bathrooms. However, there are concerns about lack of cleaning during stays.
  • Riley K
    Riley K
    Jul 2023 1 contribution
    ...The pool was very clean, they had complementary waters and towels. The bathrooms were clean and close to the pool... If you're getting a drink be sure to get it in one of their plastic margarita cups...
  • Kerrie R
    Kerrie R
    Jul 2023 1 contribution
    ...Nice, clean rooms and excellent staff were available to help with anything we needed with just a text...
  • john bartling
    john bartling
    Jul 2023 1 contribution
    Very clean and comfortable hotel, similar in quality to a Double Tree... Bed was comfortable, coffee maker and water in the room...
  • Kelly M
    Kelly M
    Jul 2023 6 contributions
    ...The hotel was incredibly charming, clean, and comfortable... The complimentary towels and bottles of water were a lovely bonus...
  • Vincent C
    Vincent C
    Jun 2023 1 contribution
    ...Great staff, food, and cleanliness...
  • Bill P
    Bill P
    Jun 2023 18 contributions
    ...Our room was quiet, clean and comfortable... The pool was beautiful and well maintained...
  • KJY17
    KJY17
    Jun 2023 12 contributions
    ...Our room was lovely and well appointed, very clean and comfortable...
  • Spencer A
    Spencer A
    Jun 2023 1 contribution
    ...Food was delicious, rooms were clean and spacious...
  • Christina A
    Christina A
    Jun 2023 1 contribution
    ...The soapillas were also fresh hot and delicious!...
  • Diana Z
    Diana Z
    May 2023 1 contribution
    ...Clean and spacious room with comfortable beds...
  • EVAG B
    EVAG B
    May 2023 1 contribution
    There was parking close to the door so it was very accessible...
  • CEA63
    CEA63
    Apr 2023 90 contributions
    ...The rooms are modern and clean and the beds have very comfortable mattresses...
  • Rick W
    Rick W
    Mar 2023 49 contributions
    ...We had a clean, nicely furnished, recently remodeled room with a mountain view... We especially appreciated Kendall, who greeted us daily at the front door, James, our room service waiter, and the seventh floor housekeepers...
  • bluhmr
    bluhmr
    Mar 2023 30 contributions
    I’ve traveled around the world and am currently on my 10th night in a different hotel across the country - this is by far the nicest place I’ve stayed. Decor is impeccable, fixtures and furnishings are perfect, bed and linens are too-notch and provided a wonderful night’s sleep...
  • Laura N
    Laura N
    Jan 2023
    ...The front desk and room cleaning staff were also very kind, they brought up featherless pillows for me and made sure our stay was most comfortable...
  • Susan W
    Susan W
    Dec 2022 3 contributions
    ...The room was spotless at the beginning but was not made up once during our four-day stay – no one even replenished the toilet paper or emptied the trash...
  • Lizeth M
    Lizeth M
    Nov 2022 1 contribution
    ...My husband celebrated his birthday there and they accommodated our large group with clean, spacious rooms...
  • Jan M
    Jan M
    Oct 2022 35 contributions
    ...Our room had vinyl flooring, which is much easier to keep clean than typical hotel carpet...
  • Penny S
    Penny S
    Oct 2022 382 contributions
    ...If there is any complaint, they need to get the women’s restroom off the main lobby renovated...
  • Bub1958
    Bub1958
    Sep 2022 70 contributions
    Stayed just one night here but it was a very nice hotel with a clean and comfortable room, more than adequate parking and a strong WiFi...
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Service
Attentive
Most travelers praised the hotel's service, highlighting the friendliness, attentiveness, and professionalism of staff members, particularly in the restaurant and front desk. However, a few guests experienced instances of neglect and unresponsiveness.
  • Shelley R
    Shelley R
    Jun 2023 5 contributions
    ...In fact, it was so inadequate that we might as well have been in the same room with our neighbors... Our maintenance team is working towards a solution for future visits... When I replied that we did not have plans to return to Albuquerque, the hotel stopped communicating with us... To summarize, they overcharge for unacceptable accommodations that they know are a problem without warning their guests of the issue... When the guests complain, they are treated to glib responses, matter of fact statements about the problem without apology, and useless concessions...
  • Wayne S
    Wayne S
    Jun 2023 1 contribution
    ...George brought our chips and drinks promptly, and when we told him we were hungry but trying not to ruin our appetites for the flamenco dinner show later, he suggested the guacamole and chips...
  • Sierra C
    Sierra C
    Apr 2023 3 contributions
    ...Everything was fantastic but what really set this trip apart for me was surprisingly the room service and how amazing and affordable it was. Every night Tony brought my food up to my room and he was fantastic... Absolutely request that he is the one to bring your food if you can... Traveling alone as a woman can be a little scary and having someone bring your food into your room can be weird sometimes but tony was fantastic... He made me feel so comfortable and the service was the best I’ve ever had...
  • Jonathan P
    Jonathan P
    Apr 2023 1 contribution
    ...The team at Hotel Albuquerque (Beth with catering; Robert, Joshua, and Kasha with the A/V crew) were fantastic and made everything work for us. We welcomed over 200 individuals to the hotel and from what we observed a great time was had by our attendees... The hotel was extremely helpful and flexible with allowing for us to use outside technology and embed it with theirs... In particular, Joshua was only a text away and was so, so quick to jump in and help with an additional cable or device to address an immediate need... The whole team at Hotel Albuquerque was efficient, friendly, and overall made us feel very welcome...
  • Naveen Guglani
    Naveen Guglani
    Apr 2023 4 contributions
    Had couple of drinks at Gardunos and David did an excellent job . He is much more than just a server, gave us good suggestions on places to visit and was very kind and patient with all our questions, will be visiting them again and will have dinner for sure with live music !...
  • Paul L
    Paul L
    Apr 2023 1 contribution
    George provided outstanding recommendations on menu options, he answered questions and provided superior support which made our meal spledid...
  • Mary Ann S
    Mary Ann S
    Mar 2023 6 contributions
    Our server was excellent even though our bartender took a million years. Our server was super friendly, very accommodating, and attentive despite his best efforts to get us our drink and despite the extremely slow bartender... This was very great to have considering we just came from an outdoor restaurant that is extremely cold...
  • emrosmarus
    emrosmarus
    Mar 2023 10 contributions
    ...Our waiter George was funny and friendly & ran to the kitchen to get the orders we wanted in even though some items weren't supposed to be available anymore because the kitchen had already closed...
  • Eliza B
    Eliza B
    Feb 2023
    Me and my mother had the best time at Gardunos, especially thanks to George!... George seated us right by a fireplace after we mentioned how cold we were ... He was friendly and helpful from the start bringing us endless drinks and sopapilla’s... After overhearing our debate on weather not to get the grilled chicken sand-which he stopped and told us how good it was so we were sold ... When George came out to take care of her I stopped him and remarked how rude the lady was being which he agreed and then we chatted for a few minutes about how hard it can be to work in costumer service, as they were understaffed this day so George was working as the hostess and also had multiple tables to wait on (which he attended to frequently.)... Overall I had a wonderful experience at this restaurant made even more wonderful by George's company ...
  • Del L
    Del L
    Feb 2023 25 contributions
    Our young waiter, George, was very attentive to both our needs, and very personable and friendly. He pointed out alternative choices on the menu we didn’t know we could choose, and he was eager to help meet any of the dietary restrictions we had...
  • April A
    April A
    Feb 2023 1 contribution
    ...David provides fantastic customer service. He’s Professional, friendly and knowledgeable... Great food, great service... The food came out within 15 mins and was delicious and David made a point to check on us regularly...
  • Sue H
    Sue H
    Feb 2023 1 contribution
    Having traveled by car from Pagosa Springs and finding that power was out at our hotel when we arrived, we were very pleased with the dinner service we received at the Hotel Albuquerque at Old Town restaurant, from George... Since my medication does not allow alcoholic drinks, when I complained about not having a special drink, George kindly offered a non alcoholic version... George, used his fast service and attention to detail to make our dinner special...
  • Daniel A
    Daniel A
    Feb 2023 1 contribution
    We ordered the Fajitas combo, beef and chicken, and it was perfect. Two margaritas, Silver Coin and Grande Gold, were just lushous... Our waitress, Amanda, was very attentive and provided great service even though the restaurant was under staffed...
  • Natasha C
    Natasha C
    Feb 2023 1 contribution
    Amanda was literally the nicest server. She was constantly checking up on us, being patient and attentive to the children AND offered refills constantly throughout our meals... She made us feel welcomed and always checked in on us and our chaotic family...
  • Edward S
    Edward S
    Jan 2023 1 contribution
    I had the pleasure of dining at Garduños recently, and was served by George the waiter. George was an outstanding waiter - he was friendly, attentive, and professional... He was extremely knowledgeable about the menu, and was able to recommend some great dishes for us to try... He consistently checked in to make sure we were enjoying our meals and that everything was satisfactory... He even went out of his way to make sure we were having a good time by making conversation and suggesting activities for us to do afterwards... I could tell that George genuinely cared about us as customers and was dedicated to providing us with the best dining experience possible... I highly recommend George as a waiter and would definitely go back to Garduños to dine...
  • fruitpunched
    fruitpunched
    Jan 2023 2 contributions
    ...Even with a broken rib he took great care of us! George has been amazing and was a wonderful addition to our evening out... Our group was highly energized by George and he provided great information of the area and surrounding areas for our trip...
  • Laura N
    Laura N
    Jan 2023
    George was our server at the Hotel’s restaurant... The front desk and room cleaning staff were also very kind, they brought up featherless pillows for me and made sure our stay was most comfortable...
  • E W
    E W
    Jan 2023
    ...This recent New Jersey transplant provided the most attentive service that we’ve received in Albuquerque in quite some time...
  • Matthew C
    Matthew C
    Jan 2023 1 contribution
    The Hotel Albuquerque bar at Gardunos was an excellent experience. Our bar tender Lauren was positive and knowledgeable in anything we asked or requested... This is one of my father’s favorite places and it’s refreshing to see staff who care about your experience and allow you to have a great time...
  • Cruiser63306651393
    Cruiser63306651393
    Sep 2022 2 contributions
    ...There was only one working elevator with a 30 minute wait at times... We tried calling the front desk 3 times and there was no answer... The third time, at around 5 am, it rang through to voicemail and I left a message with David from guest services with the complaint about the noise, but I never heard back...
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Amenities
Abundant
Travelers appreciate the hotel's wide range of amenities, including excellent food and drink offerings, spacious and comfortable rooms, attentive staff, convenient location, and additional features like a pool and fitness center.
  • Morgan L
    Morgan L
    Jul 2023 4 contributions
    ...He did the MOST so organically to ensure my family was happy after having to leave a bad Airbnb experience that did not have AC in the heat of July... Alecs cousin also gave us the rundown, and told us all the cool local spots... 10/10 hotel and 10/10 staff...
  • Shelley R
    Shelley R
    Jun 2023 5 contributions
    ...All doubles with balconies are made this way as well.” When I pointed out that first and foremost, people expect to be able to sleep in a hotel, especially one that charges $440 per night and that NO ONE mentioned the problems with sound in these rooms, they asked us if we were planning to come back as they would give us a reduced rate on a future stay... To summarize, they overcharge for unacceptable accommodations that they know are a problem without warning their guests of the issue...
  • Bill P
    Bill P
    Jun 2023 18 contributions
    ...Our room was quiet, clean and comfortable... Actual cream in the fridge rather that powder creamer, dimmer switches on all the lights to name a couple... Lovely gardens and shade covering comfortable tables and chairs... The pool was beautiful and well maintained... The staff throughout helpful and accommodating... Restaurant portions were more than generous and you might want to split entrees...
  • Steven W
    Steven W
    Jun 2023 14 contributions
    ...I was taking some friends who have just moved here from Oaxaca on a tour of our beautiful city and one of the highlights of the day was dining in the Garduno‘s Garden but what it made it even more special was the absolute wonderful delightful courteous friendly Five ⭐️ service we received from Sierra M and James O. The lovely lady they were training that day went out of her way to bring us a brochure about our local Flamenco scene!...
  • KJY17
    KJY17
    Jun 2023 12 contributions
    We truly enjoyed our stay at the hotel! Our room was lovely and well appointed, very clean and comfortable... We enjoyed the outdoor pool, and the large fitness center at the hotel next door is available to use... We ate a dinner and breakfast in the restaurant, Garduño’s, and the meals were excellent and large!... Lillian and Taryn were wonderful servers and so helpful and kind... All in all, we would absolutely recommend the Hotel Albuquerque!...
  • Tashina F
    Tashina F
    May 2023 3 contributions
    Great hotel we really enjoyed the area! The city views loved that so get a room with a balcony you won’t regret it!... The Sawmill District is literally right across the street with amazing variety of foods so if you are foodie person go there!...
  • CEA63
    CEA63
    Apr 2023 90 contributions
    ...We stayed here with friends to celebrate a birthday, for which the hotel kindly provided cava... He moved our car, filled our water bottles, helped with the bags, gave restaurant recommendations and helped with check-in... The check-in staff were all friendly and helpful... The hotel is in a great location, near the Sawmill Food Hall and just minutes walk from the old town... The rooms are modern and clean and the beds have very comfortable mattresses... The restaurant in the hotel had live entertainment in the evening, and the hotel store had lots of gift and necessary items...
  • Doug B
    Doug B
    Apr 2023 6 contributions
    Stayed pre and post covid, last night here now. Great rooms and bed, all staff attentive and professional... Great location, few minutes walk to old town... Wasn't aware of the amenity fee but this is only to cover costs charged to your room, reimbursed what you don't spend...
  • Anastazja D
    Anastazja D
    Apr 2023 1 contribution
    ...she made sure we were taken care of and gave us a free ice cream just because someone else had made a mistake on our margaritas...
  • Mary Ann S
    Mary Ann S
    Mar 2023 6 contributions
    Our server was excellent even though our bartender took a million years. Our server was super friendly, very accommodating, and attentive despite his best efforts to get us our drink and despite the extremely slow bartender... This was very great to have considering we just came from an outdoor restaurant that is extremely cold...
  • Pattie B
    Pattie B
    Mar 2023 4 contributions
    This hotel is walkable to Old Town area and has a beautiful southwest lobby with artwork and attentive staff... The room was perfect and very comfortable with nice furnishings and very comfortable bedding with a gorgeous bathroom and lovely bath products... To our surprise, champagne and chocolate dipped strawberries were waiting in our room to honor our anniversary with nice note from the staff... The valet gave us suggestions for dinner and was very pleased with the nearby DH LesCombes Winery & Bistro...
  • Madd-traveler
    Madd-traveler
    Feb 2023 24 contributions
    ...Well do not miss the Garduño’s Restaurant at this hotel... This location was so easy to get to, parking in the north parking lot was easy and conveniently close to the restaurant entrance in the hotel ground floor mall... We made our reservations on-line, was also easy... The room was spacious and nicely decorated... Our server George was so helpful and attentive... We were on the end of our week ski vacation, and he made our last night out perfect with his delightful service... The dinner was finished off with complimentary sopaipilla which we filled with honey, which is how I first met New Mexico in Albuquerque...
  • Natasha C
    Natasha C
    Feb 2023 1 contribution
    Amanda was literally the nicest server. She was constantly checking up on us, being patient and attentive to the children AND offered refills constantly throughout our meals...
  • Aaron M
    Aaron M
    Feb 2023 1 contribution
    ...Our suite had fantastic views of the Sandia Mountains, the entertainment at Tablo Falmenco was outstanding, and the five course meal was truly mouth watering...
  • Dylan C
    Dylan C
    Feb 2023
    ...He took care of everything we needed and made sure we were never wanting without hovering...
  • Del L
    Del L
    Feb 2023 25 contributions
    Our young waiter, George, was very attentive to both our needs, and very personable and friendly...
  • Laura N
    Laura N
    Jan 2023
    ...The front desk and room cleaning staff were also very kind, they brought up featherless pillows for me and made sure our stay was most comfortable...
  • Ron R
    Ron R
    Jan 2023 828 contributions
    This was my first stay here and I enjoyed very much. There is plenty of parking and a spacious lobby with abundant seating... My room, on the 11th floor, was very clean and comfortable and the bed provided a great sleep... I stopped by the cantina for a glass of wine and the bar service was very friendly — really spicy salsa and chips were a bonus... The property is only about 10 minutes from the airport and the Museum of Albuquerque is a short walk away...
  • Susan W
    Susan W
    Dec 2022 3 contributions
    ...The hotel has a great location -close to Old Town and several good museums. It is a classic New Mexico style and lovely to look at inside... The front desk and bell staff were friendly and helpful... The gift shop is quite appealing... The room was spotless at the beginning but was not made up once during our four-day stay – no one even replenished the toilet paper or emptied the trash...
  • Jan M
    Jan M
    Oct 2022 35 contributions
    The location of Hotel Albuquerque is perfect... just steps to Sawmill Market, which has over 20 restaurants of every type. It's just a short walk to Old Town and the Albuquerque Museum as well... Our room had vinyl flooring, which is much easier to keep clean than typical hotel carpet... The hotel restaurant makes the best salsa we've had... We took the ABQ Trolley tour, which departs from the hotel, and went to the Tablao Flamenco show, which is in the hotel...
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Dominic V wrote a review Nov 14
1 contribution
Beds are so comfortable here. We enjoyed our stay there. It was close to the venue The Painted Lady where our son’s wedding took place and Lecombes winery where the rehearsal dinner was held. Very convenient location.
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Date of stay: October 2023
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Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kelsey Harney, Other at Hotel Albuquerque at Old Town
Responded 1 week ago
We are ecstatic that you enjoyed your stay with us! Thank you so much for your kind review. Your support truly means the world to us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GrandTour37757461711 wrote a review Nov 4
1 contribution
David is a pleasant person and a great server! We truly appreciate people like him. We come here two or three times a year and love the food. Gardunos at Hotel Albuquerque has a wonderful, authentic atmosphere so we highly recommend it
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kelsey Harney, Other at Hotel Albuquerque at Old Town
Responded 3 weeks ago
Thank you so much for your kind words! We are so happy to hear that you enjoy your visits with us and we truly appreciate your support and high recommendation. We hope to care for you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Phil S wrote a review Nov 4
1 contribution
My son chose this hotel to lodge over 50 guests for his wedding in Albuquerque. The rate was denied to us upon registration. On day 2 the room was never made-up from 1st nite. Dirty food plates in hallway remained overnight after being told at desk of the mess.
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Date of stay: November 2023Trip type: Traveled as a couple
Room Tip: Consider alternatives as desk administration is surly when matters of general hotel operation are...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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abettel wrote a review Nov 4
Olney, Maryland123 contributions
A popular booking choice handy to Old Town, the Sawmill District and I-40 that does a lot of convention business and has substantial meeting space. The lobby was filled with people wearing name tags figuring out where to eat and whether to visit a museum or do the Breaking Bad tour. The one-off event that our company hosted went off fine but the guest room could have used a few tweaks starting with the pretty loud a/c-heating unit. Staff was really pleasant and the gift shop person was very helpful while I selected some jewelry for my spouse. Didn't have much time to sample amenities like the fitness room or pool but the common spaces and the garden seemed well-tended.
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Date of stay: November 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kelsey Harney, Other at Hotel Albuquerque at Old Town
Responded 3 weeks ago
We are delighted to hear that you enjoyed your visit with us! Thank you so much for your kind review and honest feedback. We appreciate your support and we hope to care for you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NativeBear02 wrote a review Oct 2023
Kent, Washington17 contributions
My partner and I stayed there from Oct 17th to the 24th of 2023. It was another wonderful week in a city that we truly enjoy. This hotel is by far the BEST place I have been pleased to stay at in all the years I've been coming to visit NM. (this is my 23rd year; missed 2 because of Covid) The first time I stayed here it was owned by the Sheraton. I have seen many changes here and met many wonderful people. I've gotten to know many of the employees and they all think that it is a wonderful place to work. I always get a junior suite and they are spacious and clean and have a wonderful view of the mountains(Sandia) and the balloon field. They treat you like you are family and they make sure that you are happy with your room and stay. I would recommend them to anyone and I will ALWAYS stay there when I book a stay in Albuquerque. Clean, Safe, Friendly, Reasonably priced, great food, good amenities and gift shop. Large conference areas. Beautiful pool and hot tub. Close to all downtown/oldtown shops and restaurants. Treat yourself to a wonderful place to stay.
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Date of stay: October 2023
Value
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Trip type: Traveled as a couple
Room Tip: This place books up fast. Please call well in advance to get your room. Be kind and enjoy this...
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Response from Kelsey Harney, Other at Hotel Albuquerque at Old Town
Responded 3 weeks ago
Thank you so much for this incredibly kind review! We are ecstatic to hear that you enjoyed another stay with us and we truly cherish your support and recommendation. We look forward to caring for you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carlton P wrote a review Oct 2023
Richardson, Texas4 contributions
The hotel is beautiful. The room we had was roomy and had a good view of the mountains from the balcony. The only complaint we had was the doors to the adjoining room were thin core-type doors that sound would leak through. We could hear laughter and talking and unfortunately, they could hear our TV. The restaurant had great meals at reasonable prices. All the staff we met were friendly and listened to any request we had. You can walk to the old town and museums from the hotel. I don't recommend you walk there at night. We met a few people panhandling and one person talking loudly to themselves, or to someone we couldn't see. Great location, beautiful hotel.
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Date of stay: October 2023
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Trip type: Traveled with family
Room Tip: Wear good walking shoes and don't miss out on all of the National Parks that surround town and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kelsey Harney, Other at Hotel Albuquerque at Old Town
Responded 3 weeks ago
We are thrilled to hear that you enjoyed our hotel, location, views, restaurant, and staff during your stay with us! We truly cherish your kind review and honest feedback and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rhroncich wrote a review Oct 2023
Brookfield, Illinois347 contributions
We stayed here for 2 days with our Tauck tour. It's a Heritage Hotel, owned by New Mexico folks who donate a portion of their profits back to the community. Close to the balloon fiesta grounds, and that was terrific. Lovely rooms, clean, decent WiFi, nice restaurant, outdoor pool, private balcony. I think due to staffing you have to request housekeeping if you want service. We did not need it. The gift shop at the hotel had a great selection and very nice clerks. Prices were comparable to other stores and very convenient. The coffee in the room is awful. Bring your own k cups.
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Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kelsey Harney, Other at Hotel Albuquerque at Old Town
Responded Oct 19, 2023
Thank you for sharing about your experience with us, Ruth! We are delighted to hear that you enjoyed our location, staff, and amenities and we value your honest feedback on how we can improve. Your support is greatly appreciated and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Riba2620 wrote a review Oct 2023
San Francisco, California6 contributions
Despite arriving during the Balloon Festival, one of the city's busiest times of the year, each staff-member we interacted with at the Hotel Albuquerque was patient, friendly, and full of helpful information about their city and state. Kudos to Amanda and Alex at the front desk, Destiny in the restaurant and the personable valet (whose name escapes me). Our room was clean, appointed with fridge, coffee maker (although it is available in the Lobby), snuggl-y bathrobes and comfortable beds. TBH, the bathroom had little room to spread personal toiletries but it was sparkling. All of this just a short walk from the Old Town. There were cheaper hotels available but I am glad we chose to stay here.
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Date of stay: October 2023
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Trip type: Traveled with friends
Room Tip: They worked with me for an early check-in even though it was one of the busiest weekends of the...
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Response from Kelsey Harney, Other at Hotel Albuquerque at Old Town
Responded Oct 19, 2023
We are ecstatic to hear that you enjoyed many aspects of your stay with us! Thank you so much for this glowing review. Your support means the world to us and we hope to care for you again in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
587Fran2014 wrote a review Oct 2023
Chicago, Illinois62 contributions
My mattress was so refreshing (not the usual hotel ughy). The staff was very sweet and the location was perfect (short) walking distance to the Sawmill food market, Seasons restaurant (both yummy) and San Felipe Street for browsing/artists/weekend musicians in the square ... and Tour ABQ trolley. I would definitely go back again.
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Date of stay: October 2023
Value
Location
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Trip type: Traveled solo
Room Tip: I went for the annular eclipse. Staff was wonderful even with all the Balloon Festival busy-ness....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kelsey Harney, Other at Hotel Albuquerque at Old Town
Responded Oct 17, 2023
We are thrilled to hear that you enjoyed many aspects of your stay with us! Thank you so much for your kind review and support. We would love to care for you again!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
gosmart07 wrote a review Oct 2023
Sarasota, Florida60 contributions
We enjoyed a pleasant, quiet stay for the Balloon Fiesta, in a room with a “view” of the Sawmill Market over the parking lot. The hotel was jammed with large tour groups attending the Balloon Fiesta. I don’t know if we would have stayed here, had we known this is really a large conference hotel. But, it was easy lot self parking, and an easy walk to Old Town. Not a whole lot else around. Breakfast was not included, and only when we left did we learn that coffee and muffins were available free in the lobby. With the fiesta, all hotel and local restaurants were absolutely jammed - make reservations way way ahead! One of the Park and Ride lots for the balloon fiesta is only about 10-15 minutes away (Coronado Center). Sandia Peak Tram is also about 20 minutes. It all worked out, and the Balloon Fiesta was a fantastic experience!!
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Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kelsey Harney, Other at Hotel Albuquerque at Old Town
Responded Oct 17, 2023
Thank you for taking the time to leave us this kind review. We are delighted to hear that you enjoyed your visit with us and we appreciate your support and honest feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$197 - $252 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
at old town albuquerque, at old town hotel albuquerque, hotel albuquerque old town
LOCATION
United StatesNew MexicoAlbuquerque
NUMBER OF ROOMS
188
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HOTEL ALBUQUERQUE AT OLD TOWN - Updated 2023 Prices & Reviews (NM)

Frequently Asked Questions about Hotel Albuquerque at Old Town
Which popular attractions are close to Hotel Albuquerque at Old Town?
Nearby attractions include Albuquerque Museum (0.2 miles), New Mexico Museum of Natural History and Science (0.3 miles), and San Felipe de Neri Church (0.3 miles).
What are some of the property amenities at Hotel Albuquerque at Old Town?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Hotel Albuquerque at Old Town?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Albuquerque at Old Town?
Yes, parking is available to guests.
What are some restaurants close to Hotel Albuquerque at Old Town?
Conveniently located restaurants include D. H. LESCOMBES WINERY & BISTRO, High Noon Restaurant & Saloon, and Seasons Rotisserie & Grill.
Are there opportunities to exercise at Hotel Albuquerque at Old Town?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hotel Albuquerque at Old Town?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Albuquerque at Old Town offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Albuquerque at Old Town?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Albuquerque at Old Town?
Many travelers enjoy visiting Petroglyph National Monument (4.7 miles), West Mesa (2.7 miles), and The Whittlesey House (2.1 miles).
Does Hotel Albuquerque at Old Town have any great views?
Yes, guests often enjoy the mountain view available here.