Great hotel and ambiance. Excellent rooftop bar. The restaurant was also exceptional. The rooms are spacious and have an old world flair. The staff is wonderful. The breeze at night at the bar was amazing. Great view of the city. I highly recommend it
One of my favorite hotels anywhere. Built by Conrad Hilton, his 4th hotel, filled with beautiful artwork and carved wood and tiling, with comfortable nooks to sit and talk or eat. Staff was exceptionally friendly & welcoming, from valet to reception to management. Restaurant is truly fine in all regards, rooms beautiful, modern LEED Gold energy efficiency. Truly great stay!
I booked this hotel while filling up my car in Santa Fe on my way back to Scottsdale from Denver. Wasn't sure if I was going to stop or drive straight through. So glad I did! I have to say I was a little skeptical when I pulled up as it is an old hotel and looks it from the outside. But the inside is amazing. Staff was so nice. I loved hearing the history of the hotel when I checked in. I received my Gold Member upgrade without asking. The room was spacious and beautiful. Everything was updated but still in keeping with the historic theme of the hotel. The artwork throughout the hotel is awesome. Great touches everywhere. A beautiful lobby fountain and individual alcoves for seating in the lobby- each is unique- one with live fish swimming in the coffee table, another with a wall of plants. I enjoyed all of the little touches. Instead of giving you two bottles of water when you check in (customary for Hilton members) there are filtered water machines on each floor and special flasks in the room that you can fill and reuse. Hilton members can take them home. I like that better than just a bottle of water. No coffee machine in the room but great complimentary coffee in the lobby. There is a nice basket of things you might need in the room- from ear plugs to a sewing kit. Dinner at the restaurant in the lobby, MAS, was excellent. Have already recommended the hotel to a friend who will also be passing through and another who lives in Albuquerque.…
Very few places that purport to be truly boutique truly capture that feel, but this hotel definitely does. From unique niches in the lobby to the art all over the walls go the cozy library to the spacious and trendy rooms. We were very impressed by the ambiance. Our only wish was for a coffee maker in the room, but with coffee available in the lobby we did not feel the lack.
Worst hotel in Albuquerque, old and outdated. Customer service is horrible waited at the bar for 20 minutes before a bartender helped me. Left and did not stay at hotel now they refuse to refund my money. Did not stay at hotel yet they are still charging me. Take your business elsewhere this hotel does not care about their customers
We stayed at the Hotel Andaluz on a Friday in July. The hotel is relatively difficult to find. That is not the hotel’s fault as there are a lot of one-way streets in downtown Albuquerque and if you use GPS navigation you may have to go around the block a couple of times to find the entrance. Once we parked our stay got of to a bad start. The poor bellman were way over worked as there were on three luggage carts for the entire hotel. We ended up having to carry our own bags to the 6th floor. Check in is a bit strange. It is in an office off the main lobby (no waters or acknowledgement of my Honors status). We did get checked in and headed up to our room. The room was large. We did get an upgrade, but it was not complimentary even though I am a Diamond member, I paid for the upgrade. The room had a sitting room and a separate bedroom. We immediately noticed the room was quite warm. We were not surprised because it was hot outside, so we just turned the AC down. The bathroom was long and thin. Two sinks were nice, and the shower was nice. However, the space to hang your clothes was in the bathroom and was quite small. I thought that was odd. I did mention no water bottles on check in. They did supply some refillable plastic water pouches and had a refill station at the end of the hall. I could not find any ice at all. The bed was comfortable and there were two televisions, one in the sitting room and one in the bedroom. Well, we went out to dinner. As we got in our Uber to the restaurant the bellman handed me a card and said this person used to work at the hotel and was trying to start his on car service. After our dinner we called the car service, and the young man was very nice. He said he used to be the night manager. We told him the bellman recommended him and he asked if the AC in our room worked. We told him the room was hot and he said that was one of the main problems with the hotel, AC not working. We got back to our room, and it was still hot. So, we went to the “roof top” bar. The bar is on the 2nd floor not the 10th floor roof. The bar is on the “roof” of the 2nd floor mezzanine not the tower. Technically a roof top bar but not really. After spending a hot sleepless night (we tried to call the front desk, but our telephones did not work) we did eat breakfast in the hotel. That was the best experience as service and food were good. I had to use my cell phone to call an outside line to get the bell stand to bring our car around. I went to the front desk to check out an expressed our displeasure with our stay. Unbelievably one of the front desk clerks laughed at me! Now I have stayed at Hiltons all over the world. Hilton Amsterdam, Hilton Hawaiian Village in Honolulu, Hilton Athens Greece, Hilton London Heathrow, and multiple Hilton in the US. I have never been treated so poorly. Once we left, I called the Hilton Diamond line and filed and complaint. The complaint line asked if I wanted the hotel to contact me and I said yes. Obviously, the hotel did not return my call and I called the complaint line again (3 days later) and they connected me with the Front Desk Manager. He gave the standard everything in the room worked fine and could not imagine one of their employees acting so poorly. I told him about our ride service driver and what the driver said and then manager shut up. He was caught by a former employee who had predicted our circumstance. I would never stay at this establishment under any circumstances. If you like rooms in ABQ without AC, poor, surly service, and false advertising, this place is for you. I rate a 1 star only because I cannot rate them lower!…
Hotel has a cute lobby with sitting area. Not exactly sure where to check in. The room was off to the side. Zero parking. All off site a few blocks away or valet with daily fee and tip. That was a bummer. But the valet staff was nice. Things to do downtown but good walk and kinda sketchy neoghborhood. No ice machines and our room was updated but old style. Ac couldn't keep up much. For our style is wasn't that great.
The night staff was super friendly and helpful however the room never cooled down. The hallway was much cooler than our room. The streets were loud with racing in the streets downtown but I don’t think this would have woken us up if we’d had fallen asleep. I would likely not stay here again because we didn’t get any sleep being SO hot.
Sought out this hotel after seeing it featured on "Better Call Saul". Genuine old world charm combined with decent service. I say "decent" because of the many problems the kitchen seemed to have the evening we stayed there (we ate elsewhere because they were apparently overbooked with many empty tables. When we returned to have drinks at the bar the restaurant was still not full, and many of the people eating at the bar were having problems with their orders (indeed, pretty much all of them). Rooms were fine. Parking expensive!
We stayed here for two nights over the July 4th weekend, and we had a very good time. Hotel is clean, well-appointed with excellent guest rooms, quiet, very friendly staff, and a restaurant that deserves six stars if one can give that many. Definitely a must-stay if you're in town.