The hotel was very clean and the beds are awesome! Everything in our room was very clean and the rooms are big enough to move around comfortably. The only problem we encountered was the breakfast line was moving so slowly that we decided to skip it and get something elsewhere. I would suggest having more than one staff serving during this COVID ordeal.. I would highly recommend this hotel and would stay there again when I come through.
After staying in various hotels in Albuquerque, the BEST WESTERN AIRPORT INNSUITES should be rated as one of the top hotels in the city The hotel was beyond my expectations. The room was spotless and the bedding and furnishings were as good as any high end stay in any city I've visited.
My worst travel experience ever, The hotel wait staff at this location is extremely rude. The kitchen staff were extremely condescending and acted as if they were going out of their way to provide us any service at all. At checkout I was over charged $118 and when I took it to the manager he was extremely rude condescending and at the end of the transaction walked away. After asking him to come back to the counter to acquire his name so that I could file a complaint against him he handed me his card, he then turned and walking away again. I would NOT recommend staying here go anywhere but here!
After checking into this hotel it felt like I was actually on a vacation. The overall "feel" of this facility is one of "vacationing". The pool, hot tub, just seemed to take you away from the stresses of the day!
I can't say enough about how impressive the Best Western chain of hotels has been during this challenging set of circumstances. On every occasion and at different locations it far exceeded our expectations and made traveling feel safe. Each hotel's staff exhibited such hospitality! The front reception staff, breakfast servers, maintenance professionals, shuttle drivers and housekeeping staff were all exceptional. To name any one individually would diminish the fact the entire team of staff members was fantastic. You all know who you are! Keep on smiling under those masks until we meet again, take care and be well!
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