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Sandia Resort & Casino

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Sandia Resort & Casino
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409 Reviews from our TripAdvisor Community

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Showing 404: English reviews
Las Cruces, New Mexico, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was at Sandia Resort & Casino for a banking conference from July 28 through July 30. I am always skeptical of casino hotels because I absolutely hate that lingering smell of spilled booze and cigarettes. Sandia's casino is adjacent to the main lobby so when I walked in I figured YUK...but after walking to the elevator and up to... More 

Helpful?
Thank Tim N
sandia_resort, Front Office Manager at Sandia Resort & Casino, responded to this review

Tim, the Resort staff always like to hear they did a great job, and we just wanted to thank you for the great comments. We hope to see you again soon! More 

Helena, Montana
1 review
2 of 5 stars Reviewed 3 weeks ago

The inconsistent service and lobby of stale cigarettes make for a stressful stay. As one reader implied, there were ridiculous rules for food & beverage at the pool/bar area. Staff needs coaching on how to talk to guests - it was very off-putting. The food and service at the Council Room were fantastic, but not enough for us to let... More 

Helpful?
Thank ComeFlyWithMe29
sandia_resort, Front Office Manager at Sandia Resort & Casino, responded to this review

stacylhspringer, I just wanted to apologize for what seems like an unfortunate experience at the Resort. We have been trying to create the best experience for our guests at the pool and we appreciate the feedback. We hope you return to the Resort soon, and if you need anything please feel free to call. More 

Austin, Texas
Level Contributor
116 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here with my husband who was there for business. To be fair I do not gamble and have a distaste for anything "casino." However, I was pleasantly surprised at how nice this hotel was. The rooms were spacious and comfortable, the staff very friendly and professional, and the property was impeccable cared for and beautiful. And to my liking... More 

Helpful?
Thank CTaaB
sandia_resort, Front Office Manager at Sandia Resort & Casino, responded to this review

CTaaB I'm glad you had an enjoyable time; we always try to make sure all of our guests enjoy their time with us and we appreciate the feedback. We hope to see you again next time business brings you back to Albuquerque but our biggest hope is that you're back before then. More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

One of the most gorgeous and beautiful casinos in USA. If this casino was in Las Vegas it would be a five star. The hotel is luxurious inside and outside. The restaurant has all one needs from many choices. The view of the Sandia Mountains on one side and the view of downtown Albuquerque on the other side gives you... More 

Helpful?
Thank Salvador Q
sandia_resort, Front Office Manager at Sandia Resort & Casino, responded to this review

Tanks Salvador, we always appreciate good feedback and we're very proud of our spectacular views. Glad you enjoyed them and hope to see you again soon. More 

Belen, New Mexico
Level Contributor
3 reviews
2 of 5 stars Reviewed 4 weeks ago

Hotel is decent. Not any better than decent. While at the spa we had facials. Pretty lousy. But the worst was from Marsend. She did my facial and it was like wiping my face with a dish towel. She knows nothing about skin care. I throw 100.00 out the window with this one. Left mesages for the manager Kim, kyle... More 

Helpful?
Thank Mindy L
Greenville, South Carolina
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We had a good business trip to Sandia. The room was very nice and enjoyable, and the staff was friendly. We really enjoyed the Seafood Buffet, and the other food was good. The pool was very regulated and almost guarded with different polices, which made it a little tough to enjoy not know if you had the correct requirements on... More 

Helpful?
1 Thank Jaymarge
sandia_resort, Front Office Manager at Sandia Resort & Casino, responded to this review

We're glad you enjoyed your stay and we always like feedback form our guests. We hope you come back to visit us soon, we're really working on some exciting ideas for the pool and our goal is to make it as serene, exclusive, and enjoyable as possible for our Resort guests. If you need anything from us, please don't hesitate... More 

1 review
5 of 5 stars Reviewed July 11, 2016 via mobile

From the time we drove up to the valet parking an attendant named Anthony showed the utmost pleasantness grace and care for me and my elderly mother and aunt. If you had a ten to rate him I would give him that. Overall our first time experience at the hotel was great. I have nothing but great things to say... More 

Helpful?
Thank Pat E
sandia_resort, Front Office Manager at Sandia Resort & Casino, responded to this review

Pat, we just wanted to thank you for the excellent feedback. I know our team appreciates the recognition you've given them. We hope you come back to visit us again soon, and again, many thanks. More 

Scottsdale, Arizona
1 review
5 of 5 stars Reviewed July 8, 2016

We have stayed at the Sandia Resort/Casino several times over the past few years. Each visit is better than the last. Upon arrival we asked for a motorized scooter to have for my husband who is handicapped and expected to pay for the use but found that it was complimentary while we stayed at the resort. We were also greeted... More 

Helpful?
Thank gsurmick
sandia_resort, Front Office Manager at Sandia Resort & Casino, responded to this review

Gsurmick, I just wanted to thank you for the excellent feedback. We also love to hear from our guests who enjoy coming to visit us and we hope you come back to visit us soon. Again, thank you. More 

Midland, Texas, United States
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 5, 2016

When we arrived, we took advantage of the complimentary valet parking. They provide you a scanable ticket when you drop off your vehicle. When you're ready to be picked up, there is a kiosk outside the front doors that allows you to scan your ticket and have them bring your car without having to ask anyone. We visited twice during... More 

Helpful?
Thank Eric K
sandia_resort, Front Office Manager at Sandia Resort & Casino, responded to this review

Eric, I'm glad you had a great visit to the Casino. We're always offering new and exciting promotions to our players, and I hope that you come back to visit us and take advantage of them. Again, thank you. More 

San Jose, California
1 review
1 of 5 stars Reviewed July 4, 2016

I used to love going to this casino and particularly enjoyed their cheeseburgers so it saddens me to have to write this review. I ordered five cheeseburgers to go for lunch with my young godsons. While I was eating my cheeseburger I bit into something that cracked a healthy tooth completely in half. It was quite painful. My godsons were... More 

Helpful?
Thank davidbiagini2016
sandia_resort, Front Office Manager at Sandia Resort & Casino, responded to this review

Hi David, I apologize for what seems like a very frustrating incident. I do want you to know that your experience in not indicative of the norm here at the Resort and I recommend contacting us via telephone so that you can speak with the appropriate personnel. we hope you visit us soon, we're always taking guest feedback into account. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Food & drink at the hotel
No photo provided
Thur Shan Buffet
Cuisines: Chinese, American, Mexican
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Casino and Gambling
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Parking
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Overlooking the majestic Sandia Mountains, Sandia Resort & Casino welcomes guests to a unique Southwestern setting with outstanding service and modern comforts. Your experience begins in our enchanting guest rooms and suites, each showcasing breathtaking mountain or skyline views along with lavish bathrooms, flat-screen televisions and complimentary high-speed wired and wireless Internet access. You'll also discover the thoughtful services and amenities that have made us a stand-out destination among Albuquerque hotels, including our sparkling outdoor pool and cabanas, live entertainment, and tranquil spa. From fine dining to snacks on the go, our restaurants and lounges always deliver a memorable meal, even to your guest room, with our convenient room service offerings. ... more   less 

Additional Information about Sandia Resort & Casino

Address: 30 Rainbow Rd NE, Albuquerque, NM 87113-2156
Location: United States > New Mexico > Albuquerque
Price Range: $264 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sandia Resort & Casino 3*
Number of rooms: 228
Reservation Options:
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Also Known As:
Sandia Casino And Resort
Sandia Hotel Albuquerque
Hotel Style:
#3 Casino Hotel in Albuquerque
#6 Spa Hotel in Albuquerque
#20 Romantic Hotel in Albuquerque
#33 Business Hotel in Albuquerque
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