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Embassy Suites by Hilton Albuquerque - Hotel & Spa

GreenLeadersSilver level
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1000 Woodward Place NE, Albuquerque, NM 87102
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1,028 Reviews from our TripAdvisor Community

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Showing 1,018: English reviews
Phoenix, Arizona
Level Contributor
62 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here overnight for a business trip. I am an HHonors member, so I try to stay at Hilton properties whenever I travel. The entire property was very nice. Joseph greeted me and checked me into my room. There is a coffee cafe right near the lobby, as well as a bar and grille. There is also the Cactus... More 

Helpful?
Thank Tygar
EmbassyABQ, Front Office Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Thank you, Tygar, for your comments. I am so very happy you were able to enjoy some of the amenities we have to offer during your overnight business trip. We hope you can come back and see us soon! Deidre R. More 

Amarillo, Texas
1 review
3 of 5 stars Reviewed 4 days ago NEW

The room we were in had been heavily smoked in the night before and because the hotel was sold out we were unable to move rooms. I am allergic to smoke so ended up having a severe asthma attack and when asked for a solution, the staff promised a diffuser to be sent up but it never arrived.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 817meaganb
EmbassyABQ, Front Office Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

817meaganb, I am so sorry to hear about your uncomfortable stay in a room that seemed to be smoked in. I assure you things like that are taken seriously and we will do everything we can to ensure this doesn't happen in the future. I hope you come back and give us a chance to wow you with our accommodations... More 

1 review
3 of 5 stars Reviewed 4 days ago NEW

We always enjoy staying at Embassy Suites throughout the country but Albuquerque Embassy Suites has gone down hill........Our room, though non-smoking smelled strongly of cigarettes! yuck. The tv had little to offer and channels did not line up with what was on the channel guide card placed next to the tv.The guide also listed HBO but after a call downstairs... More 

Helpful?
Thank 682cassandrar
EmbassyABQ, Front Office Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Hello Cassandra R, Thank you for taking the time to complete a TripAdvisor review; we appreciate your honest feedback. We are sorry to hear that we fell short of providing the exceptional guest service experience you deserve. We will take your comments into consideration when looking at ways to improve our guests' experience. We hope that you will give the... More 

Winslow, Arizona
1 review
4 of 5 stars Reviewed 5 days ago NEW

Wow!!! Great breakfast and the hotel suite was great. The only thing I wish they can change is the full size beds to queens and the complimentary Internet was too slow. I would stay again but request a king size bed the next time.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Sharon V
EmbassyABQ, Front Office Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Hello Sharon V, Thank you for your recent TripAdvisor review; we appreciate your feedback. We are happy to hear that you enjoyed the complimentary full cooked to order breakfast and the spacious suites! We also have good news on both the bed sizes and internet speeds; we are hoping to upgrade both within the next year or so - we... More 

Albuquerque, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Nice place but nothing to make you forget you are in a large parking lot with a view of the freeway. If you plan on staying in, it's nice, but bring a parka and a heavy blanket. It is always freezing inside, no matter what.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Barbara A
EmbassyABQ, Front Office Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Hello Barbara A, Thank you for taking a moment to complete a TripAdvisor review; we appreciate your feedback. We will take your comments under consideration when looking at ways to improve our guests' experience. We hope you will come back for another visit real soon. See you then - Jessica C More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

We stayed at the hotel for one night passing through to Nevada and its right off I40. Front desk was friendly and quick to check in. Once we got to the room it was clean and spacious. The only complaint is almost immediately we noticed the close proximity to the room next door. We could clearly hear women conversating. We... More 

Helpful?
Thank jzconverse
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Sorry about the noise from the guest next door to you. I will see if there is anything we can do for our future guests. Happy to hear that you enjoyed the rest of your stay. Obed M. More 

Amarillo, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Double room suites were clean and comfortable. The pool needed maintenance, but this was made aware during booking process. The price was reasonable when factoring in the complementary breakfast and happy hour.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 415edwardk
EmbassyABQ, Front Office Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Hello 415edwardk, Thank you so much for you kind comments about your recent stay, here at Embassy Suites Albuquerque. I also want to thank you for your patience while we performed needed maintenance on our pool. I am happy to say our pool is up and running now and hope you visit us again soon, so you can enjoy all... More 

El Paso
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I spent two nights at this hotel on a business trip to Albuquerque and was very satisfied with my stay. The rooms are very nice, new, and spacious. The manager's cocktail hour was also a perfect way to end every work day. In addition, the hotel serves a free breakfast each morning, and it includes an omelette station. Overall, a... More 

Helpful?
Thank MichaelB1982
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Hi MicahelB1982, Glad to hear you picked us during your business trip to Albuquerque. The amenities of the hotel are first class and it is nice to know you enjoyed them. Obed M. More 

Denver, Colorado
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We had 9 people all together and they were able to accommodate connecting rooms for us. We had a very nice and clean room. The full cook to order breakfast is always one of the best things about Embassy. The staff was very nice and helpful. We got in a bit too late but there was a nice managers reception.... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank shannongs
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Hi shannongs, Sometimes it's very tough to get 9 people next to each other based on their requests. Happy to hear we made this happen for you and your family. Please make sure to make the Manager's Reception next time you visit. Obed M. More 

Ann Arbor, Michigan
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We have stayed in many different Embassy Suites in different states & this one was by far the worst one we've ever stayed in. The room didn't have a closet door, the curtains were falling down and stained. The walls had damage; peeling. Housekeeping has to be called while we were there because they never came to clean our room.... More 

Helpful?
Thank Mercedes W
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Hi Mercedes W, We apologize about the issues that happened during your stay. I will make sure to follow up with my managers so a issue like this doesn't happen again. Sincerely, Obed M. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Albuquerque - Hotel & Spa

Address: 1000 Woodward Place NE, Albuquerque, NM 87102
Location: United States > New Mexico > Albuquerque
Price Range: $120 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Albuquerque - Hotel & Spa 3.5*
Number of rooms: 261
Reservation Options:
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Also Known As:
Embassy Suites Albuquerque
Albuquerque Embassy Suites
Hotel Style:
#3 Spa Hotel in Albuquerque
#5 Green Hotel in Albuquerque
#23 Family Hotel in Albuquerque
#24 Romantic Hotel in Albuquerque
#24 Business Hotel in Albuquerque
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