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Embassy Suites by Hilton Albuquerque - Hotel & Spa

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1000 Woodward Place NE, Albuquerque, NM 87102
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1 room 1 adult
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Embassy Suites by Hilton Albuquerque - Hotel & Spa
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852 Reviews from our TripAdvisor Community

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Fort Worth Texas
2 of 5 stars Reviewed yesterday NEW

I have stayed at this hotel a few times ofver the years, but I will need to find a new Hilton property unless you upgrade the beds. Mike was are old and sagging and my back hurt for 2 days after my stay. Great resturant though.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mark B
Southeast Michigan
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

As a frequent business traveler, I stay at many Hilton brand locations. This was my first visit to Albuquerque and I was not disappointed. I received an upgrade to an amazing suite and my co-workers and myself enjoyed a relaxing evening viewing the mountains from the three balconies the suite offered. We also enjoyed the happy hour reception and breakfast... More 

Helpful?
Thank bluanjel21
Newport Beach, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Easy to get to the freeway from the hotel. Great morning breakfast and complimentary happy hour. Only complaint would be internet connection was nonexistent in rooms. I would definitely stay here again since the rooms are big and easy to get to freeway.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jodi B
Albuquerque, United States
1 review
3 of 5 stars Reviewed 1 week ago

Cleanliness is somewhat lacking. Housekeeping and maintenance staff were great front desk staff were terrible and rude. Suites and beds are very small. Food from the Cyprus Grille is absolutely terrible and the service is worse - it takes forever, probably because they burned everything.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Catherine M
EmbassyABQ, Guest Relations Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Hello Catherine M, Thank you for your recent TripAdvisor review; your honest comments are welcomed so we can work on improving our guest experience. We are sorry to hear that your last stay was less than favorable. Your comments will be given to the appropriate departments so we can work on providing exceptional guest service to each and everyone of... More 

Rochester, New York
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel was clean and neat and the staff was very professional and friendly. I had a late lunch at the bar, the food was excellent. And of course the happy hour reception is something I try to never miss when staying at an Embassy Suites. All in all I had a great stay. I found the location to be... More 

Helpful?
Thank SuperStokes
EmbassyABQ, Guest Relations Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Hello SuperStokes, Thank you for your TripAdvisor review; we appreciate the great feedback. We are happy to hear that you thought the food in the lounge was excellent; we recently changed the menu and love to hear feedback about it! We hope that the next time you are in town you will stay with us at the Albuquerque Embassy Suites... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

This is a very nice place to stay with great amenities, complimentary services, great staff, and a very nice property. Highly recommend it! The location is very accessible and close to many of the cities sites. Good value and worth the rate.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Josafat V
EmbassyABQ, Guest Relations Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Hello Josafat V, Thank you for your TripAdvisor review; we appreciate your kind comments. We are happy to hear that you enjoyed your stay while at the Albuquerque Embassy Suites by Hilton. We hope that you will come back for another visit real soon; the complimentary services will be waiting! See you soon, Jessica C More 

Laredo, United States
1 review
3 of 5 stars Reviewed 1 week ago

2nd 3 night + stay in 3 months, some issues not resolved : 1) Slow internet or no service in bedrooms 2) Did not get room made up on Saturday until 5 pm, I said no thanks 3) two of 3 elevators not working 4) the pre-check in service by ES was weird, and not accurate

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Albert L
EmbassyABQ, Guest Relations Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Hello Albert L, Thank you for the recent TripAdvisor review; we appreciate your honest feedback. We are sorry to hear that you were not satisfied with your most recent stay at the Albuquerque Embassy Suites by Hilton. We will take your comments into consideration and ensure we address them. We hope you will give us a second chance the next... More 

Austin, Texas
Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at the hotel during a conference last year and came back on a business trip. The location is great with easy access to I-40 and I-25. The suites have a small fridge and microwave which makes it nice for long trips. I was here for a week.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Karen M
EmbassyABQ, Guest Relations Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Hello Karen M, Thank you for your TripAdvisor review; we appreciate your feedback. We are happy to hear that you like the location of our hotel - it is very convenient to both Interstates. We invite you back anytime to the Albuquerque Embassy Suites by Hilton! See you soon, Jessica C More 

Heidelberg, Germany
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Locked out of our room for over an hour due to battery failure in lock mechanism - seriously?!! Do they not replace them regularly like smoke detectors? Although we enjoy staying at ES, this one is off our list FOREVER! Oh, and the bartenders for happy hour were not very good, they poured more on the glass than in it.

Helpful?
1 Thank Dennis D
EmbassyABQ, Guest Relations Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Hello Dennis D, Thank you for the recent TripAdvisor review; we appreciate your very honest feedback. It is with comments such as yours that we are better able to provide the exceptional guest service that you have come accustomed to with the Hilton brand. We are sorry that we fell short for your stay at the Albuquerque Embassy Suites by... More 

Chicago, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Distant from great restaurants and other attractions. Otherwise every thing was great. Hotel staff was very helpful and useful. Could not do enough for me. They spoke and small at you when you were around the hotel.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Sandra H
EmbassyABQ, Guest Relations Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Hello Sandra H, Thank you for the recent TripAdvisor review; we appreciate your comments. We are happy to hear that you enjoyed your recent stay with us. We hope that you will come back for another visit real soon; maybe check out our Spa Botanica located on the 2nd floor. Hope to see you soon, Jessica C More 

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