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Hilton Garden Inn Albuquerque / Journal Center

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5320 San Antonio Dr. NE, Albuquerque, NM 87109
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Hilton Garden Inn Albuquerque \/ Journal Center
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284 Reviews from our TripAdvisor Community

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ctyadmcc
Level Contributor
146 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed 1 week ago

This HGI compared relatively well to all the other HGI's. It's clean and pretty well kept. Not quite as sharp as others, but still of a high quality. Staff were not engaging or particularly nice. This is a perfectly fine Garden Inn, but not quite at the level of others.

Helpful?
Thank ctyadmcc
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review of your recent stay with us. We are happy to hear that overall you enjoyed your stay with us and found our hotel to be of a high quality. We hope to have the opportunity to have you as our guest again in the future. More 

Santa Fe
Level Contributor
58 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is nice. It is clean. The staff is courteous. The bed was not comfortable. The covers and linens were hard to get right. The pillows were not great. I did not sleep well. Breakfast is $15 extra. It was a nice breakfast, but no way was it worth $15! From the time I placed my order, it was... More 

Helpful?
Thank Randall B
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review of your recent stay with us. We do appreciate all feedback, both positive and negative, as it allows us to identify possible areas of improvement. We are disappointed to hear that you did not enjoy our bed & linens. We are also sad to hear that you did not receive the level of service you... More 

Dallas, Texas
Level Contributor
62 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Rooms need some updating and refreshing. Staff was friendly. Meeting room smelled of cigarette smoke. Dirty coffee machine in room. Close to airport and easy access off of I-25. Breakfast staff was efficient.

Helpful?
Thank Wayne S
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your comments about your recent stay with us. We apologize for the issues that you encountered. We are very sorry that we did not live up to the expectations you have for a Hilton Garden Inn. You Can Count On Us to address the dirty Keurig in your guest room, and also the odor you experienced... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Loud, Loud, Loud. Television did not work. Every conversation in the hallway was heard. Bathroom smelled bad when arriving in the hotel. Difficult to sleep. I have a difficult time recommending this hotel to other guests. Surprised by how loud our room was, so if wanting comfort be prepared for noise in the hallway.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jaynkat
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

First of all, thank you for your review of your past stay at our hotel. We always appreciate hearing from our guests - including items of opportunity. I understand that the noise was an issue during your stay; we do have team members available 24/7 and we certainly do encourage for guests comfort and safety that they contact the front... More 

Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We had stayed at two other Hilton Honors hotels the prior two nights upon arriving here. The entrance is nice. Upon entering our room this horrible stench hit us. They must use some really strong air freshener or cleaning solution or something ! It was awful!! The room was clean, nothing extraordinary. Must say bed was very comfortable. Rooms are... More 

Helpful?
Thank Gabada
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that you found our guest room to have a strong odor. I will address this concern with our Housekeeping Department and find a reasonable solution. I also apologize that you feel our Full Hot Cooked-To-Order... More 

Douglass, Texas
Level Contributor
96 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed January 1, 2016 via mobile

I reserved two rooms here due to the location and was not disappointed. The rooms were big and the beds very comfortable. The hotel seems to have been updated recently. We didn't eat at the restaurant since the Cracker Barrel was next door and we ate there all three mornings of our stay.

Helpful?
Thank David C
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your review of your recent stay with us. We are happy to hear that you enjoyed your visit and found our rooms and beds to be very comfortable. We look forward to welcoming you back as our guest on your next visit to Albuquerque! More 

Albuquerque, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 1, 2016

We have a 3 bedroom house about .5 miles from this hotel. Since we have a large family, we always have 2-3 rooms booked at this hotel to accommodate our family during easter, thanksgiving, and christmas. We always get rave reviews about the quality of service, clean rooms, and general presentation of the hotel. Just a great, great place to... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Spencer E
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your experience with our hotel. We are happy to be able to accommodate your extra family members during the holidays. We are thrilled to hear that they always enjoy their stay with us. We look forward to having your family stay with us again! More 

New Mexico
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed December 15, 2015

I stayed here while chaperoning a school trip. The lobby has been remodeled fairly recently, and it's very nice looking and comfortable. The staff was very helpful and accommodating, and the breakfast was really good. The rooms were a comfortable size and very clean (blankets were a bit rough for my liking, but the beds themselves are very comfy). I... More 

Helpful?
Thank Rena S
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review. We are happy to hear that you enjoyed your stay with us and found our hotel to be friendly, comfortable and quiet. We hope to have the opportunity to accommodate you on your next visit to Albuquerque! More 

La Junta, CO
Level Contributor
144 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed December 15, 2015

Hilton Garden Inns have Keurig coffee makers and freshly prepared dinners, Hampton Inns do not. Otherwise both are clean, quiet and friendly. Any folks that would complain about these properties should have stayed where I had to stay in the last century. The A/C / heater never worked properly, the beds were always sway backs and they were always noisy.... More 

Helpful?
Thank Red23Hair34
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review of your recent stay with us. We are happy to hear that you enjoyed your short visit and found our Team Members to be nice and friendly. We hope to have the opportunity to have you as our guest again in the future! More 

Las Cruces. NM, United States
1 review
5 of 5 stars Reviewed November 30, 2015

We have always found a Hilton Garden Inn provides everything we would expect to make our stay a pleasure. The rooms are spacious, clean, beds comfortable, tables and chairs provide for relaxation, internet service available, good TV reception, and a large bathroom with amenities. Having Breakfast, Bar and Lunch/Dinner available is appreciated.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sharon C
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review of your recent stay with us. We are delighted to hear that you have found the Hilton Garden Inn Brand of Hotels and that we fit your needs. We look forward to having the opportunity to provide accommodations for you on your next visit to Albuquerque! More 

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