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Homewood Suites by Hilton Albuquerque - Journal Center

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301 Reviews from our TripAdvisor Community

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Showing 299: English reviews
Georgetown, Colorado
Level Contributor
254 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I have stayed at this facility before. It is convenient to many businesses. Book a west facing room for the balloon fest and east for the great sunrises. I-25 traffic can be a real pain but there are alternative north/south side streets.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Paul S
Las Cruces, New Mexico
Level Contributor
130 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

No problem with the room, but the check in time was supposed to be 3 PM and it ended up being 5:30. Not the front desk gal's fault but they were understaffed and that is not what you expect. I would give them another chance. As for the room very nice and quiet.

Helpful?
Thank crucesdave
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Thank you for your high rating of our hotel and for taking the time to share your experience! I do apologize for the inconvenience that you encountered, though I'm very glad that this did not detract too much from your overall experience. We are very happy to learn that your stay was so peaceful, and we hope to see you... More 

Knoxville, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

I spend a lot of time in Albuquerque and always stay here... it is my home away from home. There are places to eat, shop and exercise without a lengthy drive. While it is close to to I-25, there is no noise and the sun shades keep the light out when I need to sleep a little later.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Larry R
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient... More 

Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed here before and it is a great hotel that is clean with suites. Would recommend to anyone. It is in a great location and is quiet. There are different suite sizes to just understand that when booking.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank bonitah613
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We are excited to learn that we made such a great impression during your recent stay. On behalf of our entire staff, we thank you for your business and we hope to see... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 2 weeks ago

Loved the suite and the hospitality that was provided during our recent stay. Will definitely recommend to others and it will be my choice of property if I ever visit their again. Breakfast was perfect and the parking and internet were very easy to use.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank rktwins
Port Arthur, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

Staff was friendly. The hotel was very clean. I would definitely stay again. Breakfast was also very good and very fresh. The location was good as well. I didn't feel like I was in an unsafe area of town.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank G8490AJashleys
Nancy C, General Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

We are very pleased to hear that you had a pleasant experience following your most recent visit with us. We are very happy that you enjoyed our breakfast choices and most especially the location, the cleanliness and comfort that our hotel gave you. We look forward to serving you again. More 

Espanola New Mexico
1 review
3 of 5 stars Reviewed 3 weeks ago

Our room smells like a fish and the front desk at the hotel charged one of our credit cards for 4 only asked him to only charge them for 3 and we will pay the other one with a different card he was confused and didn't know how to help us with that and I think that you should not... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank alexandergC6325PD
Nancy C, General Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your satisfaction is very important to us and we take our commitment to our Suite Assurance Guarantee very seriously. Thank you for your feedback and we hope... More 

Tucson, Arizona
1 review
1 of 5 stars Reviewed 3 weeks ago

Apperently the hotel was under new management and they had not worked out the kinks yet . I feel like two weeks is a long enough time to remove urine stained and moldy mattresses . I also believe that when someone asks for a replacement one should not have to be told wait until morning and talk to a manager... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Ian R
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Thank you for taking the time to complete our survey and share your experience! We strive to ensure that our atmosphere does not equate to a lower standard of cleanliness. We make it a point to ensure that your room smells fresh and is perfectly clean upon arrival and will never translate to a lesser quality of room and service.... More 

Flower Mound, United States
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Not up to the usual Homewood Suites level of quality. Beds need to be upgraded as not very comfortable. Room faced west and afternoon sun heated up room and a/c had difficulty keeping room cool until after 10 pm. Comp breakfast average. Staff was very peasant and helpful.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Timothy Jon H
Nancy C, General Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. Our hotel is currently under new owners and management. We are getting the hotel prepared... More 

Schertz, United States
1 review
5 of 5 stars Reviewed July 15, 2016

Clean room. Used the kitchette to prepare meals nightly during my stay. Very friendly and helpful staff. If I had anything that was an issue it was with the jacuzzi. When the jets were turned on, the bubbles shot straight up the walls instead of toward the middle of the jacuzzi. This made it difficult to relax as no matter... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Gil M
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Thank you for your recommendation! Your five star review means a lot to us, and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about Homewood Suites by Hilton Albuquerque - Journal Center

Address: 5400 San Antonio Dr NE, Albuquerque, NM 87109-4150
Location: United States > New Mexico > Albuquerque
Price Range: $99 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Homewood Suites by Hilton Albuquerque - Journal Center 4*
Number of rooms: 63
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Albuquerque - Journal Hotel Albuquerque
Homewood Suites Albuquerque
Homewood Albuquerque
Hilton Albuquerque
Homewood Suites Journal Center
Albuquerque Homewood Suites
Albuquerque Hilton
Hotel Style:
#18 Business Hotel in Albuquerque
#28 Family Hotel in Albuquerque
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