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Crowne Plaza Albuquerque

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1901 University Boulevard NE, Albuquerque, NM 87102 (Formerly Hilton Albuquerque)
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173 Reviews from our TripAdvisor Community

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Showing 166: English reviews
Tucson, Arizona
Level Contributor
99 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 1 week ago

Proms were going on the weekend we were there, so it was busy, and parking was available but tight! The breakfasts were rather uneven in quality (the pancakes were among the worst I've eaten), and the breakfast buffet was not refilled frequently enough. At the banquet, they ran out of chips quickly, and didn't replenish them until halfway through dinner.... More 

Helpful?
Thank Ambul
Rio Rancho, New Mexico
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall a good experience. Comfy and cozy. Hot tub night session was awesomeness before bed. Refrigerator as dirty but plastic bags protected my food. Microwave in lobby. Morning coffee was great. Hotel gave coupon for restaurant after do not disturb sign displayed, but resturant was closed. 🤔. Desk staff helpful and pleasant!

Helpful?
Thank LadyCee2002
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

LadyCee2002- thank you for taking the time to provide us with a review regarding your past stay at the Crown Plaza Hotel. The feedback you have given us is exactly what we need to better ourselves as a whole. I am happy to read that our service was exceptional and that you were comfortable at our facility. We look forward... More 

Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My husband and I checked into the hotel on our way to Texas on business. The .main restaurant was closed so we went to the cantina for dinner. The food was very good and the server, Nicki, did an excellent job. She was very attentive to our needs and brought the food in a timely manner. Very friendly and helpful.... More 

Helpful?
Thank redad
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Redad- Thank you for taking the time to provide us with a review regarding your past stay at the Crowne Plaza. We are happy that you chose to stay with us while you were driving through as there are so many competitors in this city. Next time you stay with us, I would recommend a lower floor, like our cabana... More 

Saint Paul, Minnesota
Level Contributor
87 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here while traveling on business, and I found the hotel to be very nice. The lobby is very inviting, and the room was clean, the bed very comfortable, and the A/C worked great to keep the room nice and cool throughout my stay. I was up on the 8th floor, and had a good view of Albuquerque. Breakfast... More 

Helpful?
Thank MJN123
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

MJN123-thank you for the wonderful comments you have provided us with regarding your past stay at the Crowne Plaza in Albuquerque. We are very happy to read that you enjoyed so much about our hotel, the staff and services. Your review has been shown to all our staff, and we cannot wait to host you again whether it be business... More 

Bradenton, Florida
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

When we arrived it was late, like 2 a.m. late but the service was very friendly. The room was good, the beds were comfortable, We had a great view of the mountains which was a huge plus. The sound proofing of the rooms were not that good. You could hear the interstate that was near by. I could hear the... More 

Helpful?
Thank bemall
IHGService, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Dear bemall, As always we are glad to read feedback of the Crowne Plaza Albuquerque. Thank you for taking the time to express your thoughts and concerns. I am very pleased that the staff was friendly and that you liked our hotel. On the other hand, I am sorry that you had issues with the soundproofing of the room and... More 

Mesa, Arizona
Level Contributor
104 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

From the moment you pull into the parking lot you know the location isn't great. Got hit up by some meth head begging for change while parking. Staff is friendly and the bar staff and food are great. But when you wake up at 5 to start your day and you brew your in room coffee and it tastes like... More 

Helpful?
Thank adigerol
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Adigerol- thank you for taking the time to complete a review regarding your past stay at the Crowne Plaza in Albuquerque. Your time and feedback are very important to us and we have given this review to all department heads to ensure service like this never happens again. We hope to get the chance to host you again in the... More 

Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

When we checked in, we were told a nice room facing the pool. Only there was no water in the pool....closed for repairs....in June at 100 degrees ....Who closes a pool in June? Our room was dirty and the floor was never cleaned for the three days were were there, there was no bath mat for the floor. The Hall... More 

Helpful?
1 Thank cfelicetti50
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Cfelicetti50- thank you for taking the time to provide our hotel with feedback regarding your past stay at our hotel at the Crowne Plaza Albuquerque. We take comments like yours very seriously and we are working to overcome the horrible experience you had. Thank you again for your time and review. More 

Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 18, 2016 via mobile

Stayed one night on our way through ABQ. We were on one of the Executive Floors (11, 12). Staff was great, bed was very comfortable. Didn't hear any typical hotel sounds (doors slamming, people above or below us). Convenient location but not much around in terms of food and not sure it's the best part of town. Hotel was nice... More 

Helpful?
Thank awooten3
Level Contributor
134 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed June 14, 2016 via mobile

Enjoyed our stay, and our room was nice. Wifi was good, and we had breakfast one day at the restaurant and that was ok. My one complaint, and is is nit picky, is that they stuff the sheets too tight! I had to force them out so my feet weren't getting crushed. It was really annoying actually. Besides that, pretty... More 

Helpful?
Thank Greg M
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Greg M- thank you very much for taking the time to complete a review regarding your past stay at our hotel in Albuquerque. We are very pleased to read that you did enjoy your stay, your room and amenities. Your feedback regarding the sheets has been shared with our Housekeeping Department. We look forward to welcoming you back again in... More 

Level Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed June 14, 2016 via mobile

Stayed at this hotel for 2 nights and must say that I will not be back here. It is true that a good number of parking spaces in front of the building are taken by the car rental agency, making it inconvenient for hotel guests. My room in the tower was clean but a bit outdated. The TV reception was... More 

Helpful?
Thank Disc29
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Disc29 - thank you for taking the time to complete a review regarding your past experiences at our hotel. Please accept our deepest apologies that we did not create the experience you deserved as a valued guest. Your feedback was been shared with all departments to ensure we improve in the areas needed. Thank you for your time. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Crowne Plaza Albuquerque, the only Crowne Plaza in the state of New Mexico; with our southwestern hospitality and decor is the perfect hotel destination for both business and leisure travelers. The hotel is located on a 14-acre oasis in the university & midtown district that captures the unique flavor & artistry of the southwest. We are located minutes from historic Old Town, Balloon Fiesta Park, championship golf courses, casino entertainment as well as world class shopping opportunities. Centrally located at the crossroads of New Mexico, our hotel is your headquarters to go out and explore the best New Mexico has to offer! ... more   less 

Additional Information about Crowne Plaza Albuquerque

Address: 1901 University Boulevard NE, Albuquerque, NM 87102 (Formerly Hilton Albuquerque)
Location: United States > New Mexico > Albuquerque
Price Range: $118 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Crowne Plaza Albuquerque 3*
Number of rooms: 261
Reservation Options:
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Also Known As:
Crowne Plaza Albuequerque Hotel Albuquerque
Hilton Hotel Albuquerque
Albuquerque Hilton Hotel
Hilton Albuquerque
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