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Crowne Plaza Albuquerque

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Crowne Plaza Albuquerque
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189 Reviews from our TripAdvisor Community

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Showing 182: English reviews
Wellington, Florida
1 review
3 of 5 stars Reviewed yesterday NEW

Im currently a guest and ordered room service at 7:30pm... It's 9 and there is no answer by phone and no sign of my meal. I had to call reception and cancel the order. I have an early start tomorrow.... I'll search for an IHOP for sure... As breakfast this morning took forever also at the restaurant

Helpful?
Thank Cristinah04
Greenville, South Carolina
Level Contributor
80 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel itself is very nice. Great service. Rooms are spacious and the beds and pillows are very comfortable. Great view. Good location. Breakfast is very good and complementary you just have to tip being that it is a sit down meal. The bad: The TV in the room is like 100 years old and fuzzy. The bathroom door is... More 

Helpful?
Thank Jenny V
Vancouver, Canada
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed one night on my way through from Vancouver, BC and it was very comfortable. The staff was great and despite closing at the restaurant/bar, they accomodated my late arrival and cooked me some great fish tacos. The room was very comfortable as most Crowne Plazas. I would stay here again in a heartbeat.

Helpful?
Thank Courtney F
las vegas
Level Contributor
121 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Right off the freeway. Checked in quickly. Great Libby. Happy hour serves fresh tacos with the purchase of a beverage. All fresh vegetables. Great bartenders. Band playing on the patio. Fun for everyone

Helpful?
Thank kathychat
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

KathyChat- thank you for taking the time to provide us with a wonderful review regarding your past stay at the Crowne Plaza Hotel in Albuquerque! Your title says it all and we are so excited that you enjoyed so much about your stay. We look forward to welcoming you back soon. More 

Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Late check in on 9/9. First room (603) there were stains on the carpet in front of the bed and by sitting area. Alerted front desk and they moved us to room 704. Took shower Saturday morning and the tub would not drain until 30 minutes after taking a shower. Informed front desk. Young girl at desk asked me if... More 

Helpful?
1 Thank jogo152
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Jogo152- thank you for taking the time to provide a review regarding your past stay at the Crowne Plaza Hotel. Please accept our deepest apologies that we did not create the experience deserved as a valued guest. We hope to get the chance to host you again in the future but with much better service. We appreciate the feedback and... More 

Chicago, Illinois
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The staff here is very friendly and helpful. I couldn't have asked for better service. From valet to the front desk to room service, everyone was extremely kind. The accommodations were just so so. Nothing was wrong with the room or facilities but there was also nothing extraordinary about them. The area seemed safe. The room was clean. There were... More 

Helpful?
Thank ChrissyG143
Los Angeles, California
Level Contributor
68 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As we were driving to the hotel I was getting nervous that I made a really bad choice for a hotel. It seems like a very industrial area and is not very attractive or welcoming. Once we got to the hotel we were a bit relieved. Hotel is fairly nice. Rooms are somewhat outdated. Bathroom appears to have been remodeled... More 

Helpful?
Thank Loveagreatvacation
IHGService, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Dear Loveagreatvacation, Thank you for choosing our hotel, and for posting a review. I am very pleased to read you were impressed with our level of cleanliness, bathroom, and restaurant service. I do apologize if the general condition of the rooms were not at par. While we understand that your stay was not 100% satisfactory, we would hope that you... More 

Bainbridge Island, Washington
Level Contributor
381 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I use to visit this hotel a lot when it was the old Hilton. They have made a number of improvements including the lobby and uplifting the rooms. Fortunately they have kept the ambiance of the old Hilton and it is worthwhile visiting.

Helpful?
Thank Tom H
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Tom H- thank you for the wonderful review you have provided us with regarding your past stay. We are pleased to read that you continue to stay with us even after the change. We look forward to contining to welcome you back. More 

Texas Gulf Coast, Texas
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

You can always count on the Crowne plaza to deliver! After a long day of driving I pulled into the Crowne Plaza and check-in was a breeze. From the moment you walk in, the staff remind you why the Crowne Plaza Hotel is considered among the best. Friendly staff, spacious rooms and amenities you have come to expect from the... More 

Helpful?
Thank LoaBenz
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

LoaBenz- thank you for the wonderful review you have written about us! We are pleased to read we were able to make your stay amazing from the moment you walked in until the moment you walked out those doors. We strive to provide the best service to our guests in each and every department. We hope to get the chance... More 

Ramona, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

The room was average. Had to request a fridge due to needing it for breastmilk, they were able to accommodate this. However, the fridge stunk like fish, all of my breastmilk bottles had to be washed immediately upon my return home bed issue they still smelled. Front desk staff was friendly, especially Craig. But the restaurant staff were rude and... More 

Helpful?
Thank Natalie M
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Natalie M- thank you for taking the time to provide us with a review regarding your past stay at our Crowne Plaza in Albuquerque. Please accept out deepest apologies that we did not create the experience you deserved as a valued guest. Your feedback has been shared with all of our staff to ensure we fix what needs to be... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Crowne Plaza Albuquerque, the only Crowne Plaza in the state of New Mexico; with our southwestern hospitality and decor is the perfect hotel destination for both business and leisure travelers. The hotel is located on a 14-acre oasis in the university & midtown district that captures the unique flavor & artistry of the southwest. We are located minutes from historic Old Town, Balloon Fiesta Park, championship golf courses, casino entertainment as well as world class shopping opportunities. Centrally located at the crossroads of New Mexico, our hotel is your headquarters to go out and explore the best New Mexico has to offer! ... more   less 

Additional Information about Crowne Plaza Albuquerque

Address: 1901 University Blvd NE, Albuquerque, NM 87102-1713 (Formerly Hilton Albuquerque)
Location: United States > New Mexico > Albuquerque
Price Range: $110 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Albuquerque 3.5*
Number of rooms: 261
Reservation Options:
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Also Known As:
Crowne Plaza Albuequerque Hotel Albuquerque
Hilton Hotel Albuquerque
Albuquerque Hilton Hotel
Hilton Albuquerque
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