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Crowne Plaza Albuquerque

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Crowne Plaza Albuquerque
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180 Reviews from our TripAdvisor Community

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Showing 173: English reviews
Mesa, Arizona
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

We checked in after midnight and the rate of the room went up by $10 (the person that reserved the room over the phone put in the AAA rate instead of the military rate). The room was very clean. The hotel staff was friendly. We had a welcome bag on the bed with complementary snacks and juice on the bed... More 

Helpful?
Thank c c
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

CC-thank you for taking the time to provide us with a review regarding your past stay at the Crowne Plaza in Albuquerque. We are very happy to read that you enjoyed so much about your stay and we look forward to welcoming you back real soon! More 

Colorado Springs, Colorado
Level Contributor
90 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Stopped here on my back to Colorado from Las Cruces and was pleasantly surprised at the size of the room for the rate I paid. The hotel has a bar and restaurant, so I didn't have to leave to find food and drink. Tee food was awesome, and the beer was plentiful. On the Friday night I stayed, they had... More 

Helpful?
Thank Greg J
Roswell, New Mexico
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Love this hotel! Great staff, great rooms. We stay here every year and they have a great Ballroom and catering. Will be back! Also has SEVERAL in hotel restaurants all with great food. Good location as it is off both the I40 and I25, so it easy to get to any place in the ABQ area!

Helpful?
Thank CraftingFoodieKR
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

CraftingFoodieKR- thank you for the wonderful review you have provided us with regarding your past stay at the Crowne Plaza in Albuquerque! We are very happy to read that we were able to make it a great experience! Our service is definitely one of a kind and our key to success. We appreciate the time you took to let us... More 

Albuquerque, New Mexico
1 review
1 of 5 stars Reviewed 3 weeks ago

My guest and I went to the bar on 7/29/16 to have a few beers and take in the patio/Happy Hour. We were totally ignored by the rude bartender our whole time there. After twenty minutes I moved to another part of the bar to try to get his attention but to no avail. He continued to ignore me for... More 

Helpful?
Thank Roy B
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Roy B- thank you for taking the time to provide us with a review regarding your past experiences at the Crowne Plaza in Albuquerque. Please accept our deepest apologies that we did not create the experience deserved as a valued guest. Your review will be shared with our entire staff and used as a training brief. Thank you again for... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

My wife and I are staying here after a training session at this facility. The atmosphere at this hotel is very inviting. The lobby, rooms, and meeting facilities are beautiful, and the view from our 9th story room is excellent. There is coffee and infused water in the lobby. They have an extremely nice courtyard with a pool, and overall... More 

Helpful?
Thank K.C. C
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

K.C. C- thank you for taking the time to share with us your experiences from the past stay at the Crowne Plaza Hotel. We are pleased to read that we were able to make the stay great, minus a few minor issues on our part. Management from both the Housekeeping department and Engineering have both been given this review to... More 

Faringdon
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Front facing the hotel is modern and contemporary. However the rooms and rear facilities and areas are in need of a face lift The front desk staff could have been friendlier and explained everything we needed to know. Pool ok but towels were no bigger than hand towels so take your own.

Helpful?
Thank Beverley C
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Beverly C- thank you for taking the time to provide us with a review regarding your past stay at the Crowne Plaza Hotel. Please accept our apologies that we lacked in a few areas that could of made your stay so much better. Your review has been shared with all of our departments, we take all feedback very seriously as... More 

Bangor, Maine
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I recently stayed at the Crowne Plaza Albuquerque for a week. It was my first time in New Mexico, and both the hotel and staff were very accommodating. When we checked in, it was very late (around 2am) and the lady working the desk welcomed us with a warm smile and the check in process was quick and easy. Our... More 

Helpful?
Thank Lindsay G
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Lindsay G- Amazing! I don't even know where to start, your review brings a huge smile to my face! Our staff are truly one of kind and we would be no where without them! Reading this and knowing they are continuing to provide the best customer service ensures we are doing it right. I will make sure to pass this... More 

Tucson, Arizona
Level Contributor
99 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed July 16, 2016

Proms were going on the weekend we were there, so it was busy, and parking was available but tight! The breakfasts were rather uneven in quality (the pancakes were among the worst I've eaten), and the breakfast buffet was not refilled frequently enough. At the banquet, they ran out of chips quickly, and didn't replenish them until halfway through dinner.... More 

Helpful?
Thank Ambul
Rio Rancho, New Mexico
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 16, 2016

Overall a good experience. Comfy and cozy. Hot tub night session was awesomeness before bed. Refrigerator as dirty but plastic bags protected my food. Microwave in lobby. Morning coffee was great. Hotel gave coupon for restaurant after do not disturb sign displayed, but resturant was closed. 🤔. Desk staff helpful and pleasant!

Helpful?
Thank LadyCee2002
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

LadyCee2002- thank you for taking the time to provide us with a review regarding your past stay at the Crown Plaza Hotel. The feedback you have given us is exactly what we need to better ourselves as a whole. I am happy to read that our service was exceptional and that you were comfortable at our facility. We look forward... More 

Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 16, 2016

My husband and I checked into the hotel on our way to Texas on business. The .main restaurant was closed so we went to the cantina for dinner. The food was very good and the server, Nicki, did an excellent job. She was very attentive to our needs and brought the food in a timely manner. Very friendly and helpful.... More 

Helpful?
Thank redad
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Redad- Thank you for taking the time to provide us with a review regarding your past stay at the Crowne Plaza. We are happy that you chose to stay with us while you were driving through as there are so many competitors in this city. Next time you stay with us, I would recommend a lower floor, like our cabana... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Crowne Plaza Albuquerque, the only Crowne Plaza in the state of New Mexico; with our southwestern hospitality and decor is the perfect hotel destination for both business and leisure travelers. The hotel is located on a 14-acre oasis in the university & midtown district that captures the unique flavor & artistry of the southwest. We are located minutes from historic Old Town, Balloon Fiesta Park, championship golf courses, casino entertainment as well as world class shopping opportunities. Centrally located at the crossroads of New Mexico, our hotel is your headquarters to go out and explore the best New Mexico has to offer! ... more   less 

Additional Information about Crowne Plaza Albuquerque

Address: 1901 University Blvd NE, Albuquerque, NM 87102-1713 (Formerly Hilton Albuquerque)
Location: United States > New Mexico > Albuquerque
Price Range: $110 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Albuquerque 3.5*
Number of rooms: 261
Reservation Options:
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Also Known As:
Crowne Plaza Albuequerque Hotel Albuquerque
Hilton Hotel Albuquerque
Albuquerque Hilton Hotel
Hilton Albuquerque
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