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Hilton Garden Inn Albuquerque Airport

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Hilton Garden Inn Albuquerque Airport
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489 Reviews from our TripAdvisor Community

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Showing 483: English reviews
Bollwiller, France
Reviewed May 6, 2016 via mobile

Arrived after 7 hour journey due to rerouting at midnight. Although the hotel is not listed on the airport 'contact hotel' screen (surprising) a phone call brought friendly shuttle bus in 5 minutes. Extremely friendly staff, nothing too much trouble. I met the hotel manager next morning because on of my colleagues stays regularly, and obviously the team reflect her...

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Thank Steve D
Santa Fe, New Mexico
Reviewed May 6, 2016

The room we stayed in was very well laid out, clean, with a very comfortable king size bed. It also had a very low noise air conditioning system which helps our sleep. The two slightly negative items we had was a rather smaller width shower stall and the breakfast which had hot food items which were more packaged than fresh...

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Thank John T
Baltimore, Maryland
Reviewed May 4, 2016

We chose this hotel because it is right up the street from the airport and it had room service. The parking lot was quite small with tight spaces. Worried about the car getting dinged as it was windy and car doors can easily be pulled out of your hand. Were pleasantly surprised by the lack of noise from the airport....

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Thank BaltimoreRedbird
HGIAA, Director of Sales at Hilton Garden Inn Albuquerque Airport, responded to this review

Dear Karen M, Thank you for the great review! We are so happy that you enjoyed your stay here and we look forward to the next one!

Santa Fe, New Mexico
Reviewed April 30, 2016

I arrived at the hotel in the evening. I thought a glass of wine might be nice but I wasn't sure and I didn't want to go to the Bar, so I bought a single servings of wine from their store. After paying for it, the front desk person opened the bottle! I said I wasn't even sure I wanted...

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Helpful?
Thank Apurva1
HGIAA, Director of Sales at Hilton Garden Inn Albuquerque Airport, responded to this review

Dear Apurva1, Thank you for taking the time to review our hotel. We will share your comments with the appropriate staff members and will be sure to review with them the proper verbiage when it comes to our liquor and shuttle policies. We apologize that the responses you received were so blunt. We will use this as a training opportunity...

Reviewed April 26, 2016 via mobile

Noisy room from road right outside my window. The view if the covered parking is less than stunning. The shuttle will pick up and drop off at airport, no local restaurant service. Not on my list for future stays.

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Thank Bill N
Texas
Reviewed April 22, 2016

Needed a place to stay prior to a 6;40 am departure from airport. Desk team was friendly and efficient, the services available for shuttle pickup and drop off were clearly explained. Room and bedding were clean and comfortable and the room itself was a good size. Shuttle pickup and return to hotel after dropping rental car the night before departure...

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Thank NewTraveler52
Eagle Nest, New Mexico
Reviewed April 21, 2016

I love the HGI beds. The staff is friendly and attentive. Comfortable rooms and just off the airport. The bar and dinner menus are better than other hotels in its class. Breakfast is cooked-to-order. I stay here before flying out and I am assured of a good night's sleep.

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Helpful?
Thank travelerjjm
HGIAA, Director of Sales at Hilton Garden Inn Albuquerque Airport, responded to this review

Dear travelerjim, Thank you for the great review! We love to hear when our guests enjoy their stay and we look forward to your next one!

Washington DC
Reviewed April 20, 2016

Arrived at 10pm with a 5am check in at airport the next morning. So was hoping for no fuss, quite check in and out, easy shuttle next morning, and a GOOD NIGHT''s SLEEP. Got all five(!)...thank-you Hilton.

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Thank William R
HGIAA, Director of Sales at Hilton Garden Inn Albuquerque Airport, responded to this review

Dear William R, Thank you for the great review! We're so happy that you found everything to your liking at the hotel and we look forward to your next stay with us!

Reviewed April 19, 2016

Arrived at the hotel and the first day the hotel room key did not work. For each day of our hotel stay the room key did not work nor could we enter the hotel through the basement. This was a wedding anniversary and on our last day of the hotel key not working, my wife was so totally distraught that...

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Helpful?
Thank Eddie G
HGIAA, Director of Sales at Hilton Garden Inn Albuquerque Airport, responded to this review

Dear Eddie G, I am sorry about your experience with your key cards. I can assure you that it is not standard to find someone at our hotel who isn’t helpful. We strive to ensure our front desk agents and other team members know how much we value your business. I apologize for any issues you had. Thank you

San Francisco, California
Reviewed April 9, 2016

Made my reservation through AAA/Booking.com. The hotel ignored it and charged me a lot higher rate. They refused to take care of this issue and said that I should contact booking.com, not their problem!

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Helpful?
Thank Kay G
HGIAA, Director of Sales at Hilton Garden Inn Albuquerque Airport, responded to this review

Dear Kay G, Thank you for taking the time to review our hotel. We hope that since this review, you've found that the hotel has been happy to compromise with you regarding your rate. Please let us know if there is anything else we can help with. Thank you.

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Albuquerque Airport

Address: 2601 Yale Blvd SE, Albuquerque, NM 87106
Location: United States > New Mexico > Albuquerque > Sunport
Price Range: $84 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Albuquerque Airport 3*
Number of rooms: 107
Reservation Options:
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Also Known As:
Hilton Garden Inn Albuquerque Airport Hotel Albuquerque
Albuquerque Hilton Garden Inn
Hilton Albuquerque
Hotel Style:
#10 Family Hotel in Albuquerque
#22 Romantic Hotel in Albuquerque
#25 Business Hotel in Albuquerque
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Albuquerque Airport staff and other travelers.
1 question
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6 months ago

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Questions? Get answers from Hilton Garden Inn Albuquerque Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floor away from the airport are the quietest”
 of 5 bubbles Cwnicholsjr, Nov 3, 2016 | Read review
“It's an airport hotel so there will be a certain amount of noise.”
 of 5 bubbles FrankK702, Oct 13, 2016 | Read review
“Tell their staff your needs and they will make it happen!”
 of 5 bubbles ArchieM198, Sep 27, 2016 | Read review
“The higher the better for quiet.”
 of 5 bubbles JonS959, Jul 23, 2016 | Read review
“I would choose to stay somewhere else where assisting customers a real priority”
 of 5 bubbles Apurva1, Apr 30, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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