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Extended Stay America - Albuquerque - Airport

2.0 of 5
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2321 International Ave SE, Albuquerque, NM 87106
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Extended Stay America - Albuquerque - Airport
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91 Reviews from our TripAdvisor Community

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Albuquerque, New Mexico
1 review
4 of 5 stars Reviewed December 31, 2015

I have been staying here for a few months while completing a project and then move out of state. The staff have always been very pleasant and responsive. They immediately take care of your needs. I get weekly housekeeping and my room is always left clean and refreshed. I have 2 animals and have never felt that they were a... More 

Helpful?
Thank Renee R
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed our convenient location as well as all the amenities our hotel has to offer. I’m thrilled that we were able to accommodate your needs with a home away from home experience! Thank you again for your review.... More 

1 review
4 of 5 stars Reviewed December 23, 2015 via mobile

The staff was great. Our room was clean and they also put up with our yapping yorkies. Great place to stay that is pet friendly and u can cook if need to they supply that also.easy access to the airport and some restaurants and other shopping.

Helpful?
Thank Donna B
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you had a great experience and enjoyed all the amenities our hotel has to offer. I truly appreciate your kind comments regarding our friendly staff. Thank you again for your review. It would be our pleasure for you... More 

East Hampton, Connecticut
1 review
5 of 5 stars Reviewed December 21, 2015

As I said in the title. No complaints. I'll stay there again! Good location. The staff were always very pleasant and accommodating. Weekly linen change and room cleaning was great! I stayed for 3 months.

Helpful?
Thank Brett J
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Thank you for posting such a positive review of your stay. We are pleased to hear that you enjoyed our comfortable accommodations as well as our friendly customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Yakima, Washington
1 review
4 of 5 stars Reviewed December 8, 2015 via mobile

Was a good place for my father for over a month while mom was in hospital....traveling away from home it was a safe convenient place to call home for him . he's 80 and was able to get back and forth from hospital easily.. Visited myself several times....was always clean.friendly help..very good rate.. Nothing but thanks from my sister and... More 

Helpful?
Thank Jeff H
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed our reasonable rates as well as our friendly customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

2 reviews
1 of 5 stars Reviewed October 10, 2015 via mobile

We were checked into a third story room which obviously smelled from cigarette smoke in a "non-smoking room" front desk would not, could not move us to a different room. small double bed, dirty bathroom and carpet and price was very expensive for the value avoid this hotel if you can. Had to sleep in the stinky room after a... More 

Helpful?
Thank Dave S
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. Thank you for sharing your experience with us. I would be happy to speak with you... More 

Travelers are raving about these Albuquerque hotels

New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 17, 2015

Extended Stay properties are inexpensive, but you get a comfortable room for the price. Generous well lit parking. On site laundry and vending. Coffee and snacks in the morning. Only complaint, no ice machine.

Helpful?
1 Thank Sam J
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments our comfortable rooms and convenient amenities. I’m thrilled that you found our hotel to be a good value. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

Taos Ski Valley, New Mexico
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed September 14, 2015

First of all the front desk is very rude.your room has walls so flimsy that I had to hear a person snoring all night. I did not get room service for over two weeks. My toilet had from day one really bad overflowing problems which they never addressed and told me that I had to clean it up myself! They... More 

Helpful?
Thank 691Saska
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Your review for our hotel was recently brought to my attention. Thank you for your recent review of your stay. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s manager I can assure you that I will be retraining our staff on our customer service and cleaning procedures to ensure your experience is... More 

Crownpoint, New Mexico
2 reviews
1 of 5 stars Reviewed September 14, 2015

I Booked 2 rooms at Extended stay thru Expedia for the weekend, but did a same day cancellation. Since both reservation was under one confirmation #, I cancelled my reservation on line, thinking for both rooms. Come Monday there was a charge on my card for full 1-night stay. Contact Extended Stay and was advised to contact Expedia. I explained... More 

Helpful?
Thank khali58
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Your review for our hotel was recently brought to my attention. Please accept our most sincere apologies for cancellation issues you experienced. In response to your feedback, I will work with our front desk staff and review our billing procedures. I hope that you will contact me directly, at aqa@extendedstay.com, should you wish to discuss this further. We hope that... More 

Portland, Tennessee
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 19, 2015

This room was small with a double bed. It was updated and clean. I enjoyed the walk in shower with good water pressure. Take your own shampoo and conditioner though. There breakfast is minimal but at least there was food. The font desk staff was friendly.

Helpful?
Thank Lois B
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Albuquerque, New Mexico
2 reviews
1 of 5 stars Reviewed July 12, 2015

I made a reservation for this hotel. I was trying to check in one hour early and they want me to pay $ 15.00 extra also I wanted a king size bed they want me to pay extra. I don't mind paying extra when the hotel is clean and I get excellent customer service, but not at this hotel. Karla... More 

Helpful?
Thank ricardo4059
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding our customer service is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have spoken to my staff about the importance of responding to guest needs in a timely manner to ensure your experience... More 

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