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Isleta Resort & Casino

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Isleta Resort & Casino
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438 Reviews from our TripAdvisor Community

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Showing 435: English reviews
Central Arizona, Arizona
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

I saw a few concerns with some of the previous Internet comments; but my stay and experience were fine. The conference was well organized and well attended. I was please with the program as a whole. Whole recommend the location in general, just the right distance from downtown Albuquerque.

Review collected in partnership with this hotel

Helpful?
Thank whiting_dusty
denver
1 review
4 of 5 stars Reviewed 4 days ago NEW

This resort was very nice the people were nice i enjoyed the whole experience. There is so much within this hotel and the surrounding areas. There is always something to see an do. I loved the shops aswell those were useful.my only problem was the beds weren't that great very firm mattress i prefer something softer and more pillows would... More 

Review collected in partnership with this hotel

Helpful?
Thank Ami013
Sammamish, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The architecture and decor are incredibly beautiful. The hotel is immaculate! Isleta Resort is a destination worthy of the most discriminating traveller. Here are the rest of the characters that you require

Review collected in partnership with this hotel

Helpful?
1 Thank Guy O
Lubbock
1 review
5 of 5 stars Reviewed 5 days ago NEW

My best friend and I stayed at Isleta for the Florida Georgia Line concert and it was amazing. I was a little dissatisfied with the room service menu. I was unable to order two things on the menu but other than that we would both definitely stay again.

Review collected in partnership with this hotel

Helpful?
Thank ashleirhiannon
seattle
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Check in is unfriendly. No one ever smiled or had a greeting. Like they are doing me a favor. They must hate their job. Hotel seems to have a lot of legitimate complaints. Comforters are shot. The divisions in them have balled up so the are no longer a duvet. Did not have any new ones. Left a message with... More 

Helpful?
Thank lwilson126
ResortMgt, General Manager at Isleta Resort & Casino, responded to this review

Hello lwilson126, Thank you for taking the time to share your input on Isleta Resort and Casino. We appreciate your recommendations on management which has lead this property to service levels and customer rating levels never achieved before. As you can see from a majority of the reviews here, our staff is one of our best assets and sets us... More 

Bolton
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

What a find, isleta resort and casino is a lovely hotel with greats amenities including a pool, spar and full service casino. The rooms are spacious with comfortable beds and a great shower (always a plus). The parking is free but be aware that there is a small resort fee for each night stayed. Just for information due to the... More 

Helpful?
Thank Lisandy
Artesia, New Mexico
1 review
3 of 5 stars Reviewed 1 week ago

We booked a King Balcony Suit 4 months in advance for a concert and our Anniversary. We arrived at check in time, no rooms were available at the time. We checked back and hour later as directed and a room still wasn't clean and ready. At that point we were promised a credit for the inconvenience, which we never received.... More 

Review collected in partnership with this hotel

Helpful?
Thank philipt735
ResortMgt, General Manager at Isleta Resort & Casino, responded to this review

Hello Philipt735, Thank you for taking the time to share you experience at Isleta Resort and Casino. We regret to hear about the wait as well as the inaccuracy of your reservation. We will utilize this information to improve upon our service and standards. Please contact hotelmanagement@isleta.com regarding your credit for the inconvenience. Again, thank you for your feedback and... More 

El Paso, Texas
1 review
4 of 5 stars Reviewed 1 week ago

The Hotel Resort is beautiful and rooms are nice and clean but we weren't able to enjoy the casino as much as we wanted to. We are non-smokers and the casino was filled with smoke. It was not enjoyable at all.

Review collected in partnership with this hotel

Helpful?
Thank jenniecedillo159
Belton, Texas
1 review
2 of 5 stars Reviewed 1 week ago

Have stayed there several times before as I have family I visit near there. Have noticed it going downhill and this time was bad enough that I doubt that I will stay there again. Room really showed its age. Furniture was worn and flimsy. Lamps loose and one that didn't work at all Ships in table and it was very... More 

Review collected in partnership with this hotel

Helpful?
Thank muchocarros
ResortMgt, General Manager at Isleta Resort & Casino, responded to this review

Hello muchocarros, Thank you for taking the time to share your experience at Isleta Resort and Casino. We regret to hear about the issues you came across while here. Please know we take all our guest's input seriously and will use it to improve our processes and service. We hope to be given the opportunity to show you improvement in... More 

Clovis, New Mexico
1 review
5 of 5 stars Reviewed 1 week ago

had a great stay. staff was nice and friendly. room was clean. tubs are big, I'd say my only complaint would be the water pressure in the shower, but I think all hotels are that way now. also the food in the casino was a little disappointing. nothing major I would stay at this place any time. I loved it!

Review collected in partnership with this hotel

Helpful?
Thank deltacharlie911
Questions? Get answers from hotel staff and past guests. Ask a question

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Hotel & Grounds (19)
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Amenities (40)
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Balcony Deluxe Double Queen (64)
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Deluxe King (68)
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Governor's Suite (139)
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Junior Suite (99)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Bar/Lounge
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Isleta Resort & Casino. More than a world-class travel destination, Isleta Resort & Casino is a lush oasis, high in the desert, above the crowd and beyond compare. Steeped with native tradition and elegance, we invite you to feel the rhythm, absorb the energy and discover the essence of what a good time really is. Spread Your Wings. Rise above the rest. ... more   less 

Additional Information about Isleta Resort & Casino

Address: 11000 Broadway Blvd SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
Location: United States > New Mexico > Albuquerque
Price Range: $118 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Isleta Resort & Casino 4*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Priceline, Hotels.com, Hotwire, Agoda and Odigeo so you can book your Isleta Resort & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Hotel And Casino Albuquerque
Isleta Hotel Albuquerque
Hotel Style:
#1 Casino Hotel in Albuquerque
#5 Spa Hotel in Albuquerque
#52 Business Hotel in Albuquerque
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