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Isleta Resort & Casino

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Isleta Resort & Casino
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546 Reviews from our TripAdvisor Community

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Showing 542: English reviews
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Las Cruces, New Mexico
Reviewed 2 days ago NEW

I had the best stay. Room was ready when I got there. My spa/massage started and finished on time. Completely worth the money. Food at TIWA was amazing. I had the chicken parm. and a virgin strawberry daiquiri (pregnant). Then ordered room service for dessert. All worth it!

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Helpful?
Thank Adrienne L
Belen, New Mexico
Reviewed 3 days ago NEWvia mobile

Many Pros and ONE CON. Starting with the pros- comfortable beds, friendly staff, CLEAN room and bathroom, nice pool and fitness room, relaxing atmosphere. The one con-Thin walls! I could hear EVERYTHING from the people next door. They sounded like they were in our bathroom. I unfortunately was unable to sleep.

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Helpful?
Thank Lis_Naj13
elpaso
Reviewed 3 days ago NEW

Booked online and the computer screwed up the date. They were booked on the date I needed and they gladly refunded my money. I will stay here next visit to ABQ.Very friendly customer service, and prompt refund.

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1Thank ty b
Roswell, New Mexico
Reviewed 3 days ago NEW

AC was not working during the night hours when it wouldn't need to work near as hard as it would during the day. Obviously we didn't find this out until the middle of the night so it wasn't worth calling to try and get the room moved. Very disappointed in my stay and embarrassed as I had other people in...

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Thank b_williams_82
Windsor, Canada
Reviewed 4 days ago NEW

A lovely hotel in New Mexico, the food and the service was excellent, wish we could have stayed longer. The room was fantastic large and very modern and clean. We would return again if ever in the area.

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Helpful?
Thank 878diane
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Hello 878diane, Thank you for your review on Isleta Resort & Casino. What a pleasant review - to be called a New Mexico Surprise! We thank you for your compliments of our dining, service, hotel, and more. We do sincerely hope you'll travel this way again in the future, and if you do, we look forward to seeing you at...

A TripAdvisor Member
1 review
Reviewed 5 days ago NEWvia mobile

Absolutely wonderful place. Your needs met wonderfully. Would stay here again. Anita, Fred and Luke at the front desk were especially helpful. Valet service parked and retrieved my car way too many times with nothing but a smile and a 'may we help you'. Two nice restaurants and a great casino.

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Helpful?
Thank A TripAdvisor Member
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Hello Mr. Henderson, Thank you for your feedback regarding your stay at Isleta Resort & Casino. We're thrilled to hear you had such a wonderful experience, including excellent guest service from Valet, Anita, Fred, and Luke! We'll be certain to pass along your compliments to our team. We hope you'll consider staying with us the next time you're in the...

Reviewed 5 days ago NEWvia mobile

Not impressed, not worth the money. Dinner was really good at Ember's steakhouse but you do have to walk through the smelly casino floor. Didn't get a good night sleep because it seemed like every noise in other rooms and the hallways was echoed into the room. Bad design. Not good sound proofing. Pillows really sucked too, either big and...

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Helpful?
Thank Jimmy C
Albuquerque, New Mexico
Reviewed 6 days ago NEW

The chances of considering staying at this hotel are extremely low. I would get some attitude changed for the staff to be a little more friendlier and professional. Fred was helpful but his information along with the other front desk were not uniform neither consistent. The morning front desk lady, one of them, an older lady was rude like in...

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Helpful?
Thank tomfromguam2017
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Hello, We sincerely regret to hear you had your experience wasn't what you had hoped. We strive to each and every person who walks through our door as a valued guest and community member, and we'd like you to know that we'll be certain to pass along your feedback to our team. If you'd like to discuss your experience any...

Albuquerque, New Mexico
Reviewed 1 week ago via mobile

The customer service was superb during our stay. Fred, who was the manager, and his entire staff went above and beyond for us. Not to mention, the room was absolutely beautiful! We will definitely be returning!

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Helpful?
Thank aamr123
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Dear aamr123, Thank you for your recent stay! We're thrilled to hear you were greeted with such exceptional service, as well as a beautiful room. We'll be sure to pass along your feedback regarding Fred and we look forward to your future stay!

Las Cruces, New Mexico
Reviewed 1 week ago

Room was quiet and clean. Bed was not the most comfortable. We aren't gamblers, but we wanted to stay somewhere with bar and restaurant on the premises. Great meal here! I recommend eating at the restaurant not on the casino floor. We ate at the restaurant upstairs from the casino floor. Trust me. Skip the buffet and head here! For...

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Helpful?
Thank Teri G
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Dear Teri G, Thank you for staying with us! We're very pleased you enjoyed your time, including a good meal in Embers and a delicious raspberry martini. Thank you for your feedback. We hope you'll join us again in the future!

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Balcony Deluxe Double Queen (64)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Bar/Lounge
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Isleta Resort & Casino. More than a world-class travel destination, Isleta Resort & Casino is a lush oasis, high in the desert, above the crowd and beyond compare. Steeped with native tradition and elegance, we invite you to feel the rhythm, absorb the energy and discover the essence of what a good time really is. Spread Your Wings. Rise above the rest. ... more   less 

Additional Information about Isleta Resort & Casino

Address: 11000 Broadway Blvd SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
Location: United States > New Mexico > Albuquerque
Price Range: $108 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Isleta Resort & Casino 4*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline and Travelocity so you can book your Isleta Resort & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Hotel And Casino Albuquerque
Isleta Hotel Albuquerque
Hotel Style:
#1 Casino Hotel in Albuquerque
#4 Spa Hotel in Albuquerque
#52 Business Hotel in Albuquerque
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Questions & Answers

Here's what travelers have asked, with answers from Isleta Resort & Casino staff and other travelers.
17 questions
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3 months ago
Hattiesburg, Mississippi
Brentwood, Tennessee
3 months ago
tucson

See all questions (17)

Questions? Get answers from Isleta Resort & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Maintain your AC units properly!!”
 of 5 bubbles b_williams_82, 3 days ago | Read review
“You can hear everything in the rooms and hallways...”
 of 5 bubbles rn50513, 2 weeks ago | Read review
“Better machines in the bar area of the casino.”
 of 5 bubbles 464ROBERTC, 3 weeks ago | Read review
“Toilet didnt work but they fixed immediately though it was 5 in the morning.”
 of 5 bubbles 987lt2, Dec 19, 2016 | Read review
“Pick a different resort. Many options in Albuquerque”
 of 5 bubbles N1060GAmichaelc, Nov 15, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question