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Isleta Resort & Casino

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Isleta Resort & Casino
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509 Reviews from our TripAdvisor Community

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Showing 505: English reviews
Santa Cruz, California
Reviewed 2 days ago NEWvia mobile

Yes this place is very classy very respectable the services fantastic over the top experience I recommend it to anybody for the price I would recommend this to my friends and Family The casino is great too

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Helpful?
Thank mitchmchone
Albuquerque, United States
Reviewed 3 days ago NEWvia mobile

Had my wife's company Christmas party at Embers Steak restaurant, about 28 of us. Beautiful interior and plenty of food choices. My wife and I shared a lettuce wedge salad and a rib-eye steak. Meal as great and well prepared but the staff messed up everyone's bill and we waited an extra 30 mintues for them to correct all the...

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Helpful?
Thank Joseph W
Tulsa
Reviewed 4 days ago NEW

Amazing service, very friendly and efficient staff! Had a great experience with every aspect of hotel service and accommodations from conference staff, housekeeping, front desk, TIWA restaurant and Embers Steakhouse staff to room serve, and shuttle service. Best conference food! Best conference IT staff ever!!

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Helpful?
Thank juliehakman
San Diego, California
Reviewed 4 days ago NEW

Our organization held a conference at this facility, over 200 in attendance. The Convention Service Manager and his staff were excellent. Friendly and professional service. I would highly recommend this facility for large events.

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Helpful?
Thank dmdkgfl
Estes Park
Reviewed 1 week ago via mobile

We received an upgraded balcony room because we had to wait an extra 10 minutes to check in. We did not request an update and felt this was a very classy reflection on the hotel staff/management. Well done!! Clean, updated hotel rooms. Very pleased with our experience!

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Helpful?
Thank CHLRAL
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Dear CHLRAL, Thank you for passing along the details of your wonderful experience! We're thrilled to hear you were treated with such exceptional guest service, including the room upgrade! We appreciate your comments on the cleanliness of our rooms, and we're very happy to know you enjoyed your time with us. We hope to have the opportunity to see you...

Londonderry, New Hampshire
Reviewed 1 week ago

Get a balcony. The view is wonderful. We had a great dinner at Embers Restaurant. The service was fabulous. 777 bar had a friendly young lady bartending. The pool is amazing and so warm. Most of the service was great from front desk to dealers in the casino. Thank you for a memorable weekend.

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Helpful?
Thank kerryw453
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Thank you for your review and feedback, kerryw453. We're very happy to hear you enjoyed the view, and we thank you for passing along that recommendation to future guests. We appreciate your compliments of Embers, Triple Sevens, the pool, service, and more! We'll be sure to make sure our team knows of your experience, and we hope to see you...

Santa Ynez, California
Reviewed 1 week ago

I don't recommend staying here or playing in the casino. The hotel room walls are thin. The guests can be noisy at night. The slots don't pay. It's hard to get a taxi to come out to Isleta to give you a ride into Albuquerque.

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Helpful?
Thank Gary R
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Dear Gary R, We regret to hear you had a poor experience during your visit. We hope you took the opportunity to address any concerns with our hotel staff. They're always standing by to ensure our guests have a pleasant night's rest and overall experience. It sounds like this visit wasn't quite up to par, and we sincerely apologize for...

Reviewed 1 week ago via mobile

We stumbled across this on a booking site, whist looking for somewhere nice to stay for a night that wasn't a motel next to a highway. The check in was smooth and easy, the rooms are big and nice with a great shower and nice amenities. Everything you want, it's there. The casino is pretty standard really, it does have...

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Helpful?
Thank Phil M
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Dear Phil M, Thank you for staying at Isleta Resort & Casino. We're thrilled that you stumbled upon us, and opted to join us! Thank you for your feedback on the rooms, amenities, casino, and overall location. We're glad to hear you found us convenient and enjoyable! We appreciate your recommendation, and hope you are able to return in the...

Colorado
Reviewed 2 weeks ago

Have stayed at Isleta the past two weekends for business events and really enjoyed the stays. My vehicle was broken into at another ABQ hotel so we truly appreciated the valet service and guarantee of secure parking. F&B at my events was very good and checkin and checkout very smooth. No one knocked on my door early in the morning...

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Helpful?
Thank Wanderlust2Colorado
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Dear Wanderlust2Colorado, We're thrilled to hear your recent stays have been so enjoyable! Thank you for your feedback regarding the valet and parking. We're also very glad to hear you got some uninterrupted sleep, as it sounds like your schedule has been quite busy lately! We thank you for your recommendation to future guests, and we look forward to seeing...

Amarillo
Reviewed 2 weeks ago

We were in Albuquerque for a doctors appointment and decided to stay at Isleta for a few extra days. Well, it was a great choice. The room was amazing. The food was great. And the Casino was so much fun. I even won a little. Great Place for a few nights relaxation.

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Helpful?
Thank davidbV5190LJ
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Thank you for staying with us during your recent visit to Albuquerque! It's not usually much fun to visit a doctor, especially when you have to travel to see one, so we're very happy we made your trip a bit more enjoyable and relaxing. We appreciate your feedback on our food, rooms, and casino! And congratulations on your win! We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Bar/Lounge
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Isleta Resort & Casino. More than a world-class travel destination, Isleta Resort & Casino is a lush oasis, high in the desert, above the crowd and beyond compare. Steeped with native tradition and elegance, we invite you to feel the rhythm, absorb the energy and discover the essence of what a good time really is. Spread Your Wings. Rise above the rest. ... more   less 

Additional Information about Isleta Resort & Casino

Address: 11000 Broadway Blvd SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
Location: United States > New Mexico > Albuquerque
Price Range: $84 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Isleta Resort & Casino 4*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, Orbitz, Travelocity and Odigeo so you can book your Isleta Resort & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Hotel And Casino Albuquerque
Isleta Hotel Albuquerque
Hotel Style:
#1 Casino Hotel in Albuquerque
#4 Spa Hotel in Albuquerque
#52 Business Hotel in Albuquerque
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Questions & Answers

Here's what travelers have asked, with answers from Isleta Resort & Casino staff and other travelers.
15 questions
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22 days ago
Brentwood, Tennessee
19 days ago
tucson
Mandeville, Louisiana
2 months ago

See all questions (15)

Questions? Get answers from Isleta Resort & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Pick a different resort. Many options in Albuquerque”
 of 5 bubbles N1060GAmichaelc, 3 weeks ago | Read review
“Get balcony room facing west at least.”
 of 5 bubbles U2778LRmarieb, 4 weeks ago | Read review
“Clean, comfortable room with king size bed.”
 of 5 bubbles L718AVpaulf, Oct 31, 2016 | Read review
“Fourth floor rooms are very nice.”
 of 5 bubbles MN920, Oct 23, 2016 | Read review
“Sunrise of the mountains or sunset over the mesa, pick one.”
 of 5 bubbles Carolyn5704, Oct 18, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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