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2000 Bellamah Ave NW, Albuquerque, NM 87104-2267
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$341
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Free cancellation until 06/04/22
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$341
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Free cancellation until 06/04/22
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$278
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Free cancellation until 06/02/22
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travelup.com$413
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Traveler (298)
Room & Suite (133)
Dining (34)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#4 of 152 in Albuquerque
Location
4.8
Cleanliness
4.9
Service
4.6
Value
4.4
Travelers' Choice
Hotel Chaco is Albuquerque’s newest luxury hotel, located near the heart of Old Town Albuquerque and the new contemporary Sawmill District. It opens in the spring of 2017 and brings 118 luxury rooms and suites to Old Town. Hotel Chaco is inspired by Chaco Canyon and the role the site played as a central hub for ancient peoples.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Banquet room
Valet parking
Paid private parking on-site
Internet
Hot tub
Outdoor pool
Yoga classes
Yoga room
Sauna
Restaurant
Breakfast in the room
Rooftop bar
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor fireplace
Shops
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Business
Languages Spoken
English
531Reviews10Q+A84Room tips
Traveler rating
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Most Recent
Maria A wrote a review May 12
RAMONA18 contributions2 helpful votes
The sink would not drain, the sliding door was not installed correctly and could not be opened, so we couldn't access the drawers. There was a fire alarm late at night due to a small torch being used on a creme brulle' and the entire hotel was evacuated. But worst of all the hotel is understaffed and existing staff was unprofessional and not courteous (with the exception of valet/bellman who was nice). All restaurants, bars and shops were closed during our stay. The place is beautiful but not ready for visitors, especially at these prices. We had high hopes but were really disappointed.
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Date of stay: April 2022
Value
Location
Service
Room Tip: Our room had issues. The place is beautiful but not well maintained.
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Response from Kelsey Harney, Other at Hotel Chaco
Responded 1 week ago
We are deeply sorry to hear that you were disappointed with your stay with us. We sincerely apologize for the issues you experienced and the inconvenience they caused for you. We appreciate your honest feedback as this will help us to become our very best! We are committed to improving and we hope you will give us another shot to impress you in the future.
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Elaine D wrote a review Apr 2022
San Francisco, California402 contributions186 helpful votes
This is a very nice, new hotel at the edge of Old Town. Rooms are comfortable and well appointed. Unfortunately our TV did not work properly and the tech they sent up couldn't figure out what to do about it. They said they were going to call someone to come and fix it. That never happened so, for 4 nights, we had very little TV. This is no cheap motel. The staff are friendly and it's a very pretty place but for almost $300/night, we should have a working TV. Also, as a petite woman, I have to say the bathroom is a nightmare. The vanity is built up very high and the sink is on top of the vanity, not set down into it. So for me to reach over the vanity and over the sink was a big problem. Probably no big deal for "normal size" person, but not great for me. BUT, if every in ABQ again, we would probably stay there. RIght across the street from Sawmill, a repurpsed sawmill with tons of really yummy food and a short walk to Old Town. Lovely bar/restaurant on the 5th floor but always too packed to get into
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Date of stay: April 2022
Rooms
Location
Service
1 Helpful vote
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Response from Kelsey Harney, Other at Hotel Chaco
Responded Apr 15, 2022
Thank you for taking the time to share with us about your stay. We are delighted to hear that you enjoyed our staff, location, and rooms, but we sincerely apologize for the issues with the TV and the inconvenience it caused. We appreciate your support and honest feedback and we look forward to caring for you again the next time you're in town.
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m0ge0 wrote a review Apr 2022
Chicago, Illinois40 contributions48 helpful votes
Extremely calming respite with modern comfort in the room and throughout the property. Outdoor spaces are lovely and peaceful. Terrific views from rooftop restaurant and bar; perfect at sunset. Fun to go across the street to the Sawmill Market food hall.
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Date of stay: February 2022Trip type: Traveled
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Response from Kelsey Harney, Other at Hotel Chaco
Responded Apr 11, 2022
Thank you so much for your kind words! We are ecstatic that you enjoyed many aspects of your stay with us and we truly cherish your support!
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JulieM wrote a review Mar 2022
3 contributions3 helpful votes
This is a lovely hotel - beautiful rooms and nice amenities, great rooftop bar/restaurant for viewing sunsets, and handy location to Old Town shops and restaurants. Staff is wonderful and very helpful. However...they are some communication disconnects if you're used to having food and libations available early morning or other less mainstream times like mid-afternoon on a Sunday. There is no paper guest guide in your room - you'll be directed to the hotel website that has some navigation issues. Like, where is the room service menu? Only if you know where to find the PDF (!) on one of the restaurants' pages, it's the only way you'll get breakfast (beyond coffee and a pre-wrapped pastry) in the hotel. Same with Sunday afternoons - get back to your hotel after 1 p.m. on Sunday - you're out of luck for anything to take to the pool until after 4. The company that owns the hotel also owns the Sawmill Market across the street and that is the default food service for the hotel. BUT they open at 8 a.m. (so if you're going on that e-bike tour at 8:30, you're rushing for food) and on a weekend afternoon you'll find yourself waiting in lines and scouting seats. So not really ideal.
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Date of stay: March 2022
Value
Service
Sleep Quality
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Response from Kelsey Harney, Other at Hotel Chaco
Responded Apr 1, 2022
We are so glad to hear that you had a terrific stay with us, but we apologize for the issues with dining and communication. We appreciate your honest feedback as we are always looking for ways to improve. We value your honesty and support and we hope to care for you again in the future.
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Felicia M wrote a review Mar 2022
9 contributions3 helpful votes
We had not planned to stay at this hotel but after staying at another Heritage Hotel it was top on our list when we found that our return flight home was canceled. I booked online very early since the reservation center was not open at that hour in the morning. (5 am) I had remembered seeing the hotel previewed on the heritage channel during our stay at The Inn and Spa at Loretto earlier that week. Once we obtained our rental car and had some coffee we contacted the hotel and asked if we could drop off our luggage since there were a lot of alerts about car break ins at a lot of tourist locations. We were told that we could absolutely do that and to come right over. The valet attendant James took care of our luggage quickly and efficiently. We returned to the hotel around 2 pm to see if we would be able to check in early. Sarah at the desk was very kind and welcoming while briefly listening to our plight. She got us checked in early with swiftness and efficiency. The room was beautiful and extremely comfortable with every convenience we would need. Everyone was so kind, helpful, and welcoming even the hotel security Michelle who brushed the snow off our rental. Absolutely loved this hotel and can't wait to go back.
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Date of stay: March 2022
Value
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Response from Kelsey Harney, Other at Hotel Chaco
Responded Mar 28, 2022
Thank you for taking the time to share with us about your experience, Felicia. We are ecstatic to hear that you loved Hotel Chaco and we truly appreciate your support. We are sorry that your flight was cancelled, but we are so glad that we were able to care for you. We look forward to caring for you again!
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ismenia wrote a review Mar 2022
tampa53 contributions63 helpful votes
Group of 5 adults. We had two rooms. Each room had a narrow comfortable outdoor balcony. Spacious room with two queen beds. Very comfortable room. Modern simplistic design. No proof of vaccination or masks required. Pleasant front desk staff. Upon check out was told about a resort fee of $30. Plenty of vehicle parking. Luggage assistance available. Elevators available. Very clean appearance. When we complained the fee was removed. We did not use any of the hotel services such as pool or fitness center. About 10-15 minute drive to the airport.
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Date of stay: March 2022
Value
Cleanliness
Service
1 Helpful vote
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Response from Kelsey Harney, Other at Hotel Chaco
Responded Mar 25, 2022
We are delighted to hear that you enjoyed many aspects of your stay! Thank you for sharing some details of your experience with us. We apologize for the miscommunication about the resort fee, but we are glad to hear that our staff was able to get that taken care of for you. We appreciate your support and honest review and we hope to care for you again in the future.
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moirakinney wrote a review Mar 2022
North Chicago, Illinois28 contributions17 helpful votes
We were only in Albuquerque for one night and enjoyed our stay at Hotel Chaco. It has a modern Southwest vibe that we really enjoyed and the staff were very friendly. The location is great, adjacent to the Sawmill District and a short walk to the Old Town plaza. The outdoor area was a relaxing place to sit in the afternoon and the rooftop bar was a great place to get a drink.
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Date of stay: March 2022
Rooms
Cleanliness
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Response from Kelsey Harney, Other at Hotel Chaco
Responded Mar 23, 2022
Thank you so much for taking the time to leave us this kind review. We are thrilled to hear that you enjoyed many aspects of your stay wit us and we truly cherish your support! We hope you can return soon!
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cballi762539 wrote a review Mar 2022
Atlanta, Georgia1 contribution
My stay at Hotel Chaco was one of the most restful stays. The warm furnishings with rustic wood and artifacts made it feel enchanted. The service was impeccable along with the room and food. I’m a gym nut so loved the clean and up to date equipment. Spectacular views from all sides. Area was safe and lots to see and do !
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Date of stay: March 2022
Value
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Location
Cleanliness
Service
Sleep Quality
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Response from Kelsey Harney, Other at Hotel Chaco
Responded Mar 9, 2022
We love to hear that you enjoyed a restful stay with us! Thank you so much for your kind words and support. It means the world to us! We hope you can return again soon.
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Gail Goldman wrote a review Mar 2022
Hartsdale, New York1097 contributions586 helpful votes
Loved the whole New Mexico feeling from the coloring of our room to the lobby artwork. There is even an art gallery here. The lobby has such comfortable furniture and we just hung out with our friends downstairs. Beautiful views can be seen from Level 5. Have a drink upstairs if weather permits. We had an excellent breakfast there. In fact, all of the food was really good. The hotel is in a great location for touring. You can easily walk to the Old Town. In addition, the Saw Mill Market is next door with more food options.
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Date of stay: November 2021
Value
Cleanliness
Service
1 Helpful vote
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Response from Kelsey Harney, Other at Hotel Chaco
Responded Mar 7, 2022
We are thrilled to hear that you enjoyed many aspects of your stay with us! Thank you for sharing some wonderful details of your stay! We appreciate your kindness and support and we would love to care for you again in the future!
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Emma A wrote a review Mar 2022
2 contributions
This hotel is absolutely amazing from the rooms to the wine tasting. We were able to have dinner on the rooftop which was heated and overlooking the entire city. The service was top notch and were extremely pleased with the quality and presentation of the food. We accidentally booked the wrong date for our trip but the front desk attendant Sarah was kind enough to accommodate us which blew us away. The room was immaculate and the balcony views were breathtaking. I highly recommend this hotel and cannot wait to return.
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Date of stay: March 2022Trip type: Traveled
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Response from Kelsey Harney, Other at Hotel Chaco
Responded Mar 6, 2022
We are ecstatic that you enjoyed your experience with us! Thank you so much for your kind review and high recommendation. Your support means the world to us! We look forward to caring for you again soon.
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PRICE RANGE
$315 - $402 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew MexicoAlbuquerque
NUMBER OF ROOMS
118
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Frequently Asked Questions about Hotel Chaco
Which popular attractions are close to Hotel Chaco?
Nearby attractions include New Mexico Museum of Natural History and Science (0.2 miles), Albuquerque Museum (0.2 miles), and Tablao Flamenco Albuquerque (0.1 miles).
What are some of the property amenities at Hotel Chaco?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
What food & drink options are available at Hotel Chaco?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Chaco?
Yes, free parking, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Hotel Chaco?
Conveniently located restaurants include D.H. Lescombes Winery & Bistro, High Noon Restaurant & Saloon, and Church Street Cafe.
Are there opportunities to exercise at Hotel Chaco?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Hotel Chaco?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Chaco?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Chaco offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Chaco?
Many travelers enjoy visiting Petroglyph National Monument (4.7 miles), West Mesa (2.8 miles), and The Whittlesey House (2.1 miles).
Does Hotel Chaco have any great views?
Yes, guests often enjoy the mountain view available here.