Comfortable hotel with a very good location, right on North Beach and next door to the Lexington and the Aquarium. The hotel is showing its age a bit and could use an update in the interiors, although the room was comfortable overall. Good value for the money
Horrible experience, general manager Joe is a JOKE!!! The manager on duty Jennifer is a JOKE as well. Hotel is VERY old, VERY run down. The beds have ants, there are roaches in the rooms. The bathroom is in major need of repair. The AC system is about to fall off the wall. I had to change rooms 3 different times in less than 24 hours. The pictures on their website are VERY miss leading! The rooms DO NOT look anything like the website. Rude staff!! Restaurant is VERY expensive and food is nasty! Save your money and a headache DO NOT stay here. This hotel needs to close down. I will be contacting corporate about my stay.
Like I mentioned before our bathroom tub; we have problem with our shower, the drain didn't work. We did not notice the problem until the day were lib. We ado did know about the problem with the tub until the next day.
This was a complete disappoint staying here. Room was nasty and filthy. The maintenance on it was just pitiful. Mold on wall, rusty light fixtures and door frames. Light shade was broken, unbelievable. The housekeeping was just as poor. Brand new pair of white socks turned black in a hour on the vinyl flooring. Totally unsatisfactory. Only good thing I can say is the Front desk staff were great,the houseman cleaning the lobby was also. Good customer skills taught, but need to get some skilled maintenance and real house keepers.
Would only go back if the state is complementary. From the moment we check in it was nothing but inconsistency and unprofessionalism besides one younger girl that worked on the night shift. The room was so dated and the linens smelled old and molded. There are multiple water stains in the shower, Even the person next-door to us was smoking marijuana and nothing was done about it. The only way I would ever return to this hotel is if I got a complementary stay just to see the improvements other than that I recommend that no one Ever stay here unless you want to have a possible exposure to COVID-19 and rude staff
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