Salt Lake Marriott Downtown at City Creek
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Room & Suite (67)
Dining (35)
About
#32 of 80 hotels in Salt Lake City
Location
4.7
Cleanliness
4.3
Service
4.3
Value
3.8
GreenLeaders GreenPartner
Our inviting hotel captures Salt Lake City's love for nature and the discerning traveler's desire for modern style. Take some time to relax at Destinations Lounge, where high ceilings, cozy seating, and modern décor create an inviting space to connect with free Wi-Fi or over cocktails and craft beers. The Salt Stone restaurant offers all-day and in-room dining. A state-of-the-art gym has separate rooms dedicated to cardio and weights with modern equipment. Prepare for your Salt Lake City adventure with a steaming cup of Starbucks® coffee and freshly made treats. After a day exploring downtown SLC, relax in our comfortable guest rooms featuring amenities you’ll love and inspiring views of the city or mountains. For an even more enjoyable experience, upgrade to a Concierge Level room with Lounge access. Whatever your passion, we’ll help you find it.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Tennis court offsite
Children Activities (Kid / Family Friendly)
Car hire
Paid private parking on-site
Paid wifi
Coffee shop
Restaurant
Breakfast available
Vending machine
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Interconnected rooms available
Room service
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
90Restaurantswithin 0.3 miles
34Attractionswithin 0.3 miles
Contact
75 South West Temple, Salt Lake City, UT 84101
Getting there
Rental CarsSee rental cars from $24/day
908Reviews15Q+A100Room tips
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The staff here is amazing, Friendly, helpful, and very responsive to any needs. I had to make a change mid trip. Kaden and Jacqueline helped me with that at 0 dark 30. They were super accommodating. The only reason I didn’t rate my stay as five stars is because they happen to be doing some renovation on my floor. Other than that, it really was a 5 star stay.
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Date of stay: March 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Andreo Girardi, General Manager at Salt Lake Marriott Downtown at City Creek
Responded 2 weeks ago
Dear Guest, Thank you for recognizing staff actions and appropriate service. We are proud of our team and we keep great service in mind in everything we do. We sincerely hope to host you again in the future. Best,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a wonderful experience at the Marriott City Creek. Will at the front desk was fabulous! He went above and beyond to make our stay amazing. Asked what we were celebrating and sent a chocolate treat to our room. He followed up with a call to make sure we had everything we needed.
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Andreo Girardi, General Manager at Salt Lake Marriott Downtown at City Creek
Responded Feb 6, 2023
Dear Shannon B, Thank you for sharing your experience on TripAdvisor site. It is always nice to read how service efforts at the hotel were recognized and received. We value your business and hope to host you again in the future. Thank you,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A very good venue if you are attending an exhibition at the Salt Palace (straight across the street). Hotel was a little tired, rooms (aside from state of the art TVs) and in need of a 21st century make over, but friendly staff across the building made up for that. (Although overeager Housekeeping staff knocking for room cleaning at 08.30am may be a little too early for those who like a little lie in! Bar service is very good and staff there very welcoming and keen to offer tips of the area. Breakfast in the restaurant is a little stale in terms of food options but also decor. Would recommend due to proximity but the new Hyatt Regency across the road may spur Marriott into rejuvenating some of the rooms.
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Date of stay: January 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from agnes taualo, Guest Services / Front Office at Salt Lake Marriott Downtown at City Creek
Responded Jan 27, 2023
Good day Heartsease21, thank you so much for taking the time to share you feedback with our team. Thank you for taking the time to mention our friendly staff in your survey. We are so sorry you were woken up so early by our team, we have shared your feedback with our leadership team. We take every survey as a learning opportunity to improve our services and hotel. We do hope our rooms renovation project scheduled for 2023 will enhance our guest experience. Thank you once again for your feedback as we continue to strive towards excellence. We appreciate you and thank you so much for staying with us. We hope you will grant us any future opportunity to host any travels back to Salt Lake. Sincerely, Agnes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Although the staff were friendly, this is the most poorly managed “hotel” I have stayed at. There are roadside motels in 3rd world countries that have better amenities, are cleaner and safer, and not designed to deliberately inconvenience the guest. In their infinite wisdom, all the shower curtains have been replaced by a small 2’ wide partition of glass and the shower heads with dribbling overhead apparatus that sticks out 2.5’ prevents a guest (adult or child) from showering without soaking the floor. This ongoing problem is causing mold to grow around the bathroom doors and walls and resulting in moisture damage to the ceiling in every room I saw. The number of water stains on the ceiling tiles made it look like someone had urinated on everything they could. The thermostats in the rooms do NOTHING. Regardless of the setting and reading displayed you will wake up at 5 AM sweating and the room is 80f. The thermostat still shows it is set to 65f and the heat is off, God help you if it does this in the summer. If you are looking for a comfy bed, keep shopping, the mattresses are not the typical Marriott quality and had the most industrial feeling sheets I have experienced that aren’t actually made out of paper. There’s no point in getting the breakfast. It’s $20/person and barely edible. The staff is wonderful but food from the restaurant is of the lowest quality and is less enjoyable than a gas station hotdog. The meeting rooms were unavailable due to mismanagement and there was no common area for guests to congregate that did not result in some sort of challenge. Personal food and drinks are not allowed in common areas without receiving a complaint and there are no microwaves or other means to eat in your room. This caused people to hangout in the halls instead of a common area and to disturb other guests. The hotel bar has the tiniest glassware I have ever seen that weren’t single use plastic shot glasses. Seriously, babies have toy teacups that are larger. The drinks are over priced and not worth the effort of ordering. With the number of hotels available in the downtown area, including another Marriott, there is no reason to punish yourself by picking this location. I’m not sure if they bought some terrible hotel and put up a new sign but it is NOT A GOOD MARRIOTT. It is a looong way from being worth the price tag. You would be better served to stay in your rental car overnight and pay the local homeless to watch your stuff at half the price. You’ll sleep better, and they’ll benefit from your visit in a way that this pseudo-Marriott doesn’t deserve. If this Marriott is a franchisee owned property Marriott needs to revoke their franchise license and get their name off this monstrosity. If this is what a corporate Marriott is going to be like in the future then it heralds a decline of quality and effort which never bodes well for the hospitality industry. You can’t charge high prices and deliver garbage for long. *Im not sure where to add this because it’s not necessarily Marriott’s fault but it’s probably related to the other issues, the Valet/Employee (marriott badge visible) that was loudly masturb*ting in the 2nd floor public bathroom was traumatizing and made me uncomfortable to allow my kids to use the bathroom by themselves.…
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from agnes taualo, Guest Services / Front Office at Salt Lake Marriott Downtown at City Creek
Responded Jan 16, 2023
Dear Nunya B, we appreciate you taking the time out of your busy schedule to share your feedback with our team. Thank you for taking the time to mention our staff were friendly. We would like to take this opportunity to sincerely apologize for your inconvenience during your stay. We are so sorry to hear our hotel did not exceed your expectation. Your feedback has been shared with our leadership team as we continue to seek ways to improve our facility and service. Once again Nunya B, we are so sorry for your experience. We hope our renovation project will enhance our guest experience. We also hope you will grant us any future opportunity to host any travels back to our city. We thank you and we appreciate you. sincerely, Agnes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel. Chris the valet attendant was super friendly and was kind enough to let us park in a spot a large vehicle could easily fit. He was super, friendly, and more than helpful. Kaden at the front desk also stood out as an exceptional representative of the hotel. Both of these employees went out of their way to make our stay easy, simple, and comfortable. The facility was also exceptional! Had the best shower I have felt in a long time!
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Andreo Girardi, General Manager at Salt Lake Marriott Downtown at City Creek
Responded Jan 4, 2023
Dear andrewpitcer, It is so nice of you to write about your recent stay at the Salt Lake Marriott Downtown at City Creek. We are glad to read you enjoyed hotel and especially that you recognized service provided by Chris and Kaden. They are truly our front line of service. I look forward to welcoming you back again soon. Andreo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In town on business and hotel room heat wasn’t working. Stopped by front desk and supervisor Kaden immediately both called and texted the in house repair person. Technician responded before I could even get back to my room and quickly repaired. Excellent customer service from both gentlemen!
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Date of stay: December 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Andreo Girardi, General Manager at Salt Lake Marriott Downtown at City Creek
Responded Dec 20, 2022
Dear MelissarJ6136YC, Many thanks for taking the time to post a review of your recent stay at Salt Lake Marriott Downtown at City Creek. Your positive feedback regarding customer service is greatly appreciated, particularly the service you received as a service recover guest after the heating challenge in your room. Thanks again for your input, and we look forward to welcoming you back to our hotel in the future. Happy Holidays, Andreo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First the positives, lobby was great, and you can't beat the location with its own elevator up to city creek and next door to Nordstroms. And the staff was great The negatives are the on property restaurant is mediocre at best, but expensive for what you get, the rooms are really dark and outdated, they still have a 90s Tuscan yellow thing going on and it's not bright or modern or welcoming. And the bathrooms are super small with a weird half-glass partition that doesn't really keep the shower spray in the shower. Super odd. Desperately needs a refresh. For the same money, you can get the new Hyatt regency, the renovated little america tower rooms, or even the Grand America for a bit more (and they're both on the trax line, so not far). I think 3 stars is fair. Great location, but the rooms are super outdated and I've stayed at much nicer Springhill suites or Residence Inns. …
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Andreo Girardi, General Manager at Salt Lake Marriott Downtown at City Creek
Responded Dec 19, 2022
Dear Matt P, Thank you very much for writing a review regarding your stay at the Salt Lake Marriott Downtown at City Creek. We are so glad you mentioned our great staff as it truly is the heart of every good stay. As you mentioned, our location is unbeatable with the proximity to City Creek mall. Finally, we are aware of the need to renovate our guest rooms and I am happy to report that the renovation is scheduled for spring 2023. I look forward to your return visit and I hope you will like our renovated rooms. Warm Regards, Andreo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room is spacious and well cleaned, the gym is deffo a winner in this hotel. Very nice. Food is oke, restaurant opening times are a bit tight tho, especially for travellers who come from 9 hrs of time zone difference (sorry, hungry at weird (local) times).
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Date of stay: November 2022Trip type: Traveled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Andreo Girardi, General Manager at Salt Lake Marriott Downtown at City Creek
Responded Nov 15, 2022
Rogierd823, Thank you so much for sharing your recent experience at the Salt Lake City Marriott Downtown at City Creek. It is always nice to hear that the guests have enjoyed their time. Team will for sure use your review as an incentive for future excellent service. I trust we will welcome you back soon. Regards, Andreo Girardi General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tom at reception was so friendly and thorough at check in. He had read my notes and did indeed give me a quiet room on a high floor with a view. I really appreciate that kind of service at a hotel. But note: No one answers if you try to call down to the front desk on the room phone. The beds and pillows are great. The halls are quiet at night. And the view was so enjoyable because of the huge window that took up almost the entire front wall of the room. I loved it, especially at night. The room temp was regulated by an old thermostat on the wall which I like because I can turn the noisy fan off. The frig was clean and quiet. Once you figure out how to use the shower controls, it's a great shower. No tub though. That's a shame. The down side was not being able to request a kettle to heat up water. There was a pretty beat up coffee maker with horrible packets of "coffee" that wasn't drinkable. You get two paper cups to last you 3 days because there is no daily housekeeping service anymore. I paid $6 for an espresso beverage at Starbucks in the lobby once. But the comfy beds, the nice Salt Stone restaurant and the high floor room view made my stay very pleasant. I would go back.…
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The front desk crew were super helpful and professional, they made our stay one to be remembered .. Thank you Thank you for all the help, we were a big group and they made everything go smooth. We will be back
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$194 - $309 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott salt lake city downtown hotel salt lake city, salt lake city marriott
LOCATION
United StatesUtahSalt Lake City
NUMBER OF ROOMS
510
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Claim Your ListingSALT LAKE MARRIOTT DOWNTOWN AT CITY CREEK $154 ($̶1̶8̶5̶) - Updated 2023 Prices & Hotel Reviews - Salt Lake City, Utah
Frequently Asked Questions about Salt Lake Marriott Downtown at City Creek
Which popular attractions are close to Salt Lake Marriott Downtown at City Creek?
Nearby attractions include Mormon Tabernacle Choir (0.2 miles), Church History Museum (0.2 miles), and Joseph Smith Memorial Building (0.2 miles).
What are some of the property amenities at Salt Lake Marriott Downtown at City Creek?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Salt Lake Marriott Downtown at City Creek?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Salt Lake Marriott Downtown at City Creek?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Salt Lake Marriott Downtown at City Creek?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Salt Lake Marriott Downtown at City Creek?
Conveniently located restaurants include Eva's Bakery, Siegfried's Delicatesan, and The Roof Restaurant.
Are there opportunities to exercise at Salt Lake Marriott Downtown at City Creek?
Yes, guests have access to a fitness center during their stay.
Is Salt Lake Marriott Downtown at City Creek located near the city center?
Yes, it is 0.5 miles away from the center of Salt Lake City.
Are any cleaning services offered at Salt Lake Marriott Downtown at City Creek?
Yes, dry cleaning and laundry service are offered to guests.
Does Salt Lake Marriott Downtown at City Creek offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Salt Lake Marriott Downtown at City Creek?
The staff speaks multiple languages, including English and Spanish.