The Hotel Experience was okay, However the incentives that were promised with the purchase of the room through Experian, are non existent. I would call that a bait and switch. When we asked how to receive our incentives at check in, we were told that we would settle up at check out. Then at check out, the desk clerk simply had no idea what we were talking about. I would like to receive what was promised with the purchase, and am available when The Hilton would like to Square Up as promised. confirm#3133059572
Spent a couple of nights here. Hotel was exceptionally clean and quiet. Room was large. Hot tub was nice also. Front desk staff was helpful and polite. Parking is in an underground garage but very well lit with designated parking for Hilton guests. Short walk to a large indoor/outdoor mall. Great views from our 17th floor room.
I thought it was a great place to stay. The food was great. Very close to shopping. Also other great restaurants in walking distance. They bent over backwards to make sure your stay was good. Would definitely stay here again.
Where to start?! Maybe, I should start with the first room we received with dirty sheets or maybe the second room we got with food in the sheets. Or the ten other maintenance issues wrong with the room. I’ll just finish up with electrical plug cover missing with my three year old playing in the room. Never again. Hilton needs to crack down on the house keeping and maintenance here. COVID doesn’t stop employees to provide clean sheets or making sure there is more than one working toilet in the women’s lobby bathroom. Please do not use COVID as your excuse!!
It's hard to outdo the staff here. Even during the pandemic, they take the extra steps needed to make your stay worthwhile. To the team at the SLC City Center Hilton, keep doing what you do! Definitely my first choice in SLC, hands down.
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