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DoubleTree Suites by Hilton Hotel Salt Lake City

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DoubleTree Suites by Hilton Hotel Salt Lake City
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950 Reviews from our TripAdvisor Community

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Showing 926: English reviews
Warwick, Rhode Island
1 review
3 of 5 stars Reviewed yesterday NEW

The front desk staff was fantastic. Our room #704 had stains on the carpet and toenails on the floor next to the bed. It was also very dusty and had the previous guests hair on the bathroom counter. The set up of the room was nice and the view was beautiful. The pool area seems tired and the bathroom in... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank C9800ZRjessicag
Akron, Ohio
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed over for business. Not a very good experience for the price paid. Carpet was dated with big stains in several places. Main lobby has several water damage issues and again, is quite dated. I guess it is a place for weddings, as they offer the nice size suites which can accommodate several people.

Helpful?
Thank jalapenodaved
Blake S, Director of Sales at DoubleTree Suites by Hilton Hotel Salt Lake City, responded to this review

Hi jalapenodaved, Thank you for sharing your review of your recent business stay at the DoubleTree Suites by Hilton in downtown Salt Lake City. I'm disappointed to hear that you didn't love your stay - and I hope you'll accept my apologies. In reference to your comments, we are currently going through a refresh to update and replace our lobby... More 

Wilsonville, Oregon
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is an outstanding facility with great staff and good food. About a half mile from the Salt Palace it is a little bit of a walk but plenty of transportation options. Comfortable beds with a separate living room makes it homey!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank GinaFN
Blake S, Director of Sales at DoubleTree Suites by Hilton Hotel Salt Lake City, responded to this review

Hi GinaFN, Wow! Thank you for the 5 Star Review! We are so excited that you enjoyed your stay, especially our great staff and good food. With every room being a suite, we love providing that extra 'homey' feeling! I hope to welcome you back soon! Cheers, Blake.Sarlo@Hilton.com More 

Salt Lake City, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I usually love Doubletree but this hotel had it's problems. I good list many but the biggest was the housekeeping and after all, you are a hotel!! Dirty. Didn't clean room. Found Q-tip in my bed! Not acceptable.

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Deborah O
Joe S, General Manager at DoubleTree Suites by Hilton Hotel Salt Lake City, responded to this review

Hi Deborah, Please accept my sincere apologies for the disappointing housekeeping service you experienced during your recent stay. Everything we do is geared towards providing a comfortable, safe and clean environment for all of our guests - and we obviously missed the mark during your visit. I can assure you that we will discuss this with our entire Housekeeping team,... More 

Cheltenham, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

As a Hilton Honors member I was able to have a room on the 9th floor. Room was very clean and huge - 2 rooms, the bedroom and lounge area plus bathroom. There is even a microwave (first time I've seen this in all the hotels I've stayed in). Staff were friendly and helpful, not too far to walk into... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Claire F
Blake S, Director of Sales at DoubleTree Suites by Hilton Hotel Salt Lake City, responded to this review

Hi Claire, Thank you for the great review! I'm so glad you loved our extra-large rooms, and having a large parlor area with microwave and mini fridge! I'll be sure to pass on your compliments to our 9th floor housekeeper - and we hope to welcome you back to Salt Lake City again soon! Cheers, Blake.Sarlo@Hilton.com More 

Ronks
Level Contributor
226 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
2 of 5 stars Reviewed 1 week ago

Restaurant was overpriced and food was fair to lousy I had trouble getting my room cleaned properly. For an expensive hotel they should be right on top of this. Glasses were not cleaned. Ice bucket not cleaned. Towels not placed. Outside infused water at check in area was usually empty. When asked to refill it they never filled it at... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank birdbreeder
Blake S, Director of Sales at DoubleTree Suites by Hilton Hotel Salt Lake City, responded to this review

Hi birdbreeder, Please accept my sincere apologies for the troubles you described in your review. We pride ourselves on being an affordable, comfortable destination for business and leisure guests - and I'm sorry we didn't live up to your, or our, expectations. If you have any additional feedback, I hope to hear from you directly. Cheers, Blake.Sarlo@Hilton.com More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We stayed at this hotel on a business trip. We were charged double the rate for the same room as others. Every encounter with the front desk staff was abrasive and rude.The rooms were clean as was the rest of the hotel. However, the customer service was so terrible we will never stay at a Hilton hotel after this experience.

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank 451elizabethz
Joe S, General Manager at DoubleTree Suites by Hilton Hotel Salt Lake City, responded to this review

Hi 451elizabethz, Thank you for sharing your review of your recent stay with us while attending the doTerra Convention and for speaking with me directly. As we discussed, your experience is the most important and again apologize that your interaction with our Team Members was unsatisfactory. You’re a valued customer; everything we do is aimed at providing you with an... More 

Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

When I checked into my suite, the beds were not made up, there were used towels all over the floor and dirty dishes. I called the reception and they said they would send someone up to change me to another room. Nothing happened for 20 minutes. When I finally went down to the reception with all my bags, I was... More 

Helpful?
Thank Gerd H
Blake S, Director of Sales at DoubleTree Suites by Hilton Hotel Salt Lake City, responded to this review

Hi Gerd, Thank you for sharing your review with us. I hope you'll accept my apologies for checking you into a room that had not been cleaned, and for the misunderstanding with the front desk when you made us aware of this problem. We work every day to take exceptional care of our guests, and we obviously missed the mark... More 

Greensboro, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I came in for business for just one night and loved this hotel. From the staff, to the awesome suite, to the cookie, it was great. The location was perfect as well and I will definitely be staying there the next time I go to Salt Lake City.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Susan K
Blake S, Director of Sales at DoubleTree Suites by Hilton Hotel Salt Lake City, responded to this review

Hi Susan K., Holy cow! Thank you for the incredibly 'sweet' review! We are so glad you loved your stay at the DoubleTree Suites - and can't wait to welcome you back to Salt Lake City. If I can be of any assistance, I hope to hear from you. Cheers, Blake.Sarlo@Hilton.com More 

Hagerstown, Maryland
Level Contributor
133 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

This is a horrible hotel. Shame on you Hilton for attaching your name to this hotel. The girl at the checkin was absolutely no help and quite rude. The room had no air conditioning and the carpet in the room was filthy. We have traveled across the country and have stayed on many Hilton properties as HH MEMBERS but this... More 

Helpful?
1 Thank jilcc
Blake S, Director of Sales at DoubleTree Suites by Hilton Hotel Salt Lake City, responded to this review

Hi jilcc, Please accept my sincere apologies for your less-than-perfect stay. We strive everyday to create a welcoming, safe and enjoyable hotel for all of our guests, and it seems we failed to provide that for you during your recent stay. I hope you'll contact me directly so that I can hear detailed feedback about your stay, and make this... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Begin your stay at the DoubleTree Suites by Hilton Salt Lake City with a warm welcome, at this inviting hotel. We will even greet you with our delicious warm chocolate chip cookie upon arrival. Ideally located in Downtown Salt Lake City, Utah, our full-service hotel is only seven miles from Salt Lake City International Airport (SLC) and nearby many Salt Lake City attractions. Visit the Historic Temple Square or wander around the fascinating Family History Library. We are also situated nearby a Salt Lake City TRAX Station, providing easy transportation to many attractions.Choose from a delightful range of suites within this Salt Lake City hotel. Each of our stylish suites feature modern decor and are rich in comforts. Enjoy modern amenities such as LCD TVs and wireless internet access. Stay active and work out in the fitness center or swim laps in the heated indoor swimming pool.Choose from tempting menu creations in the hotels inviting on-site dining venue, Stephen's American Bistro Restaurant. Enjoy freshly prepared favorites ranging from colorful salads to tasty steak and chips. The hotel bar also offers a relaxing spot to unwind at the end of a busy day.Host an important meeting or special event at this downtown Salt Lake City hotel with a range of flexible meeting rooms. With 6,000sq.Ft of flexible meeting and banquet space, including the latest AV equipment, our professional staff can organize any event. Corporate guests will also appreciate our 24-hour business center with wireless internet, printing and photocopying services. ... more   less 

Additional Information about DoubleTree Suites by Hilton Hotel Salt Lake City

Address: 110 W 600 S, Salt Lake City, UT 84101-2701 (Formerly Embassy Suites Hotel Salt Lake City)
Location: United States > Utah > Salt Lake City
Price Range: $115 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Suites by Hilton Hotel Salt Lake City 3.5*
Number of rooms: 241
Reservation Options:
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Also Known As:
Embassy Suites Salt Lake City
Salt Lake City Embassy Suites
DoubleTree Suites By Hilton Hotel Salt Lake City Utah
Hotel Style:
#5 Romantic Hotel in Salt Lake City
#6 Family Hotel in Salt Lake City
#9 Business Hotel in Salt Lake City
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