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Crystal Inn Hotel & Suites Salt Lake City - Downtown

Certificate of Excellence
230 West 500 South, I-15 Exit 310, Salt Lake City, UT 84103
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1 room 1 adult
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Crystal Inn Hotel & Suites Salt Lake City - Downtown
Crystal Inn Hotel & Suites Salt Lake City - Downtown
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588 Reviews from our TripAdvisor Community

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Edmonton, Alberta, Canada
Level Contributor
136 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

This was the worst hotel experience ever! Upon arriving we had to go around the obviously strung out woman to get into the lobby. Once in the lobby the only person working and answering the phones was pleasant but clearly overwhelmed. We arrived in our room to discover the door to the ally does not lock. That's not such an... More 

Helpful?
Thank Bill K
Edmonton, Canada
Level Contributor
66 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Wow! Where to start? First off it should be stated that my family and I stayed for six nights so we had LOTS of time to see if things were good (or bad) just by chance. We had such a fantastic time and our entire stay was superb. Each morning we had a full, hot breakfast with a huge selection... More 

Helpful?
2 Thank Thrift M
Level Contributor
103 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Spacious, clean suite. The living room had a sleeper sofa and chair, wet bar with small refrigerator, microwave, cupboards, a 6 drawer dresser, TV, desk and desk chair. The bedroom had another 6 drawer dresser and TV. No shortage of parking. Location was great, walking distance to a lot of restaurants. Good standard breakfast buffet every morning, with eggs, bacon,... More 

Helpful?
1 Thank Golangnggo
Fort Collins, CO
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Very near downtown, nice place, very friendly staff. Pool area is nice. Exercise room small but has the necessities. Wifi could be better is about the only criticism I'd have for this hotel but everything else was great.

Helpful?
1 Thank CObolts
Emmet, Nebraska
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed here three nights. The rooms were clean nice and big. The staff was friendly and helpful. The breakfast was great. I think you could see the mountains from any room in the hotel. Traffic during rush hour was kind of bad.

Helpful?
Thank Chip C
Calhoun, Georgia
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I was stuck in West Valley City as I am a truck driver and my truck was in the shop. I stayed the first 3 nights at the Ramada Inn it was horrid. The last night we couldnt take it any more and came to the Crystal Inn. We will never step foot in the Ramada again. This place was... More 

Helpful?
Thank Nathaniel D
Las Vegas, Nevada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed at Crystal Inn three times and enjoyed each. Airport shuttle and breakfast are excellent. The desk staff are very polite and professional. The room is spacious and clean. The Crystal Inn is conveniently located. Definitely worth the price!

Helpful?
Thank lvtraveller1976
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I won't come back here. Check-in Was not pleasant - there was no greeting or cordial attitude at all zero eye contact. Very perfunctory attitude by the lady at the desk. She was not a multi- tanker at all seemed stressed and short with everyone. Room we got was not what I requested and when I called the front desk... More 

Helpful?
Thank Laurie C
crystalstar9, General Manager at Crystal Inn Hotel & Suites Salt Lake City - Downtown, responded to this review

Thank you for providing feedback regarding your stay. We are disappointed that the service you received at the front desk was less than satisfactory and that your room was not comfortable. We apologize that you did not get the room type you had requested. We would like to look into this situation further and would greatly appreciate you contacting us... More 

Maplewood, New Jersey
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I was in town on business, most other hotels booked so ended up here. It's a decent hotel, nothing fancy or special. But good sized room with good heat and hotel water, always appreciated in winter. For the most part room was clean. When I arrived there was what looked like a dropped Advil pill in the corner on the... More 

Helpful?
Thank Sailgirl22
crystalstar9, General Manager at Crystal Inn Hotel & Suites Salt Lake City - Downtown, responded to this review

We appreciate your feedback regarding your stay. We are glad you found the rooms to be good sized and that you liked the Hot Breakfast Buffet. We are disappointed to see that housekeeping did not vacuum your room accordingly. We will be discussing this with our housekeeping staff. We really hope you will give us another try in the future.... More 

Sydney, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Clean , quiet, room size was good for 2A and 2 Children. Breakfast was nice, pool was clean and heated. Within a couple of blocks walk to the free tram system which takes you to the main shops and Temple Square. Denny's next door for decent and cheap dinner.

Helpful?
Thank Aussie_SR
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