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Holiday Inn Hotel & Suites Salt Lake City-Airport West

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Holiday Inn Hotel & Suites Salt Lake City-Airport West
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229 Reviews from our TripAdvisor Community

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Showing 222: English reviews
NC
Level Contributor
84 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Conveniently located near the SLC airport. Very beautiful inside at the check-in area and very nicely decorated. They had cookies out for the guests, which was very well presented. The desk clerks were very cordial, but they seemed somewhat pre-occupied. We did not use the pool, but we did use the 'business area.' Internet really slow and annoying. We stayed... More 

Helpful?
Thank Bkaymc
Nicole W, Director of Sales at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Dear Bkaymc, Thank you for taking a moment to review our hotel on TripAdvisor. We are glad to hear you enjoyed our conveniently location near the Salt Lake International Airport, as well as our beautiful lobby and complimentary cookies. We also appreciate your feedback regarding the air conditioning issues, as well as the business center printer and WiFi issues. Please... More 

Boise, Idaho
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We got stranded by Delta and had to find a room. Between a convention and other stranded travelers - all hotels were booked. This was our 3rd stop and although they didn't have any rooms - she picked up the phone and found us a room. How awesome is that - great job of the late night crew to assist... More 

Helpful?
Thank Bob W
Nicole W, Director of Sales at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Dear Bob, Thanks so much for thinking of staying with us. We regret that we didn't have availability to accommodate you. However we are pleased to hear that our front desk agent was helpful in finding a room for you nearby. Thanks again and we hope you will visit us again! More 

Tucson, Arizona
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Due to a weather delay getting out of Salt Lake, our son-in-law got us rooms at the Holiday Inn Hotel and Suites for the night. The rooms were adequate and clean with what appeared to be an honest, supportive staff. Having to hurry out to catch the shuttle for an early departure the next morning we accidently left two jackets... More 

Helpful?
1 Thank George G
Alex R, Front Office Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Dear George G., As per our phone conversation earlier this afternoon, your items have been shipped to you. I would like to again apologize. We have been going through some management changes, and it appears the ball was dropped on shipping your items. We would love to have you stay again so that we may show you the improvements we... More 

Honolulu, Hawaii
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here for a job interview and got early check in and late check out. What a helpful staff they had and kudos to Adan (front desk) for making it run smooth. Rooms were comfortable and extremely relaxing. No tub 😣 but it was ok. They had a fridge, but would have been nice to have a microwave too... More 

Helpful?
Thank maxtravel2015
Nicole W, Director of Sales at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Dear maxtravel2015, Thank you for choosing to stay at our Holiday Inn & Suites Salt Lake City Airport West for your recent job interview. Thank you for taking a moment to provide us with a review of our hotel. We are happy that we were able to provide an early check in as well as a late check out. It's... More 

Las Vegas, Nevada
1 review
5 of 5 stars Reviewed 4 weeks ago

Right when I walked in this gentalman smile at me and made me feel like what the best definition of Excellent Customer service is of a front desk agent. I never walked in and been greeted with a smile and there focus was on giving there full atention towords me and I been in this hotel for the past two... More 

Helpful?
Thank ivetteortiz89
Nicole W, Director of Sales at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Dear ivetteortiz89, Thank you for choosing to stay at our Holiday Inn & Suites Salt Lake City Airport West. We are thrilled to hear you experienced excellent customer service and a warm welcome from our newest team member, Adan. We are also happy to hear you and your family will be returning to our hotel. Take care! More 

Kansas City
Level Contributor
8 reviews
7 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

As I travel across the states with my family and two dogs I booked all Holiday Inn hotels. This is actually my second time booking this hotel. This is an excellent hotel. Easy to find. Rooms are clean!!!! Staff is friendly!!!!I have ordered room service and ate at the hotel restaurant and have no complaints. There are no restaurants nearby... More 

Helpful?
Thank Christina O
Nicole W, Director of Sales at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Dear Christina, Thank you for choosing our Holiday Inn & Suites Salt Lake City Airport West for your home away from home when traveling with your furry family members. We are proud to provide pet friendly accommodations to you and your loved ones. We are happy to hear you enjoyed the clean guest room accommodations, friendly staff, guest laundry and... More 

Colorado Springs, Colorado
1 review
1 of 5 stars Reviewed 5 weeks ago

First let me say that in a nicer hotel where I am paying a bit more-I expect some kind of breakfast that is not $8 a person. Even cheap motels /hotels give a small free breakfast They have a breakfast "buffet" with stale pastries and mini boxes of cereal. Also the whole hotel seems to have only two luggage carts.... More 

Helpful?
Thank tayl0rj20
Nicole W, Director of Sales at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Dear Tay0rj20, Thank you for taking a moment to provide us with your review. We are disappointed to hear that our hotel and brand standard amenities did not meet your expectations. We apologize for not having enough bell carts, as well as the level of service provided at our front desk. We fell short of our goal of providing you... More 

Seattle, Washington
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 22, 2016 via mobile

I travel for a living so a hotel I can stay at for over a week needs to be pretty darn good. I chose this location due to the proximity to the airport which is extremely close, but not near any flight paths. I never heard an airplane go by. The hotel itself is in an commercial District with a... More 

Helpful?
Thank Mark R
Nicole W, Director of Sales at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Dear Mark R., Thank you for choosing to stay at our Holiday Inn & Suites Salt Lake City Airport West during your recent business trip to Salt Lake City. We are pleased to hear you enjoyed our convenient location near the Salt Lake International Airport, as well as your King Executive Suite accommodations. We are thrilled to hear you enjoyed... More 

outside Atlanta, GA
Level Contributor
163 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed July 21, 2016

We arrived very late and check in was easy. Front desk was great to point us to In and Out which was still open (yum!). Front desk staff indicated breakfast next to front desk in the morning until 10. Room was nicely appointed. Desk for using computer. Bed was very cushy which I liked but my better half did not.... More 

Helpful?
Thank wrensaver
Nicole W, Director of Sales at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Dear wrensaver, Thank you for taking a moment to review our Holiday Inn & Suites Salt Lake City Airport West. We are glad to hear you found our Front Desk Agent to be helpful. We are also happy to hear you enjoyed the guestroom, business center and comfortable bedding. We are grateful for feedback regarding breakfast as well. As a... More 

2 reviews
2 of 5 stars Reviewed July 18, 2016 via mobile

The front desk clerk, Moe didn't seem to care about his customers. Stayed two nights there and had dealings with him twice. Both times he walked away and I had to wait for someone else. The beds mattresses are in poor condition as they sag to the middle and the restaurant is horrible. No taste to the food and way... More 

Helpful?
Thank Michael A
Nicole W, Director of Sales at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Dear Michael A., Thank you for taking a moment to provide us with some feedback from your recent stay. We are glad to hear you enjoyed our convenient location near the Salt Lake International Airport. We also appreciate your comments concerning the customer service you experienced, as well as the comfort of the mattress and the restaurant. We've reviewed your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Hotel and Suites Salt Lake City Airport West! Minutes from Salt Lake International Airport, downtown Salt Lake City, and four world-famous ski resorts within 45 minutes, the Holiday Inn Salt Lake City Airport West is ideally located. A free airport shuttle is available. Well- appointed guest rooms in rich, warm tones with spacious and well-lit work areas will delight you. Stay connected with free high-speed internet access in-room and throughout the hotel. Tie up loose ends in our 24-hour business center and enjoy the HD flat screen TVs when work is done. Triple sheeted beds and a pillow menu provide a superior night's sleep. Dine on classic American cuisine in Wingtips Bar and Bistro, our full service restaurant or enjoy the ease of room service. Catch a game on large plasma TVs in our lounge. Maintain your exercise regimen in our fitness center, indoor pool, and whirlpool. Plan a successful event with our professional meeting and catering staff. We offer over 2300 square feet of flexible meeting space. Visit these popular attractions while in Salt Lake City, Home to the XIX Olympic Winter Games: Gateway & City Creek Shopping, Salt Palace Convention Center, Temple Square and the Great Salt Lake. Visit our corporate neighbors: GE Healthcare, L3 Communications, Raytheon, and Northrop Grumman. Experience all that the Holiday Inn Hotel and Suites Airport West has to offer! ... more   less 

Additional Information about Holiday Inn Hotel & Suites Salt Lake City-Airport West

Address: 5001 W Wiley Post Way, Salt Lake City, UT 84116-2850
Location: United States > Utah > Salt Lake City
Price Range: $94 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Hotel & Suites Salt Lake City-Airport West 3.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Salt Lake City-Airport West
Holiday Inn Salt Lake City
Salt Lake City Holiday Inn
Holiday Inn Hotel & Suites Salt Lake City-Airport West Utah
Hotel Style:
#14 Family Hotel in Salt Lake City
#29 Business Hotel in Salt Lake City
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