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Residence Inn Salt Lake City Downtown

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285 West Broadway, (300 South), Salt Lake City, UT 84101 (Formerly Residence Inn Salt Lake City - City Center)
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299 Reviews from our TripAdvisor Community

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Showing 284: English reviews
Level Contributor
128 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed for two nights. I've stayed in many residence inns and this one is below average. Noticed that our sheets hadn't been changed between guests (strike one), the elevators stayed very dirty our entire stay (two) and we had a significant maintenance problem that they took 2 hours and 3 calls to respond to.

Helpful?
Thank dougmatt_ta
Michelle D, General Manager at Residence Inn Salt Lake City Downtown, responded to this review

Thank you for taking the time to provide your feedback after your recent experience at our hotel. We pride ourselves on going above and beyond to make sure our guests are well taken care of during the time that they are in our care. We have unfortunately fallen short of our goal during your recent stay. Please accept our sincere... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I don't think this property owns a mop. The floors throughout the property were constantly filthy. After collecting dirty linens, they were placed in the hallway and left for over 24 hours before pickup. Towels were collected from my room, and not replaced. After making a complaint, I found the cleaning staff had "accidentally" flipped the security lever so that... More 

Helpful?
1 Thank Kimiko N
Michelle D, General Manager at Residence Inn Salt Lake City Downtown, responded to this review

Thank you for taking the time to provide your feedback after your recent experience at our hotel. We pride ourselves on going above and beyond to make sure our guests are well taken care of during the time that they are in our care. We have unfortunately fallen short of our goal during your recent stay. Please accept our sincere... More 

Scottsdale, Arizona
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The pros: (1) The price. There is free underground parking if you stay in the main building. (2) The rooms are fine and for a solo traveler, the queen studio offers more space and storage than the typical hotel room. (3) Refrigerators and microwaves are large. (4) It was quiet. (4) Breakfast was not bad and offered reasonable variety. The... More 

Helpful?
Thank sagillette
Michelle D, General Manager at Residence Inn Salt Lake City Downtown, responded to this review

Thank you for taking the time to complete a review. I do have some good news in regards to a couple of your points. 1. We are just completing a huge Internet upgrade to our property that should alleviate any internet issues on future visits. 2. We are in the final stages of finalizing details for a TV Channel line... More 

Level Contributor
11 reviews
5 hotel reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

Arrived at about 1pm and was immediately told that check-in was at 3pm. Front desk told me this and did not even check on housekeeping status. I said that we would walk over to the market and come back. After checking in, my wife observed several smudges on the comforter, pillows and sheets (as if someone had make up on... More 

Helpful?
Thank Jason W
Michelle D, General Manager at Residence Inn Salt Lake City Downtown, responded to this review

I appreciate you taking the time to share your feedback so that we can follow up and prevent similar issues in the future. We hope that if your travels bring you back to the area you will stay with us again, giving us a second opportunity to deliver the experience we both expect. More 

Alexandria, VA
Level Contributor
1,341 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 459 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Set firmly within the Marriott tradition, this Residence Inn is a good choice for a stay in Salt Lake City. Large room with kitchenette in a quiet corner, expansive public areas, good breakfast selections, a decent pool and free parking -- all of the ingredients for a good hotel. Just a few blocks west of Main Street and not too... More 

Helpful?
Thank jeffl499
Michelle D, General Manager at Residence Inn Salt Lake City Downtown, responded to this review

Thank you for your review. I'm so glad you enjoyed your experience. We look forward to seeing you again when your travels bring you back to the area. More 

Boston, Massachusetts
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Great hotel. Spacious rooms. Fully equipped kitchens that we coozed multi-course dinners in. Full size fridge and dishwasher too! Housekeeping doesn't seem to like vacuuming during my stay as the same potatoes chips lay crumbled on the living room floor but otherwise it was great service. They host complimentary daily hot breakfast. Complimentary BBQ dinner one night, free apps another,... More 

Helpful?
Thank Savvytraveler147
Michelle D, General Manager at Residence Inn Salt Lake City Downtown, responded to this review

Thank you for your note on Housekeeping. We will follow up with the Room Attendant who took care of your room during your stay to prevent similar issues in the future. I'm so glad you had the opportunity to take advantage of our outdoor space and our social events! We look forward to seeing you again! More 

Madison, Alabama
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Where do I start? I travel to Salt Lake City often on business and I usually stay at the Embassy Suites in West Valley, UT. I decided to stay at the Residence Inn because the Embassy Suites was booked up. I stayed at this property for 2 weeks and I had the worst experience ever! The property grounds are beautiful... More 

Helpful?
1 Thank 1Kohl
Michelle D, General Manager at Residence Inn Salt Lake City Downtown, responded to this review

Thank you for taking the time to share your experience. What a horrible combination of unfortunate events - most of which could have easily been prevented. I assure you that your comments will be shared with the staff to assist in training and helping them to understand the way their actions impact our guests. Your experience with us is certainly... More 

USA
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This Residence inn is consistent with the brand. Clean, comfortable, impressive hot breakfast. I really appreciated that staff were able to get us a room before check in. My son desperately needed a nap! The location is great. We walked to the planetarium and the science museum.

Helpful?
Thank goofy_chick98
Michelle D, General Manager at Residence Inn Salt Lake City Downtown, responded to this review

Thank you for taking the time to complete a review. I'm so glad you had a chance to check out the planetarium and the science museum on your trip! I hope you and your son both had a nice trip. More 

Stockport Uk
Level Contributor
126 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed for 1 night and found the hotel very clean and good value . The staff we met were all very pleasant . Car parking and breakfast were included in the room rate [not free] and the location was about a 10 min walk to Temple Square . The hotel was adequate for a 1 night stay but nothing... More 

Helpful?
Thank malcno
Michelle D, General Manager at Residence Inn Salt Lake City Downtown, responded to this review

Thank you for taking the time to share your feedback. We hope to see you again soon! More 

Level Contributor
92 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

So typically I'm a fan of Marriott's Residence Inn chain but this one left me wanting more. It wasn't awful by any stretch of the imagination, but it certainly wasn't great either. My main complaint is that the room was not cleaned properly... And that's kind of a big deal. I noticed hair all over the extra set of blankets... More 

Helpful?
Thank Mecruz
Michelle D, General Manager at Residence Inn Salt Lake City Downtown, responded to this review

Thank you so much for the detailed review and constructive feedback. The issues that you experienced with the room cleanliness are certainly not our standard. I hope you will stay with us again if your travels bring you back to the area to give us a second opportunity to make your stay with us Exceptional! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff

Additional Information about Residence Inn Salt Lake City Downtown

Address: 285 West Broadway, (300 South), Salt Lake City, UT 84101 (Formerly Residence Inn Salt Lake City - City Center)
Location: United States > Utah > Salt Lake City
Price Range: $106 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Salt Lake City Downtown 3*
Number of rooms: 189
Reservation Options:
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Also Known As:
Residence Inn Salt Lake City/City Hotel Salt Lake City
Residence Inn City Center
Salt Lake City Residence Inn
Residence Inn Salt Lake City Downtown Utah
Hotel Style:
#23 Business Hotel in Salt Lake City
#26 Family Hotel in Salt Lake City
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