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Residence Inn Salt Lake City Downtown

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Residence Inn Salt Lake City Downtown
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326 Reviews from our TripAdvisor Community

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Showing 307: English reviews
Garmisch-Partenkirchen, Germany
Reviewed 3 weeks ago

Very long check-in. 20 - 25 minutes. First room: no heat. Maintenance came. Very nice, but was moved... at around 10 PM. Second room: Cool shower at 11 PM. Too tired to complain. Next morning: No hot water at all! Could not shower or shave. Complained. Nice maintenance folks, but took an hour to get it back on and by...

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Helpful?
Thank jon82467
Michelle D, General Manager at Residence Inn Salt Lake City Downtown, responded to this review

Thank you for taking the time to provide your feedback after your recent experience at our hotel. We pride ourselves on going above and beyond to make sure our guests are well taken care of during the time that they are in our care. We have unfortunately fallen short of our goal during your recent stay. Please accept our sincere...

Millet, Alberta
Reviewed November 2, 2016

Traffic roar from street prevented us from keeping windows/sliding door open although the room was stifling. (The A/C did not work for the two days we were there...they said they'd fix it "later in the week" ) Street people joined the hotel guests for breakfast the second day we were there, piling their plates and coughing all over the buffet....

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Helpful?
2Thank James W
Michelle D, General Manager at Residence Inn Salt Lake City Downtown, responded to this review

Your experience certainly does not meet our standards of expectations either! I sincerely apologize for your troubles. Thank you for sharing your feedback so we can ensure that these problems do not repeat themselves! We hope you will stay with us again, giving us the chance to provide the experience we both expect!

Kingsville, Australia
Reviewed October 30, 2016

We enjoyed our stay here at Residence Inn Salt Lake City. The rooms were large with kitchen, not that we used the kitchen but great if you need it. The breakfast was very good and plenty of good choices. We loved the position, we could walk anywhere we wanted around the city of Salt Lake, plenty of options of bars...

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Helpful?
Thank John W
Michelle D, General Manager at Residence Inn Salt Lake City Downtown, responded to this review

We look forward to seeing you again! Salt Lake City has some great bars and restaurants and I'm glad you were able to get out and experience some of them.

San Diego, California
Reviewed October 30, 2016

So nice and clean comfy bed comfy pillow fridge coffee maker even free microwave popcorn clean shows TV in living room and the bedroom . This is a great place to stay at when you're in salt lake awesome

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Helpful?
Thank Cloud W
Michelle D, General Manager at Residence Inn Salt Lake City Downtown, responded to this review

Thank you for sharing your experience! We can't wait to see you again!

Philippines
Reviewed October 23, 2016

Each day a different staff is at the reception but they all have one thing in common, extreme helpfulness and Cheerful attitude....not one time did any one cause me to be in distress...Megan particularly suggested a shuttle to the airport and went ahead to book on email since it was $3 less than booking on the phone....I was pleasantly surprise...

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Helpful?
Thank Joan G
Michelle D, General Manager at Residence Inn Salt Lake City Downtown, responded to this review

I am so happy to hear of the great experiences you had with our staff. Thank you for taking the time to share your feedback. I have passed this on to the specific staff members you mentioned and they are very appreciative of your comments. We hope to see you again soon!

Randers
Reviewed October 7, 2016

Right in the center of the city - close enough to walk to see some of the sights - and across the street from a park with vendors Saturday morning - lots to see there. Room was clean and we enjoyed our stay here.

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Helpful?
Thank Marianne S
Michelle D, General Manager at Residence Inn Salt Lake City Downtown, responded to this review

I'm glad you were able to enjoy the city a little bit on your trip. The Farmer's Market across the street is one of my favorite summer activities downtown! Thank you for the review!

Reviewed October 4, 2016

The location was perfect for what we needed close to downtown. Room had a great updated kitchen with plenty of room for our family of four. The staff really went out of their way to make our stay enjoyable. The breakfast was perfect to get our day started. The room and facility felt clean and safe.

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Helpful?
Thank jkel37
Michelle D, General Manager at Residence Inn Salt Lake City Downtown, responded to this review

I'm so glad you enjoyed your stay with us. We hope to see you again soon!

Reviewed October 2, 2016 via mobile

This accomodation was pure luxury. I got it for a great price. It was an appartment type accomodation with cooking facilities, had a balcony, king bed. Was very clean and comfortable. Included in the room rate was a full hot breakfast. I would definitely stay here again

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Helpful?
Thank Lesley P
Michelle D, General Manager at Residence Inn Salt Lake City Downtown, responded to this review

Thank you for your feedback! We are so happy you enjoyed your stay and will look forward to seeing you again in the future!

Bentonville
Reviewed September 28, 2016 via mobile

Checked in Thursday afternoon and the checkin girls were very nice. Had a nice room with a mini kitchen. Bed was comfy and room was clean. Breakfast was very good. A real breakfast. One of the elevators was not working but was fixed in 2 days Overall nice local and nice hotel

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Helpful?
Thank Jenn B
Michelle D, General Manager at Residence Inn Salt Lake City Downtown, responded to this review

Thank you for your feedback! We have always offered a hot breakfast, but changed our menu recently to include more options for customization and healthy choices. I'm glad you enjoyed it! We look forward to seeing you again!

Reviewed September 19, 2016

Marshall, thank you so much for going above and beyond during our stay with our soccer team. You were so very accommodating from oiling our squeaky doors late at night and then checking on us at breakfast. Do you sleep??? You made us feel so comfortable especially with all our needs from checking us in fast, allowing us the space...

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Helpful?
Thank Emagin4
Michelle D, General Manager at Residence Inn Salt Lake City Downtown, responded to this review

We appreciate your feedback and we are so glad you enjoyed your stay. We hope to see you again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff

Additional Information about Residence Inn Salt Lake City Downtown

Address: 285 W Broadway, (300 South), Salt Lake City, UT 84101-1808 (Formerly Residence Inn Salt Lake City - City Center)
Location: United States > Utah > Salt Lake City
Price Range: $100 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Salt Lake City Downtown 3*
Number of rooms: 189
Reservation Options:
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Also Known As:
Residence Inn Salt Lake City/City Hotel Salt Lake City
Residence Inn City Center
Salt Lake City Residence Inn
Residence Inn Salt Lake City Downtown Utah
Hotel Style:
#23 Business Hotel in Salt Lake City
#26 Family Hotel in Salt Lake City
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Questions & Answers

Here's what travelers have asked, with answers from Residence Inn Salt Lake City Downtown staff and other travelers.
3 questions
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Questions? Get answers from Residence Inn Salt Lake City Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Best to avoid altogether.”
 of 5 bubbles jon82467, 3 weeks ago | Read review
“stay away from street side, before you unpack, check if the A/C works, Note this hotel thinks it's a dog kennel as well.”
 of 5 bubbles L5176UIjamesw, Nov 2, 2016 | Read review
“If you're older with arthritis request for a room not far from the lobby...”
 of 5 bubbles Ebethfull, Oct 23, 2016 | Read review
“Upper levels best.”
 of 5 bubbles 550StephenH, Sep 17, 2016 | Read review
“Request room in main building so you don't have to trudge through snow for breakfast buffel”
 of 5 bubbles SFOyeah, Sep 13, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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