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Macon Marriott City Center

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Macon Marriott City Center
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404 Reviews from our TripAdvisor Community

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Showing 402: English reviews
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Augusta, Georgia
Reviewed 1 week ago

Marriott Corp really should visit this dump! .. I was given a room with no toilet paper, stained comforters, no towels, the closet smelled as if a dead body had been in it and the phone barely worked.

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Helpful?
Thank Tracie W
Reviewed 1 week ago via mobile

For starters my reservation had a check-in time of 4:30, so crazy. Then I stood in line til well after 5 PM. People were being assigned rooms with people already in them and they just allowed people to walk up to the desk and cut ahead of those in line. Then they charged me $5.00 for parking but there were...

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Helpful?
Thank virtue60
Dallas, Texas
Reviewed 1 week ago via mobile

Typically a Marriott City Center will be one of the nicest hotels in town. Let's hope that's not true for Macon, GA. The lobby of the hotel seemed decent enough, though I did not hang out down there. My room just has an overall dingy feeling. The chair in the room is disgusting, and smells like a dirty sock. Its...

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Helpful?
Thank mpranger1
Reviewed 1 week ago

Had business in Macon GA and needed a place to stay. Staff was very accommodating,helpful and friendly. Room was clean and quiet. Just what I needed for a good nights sleep. Restaurant was open early for breakfast but also had a Starbucks coffee stand also open early. All in all was an easy in and out making my quick trip...

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Thank docrupe
Atlanta, Georgia
Reviewed 1 week ago via mobile

We have stayed at hotel numerous times over last few years and the place has steadily gotten worse. Even after making a reservation 7 months in advance our room was given away due to overbooking. After a 45 minute discussion with hotel staff they finally called a manager who had them move a live in employee out of their room....

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Thank jetfxr76
Reviewed 2 weeks ago

I have visited this Marriott many times as I do business in the area. I have noticed decline on my last few visits and want to note that I have NEVER given a poor review of any hotel / restaurant prior to this but feel that someone needs to be aware of these issues and no one seemed to care...

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Thank Lee B
Washington DC, District of Columbia
Reviewed 2 weeks ago

I was on a business trip. My client pre-paid my bill. They failed to take my card when I checked in. I charged dinner. The front desk woke me up at 11q PM to come to the desk and give them a card. I charge breakfast and then got called back the front desk failed to list my card. Restaurant...

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Helpful?
Thank Walt R
Greensboro, North Carolina
Reviewed 3 weeks ago via mobile

The hotel struggles with help - the facility is nice, decent proximity to convention center. Typical Marriott brand with clean and update rooms. The service for the most part is friendly - but not always professional.

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Helpful?
Thank Flyby0161
Mark M, Manager at Macon Marriott City Center, responded to this review

Thank you for your recent visit to our hotel and for taking the time to share your feedback with us. Our team always strives to provide warm and personalized service. We hope to welcome you back and look forward t exceeding expectations. Warm regards, Mark Mccorry

Reviewed 3 weeks ago via mobile

We have stayed in this hotel many times. The concierge level is nice and includes a good breakfast and light food in the evening. This is the only good thing about this place. A friend ate at the restaurant and was very upset that his steak took 1 hour 45 mins and it was inedible. Have heard too many positive...

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Helpful?
Thank Rob J
Mark M, Manager at Macon Marriott City Center, responded to this review

We apologize for the service issues you experienced during your stay with us. There is no good excuse for poor service and I can assure you that we have addressed your comments with our team. Thank you for staying with us and for your feedback. We hope that we may have an opportunity to serve you in the future so...

Albany, Georgia
Reviewed 3 weeks ago

The customer service here is outstanding. When i walk in the doors I am properly greeted. They make sure they take care of you as quickly as possible. The concierge lounge is very nice. There is lady that works there at night in the concierge lounge and I go get her name but every time I see her she's telling...

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Helpful?
Thank T N
Mark M, Manager at Macon Marriott City Center, responded to this review

Thank you so much for highlighting our team members. We so appreciate you took the time out of your busy day to highlight your positive experience. We can't wait to share your review with our Concierge Team. Sincerely, Mark Mccorry

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Vintage Restaurant
Cuisines: American
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Macon Marriott City Center

Address: 240 Coliseum Dr, Macon, GA 31217-3806
Location: United States > Georgia > Macon
Price Range: $122 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Macon Marriott City Center 3.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Marriott Macon City Hotel Macon
Hotel Style:
#18 Business Hotel in Macon
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Questions & Answers

Questions? Get answers from Macon Marriott City Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles 579mr, Nov 16, 2016 | Read review
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 of 5 bubbles SoundmanRB, Oct 26, 2016 | Read review
“Bring your own towels and definitely air freshener for your bathroom”
 of 5 bubbles lovingit2016, Jul 4, 2016 | Read review
“Rooms facing the Civic Center are quieter.”
 of 5 bubbles lonniep102, Jun 29, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question