...I have stayed at Marriott’s around the world and this location has one of the friendliest staffs I’ve experienced...

...She was quick to respond to requests and was very positive.Nautica helped people to be seated at a location of their preference and frequently checked to ensure that...

...great location in macon georgia...

The best and worst thing about this hotel is it's location...

I love the pillows and mattress and cozy feel of all Marriott hotels...

...Sena was the best that was working when I check in on Friday April 14th...

...oh and she sang to him I thought that was the cutest thing...

...The bed is comfortable and the linens look clean...

...very comfortable rooms with great sheets and bedding...

...The atmosphere in the bar and lobby area was engaging...

My initial room was a little hot so I asked to switch rooms. The staff was amazing and quickly switched my room to another and for the slight inconvenience were so kind and made it right!...

...Room was very clean but older not new... Terrance was at my room in less than 10 minutes, fixed it in one and was SO EXTREMELY nice while helping me...

...She book our stay, made our acommodation very ease and comfortable. Assigned our room, made us feel part of the Bonvoy family...

...Entry floor tiles in room was sticky, only one bath towel for two guests... Did finally get second towel, but tile floor still unwashed and sticky, and nothing cleaned in rest of room (not vacuumed, bed not made, trash not emptied.)... No cups for coffee/tea to use with room coffee maker...

Clean room, hot shower, YESSS!...

i stayed in room 202.. ms. Rachelle from the moment i step foot in the premises her warm and charming presence was so warm, and welcoming...

...i walk behind from the counter to hand me my room key and parking pass...

...Our first room was not good; the cleaning appeared rushed and it was obvious the floor wasn't vacuumed. Nevertheless, we brought it to the attention of the hotel staff and they immediately placed us in a much better and cleaner room... My only reason for rating 4 and not 5 is that I am OCD and did see some small hairs on the comforter and bathroom floors of the new room...

...Killed a roach on entry to the bathroom, which also has mildewed/stained ceiling and a pile of pubic hair that was revealed in the corner when we moved the shower curtain...

We checked in with friendly front desk staff who had our room ready only to get upstairs to find the room had not been cleaned. There were no sheets on the bed, food on the desk and a dirty sink and no towels...

...very comfortable rooms with great sheets and bedding...

...I stay over nights 3-4 times a week and the service here is always great...

...She is very knowledgeable about all things at the hotel and in the city if Macon...

...The first room we had, the door was broke and didn’t shut or lock... The next room was across the hall and was 95% perfect for the night...

...The room was clean and great size...

...Also, room was dusty, coffee amenities were not replaced from previous guest, 1 roll of TP only and rubbish was left in dirty waste basket...

...The room was comfortable, although the entire hotel is a bit dated...

...To sum it up, Rochelle represents this establishment with style and Grace!...

...!1 you guys got yaself a GREAT one...

...If we had to stay more than one night, we’d leave...

...My company briefest Marriott so this makes it easy for me...

...The Old Fashioned she made was on point...

...As a premium member i certainly would rather an appropriate pillow instead of 2 chocolates and 2 bottles of water...

...I do not recommend the on-site restaurant for breakfast. The buffet was terribly overpriced and the selection was horrible...

...Room was very clean but older not new...

Expected "upscale," got mediocre housekeeping and cleanliness... Second day they had cleaned only the bathroom, nothing else... No cups for coffee/tea to use with room coffee maker...

Clean room, hot shower, YESSS!...

...she smelled so good EVERY DAY and she dress very professional...

...Our first room was not good; the cleaning appeared rushed and it was obvious the floor wasn't vacuumed. Nevertheless, we brought it to the attention of the hotel staff and they immediately placed us in a much better and cleaner room...

The hotel was clean , the staff were great !...

...The bed is comfortable and the linens look clean...

...By the time we checked in (8:30pm) housekeeping was gone for the night...

wonderful and friendly customer service and very clean!...

...The next room was across the hall and was 95% perfect for the night...

...The room was clean and great size...

...Even though the options were limited, the food was probably the best I've ever had off a buffet and everyone was so nice... They were serving in the bar with a full service breakfast... It was also great and Ashley was a wonderful server... Once again everyone we encountered from the desk clerk to the servers were wonderful... We will stay here again even if it's out of the way headed up or down I 75...

...Latoya and Ashley took such good care of me every morning for breakfast! They work so hard to make everyone feel welcome... if you want to be treated special at breakfast, go see them...

My initial room was a little hot so I asked to switch rooms. The staff was amazing and quickly switched my room to another and for the slight inconvenience were so kind and made it right!... Everyone I interacted with was kind and helpful!...

...The front desk did not answer so I walked down, waited and they tried a reset on the TV. It did not work so I told them when I got back from dinner and they called maintenance... Terrance was at my room in less than 10 minutes, fixed it in one and was SO EXTREMELY nice while helping me... He explained wires were unplugged in the back of the TV and to feel free to call if I had any other issues that they were there until 11 and it was not a bother... Some of the other staff could take a lesson from Terrance... All staff were pleasant enough some just more then others...

Upon arrival, We were greeted by a sweet friendly smile, eager to help us in... She book our stay, made our acommodation very ease and comfortable... Assigned our room, made us feel part of the Bonvoy family...

Wonderful service from Tracy at front desk!! He was very accommodating and made sure we had everything we needed during our stay... When we asked him questions about breakfast service, he made sure to clarify all of our options and even gave us some tickets because my grandma was up at 5 am to leave for surgery nearby...

...Second day they had cleaned only the bathroom, nothing else... No cups for coffee/tea to use with room coffee maker...

...from the moment that I walked in Rochelle greeted us so vividly and with charm and professionalism. our 6 year old son was flirting with her ( i mean look at her, who would not) she was so nice and friendly with us, she made small conversations and she ask what brought us here to Macon , we said it was our 6 year old bday , she came from behind the desk got down to his level and wished him a happy birthday... she asked us to wait and went to the giftshop gave my son a goodie bag with water chops and candy...

i had never seen anything like the customer service that i received at the Macon Marriott... her presence is felt and warm, she is professional, has good manners, i love her little accent... i walk behind from the counter to hand me my room key and parking pass... let me say what that young lady did: the uber that order cancelled 2 times on me , i went to the desk and ask is there a reason why or is there any alternative , Rachelle said she'll take me to wherever was going and actually put me in her car and drove me to hotel 45 to get my car i offered her money she refused... if good customer service was a person "Rachelle " would be just that...

...i was there with the ministers wives and widows, Ms. Rachelle made my stay. i probably drove her crazy but not once she made me feel like i was bothering her, she always come from behind the desk as soon a a guest start making their ways to the desk,she remember your name, she smiles, she dress nice and smell soo good... Ms. Rachelle thank you for being who you are...

i stayed in room 202.. ms. Rachelle from the moment i step foot in the premises her warm and charming presence was so warm, and welcoming... impressed me was she remembered my name through the all stay... that is top noch customer service...

Clean room, hot shower, YESSS!... Everything I asked for was granted with a beautiful smile but most importantly a genuine and sincere spirit...

Quality experience and I would definitely stay again. I have stayed at Marriott’s around the world and this location has one of the friendliest staffs I’ve experienced... From check-in to the restaurant top notch service... Javeta in the restaurant went out of her way to make sure I had a great breakfast experience when I was pressed for time... Ashley also stood out for her friendly service...

...Nevertheless, we brought it to the attention of the hotel staff and they immediately placed us in a much better and cleaner room. More specifically, Latasha took great care of us in a friendly, professional manner and did it with a smile and gave us a few laughs also... We will definitely return to this hotel next time we travel to Macon...

Great experience with Nautica who greeted me and served... She was quick to respond to requests and was very positive.Nautica helped people to be seated at a location of their preference and frequently checked to ensure that...

Nautica is a fantastic server and hostess in the restaurant. She is very knowledgeable about all things at the hotel and in the city if Macon... It was delightful meeting her and witnessing someone who takes great pride in her job...

...Nice stay Sunday is wonderful at the bar. She’s always nice and helpful... I’ve stayed here for several years as an Ambassador member and she’s been great... I stay over nights 3-4 times a week and the service here is always great...

...Latasha at the front desk went above and beyond to help us she told us about a great local southern restaurant it was the best buffet I’ve ever had...

...Very convenient to the Macon Centerplex (you can get there without going outside)... Our group received vouchers for the "Starbucks" in the lobby, but they didn't seem to have traditional Starbucks syrups, etc... The people making the coffees were nice enough though...

...It is very convenient to the Macon MetroPlex, sharing the same property... The hotel had a problem with their water system so there was no hot water for taking a shower after having a long night of being awakened by the hospital noise... It was cooked well but was served on a saucer sized plate... There was a complete lack of service and they only had two menus for the entire restaurant...

...They were serving in the bar with a full service breakfast... Once again everyone we encountered from the desk clerk to the servers were wonderful...

...Comfortable beds, Well equipped gym with machines, dumbbells, and cardio equipment. Great staff, and good food at the restaurant...

...I love the pillows and mattress and cozy feel of all Marriott hotels. Room was very clean but older not new... Terrance was at my room in less than 10 minutes, fixed it in one and was SO EXTREMELY nice while helping me...

...Front desk and restaurant staff were friendly and efficient...

...Have stayed at multiple properties in Macon this is by far the best...

...All went the extra mile to serve and be helpful with what we needed for our event...

...No cups for coffee/tea to use with room coffee maker...

The hotel and staff were extremely welcoming. I came to town for my nephews graduation and I definitely chose the perfect place to stay... Sena at the front desk and Toya, Atravia, and Ashley in the restaurant treated me like family...

Great hotel with a bar, restaurant and Starbucks!... Nevertheless, we brought it to the attention of the hotel staff and they immediately placed us in a much better and cleaner room... We will definitely return to this hotel next time we travel to Macon...

The hotel was clean , the staff were great !...

...Aside from that, the hotel is desperate for upkeep... The bed is comfortable and the linens look clean...

Nice stay Sunday is wonderful at the bar... I stay over nights 3-4 times a week and the service here is always great... My company briefest Marriott so this makes it easy for me...

...There were no sheets on the bed, food on the desk and a dirty sink and no towels...

...She went above and beyond to make sure that my stay was pleasant. I would recommend this hotel to friends and family...

...She is very knowledgeable about all things at the hotel and in the city if Macon...

wonderful and friendly customer service and very clean!... very comfortable rooms with great sheets and bedding... great location in macon georgia...

...The hotel was massive and had plenty of parking. Kim at the front desk was helpful and offered great hospitality ... All the girls in breakfast were great as well... The room was clean and great size...

Great service and tasty food. Ray provided excellent service and made terrific drink... The atmosphere in the bar and lobby area was engaging...

...This request is always in my marriot profile as I cannot sleep on a feather pillow do to allergies. As a premium member i certainly would rather an appropriate pillow instead of 2 chocolates and 2 bottles of water... Also, room was dusty, coffee amenities were not replaced from previous guest, 1 roll of TP only and rubbish was left in dirty waste basket...

...It is very convenient to the Macon MetroPlex, sharing the same property... The hotel had a problem with their water system so there was no hot water for taking a shower after having a long night of being awakened by the hospital noise... The room was comfortable, although the entire hotel is a bit dated...