We stayed here for a tour of Mercer University. It is a great location. The rooms are spacious and well-appointed. The staff are over-the-top friendly - they really go out of their way to make sure you have everything you need. They seem genuinely happy to be here. I would stay here again.
This hotel is filthy and in a poor state of repair. The carpet in the lobby and in the elevator, lobby is deeply stained. The hotel has a large open parking lot, which there is a charge for using. When checking in the said that they could not find my reservation. Lucky, I had my confirmation number. They found me a room. When I pressed the elevator button on which the plastic surround was broken the button was inoperative. I then pressed the other button located at the other end of the elevator bank, and the elevator arrived. On reaching floor six I noticed that the wallpaper in the elevator lobby was peeling off the wall. There was a bag on the floor of empty beer cans. The carpet from the elevator lobby to the hall was greatly stained and spotted. When we reached our room the door was dirty with finger prints and evidence that some sort of sticker had been applied to the door. The bathroom floor was sticky and there were dark stains on the door and the appearance of blood spatter on the wall paper near the door. The desk counter has evidence of splashes of a sugary liquid. The HVAC unit grill and exhaust fan grill in the bathroom had a build up of dust. The headboard on the bed and behind the desk unit had an accumulation of dust. The bathroom amenities were of mixed brand, mostly from Sysco. There were two of us on the reservation, with a request for extra towels. There were two face cloths, two hand towels, and one bath towel. I assume that pets are welcome at this hotel as we counted over eight different dogs during out one night stay. Breakfast was another sad story. We went to the restaurant at 8:30 AM. There was no one to greet us as we entered. We found at table near the buffet. The table had napkins and silver settings. One setting had a knife and fork and the other had a spoon and knife wrapped in a napkin. There were sticky rings on the table from a glass. Various clean tables had crumbs on the table. The buffet had hot and cold food. The coffee was only warm and very strong. The orange juice was in a dispenser and watered down. The muffins were dry, and stale. The fresh fruit had spoiled melon mixed in with the fresh melon. This hotel is a new low in my book for a hotel, and despite Marriott's claim of clean this hotel is about as far from clean as you can get.…
This hotel was very professional from start to finish. The banquet captain Tesha was amazing and the Bartender Ashley really made you feel at home. I love this hotel and the price is truly worth it can wait to see you all again soon ❤️
The hotel is very clean and the staff were very friendly. The bar/restaurant didn't open one evening, so you had to go out for dinner; but the breakfast buffet in the morning was excellent! Parking was easy.
I had the best experience at this hotel, my house keeper Jennifer Willis was the best and made sure we had all we needed plus some and the whole entire staff was great, the customer service was amazing and from breakfast to just entering and exiting the building those days were perfect! Thank you guys so much, I look foward to my next visit!
We needed a place to stay while driving along I-75. We enjoyed great accommodations, quiet room, friendly staff, good fitness room; located near downtown breweries and restaurants. It was nice to take a break during our road trip and Macon was fun to visit.
A very welcoming and helpful staff. We were in town for the Chicago concert and a quick getaway from Atlanta. We were welcomed by such a kind, professional and friendly man named Charles Franklin. The next morning we were taken care of at breakfast by Ashley. She was so sweet and helpful. These two are perfect ambassadors for the Marriott name. Thanks for a nice but short stay.
I had stayed here earlier in the year and had a not so pleasant experience but I believe in second chances and this one really showed why! I made a reservation and the staff was able to get me an upgrade into a nice clean king suite with separate living area and two televisions, half bath & large full bath with separate soaking tub. Mobile key worked great and was sent right away. The night staff was great & friendly checking me in and giving me a breakfast voucher with my titanium status. Breakfast was buffet and had lot’s of items, the staff in the restaurant were very friendly and attentive. I had an excellent stay here and will definitely be returning when my travels take me though Macon!
The staff is extremely helpful and pleasant. They know me and call me by my first name as soon as I walk in the hotel. Location to my office is extremely important. Great place and people. Highly recommend.
Will stumbled on this Marriott due to the condition of I-16 in that area. Front desk staff was friendly and helpful when asked for dinner alternatives. Check in was smooth and the only question dealt with the $10 overnight parking charge. Also when logging on to internet it appears there is a $9.95 charge. Call to the front deck cleared this up. The double queen bed room was clean and comfortable. Plenty of plugins for electronics. There was an excellent buffet breakfast that included custom made omelets as well as scrambled eggs, potatoes, bacon, sausage, plenty of assorted fresh fruits, oatmeal, yogurt, cold cereals, assorted rolls and pastries and more. This was free rather than take award points. The ladies working the buffet area were friendly, kept things cleaned up and made sure we had utensils, napkins. This Marriott is a very short drive to the city center where there are plenty of restaurants to choose from …
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing