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    Leo Palace Resort

    221 Lake View Drive Yona, Yona, Guam 96915, Mariana Islands
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    Best prices for your stay
    8/6/2017 8/7/2017
    $153
    $148
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    $153
    $148
    Traveler (493)
    Room & Suite (91)
    Pool & Beach (18)
    Fiesta Resort Guam
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    #3 of 20 hotels in Tumon
     
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    Guam Reef & Olive Spa Resort
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    Hilton Guam Resort & Spa
    2,109 reviews
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    Overview
    • Excellent20%
    • Very good54%
    • Average18%
    • Poor5%
    • Terrible3%
    Travelers talk about
    “rent a car” (3 reviews)
    “tumon bay” (4 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Golf course
    Dry Cleaning
    Tennis Court
    Self-Serve Laundry
    Shuttle Bus Service
    4.0 Star Hotel
    All hotel details
    Fiesta Resort Guam
    786 reviews
    #3 of 20 hotels in Tumon
     
    Outrigger Guam Beach Resort
    1,463 reviews
    #1 of 20 hotels in Tumon
     
    Guam Reef & Olive Spa Resort
    822 reviews
    #2 of 20 hotels in Tumon
     
    Hilton Guam Resort & Spa
    2,109 reviews
    #7 of 20 hotels in Tumon
     
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    Rooms
    Aug 6Aug 7
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (748)
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    1 - 5 of 44 reviews

    Reviewed 4 weeks ago via mobile

    The location is "remote" from Tumon Bay (about a 20 minute drive), but the site is beautiful! The golf course is exquisite and the grounds are well maintained! The buildings looked in need of a little TLC (tender loving care)...definitely worth a visit!More

    Thank Billy M
    Response from leopalaceresort, General Manager at Leo Palace ResortResponded 2 weeks ago

    Dear Billy M, Thank you very much for kind comments about our Resort. We definitely take pride in our exquisite golf course designed by professional golfers Jack Nicklaus & Arnold Palmer. We will be sure to share your wonderful compliments with our team and look...More

    Reviewed 4 weeks ago

    We expected to have a good time and take a break, but as soon as we checked in our expectations were shattered. As soon as we entered the room two roaches ran across the floor and went under the bed. My wife tried to find...More

    Thank Be4Mike
    Response from leopalaceresort, General Manager at Leo Palace ResortResponded 2 weeks ago

    Dear Be4Mike, We greatly appreciate you taking the time to post your review. It is very unfortunate that you did not enjoy your stay with us. I will inform our Executive Chef about your terrible experience in our restaurant. You are correct we have recently...More

    Reviewed March 14, 2017

    Hotel building is under renovation. Room and building looks so old and dark. If you stay there, request a higher level room which is quieter than lower level rooms. Hotel staff are friendly and well trained.More

    Thank ecubenz
    Response from leopalaceresort, General Manager at Leo Palace ResortResponded March 23, 2017

    Dear ecubenz, Thank you very much for choosing LeoPalace Resort Guam for your recent stay. Please accept our sincere apology for the inconvenience we may have caused during our renovation period. While we improve the quality of our Hotel guestrooms, we are happy to offer...More

    Reviewed December 30, 2016 via mobile

    Staff told us to buy drinking water from the shop... at US$300 a night, this hotel doesn't even provide drinking water. That was the last straw, but the nightmare began as soon as we arrived. First off, Leo Palace falsely advertised their prices on booking.com...More

    1  Thank hamarcher
    Response from leopalaceresort, General Manager at Leo Palace ResortResponded January 29, 2017

    Dear Toro M, We greatly appreciate your time and patience in writing this review. We sincerely apologize for the many issues that arose during your stay. I have discussed each of these problem areas with my team and we are currently working on ways to...More

    Reviewed December 5, 2016

    11月30日未明にチェックインしH301号室に「Do Not Disturb」の札を掛けて就寝。11時頃「Make Up This Room」に札を掛け直して外出。20時30分頃戻ったが、札はそのままで掃除がされていなかった。 そのため、フロントに電話したところ「ハウスキーパーに連絡し掃除をする」と言ったが、その後約15分程度の間に3回フロントから電話があった。1回目「掃除は15時30分までなので、ゴミ捨てとタオル交換だけで良いか?」→「Ok」と回答。2回目「ハウスキーパーが「Do Not Disturb」が掛かっていたと言っている。」→「それはない。」と回答。3回目「札の掛け間違えではなかったのか」→「それはない、札の確認はしている。」と回答。 数分後、ハウスキーパーがタオルを持って来たが「Do Not Disturbが掛かっていたから掃除をしなかった。」と強く主張していた(札が「Do Not Disturb」であったのに、当方が都合の良いよう異なることを言っていると思い込んで問い詰めてきた)。当方も確認しているので「絶対にそれはない」と強く主張した。 結局、ハウスキーパーはゴミはそのままでタオルのみ置いて引き上げた。 翌朝(12/1)掃除していたハウスキーパー(昨夜のハウスキーパーとは別人)に昨日の事を伝え、掃除するように言った。その折に彼女は、「確認した時は「Do Not Disturb」だったが、何時に札を変えたのか」と聞いてきたので「11時頃に「Make Up This Room」に変えた」旨回答したところ彼女は「Oh sorry」と言った。 そもそも掃除が15時30分までならその前にやり残しがないかどうかの確認をすべきであり、教育すべきである。 また、ホテル側は最初から当方の札の掛け間違いと固執した不快な対応だったので、幻滅と強い不愉快を感じた。 それ以外にも12月1日19時30分頃ハウスキーパーがドアをノックしたので、ドアを開けたところ「タオル4枚リクエストしたか?」と聞いてきたので「No」と回答すると「sorry」の言葉もなく無言で去り隣の部屋へ聞きに行った。届け先も解からず各客室を訪ね回るような行いはありうべからざることである。 このようなハウスキーパーといい、掃除の件でのフロントとハウスキーパーの対応といい、100回以上海外旅行している中でホテル側から一方的に当方に誤りがあったかのごとく露骨に馬鹿にされた経験は初めてであり、強い憤りと失望を感じ、最低のホテルであると感じた。

    2  Thank hiraisy
    Fiesta Resort Guam
    786 reviews
    #3 of 20 hotels in Tumon
     
    Outrigger Guam Beach Resort
    1,463 reviews
    #1 of 20 hotels in Tumon
     
    Guam Reef & Olive Spa Resort
    822 reviews
    #2 of 20 hotels in Tumon
     
    Hilton Guam Resort & Spa
    2,109 reviews
    #7 of 20 hotels in Tumon
     
    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Free Internet
    • Hotel Amenities
    • Free Parking
    • Business Center with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Golf course
    • Tennis Court
    Details
    • Price range
    • $120 - $282 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 435
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Expedia, Agoda, TripOnline SA, Travelocity, Hotwire, Cancelon and HotelQuickly so you can book your Leo Palace Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mariana Islands >
    • Guam >
    • Yona
    • Also Known As
    • Leo Palace Hotel Yona ,
    • Leo Palace Yona ,
    • Leo Palace Resort Guam/Yona
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    Traveler (493)
    Room & Suite (91)
    Pool & Beach (18)
    Dining (15)
    Hotel & Grounds (425)
    Bathroom (17)
    Family and Play Areas (8)
    Business Center & Event Rooms (1)
    Nearby
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    Ask a question
    Questions & Answers
    Jewkiss
    June 20, 2016|
    Answer
    Response from Donn G | Reviewed this property |
    Employees have to fill out the proper paperwork to rent a room and then the special employee rate would be disclosed to them at that time.
    0
    Votes
    Room Tips
    "Request higher level room."
    Read review
    "Ask for a recently renovated room."
    Read review
    "Stay away during September- October"
    Read review
    "choose condo if you want to cook by yourself"
    Read review
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