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Cheaper
Average
Higher
About
4.0
#8 of 10 hotels in Wailea
Location
4.7
Rooms
4.3
Value
3.6
Cleanliness
4.4
Service
4.2
Sleep Quality
4.4
Daily Resort Charge includes: Internet access; morning beach yoga & afternoon garden yoga; meditation & stretch class; beach cruiser bikes; twice daily scuba clinics; photography session; hula & ukulele lessons; two water bottles per stay with refill stations throughout resort; beach chairs.
Grand Wailea Maui, A Waldorf Astoria Resort, consistently ranks among the world's best in leading travel and consumer reports. Nestled on 40 acres of lush, tropical gardens fronting Wailea Beach, the iconic resort provides a range of vacation experiences including open spaces for the active vacationer, beauty and seclusion for romantic getaways, and family fun with rope swings and a jungle-style river pool. Guests also have access to a new, intimate spa experience at Kilolani Spa, as well as five restaurants, including the award-winning Best of Maui Humuhumunukunukuapua'a.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Grand Wailea, A Waldorf Astoria Resort, receives accolades for its spacious rooms that boast impressive views and consistently high standards of cleanliness. While the pool area and beach access are highlights, the costs for basics such as beach chairs, along with other additional charges, have left some travelers feeling that the luxury experience falls short of expectations.
Service experiences vary greatly, with some guests praising the prompt valet and housekeeping, whereas others encounter slow service poolside and a lack of attentiveness from the front desk. Despite its sought-after location, the value proposition remains a point of contention among guests.
Location
Beachfront
Atmosphere
Inviting
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Underwhelming
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How can anyone write a bad review about this place? I just dont get it. Maybe I'm a little biased since I'm a Hilton Diamond member but our experience was beyond perfection. I decided to book a 3-night stay at the Gran Wailea after reading in Hilton groups that this was their favorite resort to utilize points and food credits. Wow. Since the moment we entered the resort we were blowed away but the beauty and the atmosphere of the place. Absolutely breathtaking! the staff was amazing since the moment we stepped in property. Check in was a breeze, staff was kind and attentive, they upgraded our room to an ocean/garden view. The room was big, well appointed and spotless, every aspect was well thought. huge bathroom with separate toilet, big shower and bathtub, we had a lanai, perfection.
Now about the pools, beach, beach chairs, I know most people dont like this rule they have that you can only leave your chairs for one hour or theyll take it. i actually like this rule a lot! being a Vegas local, I see people leaving pool chairs with towels on for hours and hours and there is never enough chairs, this is a perfect solution in my opinion, you just have to have one person in you party coming once every hour or so to flip the chairs so they know you are there. Pool boys and girls were professional, quick, attentive. I dont have a single bad thing to say. The pools are clean, big, you have lots of options for both kids and adults.
For the rest of the resort, we did visit all the restaurants, yes food is expensive!!! if you dont have resort credits for food I say you go somewhere else. For us it was perfect since we just wanted to stay in and enjoy the place. I visited the spa, they had the 2 hour spa pass for $125 and honestly it was amazing, everyone is attentive and kind, all the staff is just amazing. the Aloha spirit is alive at the Grand Wailea.
Room service was quick and efficient. Housekeeping was great too. Overall every single person in the staff was great to us.
Counting down the days until we go back. Thank you so much for a great experience!!!
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Grand Wailea, A Waldorf Astoria Resort
Responded Jul 12, 2024
Aloha SaraSandoval, Mahalo for staying with us as a Hilton Honors Diamond member. We are appreciative of your glowing review! It's wonderful to know you enjoyed the beautiful atmosphere, attentive staff, and well-appointed room with an ocean/garden view. Your positive feedback on the pool chair policy, poolside service, and overall resort amenities is greatly appreciated. We're also delighted you enjoyed our dining options, spa, and Aloha spirit. We look forward to welcoming you back for another perfect stay at Grand Wailea, A Waldorf Astoria Resort. Mahalo, Wendle Lesher, General Manager
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We have stayed at the Grand Wailea several times over the past 10 years. This year we found that the service and hotel maintenance was not as good as before.
Even my husband noticed that the tile "hallways" were not washed during our 10 day stay. Restaurant service was not as usual - even in the pricey Humuhumu. Drinks and appetizers came late, dishes were wisked off the table, food was not as described. Room service dishes were left outside room doors for 24 hrs.
The beach people were very good about chairs and umbrellas and the food and service at the Molokini Grill was good. Car valet service was also good but no more self parking. Unfortunately the luau has been moved to the hotel front lawn which means much noise and smells during the lovely evening hours.
Still a beautiful location but not a 5 star experience.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand_Wailea_3850, Hotel Manager at Grand Wailea, A Waldorf Astoria Resort
Responded Jan 14, 2020
Aloha I7281XFjames, Thank you for choosing the Grand Wailea, A Waldorf Astoria Resort to be your home for your recent Maui getaway. First, I'd like to take a moment to recognize and thank you for your continued support over the past 10 years! It is definitely safe to call you an integral part of our Ohana. Mahalo! I also appreciate you taking the time to post a review in regard to your experience. While I am delighted you enjoyed a few aspects of your stay, I would like to apologize for the less than eye-pleasing appearance of our public areas, this is certainly not reflective of the attentive and diligent services our Housekeeping team strives to provide. I am also disappointed to hear we fell short in your experience while dining at our award-winning restaurant, Humuhumu. I will be sure to review that with my team for future improvements. Thank you again, and I look forward to welcoming you back to when a future opportunity arises. Mahalo, Cindy Racco Hotel Manager
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My husband and I decided last minute to book a 4 night stay using our abundant Hilton points and a couple of free nights we had earned.
We took a "terrace view" room due to availability for the full stay, and we were disappointed in the constant roar of some mechanical equipment, making the balcony useless, and requiring us to keep the sliding door closed. We felt that the room was a little dated and worn. The bed was a little soft for my liking.
Otherwise, our room was decent. We had a king bed that faced the sliders, and a small loveseat, desk, tv, and a couple of chairs. There was also a small fridge and coffee maker.
On short stays, we typically don't utilize housekeeping services, but due the need for multiple showers daily, we did get some towel services, etc.
We noticed that sometimes the housekeepers replaced towels and other times they did not. Also, housekeeping rarely replaced the plastic bag for the ice bucket, so we had to chase them down daily.
We did not utilize many restaurants on the property. We did go to the Grand Dining Room for breakfast 3 of the 4 days. On the 4th day, we grabbed breakfast sandwiches at the Cafe Kula before running out to drive the Road to Hana. We did have beverages from the Bistro Molokini during an evening swim, and we had a light lunch at the Volcano Bar & Lounge.
Overall, the property had well manicured grounds, clean pool area and a phenomenal beach crew. These guys and gals had to move chaise lounges, umbrellas, and manage the many people coming and going from the beach area. I saw one guy deal with a kid who lost his parents, and he was very compassionate and got the necessary assistance right away.
Overall, we would go back, however being more selective about the room location!
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Date of stay: January 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand_Wailea_3850, Hotel Manager at Grand Wailea, A Waldorf Astoria Resort
Responded Jan 14, 2020
Aloha Donna B, It was a sincere pleasure hosting your recent stay at the Grand Wailea, A Waldorf Astoria Resort. It is gratifying to hear about the standout features to your stay, including our elevated, hard-working beach staff, beautifully manicured landscape, and our array of delectable restaurants. I am also thrilled to hear that you were able to start your day with a delicious meal while observing one of the best panoramic views of the Pacific on the island at the Grand Dining Room Maui. However, I would like to apologize for your disappointment in some of your housekeeping services, I will be sure to review that with my team for a quick pulse check! Thank you again, and I look forward to exceeding your expectations on your next stay with us at the Grand Wailea! Mahalo, Cindy Racco Hotel Manager
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This hotel is dated. It desperately needs to be redone. If you want a peaceful vacation this is not the place. During school vacations it will be incredibly busy. Hard to get a beach chair. This was a nice hotel 30 years ago but it has been neglected. This is not a five star hotel. At best the rooms are 3 stars now. This hotel is fooling people with the Waldorf name. It isn’t the Waldorf you expect. The beach is great. If you want to stay at a more modern hotel on the same beach at a much more reasonable price stay at the Marriott Wailea which is next door.
If you are unlucky to get room 8066 and 8067 bring Bose noise canceling headsets or you will be up at 5am in the morning and every 30 minutes after that. There is a club level lounge on the 8th floor next to those rooms and the service carts parade right by constantly in the morning.
I would recommend avoiding this hotel until after they have completed a total renovation.
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand_Wailea_3850, Hotel Manager at Grand Wailea, A Waldorf Astoria Resort
Responded Jan 3, 2020
Aloha johnnyapple12, Thank you for your recent stay at the Grand Wailea, A Waldorf Astoria Resort. I know you had a multitude of resorts to choose from when planning your Maui travels and I truly appreciate you spending it with us. I most definitely value all of our guest comments as part of our continual effort to improve the quality of their overall experience. It is disheartening to know that we fell short in providing you with a memorable trip and for any inconsistencies that occurred with our services. Rest assured that your valuable comments are highly appreciated, and have been shared with the appropriate teams for further assessment. I hope that despite your disappointments, you will grant us another opportunity to better serve you upon a future return. Mahalo, Cindy Racco Hotel Manager
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I stayed three nights at the Grand Wailea in late January 2021 for a medical conference. The resort was probably at 10-15% capacity (due mostly to COVID) but still felt grossly understaffed. On the second night of my stay I encountered a rat upon returning to the room after dinner. I called the front desk to alert the staff and was appropriately offered another room. As I had already unpacked and was exhausted I decided to shut the bathroom door (there was an obvious entry into the wall under the sink) and remain in the room. I was not overly alarmed by the rat, it’s an older resort and rats are rampant on Maui. I asked the front desk rep to alert guest services and have the holes under the sink addressed the next day.
I received a text from guest services the next morning (unrelated to the rat issue) so I again asked that the holes under the sink be addressed to prevent the rat from reentering the room. I let the rep know I would be out for the entire day and was assured the problem would be addressed. It was not. Just for laughs I left a cookie on the bathroom floor before I went to bed and again closed the door to prevent my roommate from disturbing my sleep. Mr. Rat was apparently very appreciative because in the morning the cookie had vanished- not even a crumb left.
I want to be clear- I’m not giving the GW one star because of the rat. Like I said it’s an older property and rats are everywhere on Maui. I’m giving one star because of how it was handled and because of my overalll experience at the property. Exorbitant resort fees and parking fees which aren’t clearly communicated when making reservations drive me nuts. But these are not particular to the GW so I’m not taking off points for those, just another reason why AirBnB is eating the lunch of these antiquated mega resorts.
In fairness to GW the guest services rep did end up erasing the resort fee and parking charges from my invoice but that was only after I reached out several times to let them know the problem wasn’t addressed and that it was unacceptable.
I’ll attach a photo of the rat off ramp into room 6045. This was under the sink in the bathroom.
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Date of stay: January 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Wailea, Guest Services / Front Office at Grand Wailea, A Waldorf Astoria Resort
Responded Feb 5, 2021
We sincerely apologize for your experience, mmrbluewater. Our teams have been notified and sent to check out the room, which should have happened during your stay when you first notified us. I hope that we have the opportunity to welcome you back to truly provide True Waldorf Service.
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This hotel boasts a luxury experience backed by the name "Waldorf Astoria" but delivers nothing of the sort.
The guest rooms are tired and old. The furnishings look worn and dated. There is a surprising lack of power/USB outlets for a hotel operating in 2020.
The shower tiles were utterly gross. Grout was moldy/missing.
The building itself looks like it belongs in Miami circa 1985. The exterior walls are painted a stale shade of peach and the white accents are peeling, dirty, and most definitely not kept up.
There is a Marriott Residence Inn just up the road which looks more inviting, at least from the exterior.
Valet parking is required for a fee of $40 per day and it turns out you can't even call ahead from your room to have your car retrieved. Instead, you're treated to a long line at the valet desk where you wait to give your name, and then continue waiting for your vehicle. I would much rather self park and come and go as I please, but if you're going to force me to use your valet, you should offer a quality service.
The pool staff is obsessive about wristbands and, to their credit, it makes sense to ensure that the pool amenities are for use by guests only. However, they made it a point to tell me not to take my bracelet off after a morning swim, as I would only be allowed one per day! (Really!?)
This hotel lacks many of the luxury touches that you deserve if you spend the money to stay at a Waldorf Astoria property.
On the bright side, the staff is friendly for the most part, and the pool facilities are very nice.
I stay in many hotels each year for business and have Hilton Diamond status. Usually I'm not looking for any of these amenities, but on a big and special trip to Hawaii, one you're not likely to make very often, wanted a top notch experience.
There are definitely nicer hotels in Wailea, just down the road. You can walk to them along the beach, and I checked them out. I wish I hadn't made this mistake, and hopefully this review will help you to avoid the same.
If I am fortunate enough to visit Hawaii again in the future, I would NOT stay at this property.
The outside areas are tropical and inviting but the building needs major investment. The greatest shortfall is the guest experience. Hilton needs to spend a lot of time rethinking - so that guest experience is more considered for today's customer.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand_Wailea_3850, Hotel Manager at Grand Wailea, A Waldorf Astoria Resort
Responded Jan 13, 2020
Aloha brianb1983, Thank you for sharing your recent experience with me through this review. I am confident you had high expectations for your visit, and it is not only regrettable but disappointing to learn that we fell quite short in this effort. Clearly, we did not deliver upon the experience and service you were expecting from us and I sincerely want to apologize for our shortcomings. Rest assured all feedback, negative and positive, are greatly appreciated and will be shared with my team accordingly. Once again, please accept my deepest apologies, and if, by chance, we do have the honor to welcome you back, we would certainly love to exhibit the warm and welcoming service we are known for providing. Mahalo nui loa, Cindy Racco Hotel Manager
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We had the pleasure of staying at the Grand Wailea and overall the stay was really good. I won’t go into the inflated restaurant prices; we totally expected and were prepared in advance to avoid eating at the resort. Although we did try a few of the dining options. My family of four did eat the brunch, once. The food was ordinary and not monitored well. Between small kids handling food and the many birds we managed to try a few things, not bad and maybe we could of enjoyed it more if not witnessing the many hands touching of food or birds strategically dive bombing at plates. Wish I would have recorded this, kind of of funny now.
The resort is beautiful, there is no denying and the beach is just as amazing. That is where I will stop because the pool situation is just absolutely ridiculous. Be prepared to either wait in line at the crack of dawn or circle the pool like a vulture for more than one open chair. On our third day we witnessed a darn near fist of cuffs between two grown men over pool chairs!! Yelling, cursing and aggressive gestures, thought I was in Vegas for a few minutes. What made the situation much much worse is the lack of pool attendants or security. As the situation escalated right next to us, I was unable to locate anyone for what seemed to be an eternity. Finally, I found a maintenance man to inform and called others. Just ridiculous. While I cannot blame the resort for this I can say I was throughly disappointed at the lack of security or an employee presence. Don’t serve alcohol if you’re not willing to put a presence out there from a safety standpoint.
The rooms were nicely sized and the balcony a real bonus. The grounds were well maintained, and clean.
Housekeeping took great care of us, that was a real bright side.
Something to note: you must valet as there isn’t a self parking option. Weak! The attendants were all very kind and I suppose a plus of being forced to use the valet service was the two cold waters and towels each time we left for another beach.
If you hold elite status such as Diamond, don’t expect much. After using the $19 from the free continental breakfast to apply to the brunch, I was still out of pocket $30. Again, I didn’t think a resort would lavish us with upgrades and such.
If I take the pool experience out of the equation, hands down 5/5. I can’t after the lack action taken of said event at the pool.
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Date of stay: November 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand_Wailea_3850, Hotel Manager at Grand Wailea, A Waldorf Astoria Resort
Responded Jan 22, 2020
Aloha imagrumpyguy, Thank you for choosing the Grand Wailea, A Waldorf Astoria resort to host your recent Maui travels. I truly appreciate you taking the time to post a review in regard to your experience. On a side note, can I just comment on your handle name because it sure did bring a smile to my face. While I am sincerely delighted you enjoyed your overall stay, I do want to personally apologize for your experience while enjoying our Grand Wailea Activity pools. We assuredly try to do our best having any type of situations escalate to the point of unsavory conduct and am disappointed to hear we fell short in providing enough of a staff presence. Thank you for your insight regarding our breakfast and valet services, I will absolutely share these concerns with the appropriate areas for review and future improvements. I truly hope you will grant us another opportunity to demonstrate our award-winning standards the next time you are in our area. Me ke aloha pumehana, Cindy Racco Hotel Manager
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The Grand Wailea is called "Grand" for a reason. It has the best views, the architecture, the best art, the best gardens, the best pools, and the best location on what is probably Maui's best beach. Even if you do not stay here be sure to walk around it just to see how amazing it is. We have stayed there at least once a year for over twenty years and would not consider staying anywhere else. We are always treated like royalty. In spite of the prices it is excellent value for the money. There is a good reason why it is almost always at or close to 100% occupancy. Unfortunately the new owners are at risk of ruining the property by replacing the iconic dolphin fountains with a swimming pool (as if this first-rate resort needs another pool). If they do it will no longer be a five star property and could not still be considered up to the Waldorf Astoria standards.
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Date of stay: February 2020
Value
Location
Service
Room Tip:Choose the Chapel Wing. It is quiet and very close to the beach.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Just came back from a recent stay. I had fond memory of this hotel years ago. If you have kids and want a good beach location, this is where you want to be. However, visitors are more picky now, and they have more options. So I can see why many complain.
Some of the things are hard to change. Others seem to be so easy. For example, the breakfast lines - Over 50% of the tables are empty, but over 50 hangry people are waiting to be seated. Why? Because there's one hostess taking her time to seat each party, exchange pleasantries, etc. etc. Maui has changed so much over the years, and people need to adapt, or guests will go elsewhere for the opportunity to spend exorbitant amount of money on a breakfast buffet.
Plus - Beach, Arts (lots of them), Pools, Staff trying hard Minus - Constant Upselling, Lines, F&B, Rooms
Maui is not the same as it was 20 years ago, and visitors are and
if you are used to modern
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We weren't sure what to expect coming during COVID and knowing that some of the things we love most about this hotel were not going to happen (buffet breakfast) but the staff absolutely make up for it. Every single person we came across from the cleaning ladies, valet, pool side servers, the woman checking in everyone at breakfast and the servers at the grand dining room were so friendly and hard working, They definitely try to make sure your experience is "grand". Regarding the pool chairs, yes you need to get them early. That is at every resort in Maui! But its always been like that. We were able to find chairs even after enjoying our daily breakfast at the dining room every morning. You do not need to line up at 6AM, we got our chairs 7:45-8AM every morning and still saw some left along the grass and near the beach. If you want beach chairs, the lady said they usually are out by 9AM and the week we were staying, 7:45AM, but she told us that so we made to snag them the next morning. If you ask, the staff will help you! The resort is breathtaking, grounds are beautiful and well kept up, and the kids absolutely love the pools and slide. We always come here at the end of our trip and never leave for a few days. It has everything you need, pools, beach, restaurants within walking distance etc. Do not come here if you want to explore, that's best for a Condo. The kids LOVE IT HERE. And you can order a $20 pizza at the cafe and it will feed your entire family. Yes the rooms, need updating but I did see them working on the resort. They came by one day painting the entire outside hallways, and were building brand new cabanas. I can see they are constantly updating it. This is my happy place, and I will return!
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Date of stay: August 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JP Oliver, General Manager at Grand Wailea, A Waldorf Astoria Resort
Responded Aug 30, 2021
Aloha JCutie2, Mahalo for staying with us and for your review. We are delighted to hear that the resort has become your happy place, and we canʻt wait until your next visit! Mahalo, JP Oliver
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This an excellent place to stay. No free snacks but you can upgrade and pay for a provided delicious breakfast and happy hour. Highly recommend doing that paid upgrade.
There are more places to choose from in the Wailea area.
PRICE RANGE
$734 - $1,078 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand wailea - a waldorf astoria hotel wailea, grand wailea maui, grand wailea resort maui, grand wailea hawaii, grand hotel wailea, grand resort wailea
LOCATION
United StatesHawaiiMauiWailea
NUMBER OF ROOMS
774
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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