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Daily Resort Charge includes: Internet access; morning beach yoga & afternoon garden yoga; meditation & stretch class; beach cruiser bikes; twice daily scuba clinics; photography session; hula & ukulele lessons; two water bottles per stay with refill stations throughout resort; beach chairs.
Grand Wailea Maui, A Waldorf Astoria Resort, consistently ranks among the world's best in leading travel and consumer reports. Nestled on 40 acres of lush, tropical gardens fronting Wailea Beach, the iconic resort provides a range of vacation experiences including open spaces for the active vacationer, beauty and seclusion for romantic getaways, and family fun with rope swings and a jungle-style river pool. Guests also have access to a new, intimate spa experience at Kilolani Spa, as well as five restaurants, including the award-winning Best of Maui Humuhumunukunukuapua'a.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Grand Wailea, A Waldorf Astoria Resort, sits on a praised beachfront location, drawing guests in with its scenic views and proximity to local attractions. While the resort's pools and beach amenities are a hit among families, additional fees for beach chairs and limited complimentary services have led to some questioning the overall value.
The service elicits a mixed response, with commendations for the staff's friendliness contrasting with frustrations over slow service. Room quality has room for improvement, facing criticism for maintenance and noise issues, despite the resort's generally clean and well-kept grounds.
Location
Beachfront
Atmosphere
Inviting
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Abundant
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We loved the location as it was close to the beach, and much more affordable market and restaurants nearby that you can easily walk to. Rooms were comfortable and quiet, had all your basic amenities. We lucked out as our rooms were close to the pools but our friends had quite a walk. Daily room service was excellent. The biggest compliant we had was how early you had to get up to reserve/pay for a lounge chair with umbrella on the beach which wasn’t cheap. They offer complimentary beach chairs but they were gone shortly after they opened at 7am. To get a spot by the pool is ridiculous. Once again, wake up early, put your towels on a chair, come back every hour and make sure your chair was still yours as supposedly the staff has a system to prevent chair hogs that don’t use them but we never saw anyone checking. We only managed to get some chairs by the pool once because it was later in the day. The path that goes along the beach is great for walking in the early morning or evening hours. There is a nice cafe with smoothies and simple meals to go at the hotel next door, Whalers Tail, or something like that. The Island Market is a short 10 min walk located in the shopping center. They have excellent choices for meals to go throughout the day and reasonably priced. Don’t plan on getting your car quickly during key times as they get jammed up pretty easily. We had lots of trouble with our room keys. The door battery completely died and we had to get security/housekeeping to help. It took awhile for us to get back in. Our keys then didn’t work, called front desk (which always rang forever when we had to call with us usually giving up), who then told us we had to recharge our keys. Not sure why security didn’t tell us that when they were at our door. We made a reservation for the Thanksgiving brunch and didn’t get seated for 45 minutes. Not their fault as it’s hard to tell how long tables sit but just a heads up to send someone from your party to check in early. Buffet was excellent.
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Date of stay: November 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Grand Wailea, A Waldorf Astoria Resort
Responded Dec 3, 2024
Dear Pglejm, Thank you for taking the time to write a detailed review. We are honored to learn you enjoyed our location and commitment to comfort and serenity. Having you as a guest of Grand Wailea, A Waldorf Astoria Resort, was a pleasure, and we look forward to welcoming you back. Mahalo, Wendle Lesher, General Manager
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How can anyone write a bad review about this place? I just dont get it. Maybe I'm a little biased since I'm a Hilton Diamond member but our experience was beyond perfection. I decided to book a 3-night stay at the Gran Wailea after reading in Hilton groups that this was their favorite resort to utilize points and food credits. Wow. Since the moment we entered the resort we were blowed away but the beauty and the atmosphere of the place. Absolutely breathtaking! the staff was amazing since the moment we stepped in property. Check in was a breeze, staff was kind and attentive, they upgraded our room to an ocean/garden view. The room was big, well appointed and spotless, every aspect was well thought. huge bathroom with separate toilet, big shower and bathtub, we had a lanai, perfection.
Now about the pools, beach, beach chairs, I know most people dont like this rule they have that you can only leave your chairs for one hour or theyll take it. i actually like this rule a lot! being a Vegas local, I see people leaving pool chairs with towels on for hours and hours and there is never enough chairs, this is a perfect solution in my opinion, you just have to have one person in you party coming once every hour or so to flip the chairs so they know you are there. Pool boys and girls were professional, quick, attentive. I dont have a single bad thing to say. The pools are clean, big, you have lots of options for both kids and adults.
For the rest of the resort, we did visit all the restaurants, yes food is expensive!!! if you dont have resort credits for food I say you go somewhere else. For us it was perfect since we just wanted to stay in and enjoy the place. I visited the spa, they had the 2 hour spa pass for $125 and honestly it was amazing, everyone is attentive and kind, all the staff is just amazing. the Aloha spirit is alive at the Grand Wailea.
Room service was quick and efficient. Housekeeping was great too. Overall every single person in the staff was great to us.
Counting down the days until we go back. Thank you so much for a great experience!!!
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Grand Wailea, A Waldorf Astoria Resort
Responded Jul 12, 2024
Aloha SaraSandoval, Mahalo for staying with us as a Hilton Honors Diamond member. We are appreciative of your glowing review! It's wonderful to know you enjoyed the beautiful atmosphere, attentive staff, and well-appointed room with an ocean/garden view. Your positive feedback on the pool chair policy, poolside service, and overall resort amenities is greatly appreciated. We're also delighted you enjoyed our dining options, spa, and Aloha spirit. We look forward to welcoming you back for another perfect stay at Grand Wailea, A Waldorf Astoria Resort. Mahalo, Wendle Lesher, General Manager
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Grand Wailea in Maui is a luxurious resort located in one of the most beautiful parts of the island, right next to comparable high-end resorts like the Four Seasons and the Fairmont. The Grand Wailea's expansive pool area is a major highlight, featuring multiple levels, water slides, a rope swing, and a swim-up bar in a cave-like setting. There’s also an adults-only pool, where we easily found lounge chairs with a great view of both the beach and the pool behind us. We visited in September when it wasn’t crowded, so there were no lines and plenty of seating available at the pools.
The spa is great. I wasn’t sure if they allowed unlimited time before and after my massage to enjoy the amenities but I stayed after. They have a steam room, sauna, cold plunge, and hot tubs, all set in an outdoor porch-like area. There’s also a common hot tub where you can meet up with your spouse. The locker rooms are stocked with amenities like razors, shaving cream, hair products, and fresh apples and oranges. I met my massage therapist upstairs in the co-ed relaxation room, which has a great view of the beach and offers protein bars and water. My massage was excellent.
The resort offers bike rentals, although they are limited to two hours. The valet recommended that we avoid biking north due to hills and busier roads, so we headed south to Big Beach, which was a peaceful and scenic ride. It had more hills than going north but was worth it. The path closely follows the water and is more scenic than the main road.
There’s a grocery store within walking distance of the resort if you want to stock up on snacks or drinks for your room. Plus, the hotel provides Flo Water filtered stations near the ice machines, which is a nice touch.
Our room was spacious and comfortable. The gym was well-equipped, especially for a hotel, with heavy dumbbells, a Smith machine, benches, a cable machine, and plenty of cardio equipment like treadmills, rowing machines, bikes, and even a SkiErg. There’s also a separate room with additional machines and a boxing bag.
One of the best aspects of the resort is how convenient it is to walk from your room to the pools and the beach. The entire resort is beautifully designed, and the sunset views are spectacular. There’s also a paved path along the beach that’s perfect for a walk or run.
We attended the luau, which was a fun and entertaining experience, and we also rented a car from Enterprise at the hotel to explore part of the Road to Hana. We did about half the drive, which was enough to see some waterfalls and take photos without committing to a full-day excursion.
Overall, Grand Wailea offers a perfect blend of luxury, convenience, and natural beauty. Highly recommended for a relaxing Maui getaway!
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Date of stay: September 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Grand Wailea, A Waldorf Astoria Resort
Responded Oct 1, 2024
Aloha Chad, Mahalo for sharing your detailed and thoughtful review of Grand Wailea, A Waldorf Astoria Resort. We're pleased that your stay was a seamless blend of relaxation and discovery, from enjoying our expansive activity pools to the rejuvenating amenities at Kilolani Spa. It sounds like you made the most of our resort’s offerings, including the scenic bike ride and the unforgettable luau experience. We’re also glad the convenience and thoughtful touches throughout the property added to your experience. It was truly a pleasure having you as our guest, and we look forward to welcoming you back for another luxurious Maui getaway soon. Mahalo, Wendle Lesher, General Manager
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Flash back to 2018. You arrive at Grand Wailea. You are given a lei and complimentary upgrade to Napua Tower as a diamond Hilton member. You enjoy complimentary lounge chairs at the beach or a quiet, construction-free day by the pool. Forgot sunscreen? No problem, Grand Wailea thought of every detail and can help with that. You return to your room after dinner and your pool/shower towels were whisked away from evening turndown service. Checking out and your flight isn’t until later? No worries, they will provide a changing and shower room for you to enjoy your last day. Every day feels like paradise because you don’t have to worry about a thing.
Fast forward to our fourth visit to Grand Wailea in 2024 and literally all of that is gone. No welcome leis, complimentary upgrades, beach lounge chairs, sunscreen, evening turndown, or check-out changing rooms.
Oh and the construction they say is over with the remodel? Definitely still happening. We had to listen to restaurant construction every day by the pool. The pool bar (grotto) was closed most days we were there for construction, as was the pool restaurant.
We were avid promoters of Grand Wailea and paid $500/year for Elite Membership but the days of paradise are gone. We even emailed the membership team with feedback and never heard back — clearly service is going quickly downhill too.
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Date of stay: October 2024
Value
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Location
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Service
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Trip type: Traveled as a couple
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Response from General Manager, General Manager at Grand Wailea, A Waldorf Astoria Resort
Responded Nov 5, 2024
Aloha Lindsey, Thank you for your review, and mahalo for being an Elite Member. It is always a pleasure to welcome back a valued guest; however, we sincerely regret your disappointment with your most recent stay. Your frustration with our amenities and their availability will be shared with our team for further consideration, as we understand how this impacted your stay. Additionally, we are nearing the end of our most extensive enhancement project since our opening more than 30 years ago, and we apologize for any inconvenience caused by the revitalization process. Lastly, we regret any dismay with how your concerns were handled and encourage you to reach out to us once again so we can do our utmost to be of assistance. We hope to hear from you soon and that you will give us another chance to welcome you back for a seamless visit worthy of a perfect rating. Mahalo, Wendle Lesher, General Manager
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Here just now, so unhappy with most of the things, except the fact that it is a beautiful property, it doesn’t offer a nice vacation experience. Overcrowded and does not have enough space on the beach or pool to accommodate the requirements.
The loungers are set literally next to each other, no notion of privacy at all. You’ll be sniffing your neighbours and all that comes with being on the beach/pool in such proximity with strangers. They pretend to be a luxurious property, but this only applies to prices, not to the experience.
Cheap, flimsy loungers, that you get only after queueing to get a special paper slip, that if you’re lucky, because they keep telling you they are very busy and no availability. If you’re away for more than 30 min, your loungers are cleared, things removed and they are passed to someone else waiting!!! So much stress in a vacation!!
The loud music in the pool area!! Why so loud ??!!
It’s a vast property and very segmented, gets a bit tricky to navigate, but in a couple of days you find your ways. That being said, getting back in the room to get something quickly is not going to be the case.
We got a room heading out to a very noisy spot, can’t keep the windows open, such an annoyance, they couldn’t accommodate us and change our room. Makes it less and less enjoyable.
Our fourth island in Hawaii in our trip, our fourth property, sadly the worst experience.
Noisy, crowded, not accommodating, too may annoying rules, just not a great vacation spot. Not sure how they got so many good reviews! You pay for being stressed on your vacation 🤷🏻‍♀️
Beach is nice, sandy.
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Date of stay: July 2024Trip type: Traveled with family
Room Tip:Â Be prepared for expensive parking. Try avoiding busy times, they are not capable to handle crowds...
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Response from General Manager, General Manager at Grand Wailea, A Waldorf Astoria Resort
Responded Jul 6, 2024
Aloha Cristina, Thank you for reaching out. It's disappointing to hear your visit was not as expected. What you experience is certainly not the level of service we strive to provide. It's important our guests feel comfortable and stress-free during their visit, so we hope you'll consider giving us another opportunity to change your perceptions. Mahalo, Wendle Lesher, General Manager
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Just finished a 5 night stay at the Grand Wailea. Grounds were beautiful and well maintained. Wailea beach was beautiful and you get direct access to beach. The pools were great it was almost like a water park for the kids.
Now if this hotel was advertised as a Hilton it would have been great however as a Waldorf Astoria it really fell short. We have stayed at Waldorf Astoria properties all over the world and this was probably the least luxurious of them all both in terms of service and accommodation. We expected at least a lei greeting on arrival, we got nothing just a long line. Even the Westin in Kanapali gives a lei greeting. We got to the room which was fine but definitely not Waldorf Astoria caliber. There was some type of splatter all over the bathroom mirror. It really made us question the cleanliness of the room. I cloroxed wiped all the high touch areas myself something I didn’t expect to have to do here. We were used to the Aseop bath amenities usually at Waldorf but was disappointed with the generic branded soaps and shampoos. There was no turn down service, the linens were not high quality, and the room was not as clean as we would expect. Employees were nice but were not exceptional or polished.
Again if this was a Hilton branded hotel it would have been great , however advertising as a Waldorf Astoria and charging Waldorf Astoria prices we were disappointed. Food was priced at Waldorf Astoria prices as well, 18$ for a kids hotdog.
We would return bc the kids loved the pools and slides. But without kids we would try the Four Seasons next door.
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Date of stay: August 2024
Value
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Location
Cleanliness
Service
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Trip type: Traveled with family
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Response from General Manager, General Manager at Grand Wailea, A Waldorf Astoria Resort
Responded Sep 4, 2024
Aloha Otis, Thank you for your review. We are delighted to hear that you enjoyed the resort grounds and pool experiences but are sorry to know that other aspects of your stay did not exceed expectations. We strive to ensure our guests have a rewarding stay and are disheartened to learn of your disappointment. Your feedback about our accommodations and service will be shared with our team to ensure any opportunity for improvement is acted upon. We welcome you to reach out to us offline at (808) 875-1234 and request to speak to a manager regarding the cleanliness of your lodgings. It was a pleasure having you here, and we hope you consider giving us another chance to change your perceptions down the line. Mahalo, Wendle Lesher, General Manager
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Our stay at the Grand Wailea was deeply disappointing and unsanitary. Upon arrival with our family of 18, we discovered that my children’s bed was filled with sand, clearly indicating the sheets hadn’t been changed from the previous guests. Towels had makeup stains, and drawers were also filled with sand and hair. This level of negligence is alarming and raises serious concerns about hygiene and the risk of infectious diseases.
While management initially responded by changing the sheets and promising a “deep cleaning,” the cleaning never happened, and there was no follow-up. After returning home, it took multiple emails to receive a response, resulting in a $250 credit.
I would never stay here again—risking dirty, reused linens is unacceptable for any hotel, let alone one at this price point.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Grand Wailea, A Waldorf Astoria Resort
Responded Jan 16, 2025
Aloha Ilana, Thank you for your feedback. We sincerely apologize for your disappointing experience with us. Please know this is not typical of the service we provide, and we understand your frustration. Our housekeeping team has been made aware of your comments and will rectify any issues as soon as possible. We deeply regret how these concerns impacted your visit and hope to change your perceptions of us in the future. Mahalo, Wendle Lesher, General Manager
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I had high hopes for our 4 night stay at the Grand Wailea, yet was very disappointed. It was not what I expected for a Waldorf Astoria resort.
This is a huge conference hotel, where the rooms are dated and basic. My bed and pillow were comfortable and despite being on the first floor (never my first choice), we had privacy while overlooking a moat filled with turtles and koi fish. The walls were thin so that we could hear our neighbour's conversations. The bathroom was minimalist with a VERY bright overhead light as the only lighting option. No nightlight was provided. Our clock-radio's alarm kept going off the night we arrived and despite our efforts to turn off the alarm and unplug it, we could not, so had to call maintenance to remove it from our room.
The biggest disappointment was the lack of shaded seating around the pools and on the beach. Chairs are scooped up early in the day, with few attendants monitoring them (despite claims that they are). In four days we had a spot on the beach with an umbrella once, but the umbrella had to come down after an hour due to high winds. We never sat by one of the pools because quite simply, we could not find an available chair to sit that wasn't in the full sun or in stacked rows of seating.
We enjoyed our time at the spa, but were surprised that there weren't lounge chairs for before or after our massages. We partly booked the spa to get away from the chaos and find a quiet spot to read our books, but this kind of sanctuary does not exist. I was surprised that a 20 % gratuity was automatically added to my bill.
Our best meals were from a take-out place near the shops, and we learned to share all salads and entrees at the restaurants because the serving sizes were enormous.
I enjoyed the walking along the path along the waterfront and into the local neighbourhood. We brought our own refillable water bottles and used the resort's water filling stations.
This resort is not my place for my age and stage and I will not be returning or recommending to friends.
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Date of stay: May 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Grand Wailea, A Waldorf Astoria Resort
Responded May 23, 2024
Aloha, We're grateful to have hosted you for four nights. Providing exceptional experiences is always our goal, so we're disappointed to have fallen short. We understand your desire to have a peaceful day at the pool, and we're sorry you had difficulties locating an available lounger. Rest assured, your valuable feedback will be discussed internally as we strive to continually improve. Despite this, it's lovely to read that you enjoyed strolling the beautiful waterfront path. Our team would be honored if you would consider returning in the future, as we welcome the opportunity to transform your opinions. Mahalo, Wendle Lesher, General Manager
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Very nice property in a great location but the way they manage the pool and beach is unacceptable. First of all, you need to go the “activity desk” every day to get wrist bands. Your entire party has to be there. The line is always long and slow. If you don’t get these bands on your wrist and squat on some chairs by 8:00am, there is not a chair to be found anywhere. On the beach or at the pool.The resort was not sold out so this must be a regular occurrence. I also think they are doing a money grab by taking up tons of real estate for cabanas at $1300 per day. BTW, I was so desperate that I was willing to pay the $1300 but they were sold out even though most were clearly unused. Maybe they comp them. You also have to buy the tubes for their lazy river which seems very cheesy to me. We had a 2 BR suite for $1900 per night. I chose this resort because of the pool area (2 teens with us) and if I had known how difficult the pool and beach were going to be, I would have stayed at one of the other resorts in the area.
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Date of stay: July 2024Trip type: Traveled with family
Room Tip:Â If you want to use the pool, get your bands, get towels, and lay the towels on chairs before...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Grand Wailea, A Waldorf Astoria Resort
Responded Jul 8, 2024
Aloha Mike, Thank you for sharing your feedback with us. While we're pleased you enjoyed our convenient location, we apologize for any disappointment. We want nothing but the best for our guests and your comments will be used to help us provide a better experience to future travelers. We hope you consider joining us again next time you're in the area. Mahalo, Wendle Lesher, General Manager
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We stayed here on a trip for business that we tacked days onto for vacation. We had a great oceanfront view room. The pool was the biggest draw because it kept the kids busy all day. The Lava tube was a fun slide, along with the Tarzan rope and Gorge slide. The beach out front was great for kids with very gentle surf, which is hard to find in Hawaii. My 6 (just turned a week ago) and 9 year old played a lot in the smaller waves,
I saw some past reviews with people complaining about the staff or some aspects of the pool being closed. I found everyone onsite to be very friendly and helpful from the front desk, bell desk, Loulu's food, and valet. There was no construction. Yes, the water elevator is only open for a 3-4 hour block midday, but its kind of a thing you do once. I didn't go on it and no big deal, the slides are way more fun. Yes, beach chairs can fill at the pool but zero issues at 9-10am. Just don't show up at noon. On the beach there really aren't that many beach chairs to begin with but that doesn't bother me at all. I grew up going to beaches using beach towels and there is a towel stop literally right next to the beach....just grab some towels and sit in the sand. That's fun and what I always do at the beach so we were completely unphased by a low count on beach chairs.
I did go to a 24/7 cafe at the hotel as that had the best prices. There is also a grocery store, Island Market, at the shops of Wailea that's a 5min walk (great prices on food) and plenty of restaurants that are easy to walk too. We aren't big on spending $200+ per meal to feed a family of 4 so we mostly went to the grocery store or offsite restaurants. Since I am a Diamond with Hilton, there is a $50 daily credit we mostly used at the 24/7 cafe. The rooms did not come with microwaves which I thought was weird, given you can get one even at a Days Inn. I did pay a one time $50 for one reluctantly, and it paid for itself given we mostly bought outside food. I think that could be improved- a hotel of this caliber should have microwaves.
I can tell that the room and hotel is a little older but not in a bad way. The rooms were not worn with poor carpets, everything was great. I could just tell from the decor. After staying at a Hyatt Grand Vacations in Lahaina you can see the difference but this would not have any impact on me staying here again. Great resort in a great location,
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Grand Wailea, A Waldorf Astoria Resort
Responded Jan 31, 2025
Aloha Kelani, We were thrilled to welcome you and your family to Grand Wailea, A Waldorf Astoria Resort. It's wonderful to hear you had a positive experience, that you appreciated our great oceanfront views, and that your children enjoyed all the fun pool and slides. It's also great to know you welcomed the attentive hospitality our team provided throughout your stay. Your feedback regarding aspects of your stay that could have been even better is gratefully received and allows us to continually improve. Thank you for your perfect rating, and we hope to have the chance to welcome you all back on another occasion. Mahalo, Wendle Lesher, General Manager
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Yes! Beautiful hotel. Nothing is free. You can pay more to stay in the Napua section and you get cocktails and snacks and breakfast for free. But you pay a lot more for the room.
There are more places to choose from in the Wailea area.
PRICE RANGE
$896 - $1,361 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand wailea - a waldorf astoria hotel wailea, grand wailea maui, grand wailea resort maui, grand wailea hawaii, grand hotel wailea, grand resort wailea
LOCATION
United StatesHawaiiMauiWailea
NUMBER OF ROOMS
774
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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