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About
#7 of 9 hotels in Wailea
Location
4.7
Cleanliness
4.4
Service
4.3
Value
3.6
Grand Wailea Maui, A Waldorf Astoria Resort, is the ultimate destination for a fabulous Hawaii vacation, perfect for families, spa goers, honeymooners, golfers and active vacationers. Situated on 40 acres of lush, tropical Hawaiian gardens, Grand Wailea opens onto Maui's beautiful Wailea Beach, voted one of the best beaches in America, with elegant and newly-renovated accommodations, indulgent spa treatments, fine dining and thrilling recreational options.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Paid private parking on-site
Wifi
Paid wifi
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Diving
Snorkeling
Water park
Aerobics
Waterslide
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Additional bathroom
Housekeeping
Private balcony
Room service
Safe
Iron
Wake-up service / alarm clock
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Green
Languages Spoken
English
Location
82Good for walkers
Grade: 82 out of 100
25Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
Contact
3850 Wailea Alanui Drive, Wailea, Maui, HI 96753
Getting there
Rental CarsSee rental cars from $46/day
8611Reviews297Q+A100Room tips
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+1
Amazing and magical! The breakfast package was the way to go. Beautiful grounds and large rooms with incredible views. Well maintained. Only complaint was getting beach chairs on beach. Bad process there. Who wants get up at the crack of Dawn just to get a seat!?!
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Date of stay: June 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Grand Wailea
Responded 2 days ago
Aloha Bonnie, The views are beautiful, and we're glad they helped make your stay at Grand Wailea memorable! It's also great to know that our magical grounds and excellent breakfast impressed you. Thank you for your feedback about the beach chairs. We'll keep your comments in mind, and we look forward to your next visit. Mahalo, JP Oliver, Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
Where to begin. This is an over the top exceptional resort. They have more than 5 pools -I lost count. There’s an adult pool, a lazy river, a 2 story slide, a Tarzan rope swing, and more. There’s a wing dedicated to beautiful shops on the resort grounds. The Shops at Wailea are across the street. There’s many choices for food, snacks, drinks, ice cream etc. The team working the valet hustles. I have not waited more than 5 min for my car yet and the hotel is currently at capacity. The hotel has fireworks at 9pm that are amazing on certain evenings. Definitely check this place out and check out the deals they offer.
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Date of stay: July 2022Trip type: Traveled as a couple
Room Tip: The valet handles parking really well. The beach attached to the property is great first thing...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Manager, General Manager at Grand Wailea
Responded Aug 9, 2022
Aloha Marli, On behalf of the Grand Wailea, A Waldorf Astoria Resort team, thank you for staying with us and for your review! We're elated that our great pools and prompt valet service were aspects of your stay that you enjoyed and that the fun fireworks event was also a highlight of your visit. If there is anything else we can do to make the rest of your experience even more amazing, please do not hesitate to ask! Mahalo, JP Oliver, Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Inconvenienced by construction noise daily, huge conventions booked at the hotel, and staff not accommodating for the price of my stay. It seemed to be more commercial and less high end and enjoyable.
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Review collected in partnership with Waldorf Astoria
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Grand Wailea
Responded 1 week ago
Aloha Miche, We very much value guest feedback and we are so sorry you experienced unwanted noise. as well as for any disappointment with the service. Your feedback is very helpful to us as we continue to adjust and find new solutions to avoid any disruption to the guest experience. As you are likely aware, the resort is currently undergoing a multi-faceted revitalization and will soon offer a fresh, modern interpretation of Hawaii, with the relaxed elegance Grand Wailea is known and celebrated for, while also preserving its rich heritage and unique character. We are fully committed to maintaining a seamless execution and delivering the best in hospitality, so please be assured we take your feedback seriously and will be doing our best to ensure it doesn’t impact guests going forward. Please reach out to us directly to discuss this further, and we sincerely hope to welcome you back once the transformation is complete. Mahalo, JP Oliver, Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We really enjoyed our return visit to the Grand Wailea. The location is awesome, the pools and beach are stellar. The entire facility is immaculate; from the rooms, to the shared areas, to the spa, to the pool, and everywhere else. Just a few complaints... primarily the beds are way to soft, and the pillows flatten to nothing (we ended up purchasing our own pillows while there); and honestly the food and beverage is way overpriced. I get it, your in Hawaii, so expect to pay more, but seriously, $20 - $25 for a cocktail is just out of hand. As a Hilton Diamond member we get a $25 per person per day food and beverage credit, which in the rest of the world would be great, but at this place it can't come close to covering breakfast (which is what it is supposed to do). Oh, and although I wasn't surprised by it, but $50 a day for a resort fee doesn't cover the $65 a day parking fee (self park is not an option). So loved the place, but bring your own pillows and some extra cash. Oh and definitely stop by the Grotto and get a drink or two from Wayne and Tim. They are top notch bartenders ... they make awesome drinks (albeit expensive) and are extremely friendly.…
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Review collected in partnership with Waldorf Astoria
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Grand Wailea
Responded 1 week ago
Aloha, While we are sorry to hear the bed did not meet your needs, we are thrilled that you had a wonderful stay overall. Our gorgeous property, awesome pools, and spotless accommodations are what bring guests back, so we are delighted you were impressed. Wayne and Tim will also appreciate you highlighting their great service. Should your travels bring you back to the area, we hope you choose Grand Wailea for your stay again. Mahalo, JP Oliver, Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good Resort in Maui but food options for International travellers are very limited. locations wise excellent and so is ambience. From most rooms its a panoramic view over pacific and it also has a chapel in the lawn. wonderful place to spend vacation.
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Date of stay: March 2023
Cleanliness
Service
Sleep Quality
Room Tip: Have it on 09th floor Sea facing.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Grand Wailea
Responded 1 week ago
Aloha Gitesh, Mahalo for staying with us and taking the time to leave us a review. We're glad our location was ideal for your visit and that you enjoyed the beautiful views. However, we apologize for any disappointment with the food selection, and we'll keep your comments in mind. If you're in the area again, please come back to see us. Mahalo, JP Oliver, Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at the Grand Wailea for 6 days from the end of Feb to the beginning of Mar. For a 5 star resort, the overall experience was ok, but inconsistent, and depended heavily on the person providing the services. In terms of the hard product, the resort was going through renovations and that meant that there was a lot of construction noise during the day, which translated into an inability to take afternoon naps, etc... we managed to change rooms 4 nights into the stay so that helped a little. Unfortunately, this came very late. On the positive side, we were there with our young kids, and they thoroughly enjoyed the pool. I would recommend the provision of a kid's club to complement the overall family experience. In terms of service, the Japanese speaking concierge team's service was top-notched. They happily engaged my kids while we were asking them about some stuff. The valets were also very helpful and prompt with their service. Occasionally, the front desk and housekeeping kept up a high level of service. Sadly, the level of service provided was inconsistent. On one occasion, my family was napping in the room and the house keeper opened the door and walked right into the room to "check" if she could tidy up. This was despite us repeatedly asking her to come back later. A situation like this at a 5 star resort is simply unthinkable. Overall, the experience was ok, but I hope that the Grand Wailea will improve on the overall experience to make it consistently 5 stars.…
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Grand Wailea
Responded 2 weeks ago
We always appreciate feedback from our guests. It's great to know that your kids enjoyed the pool and that many of our staff impressed you. However, we apologize for any inconsistencies with the level of service as well as for any disruption due to noise. Your feedback is very helpful to us as we continue to adjust and find new solutions to avoid any disruption to the guest experience. If you're in the area again, please come back to see us. Mahalo, JP Oliver, Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I had the pleaure of 10 days at the Grand Wailea Waldorf Astoria for her birthday. The location was incredible - one of the few properties with direct access to the beach right in front of the hotel. While the spa was closed for renovation, they were still able to provide an amazing massage on property and direct us to nearby properties where we could use spa facilities. The bars and restaurants on site were all first-class with amazing dishes and drinks and the gym was an amazing two-level arragement with every piece of equipment I would hope for, including a full range of kettlebells and a TRX. The hotel was also less than a five-minute walk to a nearby mall with high-end stores and affordable everday supplies. The greatest past of the entire trip though was the remarkable staff. Every person, and I mean every person, we interacted with from the hotel during our stay was incredibly friendly, supportive, and helpful with every question or request we had. Miho on the concierge staff provided some of the best service we have ever had from a luxury hotel. She went above and beyond helping me to arrange multiple surprise flowers for our room, recommending amazing activities (and even arranging a second arrangement of my wife's favorite flower from the first bouquet with just a few hours' notice on Valentine's Day so my wife could continue enjoying them through the second half of our trip). Miho also provided thoughtful and conscientious follow up to make sure we were satisfied at every step of the way. While our interactions at other properties were always pleasant, our experiences with everyone at the Grand Wailea were somehow a cut above everywhere else and is the primary reason we will be returning to this resort. They made you feel special every step of the way (which can be a difficult experience to find these days) and they made it seem effortless throughout. Truly 10 days in paradise.…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Grand Wailea
Responded 2 weeks ago
Aloha Alexander, Knowing that you and your wife had all your expectations met and had a memorable stay at Grand Wailea has brought a smile to our faces. Our staff is truly great at what they do, and we will share your kind feedback. Please come back anytime you are looking for another five-star getaway. You can count on us to deliver. Come back soon! Mahalo, JP Oliver, Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed with three teenage boys and our 11 year old daughter for 5 nights. We don’t regret our choice, but feel compelled to provide feedback on some key issues that management should take to heart. Pros: Exceptional location on a perfect beach. February is whale month and it’s a wonderful time to splurge for a resort in Wailea where all the whale activity is at. We had excellent service from the concierge desk (Rebekah in particular) and were set up with great activities. We loved the kayak snorkel and whale watch trip that left from hotel beach and my 11 year old had a great experience with intro to scuba which you book poolside but includes an ocean dive. Pool is massive and very fun with two legit water slides and several smaller ones that lead from upper to lower pools, plus ablaze river and swim up bar. Families with small kids will love the pool. Nice workout facilities. We had renovated rooms in the Lagoon wing and have no complaints about construction noise or housekeeping. Rooms aren’t especially charming but you aren’t in Hawaii to spend a lot of time in your room. Cons: Very expensive for what you get. We joined the Grand Wailea Club to get room discount and food discount and a resort credit, but even with all of that it was a very spendy stay. So, expectations are high. It is therefore not acceptable to discover that the entire pool area (which is massive) has only TWO bathroom stalls for women, and only at lower pool. The women had to use the men’s bathroom (due to ongoing renovations and construction) so potted plants were set up in front of the urinals. The men were rerouted to the family bathroom, which is a single bathroom! You can imagine the lines that formed and also the repercussions- you know people gave up and just peed in the pool! The bathrooms were very dirty (from overuse). This cannot be sanitary and should be addressed ASAP by management. Also disappointing was the lack of staff at pool and beach on Presidents’ Day weekend. The lack of drink and food service can be remedied by walking up to the bar, but no one was clearing trash or towels and dirty dishes were attracting flies and inhibiting turnover of pool seats. I saw a huge pile of dirty towels and empty pizza boxes at the beautiful beach, which isn’t surprising when only one person was staffed to cover the entire area. We also noticed that food that got spilled in the common walkway to the Lagoon wing wasn’t cleaned up for about 18 hours. Note too that there are no food options at the hotel after 9 pm, not even room service. This surprised us coming from a huge upscale resort. Lobby bar open but no food at that time. If you arrive late make an alternative plan. All of that said, all places in Wailea are expensive and have drawbacks. We ate dinner at the Four Seasons next door and thought the facility was unexciting, especially the pool which was not large and had no fun features whatsoever.…
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Grand Wailea
Responded 2 weeks ago
Aloha! Thank you so much for your high rating, we're thrilled you enjoyed your time with us! It's wonderful hearing that your children had just a great a time as you did, though it is unfortunate that not everything was as you expected. Rest assured, we wi take your comments in stride, and we hope to deliver a better overall stay in the future. Mahalo, JP Oliver, Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel room was old and outdated. The pillowcases and bed sheets had strong, bad odor. I had to ask housekeeping to replace the linens—probably didn’t replace the linens after previous guests checked out. I forgot my swim clothes on the balcony because I left them there to dry. I called housekeeping a few hours after check out, and I was told there was no clothes left behind—lousy service for a 5-star resort. My son’s donut for the swimming pool was stolen when he placed it on pool deck —definitely not expected for a 5-star resort.
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Review collected in partnership with Waldorf Astoria
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Grand Wailea
Responded 2 weeks ago
Aloha David, We're disappointed that your experience was not what it should have been. Providing exceptional hospitality and clean accommodations is of the utmost importance. We'll discuss your comments with our housekeeping team to ensure our high standards will be upheld moving forward. Thanks for sharing your thoughts, and we wish you all the best. Mahalo, JP Oliver, Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After checking out of the 5 star Hotel Wailea we sadly checked in to the Grand Wailea. Being a diamond Hilton member is worthless at this location. No upgrades offered or recognition of any kind. We were placed on the 9th floor of the Molokini wing right next to the construction. Rooms were outdated and jackhammering happened early in the morning disrupting our sleep. The pools were also disappointing. Water slides not operational as well as the water elevator. No shaded chairs at the adult pool unless you get up early and reserve them. If you want shade, be prepared to pay heavily for it. Cabanas are over $1200. per day, and just plain chairs with an umbrella are $150. per day per chair. Ridiculous and unacceptable for a pricey hotel that also charges a $50. per day resort fee. Beach chairs are also few and far between and you are packed in like sardines. Pool bathrooms are disgusting and unkempt. The few things we did enjoy were HumuHumu restaurant where we had an outstanding waiter named Michael and the adult pool waitresses, particularly Sparkle. I am writing this on February 25 and as of today several hundred convention guest are checking in. The whole resort is sold out as well as all the surrounding hotels. We heard the adult pool will only be accessible to the convention guests for at least one day as well as HumuHumu. Katy Perry in performing on Wednesday, 3/1. The stage is set up next to HumuHumu. If you will be there then, park yourself on the beach and enjoy the free show. Please save your money and go to a better hotel in Maui. This place is a money pit.…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from General Manager, General Manager at Grand Wailea
Responded 3 weeks ago
Aloha, First, we want to take the time to say Mahalo for staying with us as a Hilton Honors Diamond member. It is extremely disappointing to see that you were not a fan of your stay. This is not indicative of the quality experience we wish to provide. Our daily resort fees include a variety of different activities that include our cultural programming. However, we do try to make guests aware of any other fees prior to their arrival. If we fell short, we sincerely apologize. As we work on some exciting enhancements to our accommodations, we will work to make sure we are still providing a comfortable and exceptional experience. Thank you for taking the time to highlight your amazing Dining experience. Michael will be honored to be recognized for his hard work. We know that we can do better and welcome another chance to prove this. Mahalo, JP Oliver, Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$1,021 - $1,566 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand wailea - a waldorf astoria hotel wailea, grand wailea maui, grand wailea resort maui, grand wailea hawaii, grand hotel wailea, grand resort wailea
LOCATION
United StatesHawaiiMauiWailea
NUMBER OF ROOMS
776
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Claim Your ListingGRAND WAILEA - Updated 2023 Prices & Resort Reviews (Maui, Hawaii)
Frequently Asked Questions about Grand Wailea
Which popular attractions are close to Grand Wailea?
Nearby attractions include Wailea Beach (0.2 miles), Little Beach (0.2 miles), and Te Au Moana Luau (0.2 miles).
What are some of the property amenities at Grand Wailea?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Grand Wailea?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Wailea?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Grand Wailea?
Conveniently located restaurants include Honolulu Cookie Company, Island Gourmet Markets, and Lobby Lounge at Four Seasons Resort Maui.
Are there opportunities to exercise at Grand Wailea?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Grand Wailea?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Wailea offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Grand Wailea have any great views?
Yes, guests often enjoy the ocean view available here.
Is Grand Wailea accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.