Where to begin. This is an over the top exceptional resort. They have more than 5 pools -I lost count. There’s an adult pool, a lazy river, a 2 story slide, a Tarzan rope swing, and more. There’s a wing dedicated to beautiful shops on the resort grounds. The Shops at Wailea are across the street. There’s many choices for food, snacks, drinks, ice cream etc. The team working the valet hustles. I have not waited more than 5 min for my car yet and the hotel is currently at capacity. The hotel has fireworks at 9pm that are amazing on certain evenings. Definitely check this place out and check out the deals they offer.

We have stayed at the Grand Wailea several times over the past 10 years. This year we found that the service and hotel maintenance was not as good as before. Even my husband noticed that the tile "hallways" were not washed during our 10 day stay. Restaurant service was not as usual - even in the pricey Humuhumu. Drinks and appetizers came late, dishes were wisked off the table, food was not as described. Room service dishes were left outside room doors for 24 hrs. The beach people were very good about chairs and umbrellas and the food and service at the Molokini Grill was good. Car valet service was also good but no more self parking. Unfortunately the luau has been moved to the hotel front lawn which means much noise and smells during the lovely evening hours. Still a beautiful location but not a 5 star experience.

My husband and I decided last minute to book a 4 night stay using our abundant Hilton points and a couple of free nights we had earned. We took a "terrace view" room due to availability for the full stay, and we were disappointed in the constant roar of some mechanical equipment, making the balcony useless, and requiring us to keep the sliding door closed. We felt that the room was a little dated and worn. The bed was a little soft for my liking. Otherwise, our room was decent. We had a king bed that faced the sliders, and a small loveseat, desk, tv, and a couple of chairs. There was also a small fridge and coffee maker. On short stays, we typically don't utilize housekeeping services, but due the need for multiple showers daily, we did get some towel services, etc. We noticed that sometimes the housekeepers replaced towels and other times they did not. Also, housekeeping rarely replaced the plastic bag for the ice bucket, so we had to chase them down daily. We did not utilize many restaurants on the property. We did go to the Grand Dining Room for breakfast 3 of the 4 days. On the 4th day, we grabbed breakfast sandwiches at the Cafe Kula before running out to drive the Road to Hana. We did have beverages from the Bistro Molokini during an evening swim, and we had a light lunch at the Volcano Bar & Lounge. Overall, the property had well manicured grounds, clean pool area and a phenomenal beach crew. These guys and gals had to move chaise lounges, umbrellas, and manage the many people coming and going from the beach area. I saw one guy deal with a kid who lost his parents, and he was very compassionate and got the necessary assistance right away. Overall, we would go back, however being more selective about the room location!