Grand Wailea
3850 Wailea Alanui Drive, Wailea, Maui, HI 96753
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About
#7 of 9 hotels in Wailea
Location
4.7
Cleanliness
4.4
Service
4.3
Value
3.6
Grand Wailea Maui, A Waldorf Astoria Resort, is the ultimate destination for a fabulous Hawaii vacation, perfect for families, spa goers, honeymooners, golfers and active vacationers. Situated on 40 acres of lush, tropical Hawaiian gardens, Grand Wailea opens onto Maui's beautiful Wailea Beach, voted one of the best beaches in America, with elegant and newly-renovated accommodations, indulgent spa treatments, fine dining and thrilling recreational options.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Paid private parking on-site
Wifi
Paid wifi
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Diving
Snorkeling
Water park
Aerobics
Waterslide
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Additional bathroom
Housekeeping
Private balcony
Room service
Safe
Iron
Wake-up service / alarm clock
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Romantic
Languages Spoken
English
Location
82Good for walkers
Grade: 82 out of 100
25Restaurantswithin 0.3 miles
13Attractionswithin 0.3 miles
3850 Wailea Alanui Drive, Wailea, Maui, HI 96753
8643Reviews299Q+A100Room tips
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We’ve been to other hotels and resorts on Maui but the Grand Wailea is our favorite. The location can’t be beat, grounds are magnificent and every single staff member is so nice and welcoming. We can’t wait to go back.
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Review collected in partnership with Waldorf Astoria
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
Where to begin. This is an over the top exceptional resort. They have more than 5 pools -I lost count. There’s an adult pool, a lazy river, a 2 story slide, a Tarzan rope swing, and more. There’s a wing dedicated to beautiful shops on the resort grounds. The Shops at Wailea are across the street. There’s many choices for food, snacks, drinks, ice cream etc. The team working the valet hustles. I have not waited more than 5 min for my car yet and the hotel is currently at capacity. The hotel has fireworks at 9pm that are amazing on certain evenings. Definitely check this place out and check out the deals they offer.
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Date of stay: July 2022Trip type: Traveled as a couple
Room Tip: The valet handles parking really well. The beach attached to the property is great first thing...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from General Manager, General Manager at Grand Wailea
Responded Aug 9, 2022
Aloha Marli, On behalf of the Grand Wailea, A Waldorf Astoria Resort team, thank you for staying with us and for your review! We're elated that our great pools and prompt valet service were aspects of your stay that you enjoyed and that the fun fireworks event was also a highlight of your visit. If there is anything else we can do to make the rest of your experience even more amazing, please do not hesitate to ask! Mahalo, JP Oliver, Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful location, but we arrived as part of a large (several hundred room) group and were told rooms were pre assigned, but since we extended 3 additional days they had a great room for us. We were put in (0036), which did have an ocean view, but was also directly across from a major construction project (spa renovation). Imagine enjoying a morning on the beautiful beach or by the pool In the hot sun, and going back to rest and relax before getting ready for evening events…only to have jackhammers right across the hall! They did agree to move us to another room (this one could not see the water from the bed) that was quiet. The hassle of having to pack up a weeks worth of belongings to move was a major pain! And the second room, while quiet, had a bed that made you feel like you were rolling off the low side….no way we were packing up again so just endured that for the rest of our “dream vacation”.…
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Review collected in partnership with Waldorf Astoria
Date of stay: May 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Grand Wailea
Responded 3 days ago
Aloha, Thank you for taking the time to leave a review. It is disappointing to learn that your experience was not as restful as you had hoped. As you are aware, our resort is undergoing a multifaceted revitalization. While we are making improvements, we never want to inconvenience our current guests, and we apologize for any disappointment in this regard. Your feedback is very helpful to us as we continue to adjust and find new solutions to avoid any disruption to the guest experience. It was a pleasure having you here, and we hope to welcome you back in the future. Mahalo, JP Oliver, Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel grounds and rooms are great, however the service could be improved. The spa needs to be updated and is tucked away in a retail outlet. They wanted to charge us for guests coming to visit us and visit the spa (which they paid for).
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Don't invite guests to visit or attend the spa. A $100 fee is added per guest, per room. Makes no...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Grand Wailea
Responded 3 days ago
Aloha, Thank you for visiting our property. We hope that our accommodations and beautiful grounds exceeded your expectations. It is important to us to provide impeccable service, and we will certainly review your insightful comments. Our team is grateful for your feedback, and we hope to have a chance to create an even better experience with you in the future. Mahalo, JP Oliver, Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Best in Maui! The overall experience is grand - from the service, the hotel, the rooms, the pools, the restaurants, beach access, and access to other hotels and shopping (walking distance from both). The customer service is unsurpassed: all are kind, friendly, and accommodating. The hotel is by far the most beautiful, no photo or video can do it justice. The pools are the best on the island, with countless pools, slides, lazy river, and swim up bar. The entire experience was impeccable and we had so much fun! The hotel experience made this a trip of a lifetime! I read a lot of complaints regarding the construction, but we hardly noticed or were bothered by it. I would not let this deter you from staying here.
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Date of stay: May 2023Trip type: Traveled as a couple
Room Tip: Be ready to have the time of your life!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Grand Wailea
Responded 6 days ago
Aloha Ghazal, Your glowing review of Grand Wailea brightened our day! We're delighted our proximity to local attractions enhanced your visit. Our team is also proud that our superior hospitality, fantastic amenities, and luxurious accommodations made your stay unforgettable. Many thanks for your warm compliments and we hope to see you again soon! Mahalo, JP Oliver, Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was nervous to book this hotel after reading the terrible reviews. I booked anyway and glad I did. The hotel is undergoing renovations but it did not effect our stay. The pool complex is great for kids, my son had a blast at the Tarzan swing and all of the slides. The grounds are gorgeous and they offer a lot of activities for guests. We had no issues with the staff being rude as stated in other reviews, in fact everyone was helpful and kind. We had a renovated ocean front suite , it was spacious and clean and had a beautiful view of the grounds and ocean. All of the restaurants were open except one. The pool bar is open until 5:30 with full service until then, another reviewer said 4 on which is not true. They also acknowledged my husbands diamond status and gave us a nice upgrade , again another reviewer had a negative experience with that , our experience was positive. The resort food and drinks are in fact very expensive, but it's a Waldorf Astoria brand in Maui... pretty much expected. Hawaii isn't a budget friendly vacation if that is what you are looking for. I will definitely come again , my 7 year old son is already booking next years trip back!…
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Grand Wailea
Responded 6 days ago
Aloha Mel, Mahalo for staying with us as a Hilton Honors Diamond member! It is wonderful to know that you and your family had an excellent experience at Grand Wailea, A Waldorf Astoria Resort. From our plentiful and family-friendly amenities to our hospitable team and lovely accommodations, we strive to exceed expectations with every visit. Thank you for your kind review, and we hope you will allow us the opportunity to welcome you back for another incredible stay soon! Mahalo, JP Oliver, Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Still can't believe just finished this fantastic anniversary trip at W=A Grand Wailea! Everything was perfect and staff was extremely nice and professional. Kid loves the water park and slides, and we all love the beach. Will definitely come back again. There are some constructions going on near the pool, but the majority of the hotel rooms are not impacted, at least from Napua tower I can't hear anything noise. I also read upthread about the resort is quite expensive, but this post-Covid, and this is Maui. I personally don't think it is outrageously pricy within the hotel.
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Grand Wailea
Responded 1 week ago
Aloha Wende, We are honored you chose Grand Wailea to celebrate your anniversary and thrilled to know everyone had such a great visit. Thank you for all of the lovely compliments about our great staff, and peaceful accommodations. When the whole family agrees on something, we know it must be great, so we are thrilled your visit exceeded everyone's expectations. We look forward to welcoming you back for another memorable visit to paradise. Mahalo, JP Oliver, Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
the good -bed was comfortable -air conditioning worked -housekeeping was amazing and cleaned the room well -getting beach chairs was easy -the grounds of the hotel are well taken care of outside the bad -no status recognition or upgrade for diamond member despite asking. Asked for a high floor and didn't get it. Really I guess my status means nothing. -the people at the front desk were at times hostile and unfriendly. i don't think they should be working in a customer facing role if they don't like doing it. Makes me question why I give my money to Hilton. -breakfast is expensive for $60 per person but was good. even found out I could order waffles one day. -if you get placed in the chapel building you might be hearing noises of the luau and the trucks bringing things for setting up and take down after. Part of my view included all of their setup stuff for the meals. -prices of other meals were insane so ended up eating elsewhere -the valet parking is $65 per day -ongoing construction -I asked for late checkout and was denied. Again my diamond status means nothing. Overall the property was OK. However, I would not stay here again. I feel like my Diamond status is worthless/meaningless and am leaving Hilton after this month. Going back to Marriott. (I have stayed at other WA internationally such as the one in Cabo - that one is AMAZING and is 10000000% superior compared to this one.) …
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Date of stay: May 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: check out other options
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from General Manager, General Manager at Grand Wailea
Responded 1 week ago
Aloha, Guest satisfaction means everything to our team, so while we appreciate you for staying with us as a Hilton Honors Diamond member we are very disappointed to see that you had several disappointments during your stay. Feedback helps us make effective changes, so we can assure you we will review member policies with our entire team to ensure we do better going forward. We're grateful for your time and wish you safe travels. Mahalo, JP Oliver, Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First and foremost, the staff is wonderful. Everyone is very friendly and will go out of their way to help and make you feel welcome. A few things...... we've been here before and our family has as well. In the late 90s/early 2000s this was the pinnacle of a luxury resort on Maui. It's not been updated since. It has a terribly outdated Miami Vice look and feel. It does have a much nicer grounds than the Four Seasons or surrounding resorts though....it just feels stuck in time. They are updating which means lots and lots of construction everywhere. Several of the restaurants were closed. Be prepared for construction noise during the day. You'll also want to ask if they are hosting any large events during your stay. There was a large corporate event during ours. They were great but can take up much of the open space and pool area, etc. The cost of everything at the hotel is prohibitively expensive. This is not unusual for a WA or for Hawaii in general but they seem to kick it up a notch. $27 glasses of mid-level wine and $32 bland burger is a bit much. The food is not fantastic. We had sushi at the lobby bar and it was just average....... The breakfast buffet is good with plenty of options but it's also $60 pp. The rest of the restaurant food was blah and very expensive. We dined at Humu twice and the price did not match the quality or portions. You are better off going to the shopping center next door. …
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Date of stay: May 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from General Manager, General Manager at Grand Wailea
Responded 2 weeks ago
Aloha Quinn, We appreciate you taking the time to share your experience. While we are glad you enjoyed our friendly staff, we're disappointed to hear that other aspects of your visit fell below your expectations. We are in the process of renovating our property to meet our luxury standards, and we apologize for any inconvenience that the construction may have resulted in. Please know that our team is committed to positive change, so we will reflect upon your concerns and work together to address them, as we constantly work hard to make the appropriate changes and improvements. We hope you consider giving us another chance to change your perceptions and provide you with the five-star visit we are known for. Mahalo, JP Oliver, Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Follow everyone schedule or you won’t get a chair on the beach or a drink at your chair by the pool after 4pm. You’re on your own at the end of the day… otherwise a nice place where you can pay for and get some of the finest things in life. Lovely people!
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Grand Wailea
Responded 2 weeks ago
Aloha, Thank you for taking the time to let us know about your visit. It is great to see that you found our staff to be friendly and helpful. We appreciate your feedback on our beach and pool service hours and will discuss this with our team. Please allow us another opportunity to host you in the future, we want to meet and exceed your expectations. Mahalo, JP Oliver, Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$799 - $1,150 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand wailea - a waldorf astoria hotel wailea, grand wailea maui, grand wailea resort maui, grand wailea hawaii, grand hotel wailea, grand resort wailea
LOCATION
United StatesHawaiiMauiWailea
NUMBER OF ROOMS
776
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Claim Your ListingGRAND WAILEA - Updated 2023 Prices & Resort Reviews (Maui, Hawaii)
Frequently Asked Questions about Grand Wailea
Which popular attractions are close to Grand Wailea?
Nearby attractions include Wailea Beach (0.2 miles), Little Beach (0.2 miles), and Te Au Moana Luau (0.2 miles).
What are some of the property amenities at Grand Wailea?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Grand Wailea?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Wailea?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Grand Wailea?
Conveniently located restaurants include Honolulu Cookie Company, Island Gourmet Markets, and Lobby Lounge at Four Seasons Resort Maui.
Are there opportunities to exercise at Grand Wailea?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Grand Wailea?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Wailea offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Grand Wailea have any great views?
Yes, guests often enjoy the ocean view available here.
Is Grand Wailea accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.