Hotel Icefiord
J.Sverdrupip Aqqutaa 10, Ilulissat 3952 Greenland
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About
#2 of 5 hotels in Ilulissat
Location
4.6
Cleanliness
4.5
Service
4.3
Value
4.0
At one of the best locations in Ilulissat you will find Hotel Icefiord. During your stay at Hotel Icefiord, you can experience the Diskobay and all it offers at first hand. Enjoy the fresh air, the sea and the extraordinary view of the ever-changing constellations of icebergs. You will wake up every morning with the spectacular view over the bay where whales are playing and icebergs are tilting as all the rooms face the ocean. The view can also be enjoyed on the frontside terrace where food and beer is served while the nature is changing right in front of you. Our brand new deluxe rooms have a balcony with two chairs so that you can enjoy a cup of coffee or room service while looking over the bay. When laying in your bed you can look upon the sky and witness the northern lights in winter time through the skylight windows that can be controlled with a remote. There are many activities around the hotel as hiking, kayaking, whale watching, helicopter trips and many more.
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Property amenities
Free parking
Wifi
Free breakfast
Hiking
Ski rentals
Kids stay free
Children Activities (Kid / Family Friendly)
Free airport transportation
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Outdoor dining area
Wine / champagne
Canoeing offsite
Patio
Walking tours
Board games / puzzles
Highchairs available
Airport transportation
Conference facilities
Meeting rooms
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
First aid kit
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Desk
Housekeeping
Safe
Telephone
Coffee / tea maker
Flatscreen TV
Walk-in shower
Wardrobe / closet
Private bathrooms
Wake-up service / alarm clock
Electric kettle
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Room types
Mountain view
Ocean view
Landmark view
Non-smoking rooms
Good to know
HOTEL STYLE
Great View
Languages Spoken
English, Danish, Norwegian, Swedish
Location
44Car recommended
Grade: 44 out of 100
8Restaurantswithin 5 miles
4Attractionswithin 5 miles
J.Sverdrupip Aqqutaa 10, Ilulissat 3952 Greenland
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The hardware of the hotel was fine, warm and clean rooms, with great views. However, i found the customer service lacking. Firstly, they forgot about the hotel pickup from airport even though i had emailed a few days before my trip to remind them. In the end i had to get the airport staff to call them to come get me. Also, the staff at the front desk mostly could not answer any questions asked them, including meeting point for a Disko Line explorer tour ( which is fairly basic in my opinion). In addition, when i asked about the room type i booked (standard double room stated as 1 double bed on Expedia), i was told it's always just 2 single beds joined together, and that if i want a double bed, i need to top up ( but all i wanted was the room i booked!). The front desk called the female manager in, but she was not particularly friendly nor warm either and came out with a face like i was being troublesome to ask. The only wonderful staff i met was Leva at the restaurant, who was truly competant, and explained every dish beautifully. The male server at breakfast (i forgot his name!) was also courteous and kind. …
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Date of stay: May 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
STAY ANYWHERE BUT HERE Really disgusting! The bed sheet was wet. I took the sheet off and the mattress was urine soaked. Some kind of mold sliding down the bathroom wall from the ceiling to the floor, and a bugger wall next to the toilet. The manager said they couldn’t do anything about it because they are overwhelmed in the high summer season and don’t have the appropriate staff available. I left and went to Hotel Hvide Falk. When I showed them the photos I took of the mattress, mold, and bugger wall at Hotel Icefjord, they set me up in a nice room and gave me a free night.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Anders Okholm Gadeberg, Direktør at Hotel Icefiord
Responded Oct 10, 2022
Dear dalea910, I'm sorry to read about your bad experience. Can you please specify in which room you stayed, and which date you checked in? I can't sem to find you in our booking system. I just want to make sure you were properly refunded for this experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This review is for the restaurant we dined at (we stayed at their apartments). We probably were seated at the best seats in the restaurant, magnificent views! We both ordered the 3 course meal, which isn't cheap so I was expecting the food to be exceptional...along with the service. It was not. The food came out a a very slow pace, which is OK but not if you're hungry, so bear this is mind. Each course is paired with a wine what is supposed to complement the plate. While I didn't enjoy the wine as much (not much of a wine drinker), my mum did. Though, she pointed out we didn't get the same level of service as neighbouring tables, while we were told a little bit about each wine served, we simply were poured the wine...while others were offered a taste first, before accepting the wine and the pouring of the glass. We never got refills of water either, other tables had theirs topped up, ours was simply removed and not replaced with more water. It got to the point I had to take out my own water bottle and drink it, placing it on the dining table and, still nothing. How embarrassing is that having to drink my own water having just ordered a meal for £250? They should have been very embarrassed at the sight of that. The waitress was not particularly friendly, the food was overpowering at times but overall, it was OK. The muskox and dessert was lovely. The starter was overpowering. I wouldn't go back to dine there again if given the opportunity. Prior to our evening at the restaurant, we had stopped by earlier that day after a day of exploring, we popped in to see the restaurant and use the facilities, which I didn't think would be an issue as we were still guests but in their apartments. The reception just said no, that I couldn't use their restrooms. I said we were guests in the apartments...I was thinking we are STILL guests whether or not it be in the hotel or apartments. Then she quickly changed her attitude when her colleague made a comment. …
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Anders Okholm Gadeberg, Direktør at Hotel Icefiord
Responded Oct 10, 2022
Dear Zeva2010, Thank you for your feedback. It sounds like our waiters didn't give you the proper service, we're aiming at. I'm sorry to see you had a bad experience with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our luxury room was ok due to the view and the balcony. However, not in relation to the price! Completely unreasonably bad wifi and completely incomprehensible that they advertise wifi! The staff at the reception were not particularly welcoming, smiling or helpful. It seemed to be late in the season and they were tired of tourists. The positive was a nice restaurant with friendly staff. We have traveled a lot everywhere, also quite a bit in Greenland, and this experience is definitely among the worst.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Anders Okholm Gadeberg, Direktør at Hotel Icefiord
Responded Oct 10, 2022
Dear bertelfunch, I'm sorry to see you had a bad experince, both with reception and our wi fi. I'm very happy to see you were met by friendly staff in the restaurant.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a lovely dinner here. We chose a la carte menu, pre starter and three course menu. Servings were very well composed, extremely tasting and looked beautiful on the plate. Staff were polite and very service minded, gave good advice concerning wines. We’ll come back for sure👍😊
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Anders Okholm Gadeberg, Direktør at Hotel Icefiord
Responded Oct 10, 2022
Dear 833jespers, Thank you for your great feedback! We're looking forward to having you back in our restaurant!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel has a super view and the restaurant is great. Drinks are expensive but the food is delicious. However, once on the terrace admiring the fantastic view, you notice the sewage pipes going straight from the toilets into the sea. Watch closely and you can count the poops. Sort of ruins your appetite. In this day and age, this is not ok! Apparently this is the way in Greenland. Get it sorted, if you want more guests. The fjord may be 800 metres deep but the human waste ruins the water by the coast. No ice-swimming.
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Date of stay: August 2022Trip type: Traveled with friends
Room Tip: Make reservations for dinner, can be busy
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from Anders Okholm Gadeberg, Direktør at Hotel Icefiord
Responded Aug 10, 2022
Dear Satu A, I'm happy to see you enjoyed the view and the restaurant. We're well aware of the issue with the pipes, and we're looking to find a solution on the issue. The Sewage treatmens systems aren't up to date since Greenland isn't quite as developed as Denmark. All sorts of constructioning in Greenland is much more complicated, since you have to take the weather in to consideration. I'm sad to see you didn't go ice swimming while you were here, becuase there are plenty off spots well away from the pipes, where it is possbile to swim with the viw to icebergs
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beware that the hotel can book you in separate apartments without clearly explaining that you're on your own as far as transportation. The hotel staff is completely unhelpful. Just avoid the place. There are nicer hotels in the area. They won't drive you back and forth even to pick you up to come to their own restaurant.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
+1
The hotel is well situated, right on the water and walking distance to the center of town. You can even walk to the ice fjord. Dinners are creative and probably the best in town. Lunch is limited to 2 types of sandwiches. Rooms are simple and functional, Scandinavian style.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Anders Okholm Gadeberg, Direktør at Hotel Icefiord
Responded Aug 8, 2022
Dear GlobetrottingSwede, Thank you for your great review! Where could we improve, in order to receive a 5 star review from you?
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you get the chance to visit the hotel, eat in the restaurant, and talk to the male blond receptionist, do yourself the favour. I highly recommend Hotel Icefiord, and the male receptionist! He is a true star, and made my stay even better ⭐️⭐️⭐️⭐️⭐️
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Date of stay: July 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
We were a group of photographers on a photography tour. We were amazed of the room view and excellent food. Didn’t expect such high quality. We were spoiled with Chef’s gourmet dinners during our stay. Waking every morning and seeing the beautiful bay of Ilulissat is enchanting.
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Date of stay: October 2021
Location
Cleanliness
Service
Room Tip: Best views are towards the icebergs that float in the bay
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Anders Okholm Gadeberg, Direktør at Hotel Icefiord
Responded Oct 18, 2021
Dear Maggyabi, Thank you for your great review! I'm happy to see you enjoyed your stay with us. All rooms have seview of the Disko Bay, which gives our guest a great chance to witness the everchanging landscapes of icebergs, boats and whales.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$275 - $367 (Based on Average Rates for a Standard Room)
LOCATION
GreenlandQaasuitsup MunicipalityIlulissat
NUMBER OF ROOMS
36
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Claim Your ListingHOTEL ICEFIORD - Updated 2023 Prices & Reviews (Ilulissat, Greenland)
Frequently Asked Questions about Hotel Icefiord
Which popular attractions are close to Hotel Icefiord?
Nearby attractions include Ilulissat Icefjord (1.1 miles), Ilulissat Museum (0.5 miles), and Ilulissat Art Museum (0.7 miles).
What are some of the property amenities at Hotel Icefiord?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Icefiord?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Hotel Icefiord?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Icefiord?
Conveniently located restaurants include Restaurant Icefiord, Inuit Cafe, and Cafe Iluliaq.
Does Hotel Icefiord have airport transportation?
Yes, Hotel Icefiord offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Icefiord located near the city center?
Yes, it is 0.6 miles away from the center of Ilulissat.
Does Hotel Icefiord offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Hotel Icefiord?
The staff speaks multiple languages, including English, Swedish, Danish, and Norwegian.
Does Hotel Icefiord have any great views?
Yes, guests often enjoy the ocean view available here.