Hotel Jagua, Affiliated By Melia
Calle 37 Between 0 And 2 Punta Gorda, Cienfuegos 55100 Cuba
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About
#5 of 44 hotels in Cienfuegos
Location
4.0
Cleanliness
3.4
Service
3.3
Value
3.2
Hotel Jagua, Affiliated by Meliá: The true spirit of Cienfuegos Hotel Jagua is a comfortable, contemporary hotel in the exclusive district of Punta Gorda, next to the beautiful Cienfuegos Bay and just five minutes from the Old Town. Its rooms, occupying a main building and three beautiful villas, offer a diverse range of accommodation options with views of the sea, gardens and swimming pool, as well as numerous restaurants and bars with Day Around & Dining Around service. Just some of the facilities that the hotel boasts are an events area, pool, gym and souvenir shops, making it the ideal place for circuits, tours, meetings and events, weddings and honeymoons.
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Property amenities
Free parking
Public wifi
Pool
Free breakfast
Nightclub / DJ
Business Center with Internet Access
Conference facilities
24-hour front desk
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Banquet room
Meeting rooms
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
English, Spanish
Location
54Somewhat walkable
Grade: 54 out of 100
10Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
Contact
Calle 37 Between 0 And 2 Punta Gorda, Cienfuegos 55100 Cuba
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As part of our trip to Cuba we spend two night there. Check in was slow as in most hotle in Cuba, wifi only in reception area and you have to pay for it. Room Size was average but dirty, cupboards ready to collapse and you could see the pipes coming through. In the balcony the balcony bars were full of rust, When we open the wate in the bathrooom blackwate cate for 30 mins. We went to the reception to complain and they blame the area saying that was an area probelm. Being a big group we asked our fellow travellers and indeed another one two room had the same issue so it was a hotel problem and not an area issue, Food was actually good and we like the barbeque in the villa style house restauranys oppsite the hotel. \roasted pig was indeed very nice cooked and tasty. Next day buffet dinner was good for Cuba standards and same for Breakfast. Poor are rundown with lot of local the first day having parties there. It is o nthe beach side but quite a long walk to the city center. There is a mini-market for basic staff acrros the road.…
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Date of stay: July 2019
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Orlando217, Community Manager at Hotel Jagua, Affiliated By Meliá
Responded Mar 31, 2020
Dear ROULA-THANOS, We thank you for sharing your opinion on this important portal, although we regret that your experience did not turn out as you expected. Our Hotel is pending a capital remodeling process proposed by the prestigious Meliá Hotels International group, which will allow us to offer a better experience to our visitors. Thank you for praising our services. Cheers Orly Community manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I spent time at this hotel hosting 2 private group tours from Canada .the hotel and amenities are AMAZING . BUT cuba is now making transportation very difficult and very expensive for tourists ..we must only ride in yellow taxis , which are 4x as much money as a Cuban taxi .. many long term vacationers are thinking of going to a different country because of these issues ..tourists want an authentic cuban experience . Old cars taxi , visit the coutry side without costing an arm and a leg . It's unfortunate, Cubaes is seeing tough times and now pushing their tourists away ..
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Date of stay: March 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Orlando217, Community Manager at Hotel Jagua, Affiliated By Meliá
Responded Mar 4, 2020
Dear Sparkyboy1963, We thank you for taking part of your time in sharing your experience in this important travelers portal. The reviews of our visitors are very important to us as they allow us to measure not only our hotel services but also Cienfuegos's own destination for being our Hotel located in this beautiful southern city. We thank you for rating us and for detailing your experience in the city, as well as invite you to visit us in the future at this your home in Cienfuegos. Best regards, Orly Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The exterior and lobby with many hanging ferns are attractive however the rooms, although reasonably well equipped are not at the same standard. Dinner and breakfast were both OK. I had views of the bay from my room. It was not up to the standard of some other Melia hotel at which I stayed in Cuba.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Orlando217, Community Manager at Hotel Jagua, Affiliated By Meliá
Responded Feb 28, 2020
Dear Betula103, Thank you very much for spending your time in sharing your experience in this important portal for travelers although we regret that it did not turn out as you expected. Our Hotel Jagua is managed by the prestigious Meliá Hotels International group since January 2018 but is not a Meliá Hotel yet. We are about to enter a remodeling process this year and it will allow us to offer better services, better locations and completely renovated rooms for the final incorporation into the Meliá Group's business portfolio with the required quality standards. We look forward to having you back at our Hotel to offer to you a memorable experience. Until then, Orly Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for a couple of nights as part of an escorted tour. Lobby and entrance are modern. Restaurant was buffet style and ok. Some strange combinations of food (even allowing for the fact it is in Cuba!). Rooms are reasonably well equipped and comfortable. Silly things like no channel.guide for tv could be easily solved. Shower wasn't great and rooms could do with upgrading. Curtains not thick enough to keep light out. No locks on balcony doors and my room door wasn't secure, frame was loose! Worst problem was the noise at night from neighbouring clubs and pubs. Music was still going st 3 am. Friendly staff, but this hotel could easily be improved to make it so much better.
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Date of stay: February 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Orlando217, Community Manager at Hotel Jagua, Affiliated By Meliá
Responded Feb 28, 2020
Dear MagsJC, We thank you for sharing your experience on this important portal and allowing us to measure our management through your words. It is vital for us to have the reviews that visitors leave us to be able to focus our efforts on those weaknesses, eliminate them and offer a better product to future visitors. We would like you to know that our Hotel Jagua will enter a remodeling process proposed by Meliá Hotels International and will take place in the coming months. This will allow us to offer services with the quality standards required for the final incorporation of our Hotel in the business portfolio of this prestigious Meliá hotel group. We hope to receive you again here at home and that you allow us to give you a memorable experience. Until then, Orly Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful location and water views (although a long walk to the center of town), fancy lobby but we never had hot water. Hotel doesn't have a Cuban feel. but also doesn't live up to the melia name. Pool looked nice although we didn't try it.
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Date of stay: February 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Orlando217, Community Manager at Hotel Jagua, Affiliated By Meliá
Responded Feb 20, 2020
Dear carley36, First, let us thank you for spending some of your time telling us your impressions of our hotel. Like you say, Hotel Jagua by Meliá is located in very a privileged area, south of the historic center, allowing an impressive panoramic view of the Bay of Jagua, the Escambray mountains and the City of Cienfuegos itself, in addition to the tranquility typical of locations somewhat distant from the city center. We would like to tell you that our Hotel is undergoing a remodeling process proposed by Meliá Hotels International this year, in the coming months. This process will allow us to provide services with quality standards of this prestigious hotel group. Thank you for praising our pool and our lobby. Best regards, Orly Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The exterior and lobby look well appointed but the rooms are definately not up to the same level. It was very noisy too, with the pool just under my balcony and a nearby nightclub that went on until the small hours.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Orlando217, Community Manager at Hotel Jagua, Affiliated By Meliá
Responded Feb 5, 2020
Dear chrissy1962April, We thank you for dedicating your time to share your experience at our Hotel Jagua managed by Meliá Hotels International although we regret that we do not meet your expectations. Our Hotel is managed by Meliá since January 2018; during this time a remodeling process has been proposed that will definitely show a new product with the quality standards that will allow us to finally incorporate our Hotel into the business portfolio of this prestigious hotel group. This remodeling process is just a few months away. On the other hand and regarding the noise that came to you, we have raised a series of actions next to this club that we have located nearby to reduce the volume of its artistical presentations. It is true that we never had a situation like this prior to yours. We thank you once again for giving us details of your experience and we ask you for another opportunity in a future visit of yours to provide you with a new memorable experience. Best regards, Orly Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Basic hotel, access to pool overlooking the beach. There is a supermarket and shop where you can buy some items. The room door needed fixing, so we had to push it hard to close it. The balcony was overlooking the city and from the other side there is a beautiful view to a nice Palace. We tried to shower twice but there was no warm water then the next day we were told there was a problem and they fixed it. Internet connection was poor in the room so I had to connect in the lobby where lots of mosquitoes bit me. Staff were nice and service in the restaurant really fast and good. Food was average but varied. One night there was a loud entertainment that we had difficult time to sleep.
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Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Orlando217, Community Manager at Hotel Jagua, Affiliated By Meliá
Responded Jan 29, 2020
Dear Dayana L, We thank you for spending part of your time sharing your experience on this important traveler portal that is TripAdvisor. Certainly the location of our Hotel allows the visitor to enjoy the beautiful Bay of Jagua and the spectacular views both from the balcony of a room and from the hall itself to the rooms. We would like you to know that our Hotel Jagua will enter a remodeling process in the coming months. This process will allow us not only to provide a service with Meliá's own standards, but also to have a totally new room model as well as other areas. The residential neighborhood of Punta Gorda, right where our Hotel is located, is the scene of major cultural events on commemorative dates. That's why you could listen to the music of a festival that was happening in the surroundings. We regret that this event has affected your stay. Thank you very much once again and we look forward to receiving you in the future to offer you a memorable experience in this beautiful City of Cienfuegos. Best regards, Orly Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our final (4th) hotel on our tour. Melia appear to be slowly getting to grips with things. The reception areas are very good and you can be fooled into thinking the rooms are the same. Sadly they need a refresh, but after 10 days in Cuba, we became accustomed to these things. On our final morning, some of our group were greeted with dirty shower water. It's Cuba. The food is ok. It's Cuba. The bars were good. The Wi-Fi...accessed by buying a card of course, was in limited areas, but by now my wife and I had actually had a good detox of the internet. Cuba is good for that! Cienfuegos is a lovely town to visit. On Saturday night there was nearby and loud music until about 3am so it was noisier than being in Havana! Our tour manager did tell us in advance that the doors to the balconies don't lock. If you have security issues/are a lone traveller, you may not like that...understandably.…
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Date of stay: November 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Orlando217, Community Manager at Hotel Jagua, Affiliated By Meliá
Responded Jan 4, 2020
Dear StewartW_11, We thank you for sharing your experience in this important travelers portal. Your opinion helps us improve our services. We would like you to know that the Hotel Jagua is being managed by Meliá Hotels International, but it is not yet a Meliá Hotel. For this, the Hotel will enter into a remodeling process planned for this year that will allow us to provide a better service with Meliá standards, better infrastructure and the final incorporation into the business portfolio of this prestigious world-class Hotel Group. The city of Cienfuegos, as well as the rest of the world celebrated the arrival of the new year through the traditional Christmas holidays. Hotel Jagua is surrounded by spaces designed for this type of celebrations on a permanent date, so we regret that the echo of these celebrations has affected your stay. Thanks once again for your comment. Sincerely, Orly, Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1 Reception staff not up to the standard of all other hotels. 2. There is no inner lock to the room doors. This means it is always able to be opened from the outside with a room key. As a single female traveller- this was unacceptable 3. My balcony door did not have a lock. I was informed, that none of the balcony doors had locks (they looked as if they had been removed). 4. All safes are opened with the room door key. This means, housekeeping, or anyone who has access to door key, also has access to your safe 5 So as a single female traveller, I had no personal security from either the room front door, or the balcony. In addition, any personal goods could be taken out of the safe at any time
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Date of stay: October 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Orlando217, Community Manager at Hotel Jagua, Affiliated By Meliá
Responded Nov 28, 2019
Dear Queen B, Our Hotel guarantees the safety, integrity and well-being of those who visit us above all things, offering a professional service as well. We have earned the trust of each of the Travel Agencies that emit visitors to our destination precisely because of the security guarantee we offer and that we will continue to provide. Sincerely, Orly Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had three nights here during our Cuba trip. Like most Cuba hotels the Jagua is basic. All rooms overlook the pool so can be noisy with locals using the pool which seems to be the norm in many places. On our first night there were several coach trips in and the buffet was rammed with space at a premium. The second night was very quiet and we ate in the snack bar. The third night we ate in the adjoining restaurant which was an experience. We were without water in one morning but were supplied with plenty of bottles. Like all our Cuba hotel stays an interesting but enjoyable stay.
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Date of stay: June 2019
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Orlando217, Community Manager at Hotel Jagua, Affiliated By Meliá
Responded Aug 21, 2019
Dear customer, we thank you for sharing your experience at our Hotel Jagua managed by meliá Hotels International. Regarding your comment, we'd like you to know that the Meliá Group has designed a remodeling project that will take place in the coming months and that will allow us to offer a quality service in accordance with the standards of this prestigious group. You tell about a situation regarding water; we recently had problems with this service due to the supply in the entire province of Cienfuegos that not only affected us, but the locals. The Hotel administration decided to provide our visitors with certified water bottles to alleviate this situation. You definitely visited us on those two days when we were affected. Thank you very much and have an excellent day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ALSO KNOWN AS
jagua hotel cienfuegos
LOCATION
CaribbeanCubaCienfuegos ProvinceCienfuegos
NUMBER OF ROOMS
173
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Claim Your ListingHOTEL JAGUA, AFFILIATED BY MELIA - Prices & Reviews (Cienfuegos, Cuba)
Frequently Asked Questions about Hotel Jagua, Affiliated By Meliá
Which popular attractions are close to Hotel Jagua, Affiliated By Meliá?
Nearby attractions include Palacio de Valle (0.05 miles), Punta Gorda (0.3 miles), and Estadio 5 de Septiembre (0.7 miles).
What are some of the property amenities at Hotel Jagua, Affiliated By Meliá?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Jagua, Affiliated By Meliá?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Jagua, Affiliated By Meliá?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Jagua, Affiliated By Meliá?
Conveniently located restaurants include Camila's Restaurant, Pelicano, and Restaurant Villa Lagarto.
Are there opportunities to exercise at Hotel Jagua, Affiliated By Meliá?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Hotel Jagua, Affiliated By Meliá?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Jagua, Affiliated By Meliá offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Jagua, Affiliated By Meliá?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Jagua, Affiliated By Meliá?
Many travelers enjoy visiting Palacio de Valle (0.05 miles).
Does Hotel Jagua, Affiliated By Meliá have any great views?
Yes, guests often enjoy the harbor view available here.