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Hotel Melia San Carlos

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Calle San Carlos entre Gacel and Horrutinier, Cienfuegos 55100 Cuba
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (46)
Room & Suite (15)
Dining (13)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 10/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Melia San Carlos
Updated 10/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 43 hotels in Cienfuegos
Location
Cleanliness
Service
Value
Travelers' Choice
Elegance and style in Cienfuegos The hotel Meliá San Carlos is situated right in the heart of the old part of the city of Cienfuegos, just a few metres from the key places of interest. Opened in 1925, it was the city's main hotel throughout the first half of the 20th century. Its Roof Garden is a local landmark, considered the city's finest viewing point and a popular place for celebrating special social events. Features retained from its original architecture include the eclectic facade, the welcoming atmosphere and stylish lobby, to which new inner courtyards, a restaurant and bar have been added. Its fully renovated rooms offer the very latest facilities with views of the city and a welcoming interior patio. A perfect place to rest and for exploring the surroundings, immersing yourself in the history, culture and traditions of the city. With an Events Room and special programmes for couples, it is perfect for circuits, tours and business.
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Property amenities
Free parking
Wifi
Free breakfast
Business Center with Internet Access
Meeting rooms
Concierge
Dry cleaning
Laundry service
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
133Reviews1Q+A7Room tips
Traveler rating
  • 90
  • 21
  • 11
  • 6
  • 5
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Popular mentions
Sparkyboy1963 wrote a review Dec 2020
Blenheim, Canada7 contributions1 helpful vote
In the heart of the pearl city ..easy access to everything in and around Cienfuegos! Great staff ! Great views! If you have any questions ask for Orlando !! Hes your man ! Make sure to visit El Nicho .
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Date of stay: February 2020Trip type: Traveled as a couple
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Response from Orlando Jiménez Díaz, Marketing at Hotel Melia San Carlos
Responded Dec 28, 2020
Dear Sparkyboy1963: We thank you for taking part of your time to share your experience on this important traveler portal, that is TripAdvisor. We strongly agree with you since our Hotel allows the visitor to enjoy not only a personalized and safe service throughout their stay, but they can also access the wonderful world of heritage and culture that the beautiful City of Cienfuegos provides. One of the visits that we also recommend is "El Salto del Nicho", located in the Escambray mountains, to get in direct contact with the local nature. We thank you once again, hoping to have you again soon in this new home of yours in Cienfuegos. Happy New Year! Best regards, Orly Community Manager
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dianedinky wrote a review Apr 2020
253 contributions48 helpful votes
Very well presented hotel in good central location and with excellent facilities. The staff were very attentive and there was a good selection of foods at breakfast. It all have a very fresh and modern feel to it rather than some of the rather tired hotels you can get in Cuba.
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Date of stay: March 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Orlando Jiménez Díaz, Marketing at Hotel Melia San Carlos
Responded Nov 16, 2020
Dear Diane R: We thank you for sharing your experience on this important traveler portal, TripAdvisor. Your words stimulate us as well as commit us to continue working hard to promote experiences like the one you tell our future visitors. We agree with you, our Staff is the main force in our hotel management. They are the magic-experience-makers!! We'd like to have you again in our destination, which is now your official home in Cienfuegos, "La Linda Ciudad del Mar" Best regards, Orly Community Manager
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beachiemom wrote a review Mar 2020
Charleston, South Carolina150 contributions130 helpful votes
We were only here for one night but the rooms were clean, modern and comfortable. Great light fixtures. The service was good, breakfast was good. You could see the water in the distance from our window.
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Date of stay: March 2020
Value
Location
Service
Room Tip: Upper level rooms have distant views of the water.
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3 Helpful votes
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Response from Orlando217, Community Manager at Hotel Melia San Carlos
Responded Mar 14, 2020
Dear beachiemom, Thank you very much for dedicating part of your time to share your experience on this important traveler portal. The reviews that our visitors leave us stimulate us greatly and commits us to continue giving memorable moments to everyone. Certainly our visitors can appreciate not only a beautiful view of Cienfuegos' Bay and the mountains but an incredible view of a young southern city that wakes up every day with the purpose of sharing its customs and traditions with visitors, as well as its history and heritage. Thank you for praising our services and we propose to meet us again in this your new home in Cienfuegos. Until then, Orly Community Manager
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Mike A wrote a review Feb 2020
St. Albans, United Kingdom162 contributions108 helpful votes
Ate at hotel both nights and food was very good. Rooms quite small and uncomfortable to sit up in bed due to the design. Went to the sister hotel the Union for sunset drinks as no rooftop bar here. Breakfast ok but better elsewhere.
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Date of stay: February 2020Trip type: Traveled as a couple
4 Helpful votes
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Response from Orlando217, Community Manager at Hotel Melia San Carlos
Responded Feb 24, 2020
Dear lappymad, Thank you very much for dedicating your time in sharing your experience in this important travelers portal. We need to listen to the criteria of those who visit us to focus all efforts on those aspects that can affect visitors and find immediate solutions. We would like you to know that the design of the rooms is due to the original design of the Hotel and that takes the visitor back to the 20s of the last century, with all the current comforts and access to technologies. We have a bar on the top floor, the emblematic Roofgarden, where international cocktails, snacks and dinners are offered. Perhaps you were unaware of these services even when all visitors are informed upon arrival. The breakfast service we offer has a wide variety of exotic tropical fruits, natural juices, a variety of breads, in addition to everything the visitor looks for in a breakfast. We hope to have you back at our Hotel and be able to provide you with an excellent service that changes your opinion about our management. Until then, Orly Community Manager
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Fraser V wrote a review Feb 2020
Ottawa, Canada33 contributions12 helpful votes
An excellent five star hotel in the centre of Cienfuegos. Great service, very nice rooms and a great location to walk all over the City. I would stay there again and recommend it to family and friends.
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Date of stay: February 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Orlando217, Community Manager at Hotel Melia San Carlos
Responded Feb 8, 2020
Dear fraserv2014, Thank you for dedicating these words of praise. We are glad that our hotel has lived up to your expectations and that your stay has been wonderful in Meliá San Carlos. We thank you for rating our hotel management as Excellent and for recommending our services. We will be waiting for your return, as this is, of course, your home in La Linda Ciudad del Mar (the beautiful city of the sea) and will make us even happier to meet again here. Best regards, Orly Community Manager
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PRICE RANGE
$105 - $184 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanCubaCienfuegos ProvinceCienfuegos
NUMBER OF ROOMS
56
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Frequently Asked Questions about Hotel Melia San Carlos
Which popular attractions are close to Hotel Melia San Carlos?
Nearby attractions include El Nicho Waterfalls (0.03 miles), Parque Jose Martí (0.2 miles), and Teatro Terry (0.2 miles).
What are some of the property amenities at Hotel Melia San Carlos?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Melia San Carlos?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Melia San Carlos?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Melia San Carlos?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Melia San Carlos?
Conveniently located restaurants include Casa Prado, Grill Punta Gorda, and Restaurant Bouyon 1825.
Are any cleaning services offered at Hotel Melia San Carlos?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Melia San Carlos offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Are there any historical sites close to Hotel Melia San Carlos?
Many travelers enjoy visiting Palacio de Valle (1.7 miles).
Is Hotel Melia San Carlos accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.