Bed sheets were dirty on arrival. When called guest services, the girl who attended the call said there was no one available to bring new clean bed sheets, that may be in 1 hour someone would be able to help us. She also said she could do nothing about it. This is our first night staying at this "resort". Not a very good start. The service is terrible.
We came from Rincón , almost one hour ride - arrived on time -supposedly they are only serving guests - and we had a confirmed reservation by Open table Will never consider coming back !! They even didn’t let us sit down until the manager showed up 🤬🤬🤬🤬
This was the ultimate and safest getaway we could plan. I'd recommend this hotel in a heartbeat to any couples thinking of spending a few days in Puerto Rico, this is so much better than staying in san juan because there are no tourists swarming the streets, its extremely clean and safe, and there is a real food movement happening here. Seriously, if you think of yourself as a foodie, this is not to be missed the eclipse restaurant is unreal. Reserve this hotel, dont wait another day you deserve a vacation.
The food at this hotel is unbelievable, maybe we are used to "hotel food" but we were so surprised and in awe. Now about the hotel: from the moment you book you can work directly with the concierge to book restaurant reservations and horseback-riding next door, they'll even direct you towards surf classes. We stayed in a one bedroom suite not too far from the big zen pool, beautiful views and island warmth throughout. You get a feeling at this hotel that everything you want/need is take care of.
Just so grateful for this visit and the handful of nights of total tranquility before returning to the crazy world we are living in. Everyone who works at Villa was so warm and welcoming from entry to exit. We appreciated the covid19 safety measures everywhere, restaurant, checkin in etc, so happy how seriously they took it. Wish I could remember the personals name who made our stay so great and we will return when things are running more normally.
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